Station User Guide Release 1.
Release 1.
Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2010 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
REVISION HISTORY Release Date 1.0 09-10 Documentation Changes Initial Release Page No. -- Disposal of your old appliance 1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is covered by the European Directive 2002/96/EC. 2. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by government or the local authorities. 3.
Important Safety Information To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers: Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc. Caution: Use only Vertical approved batteries and desktop chargers to avoid the damage to the phone.
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Contents Chapter 1 INTRODUCTION General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Feature Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Phones supported on the MBX IP - - - - - - - - - - - - - - - - - - - 1-2 Chapter 2 BASIC CALL HANDLING Placing A Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1 Internal Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1 External Calls - - - - - -
Contents Chapter 4 TOC-2 REMOTE SYSTEM ACCESS Direct Inward System Access (DISA) - - - - - - - - - - - - - - - - - - - - 4-1 Mobile Phone Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1 Chapter 5 MISC FEATURES Alarm/Door Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1 Broker Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1 Switching between two calls - - - - - - - - - - - - - - - - - - - - - - - 5-1 Call Park - -
Contents Appendix B TOC-3 IP PHONE SETUP Using the Display Menu - - - - - - - - - - - - - - - - - - - - - - - - - - - Phone Setting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - Using the Speakerphone - - - - - - - - - - - - - - - - - - - - - - - - - - - Using a Bluetooth Wireless Headset (IP-8024 only) - - - - - - - - - Release 1.
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Chapter 1 INTRODUCTION General Your telephone is connected to an advanced-technology, highly-versatile, fully-featured telecom system designed to make office communications easy and productive. Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each MBX IP Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation.
Phones supported on the MBX IP 1-2 Chapter 1: INTRODUCTION Phones supported on the MBX IP The MBX IP system supports a variety of digital and IP Phones: Edge 8000 SBX IP STSe Vodavi/Uniphone Edge 700 Triad infinite The Vertical Phones (shown below) include a large 3-line or 4-line 24-character per line LCD (refer to Phone Diagrams on the next three pages).
Phones supported on the MBX IP 1-3 Chapter 1: INTRODUCTION 8/24-Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS: Hold Speaker Tap Shift Trans NAV Mute Volume Edge 700 (digital) 8/24-Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS: Speed DND Trans/PGM Call Back NAV Hold/Save Speaker Volume SBX (digital) Release 1.
Phones supported on the MBX IP 1-4 Chapter 1: INTRODUCTION 24-Button Keyset 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS: Flash Trans Speed Conf Msg Forward Mute Camp On On/Off STSe (digital) Hold 8/30-Button Keyset 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS: On/Off Hold Mute Speed Forward Flash Camp On Message Transfer Vodavi/Uniphone (digital) Release 1.
Phones supported on the MBX IP 1-5 Chapter 1: INTRODUCTION 8/12/24-Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS: Flash Trans Speed Conf Msg Forward Mute Camp On On/Off Triad (digital) Hold 8/12/24-Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS: Flash Trans Speed Conf Msg Forward Mute Camp On On/Off Hold infinite (digital) Release 1.
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Chapter 2 BASIC CALL HANDLING Placing A Call Internal Calls You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station but you may change this by dialing '#' after placing the call. By changing the mode, a Voice Announce call will ring or a ringing ICM call will allow Voice Announce (toggle).
External Calls 2-2 Chapter 2: BASIC CALL HANDLING To make a Voice Over announcement to a busy station: Dial #, after the Splash tone is heard, begin speaking. Leaving a Message Wait Chapter 3If the called user does not answer or is in DND mode, you may leave a Message Wait. The called user will receive a Message Wait indication; the message icon will be displayed in the IP-8024. If the ring/message LED is set to Message Wait Indication, the ring/message LED will flash.
External Calls 2-3 Chapter 2: BASIC CALL HANDLING Your external calls may be subject to Call Time Restrictions, you will receive a Call Warning Tone prior to disconnect. NOTE: In the event of an emergency, assigned Emergency numbers (ex., a 911 call) may be dialed from any station in the System, regardless of a Station's dialing restrictions (COS). To place an external call: 1. Lift the handset, 2. Dial the CO/IP line/group, 3. Dial the desired number.
