Digital Executive Telephone User’s Guide P7292 DETUG RB1205
Edge DX-80 Digital Executive Telephone User Guide Copyright © 11/30/05 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. Vertical Communications. Inc. 106 Cattlemen Road, Sarasota, FL 34243 (941)554-5000 or (800) 266-3425 -Notice- Every effort has been made to assure the accuracy of the information in this document. The manufacturer assumes no responsibility, express or implied, for errors or omissions.
7260-00 Edge DX-80 Digital Executive Telephone 30 - User Programmab le Features / Resource Buttons 2-row, 16-column, feature interactive Liquid Crystal Display 3 Interactive buttons for dynamic displayed feature interaction Status Lamp indicates: Headset / Speakerphon e in use Forward Mode MSG Waiting Mute Mode CO Ringing ICM RInging FEATURE: Used to access all system “Feature” codes VOLUME TRANSFER: Used to transfer calls CONFERENCE: Build & Control conferences MUTE: Disable the transmitte
Page 4 DX-80 Digital Executive Telephone User Guide
Table of Contents Making a Call Outgoing Call (CO/Outside Line) ...........................................................7 Intercom Call (to an extension) ...........................................................7 Account Code – Making a Call Using Account Code ...........................7 Automatic Redial 8 Call Operator/Attendant 8 Conference, Meet Me ..........................................................................8 Conference, Supervised/Unsupervised ........................................
Setup Alarm Clock – Extension ...................................................................... 37 Automatic Hold ..................................................................................... 37 Automatic Selection (CO/Intercom)..................................................... 38 Background Music (BGM).................................................................... 39 Busy Ring Allow/Deny .........................................................................
Making a Call Outgoing Call (CO/Outside Line) , Access to CO Lines (outside lines) is possible via several methods. In some cases you may want to dial the specific outside line (lines – ) or outside line group ( – ), but in most cases, you can simply press the outside line . button of an idle outside line (LED not 1. Press the outside line button lit). If the handset is still on-hook, the speakerphone LED will light. 2. When you hear dial tone, dial the telephone number. 3.
Automatic Redial ' You can use Automatic Redial (AR) to dial the last number you dialed. The system will automatically dial the number and then wait for a predetermined time for the call to be answered. If the call is not answered during this time, the system will hang up and then try the call again. The number of attempts the phone will make is designated in the system programming. Operation 1. When you place a call and receive a busy signal, hang up. 2. Press ' .
Operation – Join a Meet Me Conference from the Auto Attendant 1. When the automated attendant answers, dial the Meet Me Conference destination to join (390-397). 2. Hang up when finished. Conference, Supervised/Unsupervised ' The system can accommodate eight, 4-member (party) conferences simultaneously. Conferences can include a maximum of 3 outside lines and any number of extensions to a maximum of 4 conference members.
Operation – Establish a Four-party Conference 1. First establish a three party conference (per above). 2. Press . 3. Place the third call (internal or external). button. The connections are joined together. 4. Press the (Four parties include the initiator {Controller} of the conference.) 5. Hang up to end the Conference. Operation – Establish an Unsupervised Conference 1. First establish a conference (per above) with two or three outside lines. . The Unsupervised Conference is established 2.
Operation – Private Connection with a Conference Member (Conference Controller only) 1. While engaged in a conference the display shows: XXX XXX XXX private forced 2. Press [private] PRESS DIR# exit 3. Press [exit] to abort the operation and return to the conference. Or… 3. Dial the directory number (outside line number or Extension number) to connect. (You may also simply press the outside line button or DSS button of the outside line/extension to be connected.) 4.
3. 4. DISA dial tone is heard (stutter dial tone). Dial an extension number, Hunt Group number, or the Operator code. Ring-back tone is heard until the call is answered. Or to access a DX-80 outside line… 1. Dial “#” + Extension Password + Extension Number + “#” to access a system outside line to dial out. 2. Dial an outside line Group number, or speed dial location number to place an outgoing call. 3. Hang up when finished.
Off Hook Voice Announce with Hands-free Answerback Off-Hook Voice Announce (OHVA) allows you to announce your call over the speaker of a busy extension. To receive an OHVA call, the called extension must be using the handset. An OHVA call can be rejected easily if the call in progress should not be interrupted. Operation – Placing an OHVA to Another Extension 1. Call the busy extension. EXT XXX BUSY cbck msg next 2. Press [next]. The bottom row options change as follows: camp voic 3. Press [voic].
