Technical data

Hunt Groups 99
SBX IP 320 Features & Operation Guide
Below information is an example of Each Agent Statistics
======================================================================
ACD GROUP INFORMATION (*620) Date: 07/15/08 Time: 05:42:24
AGENT_NO | TOTAL_CALL | UNANSWERED_CALL | AVE_RING_TIME | AVE_SVC_TIME
======================================================================
1001 | 0 | 0 | 00Min 00Sec | 00Min 00Sec
======================================================================
If PGM 161 - F9 ACD PRINT ENABLE is ON, ON Demand print format is not used.
Only the Periodic format can be printed as below.
To print ACD Statistics:
1. Press a programmed {ACD Status} button:
1(Status)/2(Dbase)/3(Duty)/#(Print)
2. Dial ACD Statistics Reporting Code "#".
3. In the reporting status (1), the supervisor can initialize all stored reporting database by
pressing the [MUTE] button before hanging-up. When you press the {ACD} button in any sub
state, the station goes to (2) state.
~1=2=3=4=5crlf
Fields Meanings
~ (tilde) Means start of ACD statistics and is always located at first column
= (equal) Delimiter between each meaningful data
1 Each Agent number
2 Total call counter
3 Unanswered call counter
4 Average ringing time (in sec)
5 Average service time (in sec)
cr Line Feed (0x0A)
lf Carriage Return (0x0D)