External Calls 2-4 Chapter 2: BASIC CALL HANDLING Disable dialing from your phone You can temporarily 'Lock' your phone by activating Temporary COS, which will disable all dialing from the phone. To deactivate Temporary COS you must enter the station's Authorization code. To activate Temporary COS: 1. Press TRANS/PGM, 2. Dial 31 (User Program code), 3. Dial your Authorization code, 4. Press HOLD/SAVE. To deactivate Temporary COS: 1. Press TRANS/PGM, 2. Dial 32 (User Program code), 3.
Using Directory 2-5 Chapter 2: BASIC CALL HANDLING Using Directory Using Last Number Redial (LNR) The last number dialed on an external call is automatically saved in the Last Number Redial (LNR) buffer. On the MBX IP Display Phone, the system will store the numbers dialed on the last 100 calls. To dial the Last Number for an external call: 1. Lift the handset, 2. Press Speed Soft button, 3. Dial *, OR press the LOG Soft button, 4.
Using Directory 2-6 Chapter 2: BASIC CALL HANDLING Only an Attendant can assign System Speed Dial numbers. To place a call using System Speed Dial: 1. Lift the handset, 2. Press the DIR Soft button, 3. Dial 2 for System Speed, 4. Dial the desired System Speed Dial bin number (200-999 for MBX IP-100, 2000-3999 for MBX IP-300. Using and Entering Station Speed Dial Numbers Each station in the MBX IP-100 System is allocated memory for 20 Station Speed Dial numbers (bins 00-19) each up to 48 digits.
Using Directory 2-7 Chapter 2: BASIC CALL HANDLING 7. Press HOLD/SAVE, 8. Enter the associated name if desired, using the Character Entry Chart on page page 2-16, 9. Press HOLD/SAVE. To assign a Station Speed Dial number directly to a Flex button: 1. Press TRANS/PGM, 2. Press the desired Flex button, 3. Dial '1' for Number, 4. Select/dial the CO/IP line/group, 5. Dial the desired number, 6. Press HOLD/SAVE, 7. Enter the associated name if desired, using the Character Entry chart, 8. Press HOLD/SAVE.
Receiving Calls 2-8 Chapter 2: BASIC CALL HANDLING Receiving Calls Answering a Call while Idle There are 3 basic types of incoming calls: internal/external ringing calls, Intercom Voice Announce calls, and Hold recalls. Your phone may be assigned Ringing Line Preference; in this case, calls that ring are answered by lifting the handset. Otherwise, you must press the flashing Flex button. • External calls to an MBX IP Phone will appear under the CO/IP line or a LOOP button.
Responding to a Call While Busy 2-9 Chapter 2: BASIC CALL HANDLING Responding to a Call While Busy While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting. You also may receive Camp On tones, a burst of tones on top of the existing call, as an indication of another call waiting. While busy, certain stations can activate Voice-Over to your phone.
Using Answering Machine Emulation (AME) 2-10 Chapter 2: BASIC CALL HANDLING Using Answering Machine Emulation (AME) When a call is connected to your voice mail, you can screen the call as with a normal Answering Machine. The caller's voice is played over your speaker while the message is being recorded. There are two methods of notification and call screening provided, LED blink mode or Speaker hearing mode.
Differential Ring Signals 2-11 Chapter 2: BASIC CALL HANDLING Differential Ring Signals When multiple phones in a small area ring, it can be difficult to tell which are ringing. The MBX IP Phone has 14 Ring Tones available for differentiating one phone's ringing from another. Four of the tones are stored in the phone permanent memory; the remaining ten tones are in the system memory. Four of these ten can be downloaded into the phone memory for use as the 5th to 8th Ring Tone.
Answering Calls to Other Stations 2-12 Chapter 2: BASIC CALL HANDLING Answering Calls to Other Stations When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringing at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest call ringing to your station group (Group Call Pick-Up). Assign a Flex button with the Group Call Pick-Up code (566) for one-touch access.
