SBX IP 320 Features & Operation Guide
Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
REVISION HISTORY Release 2.0 Date Documentation Changes 07-08 A "Reply to Message" feature is added A "Company Directory" feature is added. A 911 feature is added. A "Mailbox Buttons" feature is added. Page No. 245 37 2 233 A section is added that more clearly defines the indications as to whether new, unheard messages, or callback requests are waiting. 60 A "DND Forward" feature is added. 41 A "Security of Transit-Out Code with registered IP" feature is added.
REVISION HISTORY Release 2.0 Date Documentation Changes 07-08 The Customer Call Routing (CCR) with VMIB feature is modified Page No. 108 and the following sentence explains an added condition that explains the modification. "The current CCR announcement (current depth) will be provided again until the DISA retry count is over when the user does not press any digit, destination is busy, or in error cases." 1.
Contents System Features 911 Feature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2 Attendant Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3 Assign Attendant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3 Attendant Call & Queuing - - - - - - - - - - - - - - - - - - - - - - - - - - 4 Attendant Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5 Attendant Intrusion - - - - - - - - - - - - - - - - - - - -
Contents TOC-2 Barge In - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Background Music (BGM) - - - - - - - - - - - - - - - - - - - - - - - - Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Camp-on - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Change Ring Type - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Chime Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Company Directory - - -
Contents TOC-3 Station Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74 Station Port Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76 Station User Programming - - - - - - - - - - - - - - - - - - - - - - - - - 77 Station Relocation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79 Station Serial Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 80 Time & Date Setup (Digital Network) - - - - - - - - - - - - - - - - - - 80 Voice
Contents TOC-4 Preferred Line Answer (PLA) - - - - - - - - - - - - - - - - - - - - - Ring Assignment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Universal Night Answer (UNA) - - - - - - - - - - - - - - - - - - - - Internet Protocol (H.
Contents TOC-5 Basic Access - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Call Time Restriction - - - - - - - - - - - - - - - - - - - - - - - - - - - CO Line Queuing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - CO Step Call - Analog Only - - - - - - - - - - - - - - - - - - - - - - Emergency Call Service - - - - - - - - - - - - - - - - - - - - - - - - Hot Line & Warm Line - - - - - - - - - - - - - - - - - - - - - - - - - - Least Cost Routing (LCR) - - - - - - - - - - - - - -
Contents TOC-6 Hardware Unit Reports - - - - - - - - - - - - - - - - - - - - - - - - - Voice Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DID Call to Each Station's Voice Mailbox (Future Feature) Direct Transfer to VMIB - - - - - - - - - - - - - - - - - - - - - - - - Mailbox Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - No answer Call to VMIB - - - - - - - - - - - - - - - - - - - - - - - - Recording System VMIB Announcement - - - - - - - - - - - - Recor
System Features This Programming Manual is designed to provide general system features operation and make references to associated Admin Programming using a Digital Key Telephone Unit (DKTU) and a PC for the SBX IP 320. The following sections provide a functional listing of features with the description and operation of each. The features are divided into 3 parts as listed - a lead-in description preceding the following sections: Operation: describes how to use the feature.
911 Feature 2 911 Feature 911 calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 911 call is placed. Operation A station user dials 911 or 9 + 911. The call is placed. If all trunks are busy, the system will drop an in-progress trunk, wait 1.5 seconds, and then place the 911 call. Note: If the trunk access code is 9 (default), a station user must dial 9 + 911. If the System Administrator changes the trunk access code to other than 9, only 911 is dialed.
Attendant Service 3 Attendant Service An attendant properly controls the incoming calls by transferring calls and accessing the unanswered calls, etc. Attendants can change simple settings of the whole system or intercom tenancy group (LCD date/time format, etc.).There are 2 types of attendants in the system. The types of Attendant and feature of each Attendant type are: Main Attendant - a maximum of 5 stations can be defined as main attendants.
Attendant Service 4 Attendant Call & Queuing An Attendant call is an intercom call and a CO call to an attendant. To make an intercom call to the attendant, a user enters the station number of the attendant or dials "0". If a user dials "0", this rings at the assigned attendant station of the intercom tenancy group to which the station belongs. If there is no assigned station as attendant, it rings the main attendant station. Call to any attendant will be queued, if the attendant is busy.
Attendant Service 5 Attendant Forward The attendant can forward (Unconditional Call Forward) a call to another station. The forwarded-to Station will substitute for the attendant temporarily, while the attendant is in the forwarded state. Operation It is the same procedure as the Unconditional Call Forward. To activate Attendant Forward: 1. Lift the Handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward Code 1 (Unconditional Call Forward). 4. Dial Station number.
Attendant Service 6 Attendant Intrusion When an attendant has an urgent message for a station which is conversing with a CO party, the attendant can intrude upon the conversation and converse with the station and the CO line. Operation To intrude on a CO call while the attendant is receiving an intercom busy tone: 1. Press the programmed {ATD INTRUSION} FLEX button. 2. After the intrusion tone, converse with the station and/or the CO party. To assign an {ATD INTRUSION} FLEX button: 1.
Attendant Service 7 Attendant Override A station in a DND state generally cannot receive an incoming call. The attendant, however, can temporarily invalidate the DND state. Therefore, the Attendant can call and transfer to the station in a DND state. Operation To override a DND state at a Station while the Attendant is receiving a DND tone: 1. Dial *or the last digit of the dialed station number. -or- 2. Press the programmed {Camp-On} FLEX button.
Attendant Service 8 Attendant Recall If the recalled CO call (transfer, hold) is unanswered by the destination station, the CO call will be directed to the Attendant. The Attendant will receive the recall ring for a time equal to the Attendant Recall Timer (PGM 180 - FLEX 1). If the Attendant doesn't answer the CO call for a time equal to the Attendant Recall Timer, the CO call will be disconnected.
Attendant Service 9 Day/Night Service When a CO call comes into the system, the destination of the CO call can be changed according to the time of day. There are 6 ring modes - Day mode, Night mode, Weekend mode, On-demand mode, Automatic Ring mode, and Lunch mode. The destination of a CO call can be set differently for each ring mode, while a User sets the destination of CO call with Admin programming.
Attendant Service • 10 Enter Start/End times in PGM 233. DATE DAY START TIME LUNCH START TIME LUNCH END TIME NIGHT START TIME WEEKEND START TIME Mon 09:00 -:- -:- 18:00 -:- Tues 09:00 -:- -:- 18:00 -:- Wed 09:00 -:- -:- 18:00 -:- Thurs 09:00 -:- -:- 18:00 -:- Fri 09:00 -:- -:- -:- 18:00 Sat -:- -:- -:- -:- 00:00 Sun -:- -:- -:- -:- 00:00 • On-demand mode is not available in the Automatic Ring mode.
Attendant Service 11 Disable Outgoing Access The Attendant can take a particular CO line out of service. CO calls will not be able to be made through the CO line; incoming CO calls are not affected. Operation To set a CO line in/out-of-outgoing service from the Attendant: 1. Press the [TRANS/PGM] button. 2. Dial 073. 3. Press the desired {CO line} FLEX button; a confirmation tone will sound when the status (in or out-of-outgoing-service) of the selected CO line is changed. 4.
Attendant Service 12 DSS/BLF Consoles Attendants and other DKTUs may be equipped with DSS/BLF consoles which provide additional buttons for more convenient operation. The consoles are arranged as flexible mapped units. The DSS/BLF consoles are initially assigned with programming as one of 3 maps. All buttons of any map are programmable. The DSS/BLF consoles each require a separate line connection to the KSU, and take up a station number.
Attendant Service 13 ICM Box Music Selection The Attendant can select the music channel source to provide to the intercom Box / Doorbox. Operation To select the music source from the Attendant: 1. Press the [TRANS/PGM] button. 2. Dial 075. 3. Dial the music source (00-12); music source will be heard, but if the music channel has no music source, no music will be heard. 4. • Channel 00: Music is not used.
Call Control 14 Call Control Account Code An account code is used to identify outgoing calls for accounting and billing purposes. The account code is appended to the SMDR Call record. A company uses an account code for each User Station so that the company can identify and bill (where applicable) calls made from each Station. An account code may use up to a maximum of 12digits (0-11). Operation To enter an account code before accessing a CO line: 1. Press the programmed {ACCOUNT CODE} flexible button.
Call Control 15 Conditions • While entering the account code, the current call is put on mute mode. • The user may enter the account code before a call conversation is established. Admin Programming • Refer to the SBX IP 320 Installation Manual, SMDR Account Enter Code (PGM 106 - Flex 7) Authorization Code If the Station is programmed to enter the authorization code by ADMIN programming, the authorization code must be entered to access a CO line.
Call Control 16 To change the authorization code at a Station: 1. Press the [TRANS/PGM] button. 2. Type 32. 3. Enter the current authorization code. 4. Type in the new authorization code. 5. Press [HOLD/SAVE] to accept changes. Conditions • Up to 200 authorization codes can be programmed on the System. • Duplicate authorization codes cannot be assigned to more than one Station.
Call Control 17 Automatic Call Release When a Station does not initiate dialing on an outgoing CO line or receives a no answer on an intercom call, the System will disconnect the call based on the assigned Auto Release Timer (PGM 180 - FLEX 14). If the User Station is in speaker phone or [SPEAKER] mode, the Station will return to idle, otherwise the station will receive an error tone if using the handset.
Call Control 18 Class Of Service (COS) Each station and CO line may be assigned to have different classes to allow or restrict call service. The level of COS assignments are programmed at each Station and CO line. Applied dialing restrictions are the result of the interaction of COS assignments as listed in the Class of Service Table.
Call Control 19 STATION COS COS 1 There is no restriction to dial. COS 2 Monitored by Exception Table A COS 3 Monitored by Exception Table B COS 4 Monitored by Exception Table A & B COS 5 Long distance call is not allowed; longer than 8 digits COS 6 Long distance call is not allowed; max.
Call Control 20 Exception Table A & B-There are two exception tables with COS. Each table has 20 allow codes and 10 deny codes and a code may have eight entries. Conditions COS Rules • In STA COS 7, no dialing is allowed to CO lines. • In CO COS 5, STA COS 1-6 is ignored and there is no restriction to access to CO lines. • In CO COS 4, STA COS 1~6 is ignored and long distance calls are not allowed; max. 8 digits may be dialed. • In CO COS 1, it is restricted by STA COS.
Call Control 21 Admin Programming • Station COS (PGM 116) • CO line COS (PGM 141 - FLEX 2) • CO-to-CO COS (PGM 166) • Toll Exception Table (PGM 224) • Canned Toll Tables (PGM 225) • Incoming Toll Check (PGM 161 - FLEX 16) System Speed Zone Up to 10 speed number zones can be defined. Speed bins & Stations can be allocated to these zones. Toll checks based on COS can be applied to zones. Only Stations allocated to zones can access these bins.
Call Handling 22 To program {Walking COS} on a flexible button: 1. Press the [TRANS/PGM] button. 2. Press the applicable FLEX button. 3. Press the [TRANS/PGM] button. 4. Dial 2 3. 5. Press the [HOLD/SAVE] button to accept changes. Conditions • Can be used on DKTUs and SLTs. • This feature is available on a per-use basis only. While activating walking COS, hanging-up or pressing the [TRANS/PGM] button to hold the call and seize another line, the original programmed Station COS will be used.
Call Handling 23 Operation To program Custom Message 00 from a station: 1. Press the [TRANS/PGM] button. 2. Dial 52. 3. Enter the message, up to 24 characters. 4. Press the [HOLD/SAVE] button and a confirmation tone should sound. .
Call Handling 24 To cancel LCD Messages (Custom/Pre-selected) by a station user: 1. Press the flashing [DND/FWD] button or, Press the [TRANS/PGM] button. 2. Dial 51 and the desired number. 3. Press the [HOLD/SAVE] button. To cancel LCD Messages (Custom/Pre-selected) by the System Attendant: 1. Press the [TRANS/PGM] button. 2. Dial 052. 3. Press the [HOLD/SAVE] button.
Call Handling 25 Operation To activate LCD Messages (Custom/Pre-selected) from a Station or from the System Attendant: 1. Press the [TRANS/PGM] button. 2. Dial 51. 3. Dial the 2-digit message code 00 or 01-10. 4. Press the [HOLD/SAVE] button. To cancel LCD Messages (Custom/Pre-selected) from a Station: 1. Press the flashing [DND/FWD] button -orPress the [TRANS/PGM] button. 2. Dial 51 and the desired number. 3. Press the [HOLD/SAVE] button.
Call Handling 26 Alarm The system can be programmed to recognize the status of an external contact from a relay (open or closed). When activated, the System will signal programmed Stations with a single tone repeated per 1-min. interval or a continuous tone. This capability is commonly employed to provide remote alarm signals. When used as an alarm, the assigned Stations receive the programmed signal.
Call Handling 27 Analog CLI Display The SBX IP 320 System supports the following CLI protocol specifications: • Bellcore GR-30-CORE & SR-TSV-002476 & ETSI ETS 300 659, ETSI ETS 300 778 • Denmark, TDK-TS 900 216 • Sweden, Telecom specification 8211-A112, Standard SS 63 63 25 • India DTMF, TEC Standard No.
