Technical data

External Auto Attendant/Voice Mail 3-89
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
RELATED FEATURES
In-band (DTMF) Signaling … page 3-89
SMDI (Simplified Msg Desk Interface) … page 3-92
HARDWARE
External AA/VM system
In-band (DTMF) Signaling
The system may employ in-band signaling to communicate with an External AA/VM system.
When a call is routed to the AA/VM SLT port, the system will send DTMF signals informing the
AA/VM of the characteristics of the call. DTMF digit strings are assigned to various functions
allowing the AA/VM to respond appropriately to the call. These definitions are entered in the
"Voice Mail Dialing Table."
CONDITIONS
- Selection of SMDI or in-band signaling can be selected in Admin. Programming.
- Only one AA/VM Group can be defined in the system; multiple definitions may cause
erroneous system operation.
OPERATION
System
The system will interface with the External AA/VM based on database assignments:
ADMIN PROGRAMMING
Station Groups
VM Group Assignment (PGM 200) … see details on page A-67
PGM 200 BTN RANGE DEFAULT
GROUP TYPE -- this entry defines the type of station group. 1 0:Not Assign
1: Terminal
2: Circular
3: Ring
4: Longest Idle
5: Voice Mail
Not Assign
GROUP NAME -- this entry defines the name of a group. 2 Max 16 chars -
Release 1.0
November 2010