Technical data

Messages C-20
Appendix C: Voicemail Service
SBX IP Programming & Operations Guide
Forward Messages to AA & Rerouting to Another Station
Unanswered incoming CO calls can be forwarded to the Auto Attendant with an VMIB
announcement, then rerouted to another station using CCR (see page 1-120).
CONDITIONS
• If the Attendant station does not answer an incoming call before the No Answer Timer
expires, the call is forwarded to the Auto Attendant. The caller then hears a VMIB
message, and can then be rerouted to another user using CCR (see page 1-120).
• This feature is not available for ringback and transferred calls.
• CO ringing MUST be assigned to the Attendant only.
ADMIN PROGRAMMING
Activate Auto Attendant
Set Auto Attendant VMIB Announce Number
Reply to Messages
This feature allows a user to immediately respond to a currently playing message left by another
station in the system. The user can press a soft button or a DTMF button to reply to the internal
station that left the message.
CONDITIONS
• A user can only reply to a message from another station within the same or networked
system. If an attempt is made to reply to a message from an external caller, the "Not
available" prompt is played.
Using a 24-button digital phone or IP phone
• While listening to a message, use the right NAV button to scroll to the Reply option, then
press the corresponding soft button to reply to the currently playing message.
• The user greeting of the user that left the original message plays, and a prompt allows the
user to record a response.
Auto Attendant Usage -- if value is set to ON, Auto Attendant
is activated.
PGM 165 + FLEX 1 + 0
(Off) + HOLD/SAVE]
VALUES --
0 = Off
1 = On
VMIB Announce -- this value is the number of VMIB
announcements played when Auto Attendant is activated
PGM 165 + FLEX 2 +
VMIB Announcement
(Value) + [HOLD/SAVE]
VALUES --
Range = 00-70
Release 3.5
June 2010