User guide

MBX IP Station User Guide
Chapter 2
BASIC CALL HANDLING
Placing A Call
Internal Calls
You can place calls to other stations in the system over the Intercom. The call will ring, or for
an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally
determined by settings at the called station but you may change this by dialing '#' after placing
the call. By changing the mode, a Voice Announce call will ring or a ringing ICM call will allow
Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy Lamp Field (DSS/BLF). The
DSS/BLF button allows you to call another station with a single button. The button LED will
display the other station's status (ON=busy, OFF=idle).
When you go off-hook, you may connect to another station or system resource automatically.
This Prime Line Preference may be immediate or delayed allowing you to take other actions
during the delay. Otherwise, you may press another Flex button before going off-hook to
override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will time-out, and after the Howler tone
is received, your phone will be placed out-of-service in Intercom Lock-Out; you then must
hang-up to return the phone to an idle state.
To place an Intercom call:
1. Lift the handset,
2. Dial the Intercom number of the desired station,
3. When call is answered or Splash tone is heard, begin speaking with the called party.
Using Camp-On when calling a busy station
If the called party is busy, you may activate Camp-On, Callback or Voice Over at the station.
Camp-On allows you to wait off-hook for the called station to answer. Callback allows you to
hang-up, and when the busy station returns to an idle state, the system will call your Station;
after you answer the callback, the system will call the previously busy station.
If you are the Attendant or Secretary, you may activate Intrusion. You may also use Step Call;
dial the next station by dialing the last digit of the Intercom number.
To Camp-On (wait off-hook) for a busy station:
Press * and wait an answer.
To request a Callback (wait on-hook) for a busy station:
Press the MSG button and hang-up.
Release 1.0
November 2010