Technical data

Virtual Mailboxes C-25
Appendix C: Voicemail Service
SBX IP Programming & Operations Guide
Recording via VMIB
CONDITIONS
• A Record Flex button must be programmed at the station.
• The recording feature is not available for:
- SLT phones
- Intercom calls
• The recording feature is canceled when station goes off-hook, presses the {RECORD}
button a second time, presses [FLASH], or if the CO party hangs up.
• When the recording feature is activated, the {RECORD} button LED flashes at 240 ipm.
• Not available for intercom call recording.
• If the system has an external voice mail system, the conversation is saved to that external
voice mail system.
ADMIN PROGRAMMING
Enable Two Way Recording
Use PGM 112, then FLEX 10 … see page C-24.
OPERATION / SETUP
See Operation/Set up for SMDI above.
Virtual Mailboxes
This feature provides a way to assign mailboxes in the system database that do not have
physical stations associated with them. They function as regular mailboxes in the system.
• By default, extensions 200-249 are the default virtual mailboxes. A virtual mailbox is
simply a voice mailbox that does not have a digital/IP/SLT extension associated with it.
• Callers can be routed to the mailbox and users can access the mailbox via mailbox
buttons. It is very useful for call routing/message taking applications where there is a need
for a mailbox but not an associated telephone.
CONDITIONS
• Virtual mailboxes may be assigned as a flex button via the mailbox button feature.
• Virtual mailboxes do not decrease station capacity.
Release 3.5
June 2010