Technical data

ACD Group Service Status 10-12
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
Station Group
ACD Group Assignment (PGM 212) … see details on page A-78
CLI IP ADDRESS -- CLI IP Address. 10 IP Address 0.0.0.0
ACD AGENT PRIORITY -- when a station is a member
of an ACD Group, this value will be used for priority as
agent.
11 01-20 10
PGM 212 BTN RANGE DEFAULT
GROUP NAME -- ACD Group Name. 1 Start ACD Group Number
& End ACD Group Number
-
SERVICE MODE -- ACD Group Status. 2 0: Normal
1: Group Forward
2: Overflow
3: Night
4: Holiday
5: Not Service
Normal
TENANT NO -- ACD Tenant Number. 3 1-9 (MBX IP-300)
1-5 (MBX IP-100)
1
TIME TABLE INDEX -- ACD Group Time Table. 4 1-9 1
AUTO MODE -- ACD Group Status changed
according to System Time Table Index.
5 0: Not Use
1: Night Auto
2: Holiday Auto
3: Night/Holiday Auto
Not Use
SUPERVISOR NUM -- ACD Group Supervisor
assign.
6- -
MEMBER ASSIGN -- ACD Group Agent assign. 7 - -
PGM 124 BTN RANGE DEFAULT
Release 1.0
November 2010