Technical data

Hunt Groups 1-103
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
Unified Call Distribution Groups (UCD Groups)
Calls are sent to a group when the designated pilot number (Hunt group Number) is dialed or
when specific CO lines have been programmed to send calls directly to the group. Incoming
calls from either source are first routed to the station in the group that has been idle for the
longest time. If all stations in the group are busy when a call is received, the call may be
programmed to be routed to an alternate location, or to wait (queue) for the next available
station in the group. If queued, and based on programming, the queued call may be routed to
an overflow station.
CONDITIONS
Agents
• The following features are available to agents in an UCD group:
- Agent Login/Logout - a UCD agent can be assigned to more than one UCD group.
- Agent On/Off Duty - an agent can set their status for On/Off duty (see OPERATION /
SETUP on 1-108).
- Alternate UCD Group - an alternate UCD group can be programmed so that if stations
are busy, the system will check the alternate group for an available station.
CIRCULAR/TERMINAL GROUP ATTRIBUTES
Alt Destination -- if no members are on duty or all
members are busy, incoming CO calls will be routed
to an alternate destination.
PGM 191 + FLEX 14 +
Value (Destination Type)
+ Station or Hunt Group
Number + [HOLD/SAVE]
VALUES --
1 = Sta #
2 = Hunt #
Max Queue Count -- if no members are on duty or all
members are busy, incoming CO calls will be queued.
The Hunt Group Supervisor will be able to see the
queued incoming call count until the max queue count
is attained.
PGM 191 + FLEX 15 + 99
(Value, 2 digits) +
[HOLD/SAVE]
VALUES --
Range = 00-99
Hunt Member Forward -- OFF is receive Hunt Call,
ON is not receive Hunt Call.
PGM 191 + FLEX 16 + 1
(On) + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
Queue Count Display -- if value is set to ON, a Hunt
Group member can check the Queue Count.
PGM 191 + FLEX 17 + 1
(On) + [HOLD/SAVE]
VALUES --
0 = Off
1 = On
Release 3.5
June 2010