Technical data

Hunt Groups 1-108
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
UCD GROUP ATTRIBUTES
Overflow Destination -- calls to a station in the group
will continue to route until answered or each station in
the group has been tried. The call will remain at the
last station in the group or will be passed to the
overflow station/group/ VMIB/System Speed bin, after
the overflow timer expires.
PGM 191 + FLEX 7 +
Value (Destination Type
1-4) + Value (Sta/Hunt
Group/VMIB/Speed Bin)
+ [HOLD/SAVE]
VALUES --
1 = Station #
2 = Hunt #
3 = VMIB 00-70
(00 = not assigned)
4 = System Speed
# (2000-2499)
Overflow Timer -- if timer expires after a call is
received in the group, the call will be routed to the
overflow destination.
PGM 191 + FLEX 8 + 180
seconds + [HOLD/SAVE]
VALUES --
Range = 000-600
Wrap-up Timer -- is used to delay new calls to a
member of the Hunt Group that has just become idle.
PGM 191 + FLEX 9 + 002
seconds + [HOLD/SAVE]
VALUES --
Range = 000-999
Alt If No Member -- if a member is not on duty,
intercom calls will be dropped and CO incoming calls
will be routed to the designated overflow destination,
or will ring at the assigned Station if the overflow
destination is not assigned.
PGM 191 + FLEX 10 + 0
(Off) + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
Music Source -- if a music source is assigned, user
will be able to hear music instead of a ring back tone
PGM 191 + FLEX 11 + 0
Music Source (refer to
Values) + [HOLD/SAVE]
VALUES --
0 = not assigned
1 = Internal Music
2 = External Music
3 = n/a
4-8 = SLT MOH
UCD Warning Tone -- a UCD supervisor can monitor
agent conversations. A warning tone can be provided
to the agent and connected party when the supervisor
activates the monitor feature.
PGM 191 + FLEX 12 + 1
(On) + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
Alt Destination -- if no members are on duty or all
members are busy, incoming CO calls will be routed
to an alternate destination.
PGM 191 + FLEX 13 +
Value (Destination Type)
+ Station or Hunt Group
Number + [HOLD/SAVE]
VALUES --
1 = STA #
2 = Hunt #
Release 3.5
June 2010