Technical data

Attendant Service 1-6
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
Attendant Service
An Attendant can be configured to control the incoming calls by answering and transferring
calls, etc. There are two types of Attendants available for configuration within the system. One
Attendant can change simple settings of the whole system; the other provides programming for
intercom tenancy groups (LCD date/time format, etc.):
Main Attendant -- a maximum of five stations can be defined as Main Attendants. These
Attendants control and effect the whole system. The "first" main Attendant is called the
"System" Attendant.
System Attendant -- the System Attendant differs from the Main Attendant in regard to call
handling and system management priority. The System Attendant has more priority than
the Main Attendant(s); the System Attendant default is: Station 100.
NOTE: The System Attendant can be changed, but it cannot be removed. To change the
System Attendant, enter PGM 164 + FLEX 1 + Sta No. + [HOLD/SAVE].
Intercom Tenancy Group Attendant -- each intercom tenancy group can have its own
Attendant. The Intercom Tenancy Group Attendant controls stations belonging to a
specific intercom tenancy group. Intercom Tenancy Group Attendants affect only the
intercom tenancy group to which they belong.
NOTE: Generally, the Attendant of a station is the Intercom Tenancy Group Attendant to
which the station belongs. However, if an Intercom Tenancy Group Attendant of a
station doesn't exist, the Main Attendant will provide the station with Atd services.
Assigning an Attendant
CONDITIONS
• An IP phone cannot
be assigned as an Attendant.
ADMIN PROGRAMMING
Assign a Main Attendant
Assign an Intercom Tenancy Group Attendant
Main Attendants Assignment -- Main Attendants
generally serve as call handlers. NOTE: To delete a
Main Attendant, press the FLEX button, and select
Attendant to delete; then press [SPEED] button.
PGM 164 + FLEX 2 +
Sta No. + [HOLD/SAVE]
VALUES --
Default = not assigned
Range = FLEX 2- 5
ICM Tenancy Group Attendant Assign -- each
Intercom
Tenancy group may have one attendant. Day / Night Mode
for Intercom Tenancy Groups is set by the Intercom
Tenancy Group Attendant.
PGM 120 + FLEX 1 +
ICM Tenancy Group Atd
(Attendant) + [HOLD/SAVE]
VALUES --
Sta No.
Release 3.5
June 2010