Call Handling 28 Automatic Fax Transfer The system will determine if an incoming call from the preprogrammed CO line is for a FAX or for a speech terminal by detecting the tone of the call (1100Hz, 0.5s ON/3s OFF repeated). When the system detects a FAX tone from the incoming line within the predetermined time, the System will transfer the call to the appropriate FAX Station. If the FAX tone is not detected within the predetermined time, the System will transfer the call to the appropriate Station(s).
Call Handling 29 Automatic Privacy Automatic privacy allows a Station User to suspend automatic privacy for an existing CO line conversation without invitation. By default, all conversations that take place on CO lines, the Intercom, and Conferences are protected by privacy (Automatic privacy). Note: ADMIN programming (PGM 161 - FLEX 5) is required to enable or disable this feature. If automatic privacy is enabled, when pressing a busy CO line button, a busy tone will be heard.
Call Handling 30 Barge In Barge in permits an authorized extension to intrude into other existing outside/internal calls. Barging In establishes a conference call. There are Two Barging In operations. Monitor The intruding extension can listen to the existing conversation. Speech The intruding extension can join the existing conversation. Operation Monitor: 1. Call the busy station and receive the busy tone. 2. Press the "MONITOR" soft button. 3. Caller can listen to the existing conversation.
Call Handling 31 Background Music (BGM) A user can listen to Background Music (BGM) through the speaker while handset is on-hook and the line is in an idle state. Music from the source is heard over the station speaker and will be automatically shut-off when a call or paging announcement is received, or when the station is off-hook. Operation To assign background music at a station, use the following procedure: 1. Press the [TRANS/PGM] button. 2. Dial 73; the music will play.
Call Handling 32 Conditions • When lifting the handset or pressing the [SPEAKER] button at a Station, the music is automatically shut-off. • When external music is assigned, the music source should be connected to the MBU. • The same music source can be used with MOH. • Press the [VOLUME] button to adjust volume while the background music is heard. • The BGM may be blocked in an intercom box / Doorbox by pressing the [DND/FWD] button.
Call Handling 33 To use the Call Log feature of the 7208D & 7224D: 1. Press the programmed {CALL LOG} button. 2. You can scroll through the numbers by pressing the up/down navigation buttons to locate received calls, dialed calls, and lost calls. 3. When the CLI of the desired number is displayed, press the OK key. The System will establish a call to that number. 4. Select the Lost Call Menu to view CLI MSG-Wait numbers.
Call Handling 34 Camp-on When you call a busy Station, the busy tone sounds. You can give a signal to the busy Station. The busy Station (off-hook or on speakerphone) is notified of the call waiting by a camp-on tone and the [HOLD/SAVE] button LED flashes. An SLT User may notify a busy Station of an outside CO call or internal call waiting (camp-on tone). Operation To activate Camp-on while receiving the Intercom busy tone, use the following procedure: Dial * or the last digit of the busy station.
Call Handling 35 To assign the {Camp-On} button as a flexible button: 1. Press [TRANS/PGM]. 2. Press the FLEX button to be assigned. 3. Press the [TRANS/ PGM] button. 4. Type 85. 5. Press the [HOLD/SAVE] button to save changes. Conditions • During a conference or paging, Call Waiting is not activated. • Camp-on is not applied to a station which is in DND mode. • The Attendant can override a Station using the Camp-on feature.
Call Handling 36 Chime Bell If the Chime Bell Activate Station presses Chime Bell button, Chime Bell Receive Station starts to ring. To program a flexible button as the "Chime Bell button": 1. Press the [TRANS/PGM] button and the flexible button to be assigned. 2. Dial the code ([TRANS/PGM] + *9). 3. Press the [HOLD/SAVE] button. Operation To Activate the Chime Bell: Press the Chime Bell button at the Chime Bell Activate station To program a flexible button as the "Chime Bell button": 1.
Call Handling 37 Company Directory Description This feature allows a caller reaching CCR menu to utilize the DTMF keys to "spell" the name of a subscriber and be directed to their extension.
Call Handling 38 Company Directory Flow Diagram CCR prompt Return to to CCR prompt Assigned in PGM 228 Return to to CCR prompt Caller presses digit assigned to Company Directory VMIB plays: "Press one to search by first name","Press two to search by last name" Timeout VMIB plays: "Enter the first 3 characters of the persons first name" 1 is pressed Caller DTMF input Timeout 2 is pressed Check input against PGM 110 VMIB plays: "Enter the first 3 characters of the persons last name" No Match foun
Call Handling 39 Data Line Security Once Data Line Security (PGM 111 - FLEX 4) is set on a Station, communication between the Station and another party is protected from signals such as overriding and Camp-on to the Station. This status should primarily be used for modems and fax stations. Conditions • If an analog extension (Data, Fax, Modem), assigned data line security, makes an external call via ISDN line, 3.1KHz Setup message will be sent to an ISDN CO line instead of the speech Setup message.
Call Handling 40 To activate a speed dial with security dialing: Press the [SPEED] button + dial the Speed dial bin number which was programmed with dialing security. Conditions • Dialed phone numbers with Dialing Security are included in SMDR information. • This feature applies to transferred or recalled CO calls. • This feature applies to redial calls. Do Not Disturb (DND) Placing a station in DND eliminates incoming outside line ringing, intercom calls, transfers, and paging announcements.
Call Handling 41 Do Not Disturb (DND) Forward This feature modifies the operation of calls presented to a station in the DND condition. Operation When an internal or external call is presented to a station in DND, the system will check a programmable parameter and then send the call to the appropriate destination. Conditions • When the subscriber's mailbox is on the VMIB, the subscriber must record a mailbox greeting in order for calls in DND state to forward to the mailbox.
Call Handling 42 Do Not Disturb (One Time DND) One Time DND allows a Station User to turn off muted ringing that occurs when off-hook (handset or [SPEAKER]) while on another call. The station user, while off hook, depresses the DND button which eliminates muted ringing. When the station goes on-hook, the DND button is extinguished and DND is cancelled. Operation To activate One-time DND from a DKTU: While in an off-hook state or connecting a CO line or intercom call, press the [DND/FWD] button.
Call Handling 43 Operation [P-MSG DND] is set to OFF: 1. Station receives ring for incoming call. 2. Caller hears ring-back tone. [P-MSG DND] is set to ON (default): 1. Station does not receive ring for the incoming call. 2. Caller hears a busy tone. Conditions • This feature cannot be used when the CO direct Ring Assign feature to station is set (PGM 144).
Call Handling 44 Emergency Intrusion If an Emergency Supervisor Station calls another station and the Supervisor receives a busy tone, the Supervisor can dial the Emergency Intrusion code and converse directly with the called station. Operation To activate Emergency Intrusion: Dial the Emergency Intrusion code '#' while encountering a busy tone. Conditions • An Emergency Intrusion call is only possible when the calling station is set to be an Emergency Supervisor in Admin programming.
Call Handling 45 Extend CO-to-CO Connection When a call is made between two analog CO lines using DISA or off-net call forward, the call duration is limited by the unsupervised conference timer. After the unsupervised conference timer expires, the call will be dropped by the SBX IP 320 system. This feature is enabled to extend the unsupervised conference time for as long as the caller wants. If this feature is activated, the DTMF receiver device is assigned to caller-side CO lines.
Call Handling 46 Flash CO Flash - Provides station users with the ability to terminate an outside call or transfer a call without hanging up. A [FLASH] button is located on each DKTU. The flash type and duration of each CO line are assigned by the system. Flash on ICM Call - This feature enables Station Users to utilize the [FLASH] button for terminating pages and intercom calls. While paging or on an intercom call, press the [FLASH] button to terminate the call and return to the intercom dial tone.
Call Handling 47 Flexible Buttons Flexible buttons are customized by either ADMIN or station programming. The programmable Flexible buttons include: • CO Line - Automatically accesses the assigned line (User Programmable). • DSS/BLF - Automatically indicates the assigned station and provides BLF for off-hook and DND (User Programmable). • Flexible Numbering Plan Code - Any Feature with a dialing code (Paging, Account code, Call Park, etc.) can be assigned to a flexible button (User Programmable).
Call Handling 48 To assign a direct button (i.e., CO or DSS button): 1. Press the [TRANS/PGM] button. 2. Press the FLEX Button to be assigned. 3. Type the desired Code. 4. Press the [HOLD/SAVE] button. To assign a Telephone Number (7208D/7224D DKTU): 1. Press the [TRANS/PGM] button. 2. Press the FLEX Button to be assigned. 3. Press the [TEL NUM] soft button. 4. Type the desired telephone number. 5. Press the [HOLD/SAVE] button.
Call Handling 49 FLEXIBLE NUMBERING PLAN Number Item Comments 100-147 Intercom Call - 620-629 Group Pilot Number - 501-510 Internal Page Zone - 543 Internal All Call Page - 544 Meet Me Page - 545 External Page Zone - 549 All Call Page (Int & Ext) - 550 SMDR Account Code Enter SLT 551 Flash Command to CO Line SLT 552 Last Number Redial SLT 553 DND (Toggle On/Off) SLT 554 Call Forward SLT 555 Speed Dial Programming SLT 556 Message Wait/Callback Enable SLT 557 Me
Call Handling 50 FLEXIBLE NUMBERING PLAN Number Item Comments #*1 1st Door Open - #*2 2nd Door Open - #*3 3rd Door Open - #*4 4th Door Open - *8 VM Message Waiting Enable - *9 VM Message Waiting Disable - STATION PROGRAMMING Number Item Comments 11 Differential Ring Keyset 12 Intercom Answer Mode (1 HF / 2 TONE / 3 PV) Keyset 13 SMS Message Display LDP Keyset 14 Enblock Mode LDP Keyset 15 SMS/ Notice Display LDP Keyset 16 Scroll Speed LDP Keyset (Not supported in S
Call Handling 51 STATION PROGRAMMING Number Item Comments 451 Call Coverage Mode - 452 Call Coverage Delay Ring Cycle - 51 Pre-selected MSG Activation - 52 Set Custom Message - 61 Record VMIB User Greeting - 62 Listen VMIB Time & Date - 63 Listen VMIB Station Number - 64 Listen VMIB Station Status - 65 Record VMIB Page Message - 66 Erase VMIB User Greeting - 67 Erase VMIB Page Message - 71 LCD Display Mode (English/Domestic Language) Keyset 72 MPB Version Display K
Call Handling 52 Forced Hands-free Mode A DKTU caller can temporarily change the answering mode of the called party DKTU (tone mode -> hands free mode). Operation To activate forced hands free mode, use the following procedure: 1. During a tone mode call to a DKTU, when you hear a ring back tone, dial the forced hands free code number. 2. The called party DKTU will stop ringing and the speaker and microphone will be activated (operate as hands free mode).
Call Handling 53 Forced Trunk Disconnect Forced Trunk Disconnect feature allows an authorized user (Emergency Supervisor) to disconnect another extension's active outside call, and then the user can make an outgoing call on the released line. This feature is used in an emergency when no other line is available. Note: This feature is used in emergency case, so only an authorized user can use it. Station base program is implemented for this feature.
Call Handling 54 Headset An industry-standard headset can be connected to a Station instead of using the handset. The Station is programmed for headset operation in place of speakerphone operation. Operation To change the Station mode between Speakerphone or Headset: 1. Press the [TRANS/PGM] button. 2. Dial code 75. 3. The Station Answer mode should be displayed on the LCD. 4. Dial code 1 (Speaker mode) or 0 (Headset mode). To change the Headset Ring mode: 1. Press the [TRANS/PGM] button. 2.
Call Handling 55 Hot Desk A hot desk enables the user to dynamically select a Station using a login / logout operation without having a fixed station. For example, in a call center or marketing department people can share work stations with one another. Operation To activate hot desk operation at a dummy station, use the following procedure: 1. Go Off-hook or press the [SPEAKER] button. 2. Dial the authorization code, then press the # key. 3.
Call Handling 56 • Saved User database information includes: • Station Number • Station Attributes (PGM 111 - 124) • CO Routing (Ring Assign, DID routing) • Hunt Group Membership • Voice Mail • If user tries to log-in at another station without logging-out of a dummy Station, the previous used Station returns to the dummy state automatically. • The hot-desk will automatically log-off if there is no activity at the DKTU within the Auto Log-Out Timer.
Call Handling 57 In-Room Indication A supervisor presses In-Room Indication button and [HOLD/SAVE] button at the idle state. Then each LED of In-Room Indication buttons of all members are turned ON. 10 groups can be programmed. Each group has at most 20 members excluding the Supervisor. To program a flexible button as the "In-Room Indication button": 1. Press the [TRANS/PGM] button and the flexible button to be assigned. 2. Dial the code ([TRANS/PGM] + *8) 3. Press the [HOLD/SAVE] button.
Call Handling 58 Intercom Signal Mode Users can control the method by which they receive intercom calls and signals. Stations equipped with a speakerphone can select one of the available three signaling modes: HF - Hands Free. The station user, upon hearing a tone burst and voice announcement over the speaker, can reply hands free. TN - Tone. A standard tone ring notifies the party of an incoming intercom call. The called party answers by lifting the handset or pressing the [SPEAKER] button. PV - Privacy.
