Technical data

Rerouting 1-187
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
To Make a Screened Transfer:
1. Wait for the destination phone to answer.
2. Make an announcement about the call, then hang up to complete the transfer.
NOTE: If the destination phone is busy or doesn’t answer, perform a hook-switch to
reconnect to the caller.
-or-
To Make an Unscreened Transfer:
Wait for the destination to ring, then hang up before it is answered to complete the
transfer.
NOTE: A hook-switch can be performed at any time to reconnect to the caller.
Holding and Parking
Hold
Calls can be placed on hold at any station. The result of the Hold condition can be set up in
ADMIN PROGRAMMING.
There are three types of Hold that can be used.
• System Hold - allows any station to retrieve a held call.
• Exclusive Hold - allows only the station at which the call was placed on hold to retrieve it.
• Automatic Hold - allows a user with a DSS button assigned to another station to be on a
CO call, then easily make an intercom call by pressing that DSS button. In this case, the
CO Call is automatically placed on hold while the user is on the call with the other station.
CONDITIONS
• When a CO Line placed on Exclusive Hold the CO line LED flashes at the station that
placed it on hold, and the corresponding CO line LED on the other stations is lit (steady).
• The LED that corresponds to a CO Line placed on System Hold flashes at all stations.
• When Exclusive Hold is set at a station, the Exclusive Hold Recall Timer is initiated. When
the Exclusive Hold Recall Timer expires, the "holding" station receives a ringback that
lasts for the duration of the I-Hold Recall Timer - see ADMIN PROGRAMMING.
• When System Hold is set at a station, the System Hold Recall Timer is initiated. When the
System Hold Recall Timer expires, the original "holding" station receives a ringback that
lasts for the duration of the I-Hold Recall Timer - see ADMIN PROGRAMMING.
• When the I-Hold Recall Timer expires, the Attendant receives a ringback that lasts for the
duration of the Attendant Recall Timer - see ADMIN PROGRAMMING. If the call remains
unanswered when the Attendant Recall time expires, it is disconnected.
Release 3.5
June 2010