Technical data

ACD Group Service Status 10-13
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
ACD Group Attribute1 (PGM 213) … see details on page A-80
PGM 213 BTN RANGE DEFAULT
SUB-SUP ASSIGN -- This entry assigns Sub-Supervisor in
ACD Group.
1- -
GROUP FWD DEST -- When ACD Group status is Group
Forward Status, all of ACD call will be forwarded to this entry
assigned destination.
2- -
NIGHT SERVICE -- -- This entry defines how to reroute ACD
call when group status is Night Status.
3 0: Release
1: Announcement
2: Forward
Release
NIGHT FWD DEST -- When Night Service type is Forward,
applied destination can be assigned.
4- -
HOLIDAY SERVICE -- This entry defines how to reroute ACD
call when group status is Holiday Status.
5 0: Release
1: Announcement.
2: Forward
Release
HOLIDAY FWD DEST -- When Holiday Service type is
Forward, applied destination can be assigned.
6- -
OVERFLOW SERVICE -- This entry defines how to reroute
ACD call when group status is Overflow Status.
7 0: Release
1: Announcement
2: Forward
Release
OVERFLOW FWD DEST -- When Overflow Service type is
Forward, applied destination can be assigned.
8- -
MAX QUEUING COUNT -- This entry defines MAX queuing
call count. If queuing ACD Call count is over the max q-count,
ACD group state will be changed to Overflow Status.
9 00-99 10
QUEUING ANNC STEP -- This entry defines queuing
announcement play service step. One ACD Group can have
max 5 announcements for queuing ACD Call.
10 1-5 1
REPEAT COUNT -- This entry defines total queuing
announcement repeat service count. If this entry is defines as
One or More Times service, Queuing Announcement will be
played from 1st to defined Step. And then from Repeat
Position Queuing Announcement will be restarted to defined
step until Repeat Count.
11 0:No Repeat
1:One Time
2:Three Times
3:Five Times
4:Ten Times
5:Twenty Times
No Repeat
REPEAT POSITION -- This entry defines Repeat
Announcement Start Position.
12 1-5 1
Release 1.0
November 2010