Technical data

ACD Group Service Status 10-15
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
ANNOUNCEMENT USE -- This entry defines usage
of Announcement when agent answer incoming
ACD Call.
5 0:Off
1:On
0:Off
GROUP Q-CNT DISPLAY -- This entry defines
display of Queuing count of ACD call.
6 0:Off
1:On
0:Off
Q-CNT INTERVAL -- This entry defines display
interval seconds of Queuing count of ACD call.
70:Real Time
1:10sec
2:20sec
3:30sec
4:40sec
5:50sec
6:60sec
0:Real Time
LOGIN PASSWD CHECK -- This entry defines check
the password when agent log-in.
8 0:Off
1:On
0:Off
LOGIN AGENT STATE -- This entry defines usage of
default Agent State option when agent log-in.
9 0:Ready state
1:DND state
2:Work state
0:Ready state
LOGIN AUTO ANSWER -- This entry defines usage
of Agent Auto Answer option when agent log-in.
10 0:Off
1:On
0:Off
LOGIN AUTO WORK -- This entry defines usage of
Agent Auto Work option when agent log-in.
11 0:Off
1:On
0:Off
LOGIN HANDSET -- This entry defines usage of
Agent Headset option when agent log-in.
12 0:Headset mode
1:Handset Mode
2:Eac-Mic Mode
3:Bluetooth mode
1:Handset Mode
LOGOUT HANDSET -- This entry defines usage of
Agent Headset option when agent log-out
13 0:Headset mode
1:Handset Mode
2:Eac-Mic Mode
3:Bluetooth mode
4:Logon Mode
1:Handset Mode
LOGOUT RESTRICTION -- This entry defines
restriction of Logout State Agent.
14 0:Not use
1:CO outgoing
2:All call
0:Not use
CO ANSWER TIME -- This entry defines when the
ACK message is sent to caller party.
15 0:Queued to group
1:Agent Answer
0:Queued to group
PGM 214 BTN RANGE DEFAULT
Release 1.0
November 2010