Call Handling 59 Intercom Tenancy Group A station can be assigned to one of the Intercom Tenancy Groups. Each Intercom Tenancy Group can be operated independently and Stations in the group can be assigned an individual CO Group to use. A maximum of five Intercom Tenancy Groups can be assigned. Each group can be assigned by the Attendant and can be programmed to allow or deny calls to other groups. Stations in a Group are allowed access to other Stations based on the allowed access of the calling Group.
Call Handling 60 Message Wait / Call Back Message Wait - A station user can notify another Station User that he wishes to talk to them. The notified station user can return the call or a message left at the station. When responding to the Station, the User can answer messages left on the Station in sequential order (up to 5 messages). Call Back - A station user can initiate a call back request on a busy station. Once that station becomes idle, the station that left the call back request will be signaled.
Call Handling 61 • A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber. • A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved. • A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call Back button when ringing a busy or unanswered station.
Call Handling 62 • Idle State with no callback request and no new message: When no station message wait request is active on the station and no new message is in the VMIB or external VM, the Message Indicator lamp, and the Call Back button (if programmed) are extinguished. 24-button DKTU and IPKTU- • Ringing state: An incoming call flashes the Message Indicator lamp at the rate of 1 flash per 500 ms until the call is answered, forwarded, or abandoned.
Call Handling 63 To answer a message wait, use the following procedure: Press the flashing [CALLBK] button. The station that left the message will receive an intercom ring. To leave a call back at a busy station, use the following procedure: 1. Press the [CALLBK] button; a confirmation tone should be heard. 2. Replace the handset. 3. When the receiving station hangs up the current call, the station leaving the message will receive an intercom ring. 4.
Call Handling 64 Conditions • A Station can leave only one callback or message; a new request will override the previous one. • Message wait data will be protected with power failure. • When dialing the station number instead of pressing the [CALLBK] button to answer a message wait, the message wait will be canceled in the calling station. • Message wait reminder tone is programmable from 00 to 60 min. If you don't want to present the tone, the timer may be set to 00.
Call Handling 65 Mobile Extension A mobile user is able to use the phone as an extension of the SBX IP 320 system to receive incoming and make outgoing calls when the mobile phone number is registered to the SBX IP 320 System. Mobile Extension is only for SIP trunks. Operation To register a mobile extension number to a DKTU. 1. Press the [TRANS/PGM] button. 2. Dial 33. 3. Dial the mobile phone number that is being registered. 4. Press the [HOLD/SAVE] button.
Call Handling 66 4. Under the Mobile-Ext In Used State, the extension cannot receive any digits. 5. If another extension tries to call the extension of Mobile-Ext In Used State, a busy tone sounds. Call Waiting is not supported in this case, but the user can leave a message wait to the extension of Mobile-Ext In Used State. Transferring a call from the mobile extension through the SBX IP 320 system: 1. Dial the transfer code (*) during the talk state in Mobile extension.
Call Handling 67 • If the "Transfer recall" timer expires, a call is not routed to the extension associated with mobile extension. • An outgoing call from a mobile extension is restricted by the internal station's COS.
Call Handling 68 Music On Hold (MOH) When a CO call is placed on hold, the external party will hear music. MOH is supplied through various music sources. Music can be played to any party on hold. The following music sources are available: • Internal Music • External Music • SLT MOH Operation The following values are associated with MOH: 0 = Not assigned 1 = Internal Music 2 = External Music 3 = Reserved 9 = Hold Tone Conditions • Only 1 MOH channel is supported.
Call Handling 69 Mute During a conversation, pressing the [MUTE] button disables the handset microphone or the speakerphone for privacy while continuing to listen to the other party on the phone through the handset or speaker. Pressing the [MUTE] button again, will reactivate the microphone. Operation To mute the transmitting audio, while on a call: Press the [MUTE] button. The [MUTE] button LED will illuminate (the connected party will not be able to hear the voice on the muted Station).
Call Handling 70 On-Hook Dialing A station can make a call without lifting the handset by using the speakerphone or monitor mode. If this feature does not operate, verify if the speakerphone is enabled or disabled. On-hook dialing is not available on all keysets. Operation To use On-hook dialing, use the following procedure: 1. Verify that the Auto Speaker Selection is ON. 2. Assign a CO line/Intercom/Speed Dial to a flexible button. 3. Press the flexible button. -or1.
Call Handling 71 Remote Mobile Extension Control A Mobile Extension user can change their mobile extension settings remotely. This feature can only be used when SIP trunks have been configured. Operation 1. Dial mobile user’s DID number of the SBX IP 320 system, an internal dial tone is received. 2. Enter "the remote control menu" with the code (remote MEX control code) and a confirmation tone will be provided. 4. Select the desired menu (1-6), a dial tone is received.
Call Handling 72 Station Call Coverage This feature permits a user (a covering station user) to receive ring and answer calls directed from a covered station. A Flex button is assigned at the covering station for calls to the covered station. A station can have multiple Call Coverage buttons, each covering a different station. Multiple stations can have a Call Coverage button for a covered station.
Call Handling 73 Once the Button is assigned on the station and a call arrives at the covered station: • The coverage station receives audible and visual indications after a programmable delay when there is a ring on the originating station. • The ring tone is the normal internal or external ring tone cadence and the oldest call coverage button flashes faster than the others and the others flash the same as the incoming ring rate.
Call Handling 74 Station Name Each station may be assigned a name of up to 7 characters, and a System and Station speed dial number of up to 12 characters. The System will allow Station Users to dial Station numbers by entering a name that has been programmed for the Station (via intercom). When the names are programmed in the digital display keyset, the user may select a Station or Speed dial number by the name. Operation To register a Station Name: 1. Press the [TRANS/PGM] button. 2. Type 74. 3.
Call Handling 75 To access Dial by Name: 1. Press the [SPEED] button twice. 2. Dial the desired directory (1-3, refer to values). 1 = Intercom 2 = Station Speed Dial 3 = System Speed Dial A confirmation tone should be heard. The stored names in the speed bin are displayed in alphabetical order. Note: The up and down arrows can be used to locate the desired name. To search a name by entering a character, use the following procedure: 1. While two names are displayed on the LCD, enter alphanumeric data.
Call Handling 76 4. Enter the name (up to 12 letters). 5. Hook-flash to save. Conditions • Dial by name is only available on a DKTU with LCD. • The name must be registered to use Dial By Name. • If an invalid Group is dialed, an error tone will be heard. • In SLT and DKTU with no LCD, only the station name can be entered. • The speed dial without name will not be listed by Dial By Name. Station Port Blocking The station port can be blocked by admin program.
Call Handling 77 Station User Programming The system supports multiple hierarchical menus based on station programming. Users can program Stations by selecting the desired menu (refer to table). The Attendant also can program a station and the Attendant Station the same way.
Call Handling 78 MAIN MENU [7] SUPPLEMENTARY SUB MENU [1] LCD DISPLAY LANGUAGE OPTIONS DOMESTIC/ENGLISH REMARK DKTU [2] MBU VERSION DISPLAY [3] BGM [4] REGISTER STA NAME 2/8 FLEX/SLT [5] SPK/HEADSET SPEAKER/HEADSET [6] HEADSET RING MODE SPEAKER/HEADSET/BOTH [7] WTU STA NUM RCVR [8] SERIAL NUMBER [9] PC-PHONE LOCK KEY [0] ATTENDANT ATD ONLY [*] SYSTEM [#] ENTER ADMIN ADMIN ONLY [1] RELOCATION OUT [2] RELOCATION IN [3] REGISTER BLUETOOTH (Not supported) [4] BLUETOOTH USAGE (Not Supported)
Call Handling 79 Conditions • After a menu is programmed, the previous menu list is displayed on the LCD. • Pressing a flexible button in the Main Menu mode, will activate the flexible button programming mode. Admin Programming • Refer to the SBX IP 320 Programming Guide, Station Programming (Chapter 3, Quick Reference Admin Programming Tables) Station Relocation The Station Relocation Feature lets a user unplug their station and plug it into another location.
Call Handling 80 Station Serial Call Using DSS flexible buttons, users can place consecutive Intercom calls without returning the line to an idle state (no need to hang-up) between calls. Operation To use serial calling: Press the appropriate DSS flexible button; the old call will be disconnected and a new call will be established. Time & Date Setup (Digital Network) In an outgoing call, the ISDN network will send the appropriate time & date in the CONNECT message when the called party answers.
Call Handling 81 Voice Over This feature provides voice announcements at a busy station without interrupting the existing conversation. The announcement is received over the existing conversation so that only the busy station hears both incoming parties. The user can alternately talk back to both parties. Operation To use Voice Over: 1. A busy station is called and camped-on by a new caller. The busy station hears a warning tone over the current voice path indicating the camped-on call. 2.
Call Handling 82 Admin Programming • Voice Over (PGM 113 - FLEX 6) • Caller Voice Over (PGM 111 - FLEX 22) Wakeup Each attendant or station user can set an alarm as a wake-up call or reminder. This feature can be programmed to activate one time or programmed to repeat daily. If the user goes off-hook during the alarm, a special dial tone will be presented. Operation To register a wake-up time alarm from the Attendant Station: 1. Press the [TRANS/PGM] button. 2. Dial 042. 3.
Call Handling 83 To cancel a wake-up time from a Station: 1. Press the [TRANS/PGM] button. 2. Dial 42. 3. Press the [HOLD/SAVE] button. Conditions • If a wake-up alarm is registered at a station, a * is displayed in front of the present time on the LCD. • If a VMIB is installed, the voice message for the wake-up time is heard 3 times and then MOH is presented. • If the wake-up ring is not answered after 3 times, it is canceled.
Conference 84 Conference A station user (Supervisor) can make a call with intercom stations and CO Lines. A Supervisor invites station users or CO Line users one by one with the [CONF] button. Connected users can speak and hear with each other at the same time. In a Multi-Line conference, up to 15 parities (intercom/CO Line) can enter a conference. Up to 14 CO lines can be used to converse with one intercom station.
Conference 85 Conditions • In an unsupervised conference, it is restricted to Unsupervised Conference timer if there is no internal station in the conference (Default: 10min.). • The Unsupervised Conference timer will be reset if the internal party re-enters the conference. • Up to 15 parties (internal/external) can enter a conference. • In a Multi-line conference, up to 14 CO lines can be on a conference with one internal party.
Conference 86 Conference Room This feature allows internal users or CO callers to join a conference without being invited by the conference supervisor. This conference feature has conference join codes, and each conference room has its own join code (room number). A DID/DISA and transferred CO call can be a member of the conference. This feature terminates when the deactivation code is dialed or Forced Delete PGM code is used by the Attendant.
Conference 87 To Transfer CO Call to conference room: 1. Press the [TRANS/PGM] button at the Attendant Station. 2. Dial the activated Conference Room Number (571-579). 3. Dial the password for entering the conference room (optional). To check Conference Room status from the Attendant Station: 1. At the Attendant Station, dial a conference room status code [TRANS/PGM] + dial 0 + 4 + 7. 2. Enter conference room number (1-9) to monitor. 3.
Conference 88 Admin Programming • Conference Warning Tone (PGM 160 - FLEX 11) Paging Conference During a page by conference page zone, the second originator can page along with the first originator. Operation When a Conference Page is being activated: Keyset User Lift the handset and press the [CONF] button. SLT User 1. Lift the handset to answer the page. 2. Hook-flash and dial 58 (conference page join code). Conditions • The Page Timer is not applied to Paging Conference Group.
External Device Control 89 External Device Control Door Open A maximum of four relays in can be used for the Door Open feature. Operation To use the Door Open feature: Dial the Door Open code or press the programmed {DOOR OPEN} button. To make a {DOOR OPEN} button: 1. Press the [TRANS/PGM] button. 2. Press the desired FLEX button to be assigned). 3. Type # + * + 1 (1st Door Open). #*1 = 1st Door Open #*2 = 2nd Door Open #*3 = 3rd Door Open #*4 = 4th Door Open 4.
External Device Control 90 Doorbox A convenient intercom Doorbox can be connected to the system. The intercom Doorbox can receive page announcements and intercom calls. The Doorbox can signal assigned stations in the system. Any combination of DKTUs or Doorboxes can be arranged in the system. Operation To call a Doorbox: 1. Lift the handset or press the [SPEAKER] button. 2. Dial the station number of the Doorbox or press the flexible button for the Doorbox. 3.
External Device Control 91 Admin Programming • ICM Box Signaling (PGM 111 - FLEX 6) • Station ID Assignment (PGM 110) • ICM Box Music Channel (PGM 171 - FLEX 3) • ICM Box Timer (PGM 181 - FLEX 6) Loud Bell The Loud Bell Control (LBC) contacts are activated when the assigned station receives ringing from an incoming CO line (if assigned ring), transferred CO line, or intercom call. Conditions • Two LBC contacts can be assigned individually to the station.
Hunt Groups 92 Hunt Groups Stations can be grouped so incoming calls may be routed to an idle station in the group. The number of Hunt groups and the number of Station in a Group are: HUNT GROUPS STATIONS/HUNT GROUP 10 26 Several VMIB announcements may be provided to each Hunt group. If a call is not answered when the 1st Announcement Timer expires, the second announcement will be provided if the call continues to wait.
