Technical data

VMIB Integrated Auto Attd/Voice Mail 3-255
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
• Conference Room
• Net number
In addition, the System will monitor digits for a Station number; if the User dials a Station
number, the Auto-Attendant will complete an unsupervised call transfer to the station.
CONDITIONS
- There are no individual time limits on Auto-Attendant announcements.
- The external caller may experience a Ring-Back tone before playback of a VMIB
announcement.
- The Attendant Station must “Save” a recording before returning to the on-hook state,
otherwise the existing recording is used and new recording will be lost.
- To record or delete an Auto-Attendant message, all of the VMIB channels must be in
the idle state.
- The external caller may dial at any time during an Auto Attendant announcement and
must dial prior to the expiration of the CCR Analysis timer.
- If the external caller dials an invalid selection or station, the System will present the
Invalid Entry prompt and initiate a re-entry according to the DISA Retry Counter.
- If the external caller dials more than a single digit, the call is routed based on the
System Numbering Plan.
- Calls answered by an Auto-Attendant (CCR) Announcement are interactive DISA calls
and are subject to conditions of a DISA call.
- A CCR Announcement may be programmed to disconnect the call after playing.
- The Auto-Attendant Announcement feature is supported for DISA and DID calls.
- To allow back-tracking in call routing, assign one of the CCR destinations of a current
step as the CCR announcement number for the previous step.
- The remote Caller’s voice mailbox access can be supported by assigning the {VMIB
Access Code} to a CCR destination.
OPERATION
System Attendant
To record an Auto-Attendant Announcement:
1. Press the [PGM] button.
2. Dial ‘062’, the Message Record code.
3. Dial the VMIB slot number.
4. Dial the Announcement number (01-70).
Release 1.0
November 2010