Technical data

Attendant Service 1-8
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
Attendant Forward
The Attendant can forward (Unconditional Call Forward) a call to another station. The
Forwarded-to station will temporarily substitute for the Attendant while the Attendant is in the
forwarded state.
CONDITIONS
• If the Attendant assigns Unconditional Call Forward to a Single Line Telephone (SLT) or
Wireless Handset Telephone Unit (WHTU), the Forwarded-to station only serves incoming
calls as an Attendant call or Attendant recall.
• Attendant features cannot be activated when forward is set to an SLT or WHTU.
OPERATION / SETUP
To activate Attendant Forward:
1. Go off-hook.
2. Press [DND/FWD].
3. Press 1 (for Unconditional Call Forward).
4. Dial the station number.
5. Hang up the handset.
To deactivate Attendant Forward:
In an idle state, press [DND/FWD].
-or-
In an off-hook state, press [DND/FWD], then #.
Attendant Intrusion
When an Attendant has an urgent message for a station already on a call on a CO line, the
Attendant can break-into the call to deliver the message to the designated station and the
distant party.
IMPORTANT: An ATD INTRUSION flex button must be programmed before this operation can
be performed. See "Flex Buttons" on page 1-53.
CONDITIONS
• To use this feature, the Auto Privacy should be set to OFF, and Override Privilege of the
Attendant should be ENABLED - see ADMIN PROGRAMMING.
• Also see "Emergency Intrusion" on page 1-50 and "Forced Trunk Disconnect" on
page 1-57.
Release 3.5
June 2010