Technical data

Music-On-Hold (MOH) 3-122
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Music-On-Hold (MOH)
When a call is placed on Hold, the System will deliver audio from the defined MOH source. In
this way, the connected user can determine that the connection is still active.
The system has connections for one music source. The MOH can be either an internal or
external source connected to either of the MOH inputs.
Additionally, a message recorded in the VMIB can be employed as MOH along with Background
Music (BGM). The Attendant records the VMIB announcement for MOH and VMIB MOH is
assigned as the MOH source. Separate messages can be recorded for each of the 3 languages
supported by the system.
CONDITIONS
- There are 5 kinds of MOH:
1 - Normal Tone
2 - Prompt
3 - Announcement
4 - VMIB MOH
5 - SLT MOH
- MOH can be activated by programming the Hold Tone for MOH within the Tone Table.
- Plugging-in the BGM RCA jack on the front panel of the MPB and the BGM input on
the rear panel RJ-11 jack are common; however, the external music source should
only be connected to one of the inputs.
OPERATION
System -- When set, Operation of MOH is automatic:
To record a VMIB announcement for MOH:
1. Press the [PGM] button.
2. Dial the {VMIB Record Feature Code}.
3. Dial the VMIB Slot number.
4. Dial the VMIB Multi-Language selection Announcement number.
5. Dial the Language Type number, only required with multi-language support; the
current announcement is played followed by the "Press # to record" prompt.
6. Press the '#' key.
7. After the beep-tone, record the desired message.
8. Press the [SAVE] button to stop recording and save the message.
Release 1.0
November 2010