Technical data

Hunt Groups 100
SBX IP 320 Features & Operation Guide
Below is an example of Group Statistics.
====== ACD GROUP INFORMATION (*620 GRP) ======
Date: 07/15/08 Time: 05:40:07
- Total Calls: 2
- Unanswered Calls: 2
- All STA Busy Count: 2
- Average Ringing Time: 00Min 00Sec
- Average Service Time: 00Min 00Sec
- All STA Busy Time: 01Min 17Sec
- Calls in Queue, Now: 0
Periodic Print ACD Statistics
This ACD Statistics format is used when PGM 161 - FLEX 9 ACD PRINT ENABLE is ON.
If this option is ON, ON Demand print format is not used. Only the Periodic format can be
printed.