Hunt Groups 93 Wrap-up Timer - When a member of the Hunt Group goes idle, the system will not distribute calls to that member. After the wrap-up timer expires, the member Station returns to a real idle state, and ready to receive CO calls. Music Source - The SBX IP 320 system supports up to 8 kinds of music sources for Hunt Groups not including the ring back tone. When a call goes to queue, a caller will hear the pre-assigned music source.
Hunt Groups 94 • When the number of queued incoming calls are over the pre-defined amount in an ACD group, incoming CO calls will be dropped. • The Pick-up Hunt Group is reserved for Intercom calls only. • ISDN phones can be a member of a Hunt Group, but will only work when answering a hunt call. • Group pick-up doesn't work with a call of Hunt Group pilot number; an error tone will be presented.
Hunt Groups 95 Admin Programming Hunt Attributes (PGM 191) • FLEX 18: Circular/Terminal group • FLEX 15: Ring group • FLEX 23: UCD group Automatic Call Distribution Groups (ACD Groups) A separate supervisor or common supervisor can be assigned in an ACD group. The supervisor can monitor the status of the group.
Hunt Groups 96 Agents The following features are available to agents in an ACD group. Agent Login/Logout - It is assigned by the Admin Program. An ACD agent can be assigned to more than one ACD group. Agent On/Off Duty - Agent can be On/Off duty by dialing the ACD DND Code ([TRANS/PGM] + 87 + Hunt Group Number) on the dial pad or by pressing the pre-programmed flexible button.
Hunt Groups 97 Database Assignment - The supervisor can change the overflow destination, overflow time, and wrap-up time. DKT with flexible buttons must be programmed [Supervisor Status] button. [TRANS/PGM] + [FLEX] + [TRANS/PGM] + 8* + Group NO + [HOLD/SAVE] ACD Statistics Report 1. Press the [Supervisor Status] button. 2.
Hunt Groups 98 Agent Status and Control Dial "3" for Agent Status. To view Agent Status: Dial Agent Status Code "3 + 1 (duty status)" Press the '*' key or '#' key to select the next agent. Press [VOL UP] or [VOL DOWN] key to view: - Number of ACD calls served - Average ACD call service time after answer. - Average ring time before answer - Number of unanswered ACD Calls To control Agent duty status: Dial ACD Agent Duty feature Code "3 + 2(duty on/off)". Press the '*' key for agent selection.
Hunt Groups 99 Below information is an example of Each Agent Statistics ====================================================================== ACD GROUP INFORMATION (*620) Date: 07/15/08 Time: 05:42:24 AGENT_NO | TOTAL_CALL | UNANSWERED_CALL | AVE_RING_TIME | AVE_SVC_TIME ====================================================================== 1001 | 0| 0| 00Min 00Sec | 00Min 00Sec ====================================================================== If PGM 161 - F9 ACD PRINT ENABLE is ON, ON Demand
Hunt Groups 100 Below is an example of Group Statistics. ====== ACD GROUP INFORMATION (*620 GRP) ====== Date: 07/15/08 Time: 05:40:07 - Total Calls: 2 - Unanswered Calls: 2 - All STA Busy Count: 2 - Average Ringing Time: 00Min 00Sec - Average Service Time: 00Min 00Sec - All STA Busy Time: 01Min 17Sec - Calls in Queue, Now: 0 Periodic Print ACD Statistics This ACD Statistics format is used when PGM 161 - FLEX 9 ACD PRINT ENABLE is ON. If this option is ON, ON Demand print format is not used.
Hunt Groups ~ 1 = 101 2 = 3 = 4 = 5 = 6 Fields ~ (tilde) = (equal) = 7 = 8 = 9 = Meanings Means start of ACD statistics and is always located at first column Delimiter between each meaningful data 1 ACD Group number 2 Total call counter 3 Unanswered call counter 4 All busy counter 5 Average ringing time (in sec) 6 Average call service time (in sec) 7 Total busy time (in sec) 8 Number of current queued calls 9 Longest queued time 0 Average queued time cr Line Feed
Hunt Groups 102 The following operation follows the normal operation for the DSS button feature assigned to "station group". To re-route queued calls without answer by the supervisor: 1. Assign a flexible button as an {ACD Group} button. The DSS LED of the {ACD Group} button flashes when there are queued calls. 2. A supervisor presses "No answer reroute code" 564 and destination station number or {DSS} to reroute the first queued call.
Hunt Groups 103 • To print ACD statistics periodically, set the ACD PRINT ENABLE(PGM 161-F9) and the ACD Print Timer (PGM 161-FLEX 10: 10sec base). • The agents can also print and view the same ACD statistics as the supervisor. • The agent can login and logout using Hot Desk feature. • If "ACD PRINT ENABLE (PGM 161 - FLEX 9)" is set to ON, only periodic statistic is printed. • A guaranteed announcement is obtained by assigning 0 seconds to the first announcement.
Hunt Groups 104 Terminal Group Calls to a station in the group or a pilot number will go to the first station in the group. If unanswered or unavailable, the call proceeds to the next listed station in the group. The call will continue to be rerouted until reaching the last station in the group where the call will remain or can be sent to an overflow station/group. A terminal Hunt group can be assigned with a pilot number (Hunt group number) and only calls to the pilot number will hunt.
Incoming Call Pickup 105 Voice Mail Group This group is assigned for voice mail and only SLTs can be assigned as members of this Hunt group. When the VM group is called, the system will search for an idle member in the calling VM group with Terminal type or Circular type hunting. Incoming Call Pickup CO Line Name This feature allows the capability to name each CO Line.
Incoming Call Pickup 106 Customer Call Routing (CCR) with VMIB Customer Call Routing (CCR) is the incoming CO Call type of DISA/DID where the user can route the destination by pressing only one digit. If a user presses a certain digit, the corresponding VMIB announcement is played. When the user presses the desired digit again, call routing is established. A user also may access the desired destination directly by dialing the Station or Hunt Group number, or VMIB announcement.
Incoming Call Pickup 107 To use DISA CCR: 1. Verify the CO Service Type is set to Normal at PGM 140. 2. Press [FLEX 1]. 3. Verify the DISA Service is set to ON at PGM 140. 4. Press [FLEX 2]. 5. Set VMIB Message Number to 01 PGM 140 and press [FLEX 2]. To use DID CCR: 1. Verify the CO Service Type is set to DID/MSN at PGM 140. 2. Press [FLEX 1] 3. Verify the DID Digit Receive Number is set to 3 at PGM 146. 4. Set DID Conversion Type as 2 (using Flexible DID Table) at PGM 143 5.
Incoming Call Pickup 108 • The external user can dial alternate digits while the VMIB announcement is being played or the digits should be entered within the Inter-digit Time (5 sec) after the announcement is ended. • If a user presses the # button while CCR is in operation, CCR will return to the first step of Operation. • If a user presses the * button while CCR is in operation, CCR will return to the previous step.
Incoming Call Pickup 109 Direct Inward Dialing (DID) This feature allows CO incoming calls to access a specific destination. This feature enables the caller direct access to a desired Station, Hunt group, VMIB announcement, Speed, or Page, bypassing the Attendant. There are 3 types of DID Conversions that can be set by Admin Programming (PGM 143 FLEX 4): Type 0 - In an incoming DID call, select some digits which are received digits by Admin Programming.
Incoming Call Pickup • 110 DID calls to a busy station can be placed on a waiting stage according to admin programming to KTU and SLT.
Incoming Call Pickup 4. 111 This call will be delivered to the specific destination designated by the ICLID Index Table. Conditions • This feature is supported only when the CO type is DID. • This feature is executed first, when system receives a DID call with CLI. • The ICLID Table is an auto-sorted table. So when the Administrator enters the CLI and Conv Table index number, this field is saved automatically in a sorted order.
Incoming Call Pickup 112 DID/DISA Call Routing of DND Station or Station with Pre-selected Message Active A DID/DISA call can be routed to a specific destination when a called station is in DND or in Pre-selected message modes. There are three destinations (Tone/Attendant/Hunt Group). The flow is the same for DID/DISA as the other Destinations in PGM 167. DND/P-MSG rerouted flow is the same as the busy reroute flow. Operation Rerouting destination is Tone (PGM 167 - FLEX 4, then FLEX 1) 1.
Incoming Call Pickup 113 Direct Inward System Access (DISA) The DISA feature allows incoming CO calls to access a specific destination, bypassing the attendant station. Unlike DID, there is no digit conversion in DISA. On accessing an incoming CO Line, the system will give the pre-recorded VMIB announcement or dial tone. The caller then is able to dial additional digits to access their desired destination on the system. Operation To program DISA Line Assignment, use the following procedure: 1.
Incoming Call Pickup 114 • Night mode DISA operates as a normal CO Line during Day mode. • If the VMIB announcement number is stored with #, the CO Line will be dropped after the VMIB announcement is played. • If the DISA Authorization Code is disabled, the permission is determined by CO to CO COS & CO COS. • If the DISA Authorization Code is enabled, the Authorization Code should be entered to access an outgoing CO Line.
Incoming Call Pickup 115 Preferred Line Answer (PLA) If Preferred Line Answer (PLA) service is enabled and there are several incoming CO Calls (Transferred, Recalled, Queued, or Normal Incoming Call) at the same time, the first answered call can be chosen by setting the PLA priority.
Incoming Call Pickup 116 Ring Assignment A pre-assigned destination receives incoming calls through the CO Line. The destination can be a Station, Hunt Group, or VMIB Announcement. If a destination station is busy, the incoming call returns a muted ring signal, so the station user can pickup the incoming CO Call as needed. Operation Ex. 1 When there's an incoming CO Call through CO Lines 1-8 during Day mode, the Stations 101-105 (as available) start to ring instantly.
Incoming Call Pickup 117 Ex. 3 When there's an incoming CO Call through CO Lines 1-8 during Weekend mode, the VMIB announcement played. If # is pressed, the line will be released. 1. Check if CO Service type is set to Normal at PGM 140. 2. Check if VMIB Announcement 01 is recorded properly at the System Attendant Station. 3. At PGM 144, select CO Line range 01-08 and press FLEX 3 for Weekend Mode. 4. Dial 3 for VMIB, and enter the VMIB Announcement Number 01. 5.
Incoming Call Pickup 118 Universal Night Answer (UNA) If the CO Line is programmed for Universal Night Answer (UNA), any user can pick up incoming CO Calls during Night Mode by dialing the Night Answer code 569, regardless of the pick-up group. If there's incoming CO Calls during Night Mode, Station B can pick up the call even though Station A and B do not belong to a pick up group. Operation To pick-up a call in Night Mode: 1. Lift the handset or press the [SPEAKER] button.
Internet Protocol (H.450) 119 Internet Protocol (H.450) The SBX IP 320 System supports H.450 over IP (Internet Protocol) networking. The Networking System can link telephone systems together so that they behave like a unified communication network, providing service transparency, cost-efficiency and adaptability to your organization's needs.
Internet Protocol (H.450) 120 Absent Text Message Absent Text Message is available within the networking connection environment. If a Station User leaves his desk with an Absent Text Message active at the Station, an incoming call to this Station from another Networking System will receive the absent text message (displayed on the calling Station LCD).
Internet Protocol (H.450) 121 Admin Programming • Networking CAS Enable (PGM 320) • Flex Button Assignment - Station Programming Button (PGM 115) • Attendant Assignment (PGM 164) • DID/DISA Destination (PGM 167) • CO Ring Assignment (PGM 144) Busy Lamp Field (BLF) A Station on a Networked System can program the appearance of a Busy Lamp Field (BLF) status on other Stations in the Networked System. The BLF button can also be used to make a Net Call to another Networked Station.
Internet Protocol (H.450) 122 Admin Programming • Networking Supplementary Attributes (PGM 321) • TCP Port Assign (PGM 321 - FLEX 2) • UDP Port Assign (PGM 321 - FLEX 3) • BLF Manager IP Address Assign (PGM 321 - FLEX 4) • Duration of BLF Status (PGM 321 - FLEX 5) Call Completion Call Completion is the same service as Call Back, except that it is conducted within a networking connection environment, and is used at H.450 protocol standard specification.
Internet Protocol (H.450) 123 • When the originator does not answer the call back ring within net timer, the call will be cleared. • There are two CCBS modes-Connection Mode and Disconnection Mode. This can be selected at (PGM 320). Admin Programming • Networking Basic Attribute (PGM 320) Call Offer Call Offer is the same service as Camp-On, except that the Camp-On is executed in a Networking connection environment at the H.450 protocol standard specification.
Internet Protocol (H.450) 124 Admin Programming • Networking Basic Attribute (PGM 320) Centralized SMDR for Transit Call The SMDR call records from the Master System will include the station number from the Networked Systems (NET-Number) on CO Transit-In and CO Transit-Out calls. Operation The NET-Number automatically will be included in the Centralized SMDR output for CO Transit-In and CO Transit-Out calls. Conditions • Up to 4 digits can be displayed in the Station column.
Internet Protocol (H.450) 125 Centralized VMS All voice mail within Networked Systems can be recorded in an external VMS. Conditions • The centralized VMS should be assigned in Networked Systems, and the number of the centralized VMS should use the representative number of mail accesses created in the Master System. • The Numbering Plan including the representative of mail access assigned in Master System should be included in the Numbering Plan of QSIG group in Networked System.
