Technical data

Greeting/Queuing Tone Service 7-15
Chapter 7: Attendants
MBX IP Description / Operations & Programming Guide
Greeting/Queuing Tone Service
The System can provide a Greeting tone or Queuing tone when a call is routed to an Attendant
Group or Night Attendant Group.
When a call is routed to the Attendant/Night Attendant Group, the pre-assigned Greeting or
Queuing Tone will be provided to the caller. The tone will be provided according to the Tone
Time/Delay Time/Repeat counters. There are 7 types of Tones:
• NORMAL - System Tone (01-19, Tone Freq. in PGM 264)
• PROMPT - VMIB Prompt
• ANNOUNCEMENT - VMIB Announcement
•INT MOH
• EXT MOH
• VMIB MOH (1-4 for MBX IP-300, 1-3 for MBX IP-100)
• SLT MOH (1-5)
CONDITIONS
- If Greeting Play timer is expired, RBT is provided.
- During Announcement delay time, MOH or RBT can be provided by PGM.
- If queuing announcement forward timer is expired, second queuing announcement
can be provided.
- If Second queuing announcement forward timer is not assigned, a call is routed to the
forward destination after first queuing announcement forward timer is expired.
OPERATION
If set, Greeting/Queuing Tone Service operation is automatic.
Release 1.0
November 2010