Forwarding Calls 2-13 Chapter 2: BASIC CALL HANDLING Forwarding Calls Forwarding calls to another Station or Voice Mail Incoming calls may be diverted to other resources of the system. Resources include other stations, VMIM/VSF Voice Mail and External Voice Mail. Your LCD and the LCD of the forward receiver will both indicate the forward status. Call Forward can be activated from your phone or from a different station (Call Forward, Remote).
Forwarding Calls 2-14 Chapter 2: BASIC CALL HANDLING To deactivate Call Forward, Remote: 1. 2. 3. 4. 5. Lift the handset, Press the Fwd Soft button, Dial 0 (Remote Call Forward code), Dial your Authorization code (Station number & Password), Press the # key. Forwarding calls to an external number Forward calls to an external destination; calls can be forwarded from an internal station or a remote location.
Forwarding Calls 2-15 Chapter 2: BASIC CALL HANDLING Forwarding callers to an LCD Message Using an MBX IP Phone, the system can be setup to return an 'LCD Message' to internal callers. When calling your Station, internal callers will automatically receive the selected message or you can send an LCD message you select in response to an internal call, Silent LCD Message. There are 11 Custom Display Messages each up to 24 characters. Ten can be assigned by the Attendant and one assigned by you.
Forwarding Calls 2-16 Chapter 2: BASIC CALL HANDLING To program the Station Custom Message (00) at your station: 1. Press TRANS/PGM, 2. Dial User Program feature code 42, 3. Enter Message contents, up to 24 characters, using the Character Entry Chart below. 4.
Call Transfer 2-17 Chapter 2: BASIC CALL HANDLING Call Transfer Sending a call to a different destination You can send an active call to another station or other resource of the system, Call Transfer. You can screen the transfer with the receiving party (Screened Call Transfer) or complete the transfer without screening (Unscreened Call Transfer). Transferred calls, internal or external, are place in Transfer Hold.
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Chapter 3 SEND & RETRIEVE MESSAGES Responding to a Station Message Waiting Indication Another station can leave a Station Message Waiting indication (MWI) when you do not answer or your phone is in DND mode. The message icon will be displayed on the LCD screen in IP-8024. If programmed, a flashing MSG LED on the MBX IP Phone also will indicate when there is a Message Waiting. As a further notification, a Message Wait Reminder Tone can be provided.
Getting Voice Mail Messages 3-2 Chapter 3: SEND & RETRIEVE MESSAGES Getting Voice Mail Messages When callers are forwarded or recall to your Voice Mail Box, they can leave a voice message. Your Voice Mail Box is part of the integrated VMIM/VSF/VMIB module, the MBX IP Feature Server or an external Voice Mail system. The Voice Mail system allows access to and management of received voice messages. While in your Mail Box, you have control of your password and Mail Box greeting.
Sending and Receiving Short LCD Messages 3-3 Chapter 3: SEND & RETRIEVE MESSAGES To access your Voice Mail Box from a Remote Location: 1. Lift the handset, 2. Dial the phone number of a DISA CO line answered by the VMIM/VSF/VMIB Auto Atd, 3. At answer, dial # to receive the 'Mail Box & Password' prompt 4. Dial the Mail Box and password to receive the 'Number of Messages' prompt, 5. Dial '*', 6. Dial desired option codes, 7. At completion of session, hang-up.
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Chapter 4 REMOTE SYSTEM ACCESS Direct Inward System Access (DISA) DISA (Direct Inward System Access) allows remote users to gain access to the system's resources (remote users may be required to enter an Authorization Code). The system will recognize remote user dialed inputs (call other stations, place calls over CO/IP lines, review voice mails, etc). To access system resources remotely: 1. Call the system's DISA facility, 2. Await answer and dial your authorization code (station number and password), 3.
Mobile Phone Extension 4-2 Chapter 4: REMOTE SYSTEM ACCESS To place a call from the mobile extension using the MBX IP System: 1. Dial the ISDN DID number of the station; the system will check the Caller ID and answer the call. The user then will receive intercom dial tone, 2. Place internal or external MBX IP call as normal. To Transfer a call from the mobile extension using the MBX IP: 1. Dial the mobile flash digit "*" while on an MBX IP call, 2.
