Technical data

Hot Desk 3-105
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
RELATED FEATURES
Hold Recall … see page 3-101
Hot Desk
Digital Phones can be assigned as Hot Desk (Dummy Terminal) phones allowing Users
(Agents) to login to the System. The Hot Desk will become active and will take on the attributes
defined for the Agent's Station number. When the Agent logs off, the Hot Desk phone becomes
inactive and the Agent's calls can be forwarded to the User-entered destination. A different
Agent may then login using the inactive Hot Desk phone.
CONDITIONS
- The Hot Desk station can be programmed to log-out automatically if no action has
occurred by the Agent for the duration of the Hot Desk Log-out timer.
- An active (logged in) Agent can login to another inactive Hot Desk phone, however
this will log-off Agent activity from the previous Hot Desk location.
- An Agent may only logout from an activated Hot Desk phone.
- The Flex button map of the Hot Desk station is fixed and will not take on the
configuration associated with the Agent's station.
- The number of Hot Desk phones is limited by the physical station port number, Hot
Desk users are limited by the additional station number of the System capacity.
- Each Hot Desk phone and Hot Desk user (Agent) requires a separate station
number(DN) in the system.
- When a Dummy Terminal seizes a SADN-type number (Sub-DN), the Hot Desk
feature cannot be supported.
- If an agent logs out without registering call forward destination, {Attendant} feature
code is automatically registered so that calls to off-duty agents are directed to
attendant.
OPERATION
To program a Hot Desk phone:
1. In Admin. Programming, assign digital phone as Hot Desk (Dummy Terminal).
2. Assign the DN number type as SADN - Hot Desk Agent; the Hot Desk Agent Number
option will automatically be set to ON.
3. Assign a password for the Hot Desk agent station (if needed).
Release 1.0
November 2010