Technical data

Attendant Service 1-7
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
Attendant Call & Queuing
CONDITIONS
• If an Attendant calls another busy Attendant, the calling Attendant will hear a busy tone,
and can then Camp-On to the called (but busy) Attendant.
• If an Attendant activates unconditional Call Forward, the calls to that Attendant will follow
the configured call forward process.
• If a user dials 0 (zero), it will ring the Assigned Attendant station of the intercom tenancy
group to which the station belongs. If there is no station configured as an Assigned
Attendant, the call will ring the Main Attendant station.
• Call to any Attendant will be queued, if the Attendant is busy. Then, ring-back tone or MOH
will be provided to the calling party (see page 1-74).
ADMIN PROGRAMMING
Assign a Main Attendant
Use PGM 164 … see page 1-6
Set the MOH Type
Use PGM 171 + FLEX 2 … see page 1-74
Assign the Intercom Group Attendant
Use PGM 120 + FLEX 1 … see page 1-6
Set Attendant Call Queuing (Ring Back Tone/Music On Hold) RBT/MOH
OPERATION / SETUP
To call an Attendant:
1. Go off-hook.
2. Press 0 (zero).
-or-
Dial the station number of the Attendant.
Attendant Call Queuing Ring Back Tone -- if value is set to RBT, ring
back tone is provided to the Station when the Station calls a busy
Attendant; otherwise, the hold tone or VMIB-MOH is provided (PGM
171 - FLEX 2).
PGM 160 + FLEX 1
+ 0 (MOH) +
[HOLD/SAVE]
VALUES --
0 = MOH
1 = RBT
Release 3.5
June 2010