Technical data

Hunt Groups 1-109
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
UCD GROUP ATTRIBUTES
Supervisor Timer -- when a call is received in the
Group, and no Stations are available, the call will be
queued. If the total queued call count is more than the
supervisor call count (ACD queued call Admin
program value is set to ON), and the queued time is
longer than this timer, then the counts of queued calls
will be displayed on the Supervisor's LCD.
PGM 191 + FLEX 14 +
030 seconds +
[HOLD/SAVE]
VALUES --
Range = 000-999
Supervisor Call Count -- if the number of queued calls
is more than Supervisor Call Count, the supervisor
timer will be started.
PGM 191 + FLEX 15 + 00
seconds + [HOLD/SAVE]
VALUES --
Range = 00-99
ACD Queued Call -- if value is set to ON, the count of
queued calls can be displayed on the Supervisor
Station LCD.
PGM 191 + FLEX 16 + 1
(On) + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
Max Queue Count -- if no members are on duty or all
members are busy, incoming CO calls will be queued.
The Hunt Group Supervisor will be able to see the
queued incoming call count until the max queue count
is attained.
PGM 191 + FLEX 17 + 99
(Value, 2 digits) +
[HOLD/SAVE]
VALUES --
Range = 00-99
Supervisor -- used to set the Supervisor station
number.
PGM 191 + FLEX 18 +
Value (Sta Number) +
[HOLD/SAVE]
VALUES --
Range = 100-131
UCD Hunt Stations’ Priority -- used to set the UCD
group member's priority. The value of 0 is the highest
priority, and the value of 9 is the lowest priority. If the
station has high priority, it takes more priority to
receive the incoming call.
PGM 191 + FLEX 19 + 0
Value (1 digit) +
[HOLD/SAVE]
VALUES --
Range = 0-9
Hunt Member Forward -- OFF is receive Hunt Call,
ON is not receive Hunt Call.
PGM 191 + FLEX 20 + 0
(Off) + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
UCD DND Timer -- if timer is set to 00, it will not be
activated. If this timer is set to 10, after 10 sec ringing
UCD member is automatically UCD DND state.
PGM 191 + FLEX 21 + 00
Value + [HOLD/SAVE]
VALUES --
Range = 00-60
Queued Tone -- PGM 191 + FLEX 22 +
Value + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
Release 3.5
June 2010