Internet Protocol (H.450) 126 CO Ring Assignment A user can assign a CO ring to one of the networked stations. Only one Net-Station can be assigned by Net-Destination. If all network CO lines are busy, an incoming call will be routed to an error destination (PGM167 - FLEX 2). Operation To set Incoming CO Ring Assign to a Net-Station: 1. Dial PGM 144 and choose the desired CO line (01-12). 2. Select Net-Station type (4) and assign to a Net-Station number.
Internet Protocol (H.450) 127 CO Transit - In The CO Transit-In automatically re-routes incoming DID/MSN calls from another networked System. 1. An outside caller makes a DID call to station 202 and the DID call request arrives at the master system. The networking system of station 202 is not connected to the PSTN directly, but it can be connected to the PSTN through another networking system (master system). 2. The master system checks the received DID call destination.
Internet Protocol (H.450) 128 CO Transit - Out The CO Transit-Out increases efficiency of CO lines and reduces call costs by routing outgoing CO calls to the nearest appropriate point on the networked System. The System should be provided sufficient digit translation and string analysis options to enable the switch to route the call correctly. 1. Station 202 of the slave system dials the CO TRANSIT-OUT code, that is registered in the network numbering plan table (PGM 324).
Internet Protocol (H.450) 129 • For CO Transit-Out, any code will be available using NET Routing Table (PGM 324). If there is a conflict between NET Routing Table and System Numbering Plan, the System Numbering Plan will have the highest priority. • If the CO Transit-Out code is programmed in the Network Numbering Plan Table, then the type value of this entry must be set to PSTN (PGM 324).
Internet Protocol (H.450) 130 Identification Service Between Networking Systems, a Station Name can be transmitted via the networking signaling messages. Calling Name Identification Presentation (CNIP) - the name of a Station is transmitted when an outgoing call is made. Connected Name Identification Presentation (CONP) - the name of a station is transmitted when an incoming call is answered. If the opposite side Networking System receives the name of the station, then it is displayed on LCD.
Internet Protocol (H.450) 131 To delete the current CLI Message and see the next one: 1. Press the [CONF] button. 2. The current MWI message will be deleted; a confirmation tone sounds, and the next MWI message will be displayed. To place a Call Back from a MWI: 1. Retrieve the MWI by pressing the flashing [CALLBK] button, and using the volume up/down buttons. 2. Press [HOLD/SAVE] button. The System will attempt to connect a net call according to MWI data.
Internet Protocol (H.450) 132 Net Call Net Call allows a Station User to make a call to a Station in another Networking System by dialing a Station number just as an intercom call would be dialed within the same System. Note: During a conversation, all telephony features are available (e.g., call transfer, hold, conference). Operation To make a Net Call: 1. Lift the handset or press the [SPEAKER] button; the dial tone sounds. 2. Dial a Station number on another Networking System.
Internet Protocol (H.450) 133 Admin Programming • Networking Basic Attributes (PGM 320) • Networking CO Line Attributes (PGM 322) • Network Routing Table - Numbering Plan (PGM 324) Net Call Forward A Station User can forward Net Calls over the network to any networked Station, Station Group, or VMIB in the System, by activating feature codes. There are two kinds of standard net call forward signaling methods in the H.450 protocol specification: Join and Rerouting.
Internet Protocol (H.450) 134 Admin Programming • Call Forward Attribute (PGM 111) • Networking Basic Attributes (PGM 320) • Networking Supplementary Attributes - Transfer Mode (PGM 321) • Networking CO Line Attribute (PGM 322) • Networking Routing Table - Numbering Plan (PGM 324) Net Call Forward - Unconditional The Forwarded Station refers to the call originator. The Forwarded Station is rerouted to the Forwarded-to Station by a Forwarding Station (the Station forwarding the call).
Internet Protocol (H.450) 135 Net Call Forward - Busy / No Answer It is possible for a User to forward their Station remotely over the Network when it is busy or there is No Answer within the appropriate timer. Operation To activate Net Call Forward, busy/no answer: 1. Press the [SPEAKER] button and the [DND/FWD] button. 2. Dial Net Call Forward code (4), and dial the Station number of another networking system. 3. The [DND/FWD] button will flash and a confirmation tone should be provided. 4.
Internet Protocol (H.450) 136 Net Conference Net Conference is generally the same as the Conference feature, with the additional specification that a Networked Station can be assigned as a conference member. A call to a Station on one node is able to conference in a party on any other networked node. Up to 3 Stations of the network can be members of a conference. Operation To conduct a conference from a Station: 1. Press the [CONF] button, during a network conversation.
Internet Protocol (H.450) 137 Net Firewall Routing SBX IP 320 supports the networking feature regardless of a local network or a different network. Operation In the same network configuration: If the networking system use the same network, then Firewall Routing should be set to OFF. • The Local IP address will be used for networking feature. In the different network configuration: If the networking system use the different network, then Firewall Routing should be set to ON.
Internet Protocol (H.450) 138 Net Follow-Me Forward A User from one System can activate a Follow-Me-Forward from a Station on another System within the Network. Once activated, all calls to the Forwarded Station will be forwarded to the designated Station over the Network. The forward can only be cancelled from the Forwarded Station. Operation To activate Net Call Forward- Follow-Me: 1. From the Station that the calls will be forwarded to, press the [SPEAKER] + [DND/FWD] button. 2.
Internet Protocol (H.450) 139 Net Transfer Net Transfer is used to transfer net calls. It can transfer any kind of call to a Station in another System by pressing the [TRANS/PGM] button and dialing the Station number. The operation of net transfer is the same as transferring a call (screened or unscreened) within the same System. Note: There are two different kinds of standard net transfer signaling method: transfer by join and transfer by rerouting.
Internet Protocol (H.450) 140 Conditions • If both transferred Stations and transferred-to Stations are located in the same system, the Networking CO line that is used for the transferring voice path is not needed. That is, the transfer call will be setup as an intercom call. • The net transfer will be canceled when the transferring Station User presses the flashing [TRANS/PGM] button.
Internet Protocol (H.450) 141 Operation To set the [Transit-Out Security] Option: 1. Press PGM 161 - FLEX 23. 2. Set ON or OFF. Operation Step: 1. Setup packet for transit-out arrives from VOI line. 2. If the transit-out security option is set, the system searches for a registered IP in Net Number tables. 3. If received IP does not match with any registered IP in the Net Number Table, the call will be disconnected. 4. When a matched IP is found, the transit-out feature will be invoked.
Internet Protocol (H.450) 142 AT BOTH SYSTEMS A & B PGM RANGE FLEX ITEM VALUE 140 VOIB CO range -- CO service type DID/MSN (3) 143 VOIB CO range 4 DID Conversion Type 1 322 VOIB CO range 1 Net CO Group 01 4 Net CO type NET (1) AT SYSTEM A PGM BIN 00 324 01 FLEX ITEM VALUE 1 System usage NET (0) 2 Numbering plan code 1#** 3 Numbering plan CO group 00 4 VOIP Called Party Information 1/2/3/4 0.0.0.
Internet Protocol (H.450) 143 AT SYSTEM B PGM BIN 00 324 01 FLEX ITEM VALUE 1 System usage NET (0) 2 Numbering plan code 2#** 3 Numbering plan CO group 00 4 VOIP Called Party Information 1/2/3/4 0.0.0.
IP Phone Reroute Service 144 Admin Programming • CO Service Type (PGM 140) • ISDN CO Line Attributes - DID Conversion Type (PGM 143) • DID Receive Digit and DID Digit Mask (PGM 146) • Flexible DID Table (PGM 231) • Networking CO Line Attributes - Group and CO Type (PGM 322) IP Phone Reroute Service SBX IP 320 provides a rerouting service when IP phones (IP hard-phone and Nomad SP) are not available (line disconnected) for any reason, the call can be routed to his voice mailbox or mobile extensio
ISDN Service 145 ISDN Service The SBX IP 320 system does not support Basic Rate Interface (BRI) Integrated Services Digital Network (ISDN) circuits. The BRI provides two bearer channels and one data channel (2B+D), but for the Calling Line ID function, the same admin fields are used as ISDN. Calling Number and Called Number services are supported. Calling Number services will be routed in the same way as ANI (automatic number identification) calls using the DID route table.
ISDN Service 146 Operation In the SBX IP 320 system, the various operations about the incoming CLI are provided according to the ADMIN program setting. • If the CLIP DISPLAY (PGM 114 - FLEX 1) is set to ON, the incoming CLI is displayed on the station LCD. • If the CLI NAME DISPLAY (PGM 114 - FLEX 11) is set to ON, the incoming CLI digit display can be replaced with the matched station speed dial data name.
ISDN Service 147 Outgoing CLI Service When a station of the SBX IP 320 system makes an outgoing CO call, it can send the telephone number. Operation • In the SBX IP 320 system, if the Call Type setting (PGM 143 - FLEX 3) is set to NATIONAL, the outgoing CLI is generated as a National Number, according to the ADMIN program setting. • If the ISDN CLI of STATION (PGM 114 - FLEX 12) is set, this value is used as the end part of CLI when the outgoing CLI is generated.
ISDN Service 148 CLI Message Wait When a call exists through an ISDN DID line, calling line identification (CLI) of the incoming call will be displayed on the LCD of the station. If the DID external party hangs up before an Attendant or called station answers, the CLI provided by digital network will be stored in the CO message wait queue of the original called station.
ISDN Service 149 To delete the current CLI Message and see the next one: 1. Press the [CONF] button. 2. The Station User can see the next CLI message and the current CLI message will be deleted. To delete all CLI messages: 1. Press the [CALLBK] button. 2. Press the [DND] button and [HOLD] button. To initiate a call back: 1. Press the [HOLD] button. 2. The System will secure an available CO line in the first accessible CO group and dial it similar to speed dialing.
ISDN Service 150 3. After entering the speed bin number, a CLI message using indication is displayed onto speed dial digit position. It means that CLI can be entered pressing [CONF] button. If you want to assign the CO for speed, it must be prior to pressing the [CONF] button. CLI MSG USED E N T E R CO - BT N/ DI G I T ( 0 01 ) 4. Press the [HOLD/SAVE] button to store the speed dial number. Conditions • The CLI display works with about any type of CO service, if CO line is ISDN.
ISDN Service 151 • If the duplicated CLI messages are left at a station, the LCD of the station will display the CLI message with the CLI duplicated counter (max 15) and the latest message left time. • If CLI print admin program is set, CLI and Station Number are printed through the RS-232C port. CLI Transit When a user tries to make an outgoing call, outgoing CLI can be different in certain situations.
ISDN Service 152 Walking COS • CO Account feature (PGM 141 Btn 9) • Forced Station Account feature (PGM 112 Btn 20) • LCR Password feature (PGM 221 Btn 6) Dialed Password CLI provided to PSTN System password CLI of Attendant Personal password CLI of Station which password is attached to DID Destination is assigned to SPEED Bin Incoming CO Off-Net CFWD.
Linked Stations 153 Linked Stations Executive/Secretary Pairs Stations in the system can be assigned as Executive and Secretary pairs. When an Executive station is busy or in DND, intercom calls and transfer calls are automatically routed to the designated secretary. The maximum number of Executive/Secretary pairs is 6. • If the executive station is idle, the executive station will receive the ring of the CO call.
Linked Stations 154 • When both Executive and Secretary are busy, camp-on / transferred calls / messages remain at the last Secretary station in the chain. Admin Programming • Do Not Disturb (PGM 111 - FLEX 3) • Executive/Secretary Table (PGM 229) • CO Call To SEC (PGM 229 - FLEX 2) • Call EXEC If SEC DND (PGM 229 - FLEX 3) • EXEC grade (PGM 229 - FLEX 4) Linked-Pair Station Two stations can be linked with each other by programming.
Outgoing Call Access 155 • The station attributes of the second station (Slave) will follow the attributes of the Master's. (Ex. Day/Night COS, CO Warning Tone, CO Auto Hold, CO Call Drop, Alarm) • The Doorbox, DSS/BLF, or ISDN phone cannot be linked with a station. • Linked station pairs are operated in Tone mode regardless of intercom Answer mode (STA program 12). • The Attendant station cannot be linked with another station.
Outgoing Call Access 156 Operation To access a CO Line from a DKTU: 1. Lift the handset or press the [SPEAKER] button. 2. Press the desired CO Line, {POOL} button, or {LOOP} button. -orDial the individual CO Line Access Code, CO Group Access Code, or the first CO Line Access Code from the accessible group. To access a CO Line from an SLT: 1. Lift the handset. 2. Dial the individual CO Line, CO Group Access Code, or the first CO Line Access Code from the accessible group.
Outgoing Call Access 157 Conditions • A DKTU should have an idle appearance (CO Line/Pool button/Loop button) to access an incoming/outgoing CO Line. • When the Override 1st CO Line Group is enabled, the System will search for the next accessible CO group until a CO Line is available, if there is no available CO Line by dialing the CO Line group access code (9 or 0).
Outgoing Call Access 158 Call Time Restriction The Call Time Restriction feature is used to restrict outgoing CO call time. In Station programming, the User can set the Call Cut Off timer, whereas the call will be disconnected automatically when the timer expires. The called and called parties will hear a warning tone 15 seconds before the call is disconnected. Conditions • This feature can be assigned on a station-by-station basis, and is applied to just outgoing CO calls.
