Technical data

Call Forward 3-15
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Call Forward
User may have selected incoming calls re-route to other stations (local or networked), station
groups, the VMIIB, or over a system CO/IP line (Off-Net).
The user selects the type and condition under which calls will forward by entering a Call
Forward code as follows:
• Code 0, Remote Call Forward – forwards all calls to the station, except recalls,
activated from a remote station, Call Forward, Follow-me.
• Code 1, Unconditional – all calls to the station, except recalls, are forwarded internally
or externally immediately upon receipt.
• Code 2, Busy – if the station is busy, forwards all calls, except recalls, to the selected
station.
• Code 3, No Answer – forwards all calls, except recalls, to the selected station when
the station does not answer within the No Answer timer.
• Code 4, Busy/No Answer – forwards calls if the selected station is busy or does not
answer within the No Answer timer.
CONDITIONS
- A station receiving a forwarded call can transfer the call to the forwarding station.
- A station, denied the use of Call Forward, will receive an error tone in response to
attempts to activate Call Forward.
- A forwarded intercom call will signal the receiving station in Tone Signaling mode,
regardless of the Intercom Signaling Mode at the station.
- Attempting activation of Call Forward will automatically deactivate any activated
Display Text Message (Active Call Back or Queue requests do not cancel).
- When Call Forward is active, a Station can make outgoing calls (internal or external).
- For CO/IP calls, when Call Forward is manually activated, it will override any Preset
Call Forward assigned for the station or CO/IP line
- Call Forward status is maintained in the System’s non-volatile memory for protection
from power outage.
- Off-Net Call Forward of incoming CO/IP calls is essentially an automated DISA call,
which will establish an Unsupervised Conference; such calls are subject to the
conditions of a DISA call and Unsupervised Conference and may require entry of an
Authorization Code.
- Off-Net Forward calls are not answered until the system completes dialing of the
external call. The call, internal or external, is then connected to the Off-Premise call.
Release 1.0
November 2010