Chapter 5 MISC FEATURES Alarm/Door Bell The system can monitor external Alarm or Door Bell contacts: Alarm Monitor - should the external contact activate, a unique Alarm Ring signal and LCD display may be received. To restart the monitor circuit, the external contacts must be deactivated and the Alarm Ring signal terminated. Door Bell - a unique Door Bell Ring (single tone burst) may be received each time the external contact is activated.
Call Park 5-2 Chapter 5: MISC FEATURES Call Park Placing a call on Hold to Page A user may transfer an active CO/IP call to a special holding location (Park Orbit), which can be accessed easily from any station in the system. Typically, this feature is used with Paging to notify the desired user of a parked call. Parked calls are subject to Hold Recall after the Call Park timer. To park an active external call: 1. Press TRANS/PGM, 2. Dial the Park Orbit (541), 3. Dial the Park number (00-49), 4.
Call Log 5-3 Chapter 5: MISC FEATURES Log codes include: - Incoming call - Outgoing call - Missed call To place a call using numbers stored in the Call Log: 1. From the Call Log, use the Navigation up/down keys to view items (Called, Dialed, or Lost), 01. 02. 03. CO 1 0 1 11 2 3 4 5 67 8 101 CO2 L E E K D BACK SE LE C T SE N D 2. Highlight the desired item, and press the Send Soft button to place the call. To save an external call to the Station Speed Dial: 1.
Call Log 5-4 Chapter 5: MISC FEATURES To select a CO Code: 1. From the Call Log, use the right Navigation key to advance to the next 3 Soft button items, 01. 02. 03. CO 1 0 1 11 2 3 4 5 67 8 101 CO2 JONES K D D E L CO COD E 2. Press the CO CODE Soft button (code displaying the + symbol is the currently selected item), 1 . + 8 8 0 01 2. 3. BAC K E DI T S E LE C T To edit the CO code (positions 2-5 only): 1. Use Navigation up/down buttons to highlight the desired item, 2.
Conference Call 5-5 Chapter 5: MISC FEATURES Conference Call Joining Multiple People in a Conference You can establish a Conference with up to 13 parties. The other parties in the Conference may be internal or external. A Conference can be placed on Hold and is subject to Hold Recall. You may also use the Conference operation to join 2 external parties in a private conversation. This is an Unsupervised Conference, which is not subject to the normal Hold Recall operation. To establish a Conference: 1. 2.
Setting up a Conference Room 5-6 Chapter 5: MISC FEATURES Setting up a Conference Room In addition to establishing a Conference, up to 9 Conference Rooms can be set up, letting up to 24 parties converse when using a MCIM. When setting up a Conference Room, a password can be designated for invited parties (internal and external parties) to use for accessing the established Conference Room. To set-up a Conference Room: 1. Press the TRANS/PGM button, 2. Dial 56 to create a Conference Room, 3.
Hot Desk 5-7 Chapter 5: MISC FEATURES Hot Desk MBX IP phones in the system may be assigned for Hot Desk operation. These Hot Desk phones let you log-on and use the Hot Desk phone as if it were your station. Once logged-on, the Hot Desk station will take on the attributes assigned to your station number and you can make calls as normal. When logged-out, calls to your station number are forwarded to the chosen destination. To Log on to a Hot Desk station: 1. Lift the handset, 2. Dial 525 3.
Push-To-Talk (PTT) Page 5-8 Chapter 5: MISC FEATURES To make a page: 1. Lift the handset, 2. Dial the desired Page zone, 3. If assigned, after page warning tone, make announcement. To answer a Meet-me-Page: 1. Lift the handset. 2. Dial 546 (Meet-Me-Page code). Push-To-Talk (PTT) Page MBX IP Phones can be assigned as a member of one or more of the system's nine Push-To-Talk (PTT) page groups. Users separately log-in or log-out of any one or all PTT groups to which the phone is assigned.
System Voice Memo 5-9 Chapter 5: MISC FEATURES System Voice Memo The integrated Voice Mail modules incorporate several Voice Memos to provide Station Users with general information such as station number, date, time, and feature status. Voice Memos are heard over the MBX IP Phone speaker and over the handset for SLTs.