Outgoing Call Access 159 CO Line Queuing When a Station user receives a busy tone during an attempt to access a CO Line, the user may request a call back (queue call). The station will receive a call back when the busy CO Line becomes available. Operation To activate CO Line Queuing while receiving a busy tone: 1. Press and release the hook-switch if the station is an SLT. 2. Dial 556 or press the [CALL BK] button. 3. When the confirmation tone sounds, replace the handset. 4.
Outgoing Call Access 160 CO Step Call - Analog Only When an analog Station receives a busy tone after accessing a CO Line, you can dial a CO Line number which has the same first digits as the called busy CO Line without dialing the full number. Operation To use CO Step Call when receiving a busy tone, use the following procedure: 1. Press the [SPEED] button and dial the last digit of the previously called number. 2. The previous call is terminated and a new call is established.
Outgoing Call Access 161 Hot Line & Warm Line A station user can instantly make an outgoing call by lifting the handset or pressing the [ICM], if the user has previously stored the destination. The destination can be a CO Line or CO Line Group; the function can be setup on a Flexible Button, or at another Station. Hot Line can be activated immediately when the Station is in the off-hook state; Warm Line can be activated after the Warm Line Timer has expired.
Outgoing Call Access 162 Least Cost Routing (LCR) LCR is a system programmable feature that automatically selects the least expensive available route when an outgoing CO call is made. This programming eliminates the necessity for the user to dial the access code of the least expensive carrier. There are three ways to activate LCR: Internal LCR - If dialed digits match an internal LCR code, the system secures a CO Line from the programmed CO Group and sends the modified digits according to LCR programming.
Outgoing Call Access 163 The SBX IP 320 system administrator wants to use this cheaper carrier for all long distance calls (e.g., dial 0314502628, 082314504628). PGM 220 PGM 221 (LDT) Bin 000 LCR TYPE: COL LCR CODE: 0 DMT: 00 00 00 LCR MODE MO1, M02, M11, M12 (Loop LCR enabled) PGM 222 (DMT) Bin 00 Remove Position: 01 Remove Number: 01 Add Position: 01 Add Digit: 082 Ex. 2 Select CO group - The SBX IP 320 system is connected with two carriers (one carrier is carrier A, the other carrier is carrier B).
Outgoing Call Access 164 Ex. 3 Make another CO Access Code - The SBX IP 320 system has VOIP CO Lines and normal CO Lines; system administrator wants to access VOIP CO using code 7, and access normal CO Lines using code 9 (as the default CO Access Code). PGM 106 Remove/change numbering plan which starts with "7".
Outgoing Call Access 165 • The Leading Digit table is sorted by leading digits, FLEX 2 in LDT (INT, COL, BOTH) and DMT index. • Internal LCR is applied if the dialed digits are matched with one of leading digits and FLEX 2 is INT or BOTH. • Loop LCR is applied if the dialed digits are matched with one of leading digits and FLEX 2 is COL or BOTH.
Outgoing Call Access 166 • Number of 'Dialed Code Bins': 250 bins • Number of 'Modification Code Bins': 100 bins • Maximum number of 'Dialed digits': 12 digits • Maximum number of 'Added digits': 25 digits • Alternative DMT index: 1 ea Admin Programming • LCR Attributes (PGM 220) • Leading Digit Table (PGM 221) • Digit Modification Table (PGM 222) • LCR Table Initialization (PGM 223) Memory Dialing Auto Call Number Redial (ANCR) If Call destination is busy or no answer, redialing is oper
Outgoing Call Access 167 To cancel ACNR: Press the flashing [REDIAL] button. -or Lift the handset or Press the [MUTE] button while a CO Line is accessed to cancel ACNR. Conditions • A DKTU that doesn't have a [REDIAL] button, should be programmed with a [REDIAL] Flexible Button to use ACNR: • [TRANS/PGM] + FLEX + [TRANS/PGM] + 97 + [HOLD/SAVE] (2 or 8 Button only) • The analog CO Lines in the system should be equipped with Call Progress Tone detection Units (CPTU).
Outgoing Call Access 168 Operation To use Last Number Redial at a DKTU: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [REDIAL] button. -or 1. Press the [SPEED] button and dial *. 2. Press the [HOLD/SAVE] button to accept. To use one of the recently dialed numbers in the Last Number Directory by scrolling at a DKTU with an LCD panel: 1.
Outgoing Call Access 169 Save Number Redialing Any dialed number can be saved temporarily and used at any time. This number is saved until a new number is stored. Operation To save a number in the Save Number Redial buffer from a DKTU: 1. Press the [SPEED] button twice, while on a conversation with an external party. 2. Replace the handset or go on-hook. To dial a number from the Save Number Redial buffer from a DKTU: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [SPEED] button.
Outgoing Call Access 170 To store Station Speed Dial numbers from a DKTU: 1. Press the [TRANS/PGM] button. 2. Press the [SPEED] button. 3. Dial the Station Speed Dial bin (000-099). 4. If desired, press the CO Line or Group button. 5. Dial the desired telephone number, including these special codes: • [CALLBK] - Insert Pause • key - If stored as the first digit, its function is Display Security. Otherwise, its function is Pulse to DTMF Switchover.
Outgoing Call Access 171 To display and enter a Speed Dial bin by scrolling: 1. Press the [TRANS/PGM] button. 2. Press the [SPEED] button. 3. Dial the Speed Dial bin number. 4. Press the [UP] or [DOWN] key to display the next/previous Speed Dial number. To store Station Speed Dial numbers from an SLT: 1. Lift the handset. 2. Dial the Speed Dial program code 555. 3. Dial the Speed Dial bin number (000-099). 4. Dial the desired phone number (up to 24 digits). 5.
Outgoing Call Access • 172 You can program a station name (max. 12 characters) in the DKTU to be presented instead of a station number. The name is programmed in the Speed Dial bin 000. When the station name is programmed, the speed bin is not used as a Station Speed Dial bin. Admin Programming • Speed Dial Access (PGM 112 - FLEX 9) • CO Dial Tone Detect (PGM 160 - FLEX 6) System Speed Dialing The System Speed Dial bins are programmed by the System Attendant.
Outgoing Call Access 173 Operation To store a number in a System Speed Dial from the System Attendant: 1. Press the [TRANS/PGM] button. 2. Press the [SPEED] button. 3. Dial the System Speed Dial bin. 4. If desired, press the CO Line or Group button. 5. Dial the desired phone number and include these special codes (up to 24 digits). • [CALLBK] - Insert Pause • key - If stored as the first digit, its function is Display Security. Otherwise, its function is Pulse to DTMF Switchover.
Outgoing Call Access 174 To make a call using System Speed Dial from an SLT: 1. Lift the handset. 2. Dial the Speed Dial access code 558. 3. Dial the System Speed Dial bin. Conditions • The CPTU should be installed for dial tone detect. • System Speed Dial is restricted by Station COS. • There can be a maximum of 24 digits in a System Speed Dial number including other applicable digits and special function codes. • If you dial an empty system speed bin, an error tone will sound.
Paging 175 Private Line CO Lines in the system can be assigned for exclusive use by one or more DKTU users. Private lines are assigned to CO Line Group 00 and an appearance (Flexible CO button) is required at the DKTU (Loop or Pool keys cannot be used). Operation A private line will operate as a normal CO Line, except access is limited to assigned stations. Condition • A Private line cannot be picked up.
Paging 176 A user can respond to a page from any station and connect to the paging party for a private conversation. The user should respond to the page in the Page Time-out duration to connect the paging party. ACCESS CODE ITEM 501-510 Internal Page Zones 506-510 = Conference page zones 543 Internal All Call Page 544 Meet Me Page 545 External Page Zone 549 All Call Page (Internal & External) Operation To initialize a page: 1. Lift the handset or press the [SPEAKER] button. 2.
Paging 177 Conditions • When external paging is required, appropriate external equipment should be attached to the proper external page connections on the MBU. • A station which is in DND or busy cannot receive a page. • A station which is not allowed to page cannot make a page. • When paging is used in the system, another page is not allowed at the same time. • A Page warning tone may be controlled by Admin. Programming.
Paging 178 Pre-recorded Message You can record a VMIB message for paging. Operation To record a VMIB paging message: 1. Press the [TRANS/PGM] button. 2. Dial 65. 3. The announcement "Press # button to record" should be heard. If there is already a recorded message in the number dialed, the recorded message will be played. 4. Press the # key to start recording. 5. After hearing the announcement "Record your message" and the confirmation tone, record the desired message. 6.
Paging 179 Conditions • Lift handset to make a page. • If there is any recorded message, it is paged and if there is no recorded message, user's voice is paged. Admin Programming • Paging Timeout Timer (PGM 181 - FLEX 10) SOS Paging The system allows the recording of multiple VMIB messages for pre-recorded paging. A recorded VMIB message can be paged to a page zone in an emergency. Operation To assign {VMIB SOS Paging} at a flexible button: 1. Press the [TRANS/PGM] button. 2.
Paging 180 Push-to-Talk (PTT) Using the PTT button of the Nomad IP, the user can talk to members of an internal page zone. Operation To register internal page zone for PTT: 1. Press the [TRANS/PGM]. 2. Press "1#". 3. Input the internal page zone for PTT. If want to remove the assigned page zone, input "0". 4. Press the [HOLD/SAVE] button. To use PTT: 1. Press the PTT button of the Nomad IP. 2. The user can talk to members of the internal page zone assigned. 3.
Rerouting 181 Rerouting Call Forward A Station User can forward calls to any Station, Station Group, or VMIB in the system by activating feature codes. There are several types of Call Forwarding: Unconditional, Busy, No answer, Busy/No Answer, Unconditional Station Off-Net Call Forward, No Answer Station Off-Net Call Forward, Unconditional Station Off-Net Call Forward with Tel Number, No Answer Station Off-Net Call Forward with Tel Number, Incoming CO Off-Net Call Forward, and Follow Me Call Forward.
Rerouting 182 To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Press the # key (Call Forward cancel code). Condition • To use Call Forward, a Station should be activated in Admin Programming. Admin Programming • Allow Off-Net Call Forward (PGM 111 - FLEX 18) • Authorization Code Table (PGM 227) Call Forward, Unconditional A user forwards all calls immediately to another station, Hunt Group, or VMIB.
Rerouting 183 To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward cancel code #. Call Forward, Busy When the User Station line is busy, incoming calls are forwarded. Operation To activate call forward for when the line is busy: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial the Call Forward type code 2. 4. Dial Station, Group, or VMIB number that will receive the call.
Rerouting 184 To activate Call Forward to VMIB: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial the Call Forward code (1-4). 4. Dial VMIB selection code number that will receive the call. 5. Replace the handset and go on-hook. To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward cancel code #.
Rerouting 185 To activate Call Forward: 1. Press the assigned flexible button. 2. The LED of [DND/FWD] button is flashing and the function assigned to the flexible button is activated. To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward cancel code #.
Rerouting 186 To activate Call Forward, 1. Press the assigned flexible button. 2. The LED of the [DND/FWD] button should be flashing and the function assigned to the flexible button will be activated. To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward Cancel Code #.
Rerouting 187 To activate no answer off-net call forward: 1. Lift handset or press [SPEAKER] button. 2. Press [DND/FWD] button. 3. Dial Call Forward Code 6. 4. Seize a CO Line, if required. 5. Dial a speed bin number with the desired phone number. 6. Replace the handset and go on-hook. To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward cancel code #.
Rerouting 188 To activate no answer off-net call forward: 1. Lift handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward Code 9. 4. Seize a CO Line, if required. 5. Dial the desired phone number instead of speed bin. 6. Replace the handset and go on-hook. To deactivate Call Forward: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward Cancel Code #.
Rerouting 189 Operation To activate incoming CO Line off-Net at the Attendant: 1. Lift the handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward code 7. 4. Dial CO Line/group access code (9, 801-8xx, 8801-88xx, or 8* for all CO Lines) or press {CO Line} button. 5. Dial the Speed Dial bin number with the desired telephone number. 6. Replace the Handset and go on-hook. To deactivate CO Line Off-Net Call Forward (from the attendant station): 1.
Rerouting 190 Call Forward, Follow Me Follow-Me Call Forward can be activated at the Station or from any Station in the system with Call Forward access. It must be programmed from the Station that you will be forwarded to and a user password must be entered at the User Station first. Operation To activate Follow-me Call Forward from any Station: 1. Lift the Handset or press the [SPEAKER] button. 2. Press the [DND/FWD] button. 3. Dial Call Forward Code 0. 4. Dial forwarding Station number. 5.
Rerouting 191 Admin Programming • Allow Off-net FWD (PGM 111 - FLEX 18) • Authorization Code Table (PGM 227) • Call Forward (PGM 111 - FLEX 2) • Call Forward No Answer Timer (PGM 181 - FLEX 1) • Off-net Call Mode (PGM 112 - FLEX 12) • Unsupervised Conference Timer (PGM 182 - FLEX 6) SLT Call Forward An SLT User can forward calls to other stations, CO Lines, or to the System VMIB. Operation To activate call forward from an SLT: 1. Lift the handset. 2. Dial call forward code 554. 3.
Rerouting 192 • A call forwarding station cannot leave a VMIB message. • The call forward feature may be canceled by code 559; the unified cancel code for DND/Call Forward/Message for SLT. • Dial pulse SLT cannot be forwarded to VMIB.
