Technical data

Hunt Groups 98
SBX IP 320 Features & Operation Guide
Agent Status and Control
Dial "3" for Agent Status.
To view Agent Status:
Dial Agent Status Code "3 + 1 (duty status)"
Press the '*' key or '#' key to select the next agent.
Press [VOL UP] or [VOL DOWN] key to view:
- Number of ACD calls served
- Average ACD call service time after answer.
- Average ring time before answer
- Number of unanswered ACD Calls
To control Agent duty status:
Dial ACD Agent Duty feature Code "3 + 2(duty on/off)".
Press the '*' key for agent selection.
Dial 0 or 1, (0: Off Duty, 1: On Duty).
To output Agent Statistics Report:
Dial ACD Statistics Reporting Code "3 + #(duty print)".
Press the '*' key or '#' key for a next agent selection.
Press the [MUTE] button to initialize the database; this eliminates overlap of future reports.