Two-Way Record 5-10 Chapter 5: MISC FEATURES Two-Way Record Recording a call You may record an active external conversation in your Voice Mail Box. To activate Two-Way Record while on a CO/IP call: Use the Navigation button to display the next Menu and select the ???, record warning tone is heard and recording starts. To stop Two-Way Record while on a CO/IP call: 1. Use the Navigation button to display the next menu, and select the ??? or, 2. Hang-up, return to idle.
Chapter 6 PBX, CENTREX, & ISDN FEATURES Access PBX or Centrex features The MBX IP has been designed to operate with a host PBX system or Centrex services from your service provider. The MBX IP connects to a host with analog CO lines. When accessing a CO line, the phone will act as an extension of the host, allowing access to the host system features using the host dial codes. While on a call, use the MBX IP Flash feature to transfer calls to other host extensions or access features of the host.
Using ISDN Supplementary Services 6-2 Chapter 6: PBX, CENTREX, & ISDN FEATURES Using ISDN Supplementary Services ISDN service providers may incorporate features similar to those of Centrex. These ISDN Supplementary services are provided on a subscription basis, and as with Centrex, are accessed using the Flash button on an C phone. Using supplementary services an ISDN line can be placed on Hold and a second call placed on the line.
Appendix A FLEXIBLE NUMBERING PLAN Basic Number NO NAME CODE 1 Station Number 100-4xx 2 CO Group Access Code 9, 801-872 (MBX IP-300) 801-824 (MBX IP-100) 3 Station Group Number 620-669 (MBX IP-300) 620-639 (MBX IP-100) Feature Code NO Release 1.
Feature Code A-2 Appendix A: FLEXIBLE NUMBERING PLAN NO Release 1.
Feature Code A-3 Appendix A: FLEXIBLE NUMBERING PLAN NO Release 1.0 FEATURE NAME CODE 45 Unsupervised Conf Extend 5## 46 PTT Group Access 47 Hot Desk Log In/Log out 525 48 Name Register 526 49 Create Conf Room 527 + Conf. Room # 50 Delete Conf Room 528 + Conf.
Feature Code A-4 Appendix A: FLEXIBLE NUMBERING PLAN NO Release 1.
Feature Code A-5 Appendix A: FLEXIBLE NUMBERING PLAN NO Release 1.
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Appendix B IP PHONE SETUP Using the Display Menu The Liquid Crystal Display (LCD) of the IP-8012 has three lines, and the IP-8024 has four lines of 24 characters each. The LCD is used to convey information to you. It provides the date, time and station number on the display while idle. It will also provide called/calling name/number display, feature status and an interactive menu to guide you through feature access and User Program selections: To activate the Display Menu: 1. Press [MENU] button, 2.
Network Configuration B-2 Appendix B: IP PHONE SETUP Network Configuration The User can review the current network configuration or modify a new phone network configuration. To access Network Config. settings: 1. Press [MENU] button and 2 (Network Config), 2. Enter the password (default=147*); the following will display: MFIM #[1/2] ? M F I M # 1 - C H A NG E [# ] 3. Press the # key to toggle between multiple profiles (MFIM), 4.
Using a Bluetooth Wireless Headset (IP-8024 only) B-3 Appendix B: IP PHONE SETUP When using a Headset, the [SPEAKER] button controls the ON/OFF-hook state for the phone. To use the Speakerphone to answer or place a call: Press [SPEAKER], the phone goes off-hook and sends audio to the speaker and the microphone. To control the volume of the Speakerphone or handset: Press the [VOLUME Up/Down] button. To Mute the microphone: Select the [MUTE] button.
Using a Bluetooth Wireless Headset (IP-8024 only) B-4 Appendix B: IP PHONE SETUP 6. Press the NEXT Soft button, 7. Press the OK soft button, 8. Enter the PIN code referring to the Bluetooth headset manual (default=0000), 9. Press OK Soft button. To unpair the BTU headset: 1. Set the Bluetooth headset to pairing mode, 2. Press the [TRANS/PGM] button, 3. Dial 63, 4. Dial 2 (disable), 5. Press the OK Soft button. To check BTU paired information: 1. Press the [TRANS/PGM] button, 2. Dial 63, 3. Dial 3, 4.