Rerouting 193 Call Transfer An Intercom Call or CO Call can be transferred to another station or CO Line during a conversation. There are 2 kinds of call transfer: Screened and Unscreened Transfer, as described in the following table. FEATURE TRANSFERRING METHOD Screened Transfer (With Announcement) Transfer is completed after announcing the destination party. Uncreened Transfer (Without Announcement Transfer is completed without an announcement.
Rerouting 194 Conditions • For this feature, CO Lines (transferred CO Line and transferring CO Line) must be able to detect loop lost or disconnection condition. • If the transferred CO Line does not have answer information (analog CO), recalling will not be presented when it is not answered. Also, the call will be disconnected after the Unsupervised Conference timer expires.
Rerouting 195 Operation To transfer to an idle station (unscreened): 1. Press the [TRANS/PGM] button. 2. Intercom dial tone sounds and the previous call is placed on exclusive hold. 3. Dial the station number that will receive the transfer. 4. Replace the handset or go on-hook. To transfer to an idle station (screened): 1. Press the [TRANS/PGM] button. 2. Intercom dial tone sounds and the previous call is placed on exclusive hold. 3. Dial the station number that will receive the transfer. 4.
Rerouting 196 To make a screened transfer by SLT: 1. Press and release the hook-switch, the intercom dial tone sounds. The CO Line is placed on exclusive hold, and the Recall timer is activated. 2. Dial the station number that the call will be transferred to. 3. When the station answers, announce the call being transferred. 4. Replace the handset and go on-hook.
Rerouting 197 Holding and Parking Hold A Station User can place a call on hold. The following features are available depending on the desired result. The result of the holding operation can be determined by ADMIN programming. FEATURE DESCRIPTION System Hold Any Station can retrieve a held call. Another station in the group can seize the CO Line to answer. Exclusive Hold Only the station user who held the call can retrieve it. Another station in the group cannot seize the CO Line.
Rerouting 198 Conditions • The CO Line placed on Exclusive Hold will flash at the Station and the LED of CO Line will light at other stations. • The CO Line placed on System Hold will flash at all Stations. • When Exclusive Hold is set in a Station, the Exclusive Hold Recall Timer will be initiated. After the Exclusive Hold Recall Timer is expired, the original Station will receive a recall for the duration of the I-Hold Recall Timer.
Rerouting 199 Admin Programming • Hold Preference (PGM 160 - FLEX 8) Automatic Hold When a station is connected to a CO Call, the Station User can make another intercom call just by pressing the DSS button. In this case, the previous CO Call is automatically held. Operation To use Automatic Hold while on a CO Line call: 1. Press a {CO} button. 2. When the new CO Line is connected, the previous CO Call is placed the Admin Programmed preferred Hold state.
Rerouting 200 To retrieve the parked call from a DKTU: 1. Lift the Handset or press the [SPEAKER] button. 2. Dial the parking location to retrieve the parked call. Conditions • To receive the parked call, the Station should have a {CO} or {LOOP} button. • If the call remains unanswered for the duration of the Call Park Recall time, the original Station that parked the call will receive a recall. If the call is still unanswered, then the attendant will receive the recall.
Rerouting 201 Park and Page This feature allows a caller reaching a mailbox to select an option to be placed into a system park zone and have the mailbox user paged. The mailbox must have a COS with this feature enabled. Setup 1. Enable the feature in Admin programming. 2. At each station use station programming PGM 6* and record User Name. 3. At each station use station programming PGM 6+1 and record User Greeting (page instrctions). Operation 1.
Rerouting 202 Pick-up A station user can pick up a call received at another Station. The following pick-up types are available: FEATURE DESCRIPTION Directed Call Pick-up To pick up a call ringing at another station within the accessible Intercom Tenancy Group Group Call Pick-up To pick up a call ringing at another station in the same pick-up Group. Directed Call Pick Up A station can pick up a call ringing other station by dialing the direct call pick up code, and the ringing station number.
Rerouting 203 • An intercom call cannot be picked up at a Station in Hold or Park mode. • When the same types of CO Lines are queued, the first queued CO Line is picked up. • Direct call pick-up is allowed within the intercom tenancy group. A Station cannot pick up any call to the Station which belongs to denied Intercom Tenancy Group (PGM 120). • A Station can answer an intercom call placed to a Doorbox using directed call pick-up.
Software Upgrade 204 Conditions • An intercom call cannot be picked up at a Station in Hold or Park mode. • A {CO Line}, {LOOP} or {POOL} button is required to pick-up a CO Line call. • Queued callback and private line calls cannot be picked up. • A station can answer an intercom call placed to a Doorbox using group call pick-up. • When several calls are queued at a Station or Hunt Group, the pick-up order depends on Pick-up Priority (PGM 173).
Software Upgrade 205 LAN The MBU software can be upgraded through LAN interface by ipLDK upgrade program in a remote PC. Operation To upgrade the software via LAN, use the following procedure: 1. Connect the LAN cable to the PC LAN-card. 2. Run the ipLDK PC Upgrade program. 3. Select the ipLDK system to be upgraded. 4. Click on the OK button. 5. Select the port type TCP Connection. 6. Click on the Select button.
Software Upgrade 206 7. Enter the SBX IP 320 IP Address, Admin Password, and path of the Binary File. 8. Click the Next button. 9. Click on the Start button; the MBU software upgrade will begin. 10. When the ROM file is finished downloading, the SBX IP 320 System will erase the previous ROM data and fill the SBX IP 320 ROM area with the new ROM file. Conditions • When the line is released while upgrading process, just dial the phone number again.
Software Upgrade 207 Admin Programming • Refer to the SBX IP 320 Installation Guide, IP Setting for MBU (PGM 108) MODEM The SBX IP 320 MBU software can be upgraded through Modem interface by using the ipLDK upgrade program in a remote PC. Operation To upgrade the Modem software 1. Run the ipLDK PC Upgrade program. 2. Select the ipLDK System to be upgraded 3. Click on the OK button.
Software Upgrade 208 4. Select the port type Modem Connection. 5. Click on the Select button. 6. Enter the SBX IP 320 Dial No., the Admin Password, and the path of the Binary File. 7. Click on the Next button. 8. Select your Modem Type in the Modem Configuration dialog box. 9. Click on the Start button; the SBX IP 320 MBU software upgrade will begin. 10.
Software Upgrade • 209 If the ROM files you want to send are invalid, the SBX IP 320 MBU software upgrade will not be started. Admin Programming • Modem Assignment - ASC Device (PGM 170) Serial (COM port) The MBU software can be upgraded through RS-232C interface by using the ipLDK upgrade program in the PC. Operation To upgrade the SERIAL (COM port): 1. Connect the RS-232C cable between the SBX IP 320 system and the PC. 2. Run the ipLDK PC Upgrade program. 3.
Software Upgrade 210 5. Select the port type Serial Connection. 6. Click on the Select button. 7. Enter the Serial Port Number, Admin Password, and select the serial port Baud Rate. 8. Click on the Next button.
Software Upgrade 9. 211 Click on the Start button; the MBU software upgrade will begin. 10. When the ROM file is finished downloading, the SBX IP 320 System will erase the previous ROM data and start to fill SBX IP 320 ROM area with the downloaded ROM file. Conditions • While in the upgrade process, other features do not work in the system. • When the SBX IP 320 MBU software upgrade is finished without completing, you can retry to upgrade by doing the whole process again.
Station Message Detail Recording (SMDR) 212 Station Message Detail Recording (SMDR) The SBX IP 320 System SMDR (station message detail recording) provides detailed information about both incoming calls and outgoing calls. In this feature, it is programmable to record all calls or just outgoing long distance calls. SMDR information includes outgoing CO Line, dialed number, time, date, station that answer the call, and duration of call. Authorization codes may also be entered and recorded.
Station Message Detail Recording (SMDR) 213 • If user dials any number with a programmed long distance code as the first and second digit dialed or any number with more than maximum local call digit count, it will be regarded as a long distance call. (Max. local call digit count is programmable and the default value is 7.
Station Message Detail Recording (SMDR) 214 • Paging call SMDR can be printed. At [STA] field, paging station number is displayed, and be paged station number is displayed at [DIALED] field. • In case of ICM Conference Room SMDR, station number which is entered Conference room is printed at STA field and Conference room no is printed at DIALED field, for example [Conf Rm 1].
Station Message Detail Recording (SMDR) 215 Print-out Lost call means that the caller gives up and terminates the call before the call is answered. The format of the individual call record is illustrated below, and the contents are focused on each types of lost call. NO STA CO TIME START DIALED ----- ---- --- ------ ----------------- ----------------------0001EXT031 00:00:10 24/07/08 11:55 R RING 00:05 Normal incoming call is received at an assigned stations of CO 031 during 5 sec.
Station Message Detail Recording (SMDR) 216 Operation To print the lost call count of record (from the Attendant station): 1. Press the [TRANS/PGM] button. 2. Dial 0117. The lost call count of record is printed in the PC connected to the system. To clear the lost call count of records (from the Attendant station): 1. Press the [TRANS/PGM] button. 2. Dial 0118; "The lost call count is cleared" is printed and the lost call count time is restarted.
Supplementary Service 217 Supplementary Service Collect Call Blocking for E1-R2 and LCO in Brazil When the E1R2 or LCO receives the incoming collect call, it could reject to accept the call by operating collect call blocking procedure. There are two kinds of collect call service types. One is "Without Indicator" and the other is "With Indicator". For LCO, only "Without Indicator" is available from PSTN network.
Supplementary Service 218 Message Wait Notification to Mobile Extension When a VMIB message has been left at a station, the system can send a message wait notification to a mobile phone linked with the station. Mobile Extension is only for SIP trunks. Operation To activate (deactivate) message wait notification to a mobile phone: 1. Press [PGM] + 36. 2. Dial "1" to activate ("0" to deactivate). 3. Press the [HOLD] button. Condition • This can be activated when the SMS admin PGM turns on.
Supplementary Service 219 PSTN Short Message Service (SMS) According to the SMS standard specification (ETSI ES201 912 V1.1.1, protocol 1), the SBX IP 320 system can support the PSTN SMS service; however, this feature is not currently supported. The SBX IP 320 system can receive SMS from PSTN and send SMS message to the PSTN using application or terminal. The feature availability of each extension type is listed below for external SMS exchange.
Supplementary Service 220 When an SMS message is received from the service center, it is saved in the memory of the SBX IP 320 first. Later, according to the settings in SMS destination (PGM 300), the message is delivered to the extensions. If the extension can store a message, the message is moved from the memory of the SBX IP 320 to the extension so that the message is deleted from the memory of the SBX IP 320. The following table contains the information on the storage place for each SMS message.
Supplementary Service 221 To send an SMS message from an SMS SLT: 1. User composes an SMS message from SMS SLT. 2. User initiates the transmission of the message. Actually, the procedure is the same even if the SMS SLT is connected to the SBX IP 320 system. That is, the user edits an SMS message from the SMS SLT and initiates the transmission. (This is the end of operation from the user side) Then, the SLT sends the SMS message to the SMS service center.
Supplementary Service 222 To retrieve an SMS in a DKTU: 1. When the new message is received, following display is shown.To retrieve, press [CALLBK]. SMS 2. Then the SMS message list is shown. * 1. This is James........ 2. Hello...... 3. To retrieve the content, press the number of message (ex. Press Digit 1). Then the content will be shown. Lines of a long message can be scrolled by using the volume up/down button. This is James. Please ca ll me first thing Monday morn ing on the ....
Traffic Analysis 223 Admin Programming • SMS Service Center Number (PGM 291 - FLEX 1) • SMS CENTER CLI (PGM 291 - FLEX 2) • SMS Receive Station Assignment (PGM 292 - FLEX 1) • SMS Usage (PGM 292 - FLEX 3) • SMS Outgoing CO (CO to use for SMS sending) (PGM 292 - FLEX 4) Traffic Analysis The system can monitor and print various system activities at the request of the main Attendant.
Traffic Analysis 224 Operation The traffic analysis is only available at the main Attendant (refer to the Attendant Programming Menu Table in the Programming Guide). The measurement time type can be one of Today's peak time, Yesterday's peak time, Last hour, Yesterday's total and Today's total. To print all summary traffic report: 1. Press the [TRANS/PGM] button. 2. Dial 0121. 3. Select Measurement Time type. 4. Press the [HOLD/SAVE] button. To print all summary traffic report periodically: 1.
Traffic Analysis 225 Attendant Reports The SBX IP 320 system supports the following report to analyze the attendant resource. • Attendant Traffic Report - Choose one of the following: time duration, today's peak time, yesterday's peak time, last hour, yesterday's total and today's total. It provides the following information fields. • Analysis Start Hour - Starting time of hour duration which the data is recorded. • Attendant Number - The station number of the attendant.
Traffic Analysis 226 Operation To print the Attendant Traffic Report at the main attendant station: 1. Press the [TRANS/PGM] button. 2. Dial 0124. 3. Select Measurement Time type. 4. Press the [HOLD/SAVE] button. Ex.
Traffic Analysis 227 Call Reports The system supports the following reports to analyze the call status of the system. Call Summary Report - Monitor all day's call traffic and generate this report that shows call status of last hour, today's peak time, yesterday's peak time, yesterday's total and today's total. Call Hourly Report - Analysis of call overload by showing the last 24hour's per hour call.
