Technical data

Attendant Group 7-1
Chapter 7: Attendants
MBX IP Description / Operations & Programming Guide
Chapter 7
Attendants
Attendant Group
The System can have an Attendant Group (up to 5 Attendants) per Tenant. Each Attendant
position must be equipped with a multi-button Phone and may include multiple DSS Consoles.
There are 2 different destinations to cover Attendant duties in a Tenant as follows:
• Night Attendant Group – Can be assigned as Hunt Group and covers Attendant Calls
when all Attendants in a Tenant are in {DND}.status or the System is in Night Ring
mode.
• Forward Destination – This can be assigned as Station/Hunt Group/Telephone
Number and it covers Attendant Call according to the Forward type of the Attendant
group.
CONDITION
- The first Attendant (System Attendant) is assigned as Station 100 (default), and others
are not assigned.
- Attendant Calls (using the Attendant Call Code) is routed to first available Attendant
according to Attendant Group Type (Terminal/Circular/Ring/Longest idle).
- A member in Attendant Group can use all DN features.
- If a member in the Attendant Group sets DND/FWD/Preselected Msg., Attendant Call
will not be received.
- LIP/LKD/LDP series set for SADN-type can be assigned as the member of an
Attendant Group.
- The Tenant of an Attendant member should be the same as Attendant Group.
OPERATION
If set, Attendant Group operation is automatic.
Release 1.0
November 2010