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ManualsBrandsVertical ManualsphonesSBX IP 320
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Call Handling 81
SBX IP 320 Features & Operation Guide
Voice Over
This feature provides voice announcements at a busy station without interrupting the existing
conversation. The announcement is received over the existing conversation so that only the busy
station hears both incoming parties. The user can alternately talk back to both parties.
Operation
To use Voice Over:
1. A busy station is called and camped-on by a new caller. The busy station hears a warning
tone over the current voice path indicating the camped-on call.
2. The busy station is connected with both the current caller and a new caller (the busy
station can send and receive voice to both simultaneously; the new caller and a current
caller cannot send and receive voice to each other.
3. Press the flashing [HOLD/SAVE] button of the busy station; the current caller will hear
MOH if available, and the busy station will be connected with the new caller.
4. Alternate between calls by pressing the [HOLD/SAVE] button.
Conditions
• Placing a station in DND disables the voice over function.
• The [HOLD/SAVE] LED flashes at 60 ipm at the busy station during the Voice Over.
• An Attendant can activate voice over at the station in DND mode.
• After voice over is activated, both calls will be dropped if the busy Station that receives
the calls hangs up. If either of the callers hangs up, the [HOLD/SAVE] LED extinguishes
and the remaining call will be connected in the normal talking state following the
presentation of a confirmation tone.
• The holding party will receive MOH if provided.
• The recall timer is not activated during voice over.
• Every time the busy Station switches between the callers, a confirmation tone is
provided.
• If the busy Station is using the handset, voice over will be activated via the handset.
Likewise, if busy Station is using the speaker, voice over will be activated using the
speaker.
• Voice over is operated when busy station has an allowance to receive voice -over (PGM
113 - FLEX 6) and a new caller has an privilege to make voice-over (PGM 111-FLEX
22).