Traffic Analysis 228 Ex.) ====================================================== Site Name : Report Type : Call Summary Report Date : 02/12/08 13:14 ======================================================= Analysis Start Hour Number of Calls Completed Last Hour 13:00 14 Today Peak 10:00 141 Yesterday Peak 10:00 119 Today Total --:-- 413 Yesterday Total --:-- 970 CO Reports The system supports the following reports to analyze the traffics of CO line group.
Traffic Analysis 229 • Outgoing Attempt - The number of outgoing call attempt in the CO group. • Group Overflow - The number of calls offered to a CO group that are not carried. Rejected calls for authorization will not be included. • Percentage All CO Busy - The percentage of time that all CO lines in the CO group are simultaneously in use during the time interval. • Percentage Fail to Attempt Outgoing - The percentage of offered calls that are not carried on the CO group.
Traffic Analysis 230 Ex.) ======================================================= Site Name: Report Type : CO Group Summary Report - Yesterday Total Date: 02/12/08 13:15 ======================================================= Peak Hour For All CO: 10:00 Grp Num Anal Total Total Inc. Out.
Traffic Analysis 231 Operation To print the H/W Unit Usage Summary Report at the main Attendant station: 1. Press the [TRANS/PGM] button. 2. Dial 0127. 3. Select the Measurement Time type. 4. Press the [HOLD/SAVE] button. Ex.
Voice Service 232 Voice Service DID Call to Each Station's Voice Mailbox (Future Feature) A maximum of 1000 Flexible DID Table entries can be programmed. Each Flexible DID Table entry has five attributes - "DID Name", "Day Destination", "Night Destination", "Weekend Destination", and "Reroute Destination". If the destination of Flexible Conversion DID table (PGM 231) is programmed as the Station 's VMIB, a DID Call is routed to the Station's VMIB and an external DID caller can leave message directly.
Voice Service 233 • A Direct transfer to a Net number's VM box is not allowed. Admin Programming • VMIB Access (PGM 113 - FLEX 2) Mailbox Buttons Description This feature allows station users to assign VM "buttons" to represent specific voice mail boxes in a system. The user can access his own station's voice mail box to check a new or saved message.
Voice Service 234 No answer Call to VMIB A CO or ICM Call is routed to a station, and this Call is not answered by someone within the predefined [NO ANS TO VMIB] time, the Call is rerouted to the station's voice mailbox. Operation 1. Call to Station 100. 2. No answer at Station 100. 3. No answer to VMIB timer expired. 4. Recording announcement is played. 5. After confirmation tone is heard, caller can record voice.
Voice Service 235 Recording System VMIB Announcement An Attendant station in the system can record the voice announcements as system greetings and prompts. System greetings must be recorded before use. System prompts in user's language are contained as default in VMIB. Users can also modify those prompts. Prompts for date and time are contained in VMIB to be used for date and time stamping. With the help of these prompts, users can understand when the voice message has arrived.
Voice Service 236 To add additional message on VMIB message: 1. Press the [ADD] soft button while listening to the message (on 7208D/7224D). 2. Record additional message. 3. Press the [HOLD/SAVE] button. To rewind the current message: Press the [REWIND] soft button, the message is rewound with the VM MSG Rewind Timer (on 7208D/7224D).
Voice Service 237 SYSTEM PROMPT MESSAGES (FIXED) NO MESSAGES 090 Reserved 091 Reserved 092 Reserved 093 Remote VMIB Sub-menu for digit 2 in Main Menu 094 Remote VMIB Sub-menu for digit 3 in Main Menu 095 Remote VMIB Sub-menu for digit * in Main Menu 096 Leave Message after Tone Prompt 097 Message Waiting Indication Prompt 098 Default User Greeting Prompt 099 -- 100 -- Conditions • System Greeting messages are 001-070 by default. You can select one of 70 messages.
Voice Service 238 • When a call is transferred to the attendant, a "Transfer to Attendant" prompt will be provided to the caller and ring-back tone will sound after the announcement. • If there is no recorded greeting or prompt, the corresponding tone will be heard. • A max of 800 user messages are available in a VMIB. • It is possible to use only 100 messages for system greetings (system greetings, system prompt).
Voice Service 239 4. Dial #; then start recording after hearing the announcement "Record your message" and a confirmation tone. 5. Press the [HOLD/SAVE] button. -orPress the [SPEAKER] button to finish the recording; a confirmation tone sounds. To delete a user greeting at a station: 1. Press the [TRANS/PGM] button. 2. Dial 66. 3. The User greeting is deleted and Forward is deactivated. To activate call forward to VMIB from a station: 1. Go off-hook or press the [SPEAKER] button. 2.
Voice Service 240 To retrieve a recorded voice message wait at the Station: 1. Press the flashing [CALLBK] button; for SLT and 2/8 BTN DKTU, dial 557. 2. The message number prompt is heard and the voice message (FIFO or LIFO) and Time & Date prompt for the message is played. 3. Pressing the [CONF] button, the current message is deleted and the next message is heard. • For SLT and 2/8 BTN DKTU, Dial # 1, and press the [HOLD/SAVE] button; the current message is saved and the next message is heard.
Voice Service 241 • Individual user greetings and VMIB message waits are protected from system reset. • To retrieve left message wait, the order of playing is changeable. Originally, TIME, DATE, and a left message are played. Depending on how ADMIN is set, DATE, TIME, and a left message are played. • To retrieve a left message wait, the Message Wait Retrieve Password would be used by ADMIN. If PGM 113 - FLEX 8 is set, a user should enter that stations' AUTHORIZE CODE to retrieve.
Voice Service 242 Remote Control An outside caller through DID/DISA can access the voice mail system after calling a station which is in a VMIB Forward mode. Entering VMIB controlling mode, the user can retrieve received messages, change user greeting, release Call Forward to VMIB, etc. An ICM caller also can access VMIB after calling a station which is in VMIB Forward mode. Entering VMIB controlling mode, the user can retrieve received messages, change user greeting, release Call Forward to VMIB, etc.
Voice Service 243 To change the user greeting: 1. Dial 2 in the main menu of Remote VMIB control mode. 2. While the User greeting is being played, press the # key to record a new user greeting. 3. Record the new user greeting. 4. Press the * key when the recording is finished and you are returned to the main menu. To release Call Forward to VMIB mode: 1. Dial 3 in the main menu of Remote VMIB control mode. 2. The VMIB forward mode of the station is released.
Voice Service 244 Message Forward Enhancement This feature allows a mailbox owner to forward a message to another mailbox. Operation For 2-hour version of VMIB: No change to current operation: copying a message to another mailbox will result in the message being deleted from the original mailbox. For 8-hour version of VMIB: Forwarding a message to another mailbox will no longer have the effect of deleting it from the current subscriber's mailbox.
Voice Service 245 Reply to Message Description This feature allows a caller listening to a message to press a soft key or a DTMF key to reply to the internal station that left the message. Operation 24-button DKTU or IPKTU: When a subscriber is listening to a message, they can scroll using the right NAV key to the reply function and press the soft key.
Voice Service 246 Two-way Recording Two-way Recording via SMDI This feature allows a station to record a conversation into the mailbox by pressing a {RECORD} button while the station is talking with a CO party. Operation To set a {RECORD} flexible button programmed for the Two-way record feature: 1. Press the [TRANS/PGM] button. 2. Press the FLEX button (to be assigned). 3. Press the [TRANS/PGM] button. 4. Dial 54. 5. Press the [HOLD/SAVE] button.
Voice Service 247 • This feature is available in the SMDI mode only, not in the DTMF mode. • Not available for intercom call recording. • If the system has a VMIB, the conversation will be recorded to the VMIB. • If Pole 3 of DIP SW1 of MBU is set to OFF (down position) and system has VMIB, the conversation will be recorded to the VMIU.
Voice Service 248 VMIB Announcement for Auto Attendant Incoming CO calls may be answered by the VMIB and rerouted to another station with CCR when the Attendant does not answer the call until No Answer Timer expires or when the Attendant is busy. Operation To operate Auto Attendant: When an incoming call is received at the Attendant station and the call is not answered before the No Answer Timer expires, the call is forwarded to the Auto Attendant.
Voice Service 249 VMIB Message Transfer A message at a station may be transferred to another station. Operation To transfer a message to the other station: While listening to a message, dial the Station number to be transferred to. The message will be transferred to the Station. Conditions • An SLT with MSG wait lamp can also transfer VMIB messages. • The transferred station must have VMIB access.
VoIP Service 250 VoIP Service Call by IP Address This feature is established by receiving IP numbers or dialing IP numbers directly. Operation To make an IP call by address: 1. Press the desired {CO} line, {POOL}, or {LOOP} button. -orDial the CO line or Group code. 2. Dial tone sounds, then dial the IP address (use the * key in place of where the dots "." of the IP address would be used). Ex., IP Address: 156.147.3.201, Dialed number:156*147*3*201) 3. Press the # button to place the call.
VoIP Service 251 Call by Routing Table This feature is established by dialing Station numbers as programmed in the Network Routing Table (PGM 324). Operation To use the Call by Routing Table: Dial the Station number (included in the range from start range to end range in Network Routing Table). The System will select one VOIP CO line in the CO Group assigned in Network Routing Table. The User will hear a Ring Back Tone if this call is possible.
VoIP Service 252 • Networking CO Group (PGM 322 - FLEX 1) • Networking Routing Table (PGM 324) Early H.245 The early H.245 option allows the H245 channel to be setup earlier, and hence speeds up the call setup. When early H245 is turned on, the H245 channel address is also supplied in the Setup message. This speeds up the call because the H245 channel negotiations can proceed in parallel to H225. Admin Programming • Early H.245 (PGM 340 - FLEX 19) H.
VoIP Service 253 Normal/Fast mode for H.323 H.323 endpoints may establish media channels in a call by using either the procedures defined in Recommendation H.245 or the "Fast Connect" procedure described below. The Fast Connect procedure allows the endpoints to establish a basic point-to-point call with as few as one round-trip message exchange, enabling immediate media stream delivery upon call connection.
VoIP Service 254 At low loads, the traffic is not significant enough for the TOS to have any effect on the ping as the packets will get through anyway. Similarly at high loads, the TOS will not have an effect on the ping statistics but in this case there's too much traffic & there will be a significant amount of packet loss & elongated round trip times irrespective of the precedence set.
Index A B Absent Text Message, 22, 120 Background Music (BGM), 31 Account Code, 14 Barge In, 30 Activate the Executive station’s DND feature from the Secretary’s DKTU, 153 Busy Lamp Field (BLF), 121 Alarm, 26 Analog CLI Display, 27 C Assign Attendant, 3 Call by IP Address, 250 Attendant Call & Queuing, 4 Call Completion, 122 Attendant Call Service (CAS), 120 Call Control, 14 Attendant Forward, 5 Call Coverage, 72 Attendant Intrusion, 6 Call Forward, 181 Attendant Override, 7 Call Forwa
Index IND-2 D Call Offer, 123 Call Reports, 227 Data Line Security, 39 Call Time Restriction, 158 Date/Time Display, 8 Call Transfer, 193 Day/Night Service, 9 Call Transfer to CO Line, 193 Dialing Security, 39 Call Transfer to Station, 194 DID Call routing with Incoming CLI, 110 Camp-on, 34 DID Call to Each Station's Voice Mailbox, 232 Centralized SMDR for Transit Call, 124 DID/DISA Call Routing of DND Station or Station with Pre-selected Message Active, 112 Centralized VMS, 125 Change LCD
Index F IND-3 Intercom Signal Mode, 58 Intercom Tenancy Group, 59 Flash, 46 Flexible Buttons, 47 Internal, External, All-Call, and Meet-Me Page, 175 Forced Hands-free Mode, 52 Internet Protocol (H.450), 119 Forced Trunk Disconnect, 53 IP Phone Reroute Service, 144 ISDN Service, 145 G Group Call Pick Up, 203 L Last Number Redialing, 167 H LCD Date/Time Display, 8 Least Cost Routing (LCR), 162 H.
Index IND-4 N Preset Call Forward, 192 Private Line, 175 Net Call, 132 PSTN Short Message Service (SMS), 219 Net Call Forward, 133 Push-to-Talk (PTT), 180 Net Call Forward - Busy, 134 Net Call Forward - Busy / No Answer, 135 R Net Call Forward - No Answer, 135 Net Call Forward - Unconditional, 134 Recording System VMIB Announcement, 235 Net Conference, 136 Recording User VMIB Announcement, 238 Net Firewall Routing, 137 Remote Control, 242 Net Follow-Me Forward, 138 Remote Mobile Extension C
Index IND-5 Station Programming, 77 Voice Over, 81 Station Relocation, 79 VoIP Call by Routing Table, 251 Station Serial Call, 80 VOIP Networking, 141 Station Speed Dialing, 169 Supplementary Service, 217 W System Speed Dialing, 172 System Speed Zone, 21 Wakeup, 82 System VMIB Announcement, 235 Walking Class of Service (Walking COS), 21 T Terminal Group, 104 Time & Date Setup (Digital Network), 80 TOS for H.
Index IND-6 SBX IP 320 Features & Operation Guide
