Technical data

Attendant Service 1-12
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
Day/Night Service
CO call destinations can be changed according to the time of day. This means that if a call
comes in at 8:00am, it might go to a live Operator, while if it comes in at 8:00pm it might go to
the group or person covering evening calls. In addition, calls coming in during non-business
hours, weekend, or holidays, can be sent to the Auto Attendant, etc.
There are six ring modes: Day / Night / Weekend / On-Demand / Automatic Ring / Lunch
NOTE: According to ATD ring mode setting, Lunch Mode can be applied in DISA service, Ring Assigned
incoming call, DID service (see ADMIN PROGRAMMING).
CONDITIONS
• The destination of a CO call can be set differently for each ring mode.
• Only an Attendant can change the ring mode. However, a user can use ADMIN
PROGRAMMING to set the destination of CO call.
• Any attendant can change the Ring Mode of an Intercom Tenancy Group. However, when
an Attendant of an Intercom Tenancy Group changes the ring mode, only the ring mode of
the Intercom Tenancy Group to which the Attendant belongs is changed. If a Main
Attendant changes the ring mode, the ring mode of the entire system will be changed.
• The Automatic Ring mode can be set as Day mode, Night mode, Weekend mode
according to the Weekly Time Table (see above).
• The On-Demand mode is used to supply a different destination of CO call, except Day
mode, Night mode, or Weekend mode. In addition, it is not available for us as the
Automatic Ring mode.
• When the ring mode is set to Automatic Ring mode by the Main Attendant, the ring mode
of the system will follow the first table entry (entry number: 00) of the Weekly Time Table.
• If the system ring mode is changed from the Night/Weekend/On-Demand/Auto Ring mode
to Day mode, the Ring mode of all Intercom Tenancy Groups will change to the previous
ring mode.
• There is no default assigned to the Lunch Mode.
• In PGM 144, Weekend mode, Lunch mode, or On-Demand mode, if a station is assigned
as the Ring destination, the only available Ring Delay Count is 0.
IMPORTANT: There cannot be two modes in Weekly Time Table set for the same time (for
example, Day Start Time and Lunch Start Time are the same). If this occurs, the
modes set cannot work properly.
Release 3.5
June 2010