On Hook Dialing You can make outgoing calls from your digital speakerphone without lifting the handset, and you can monitor the dialing status through the built-in speaker. The button lamp is lit when you are making a call. Operation 1. Without lifting the handset, dial any extension number. (Hot Key must be enabled in the phone system programming.) Or… 2. Without lifting the handset, press any outside line button and dial. 3.
Saved Number Redial ' Saved Number Redial is normally used whenever you want to retain a telephone number to be dialed later. The same feature code is used to Save a Dialed Number (SDN) and to dial the saved number – Saved Number Redial (SNR). Operation – SDN 1. After you’ve placed an outside line call for which you want to store the number, press ' . 2. The dialed number is stored in the Saved Number memory. Operation – SNR 1.
Operation – Use – System Selects the Outside Line Automatically 1. Dial the Speed Dial location number ( – , ). That speed dial number is dialed on the last outside line that you used or any outside line in the same outside line group. – 2. Operation – Use – You Select the Outside Line to Use 1. Press the desired outside line button (or dial the outside line directory number 740-755). 2. Press ' . 3. Dial the Speed Dial location number ( ).
In-Progress Features Answering Machine Emulation (Listen/Pick Up) Answering Machine Emulation requires the optional DX-80 Small Office (Voice Mail System). This feature mimics the call-screening feature of an answering machine. Whenever your voice mailbox answers a call, the DX-80 allows you to screen the caller leaving the message. This option is available for only a few seconds after your voice mailbox has answered the call. Operation 1. 2. 3.
Call Back – CO Line [cbck] This feature allows you to queue a busy outside line and reserve that outside line for use when it becomes available. This feature eliminates the need for you to observe the line status continually for availability. You may have only one Call Back active at any time. Operation 1. 2. Press a busy (solid red LED) outside line or outside line group button, or dial an outside line access group number (9, 800-806, 740 – 755).
Operation 1. Dial the extension number of the busy extension. 2. If the extension you are calling is in Tone Ringing Mode, the display shows: EXT XXX cbck msg 3. If the extension you are calling is busy, the display shows: EXT XXX BUSY cbck msg next 4. Press [cbck] 5. You will hear a confirmation tone and the display will read CBCK TO EXT XXX 6. Your extension will return to idle status. To Answer a Call Back: 1.
Call Park / Call Park Answer ' This feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You park and retrieve calls by dialing the Call Park code (' ) followed by the extension number where the call is to be/has been parked. Operation – Park Call 1. 2. 3. 4. While connected to an outside line call, press ' or press the feature button designated as CALL PARK (if available).
Camp On – Extension [camp] Camp On privately alerts the user of a busy extension that another extension is attempting a call. When you initiate a Camp On, the user at the busy extension hears a Camp-On alert tone. The party currently speaking with the busy extension does not hear the tone. Operation 1. Call a busy extension. The display shows: EXT 102 BUSY cbck msg next 2. Press [next]. The bottom line on the display changes to: camp voice intru 3. Press [camp].
Do Not Disturb – Override DND – Override allows you to override the DND condition at another extension. This feature should be used with some discretion since the extension in DND has invoked the feature for that purpose. Operation – Calling an Extension in DND 1. Place intercom call to the extension in DND. You will hear DND tone and the display indicates the condition of the called extension: EXT 103 DND override 2. Press [override]. 3. The called extension begins to ring.
Forced Intercom Tone Ring When you initiate an intercom call, you can use Forced Intercom Tone Ringing to cause the called telephone to ring. After a Voice Announce connection has been established to an extension, you may change the alert signal at that extension from Voice Announce to Tone Ring. Operation 1. Establish an intercom call to an extension in Voice Announce mode (Hands-free or Private). Your telephone will display: VOICE CALL xx msg 2.
Hold – Exclusive ' When using the feature button and the hold button together, you may place an outside call on private/exclusive hold. The held line will appear in use at other extensions. Operation While connected on an outside line, press ' and then press . Hold Reminder The system provides a programmable timer to remind you that a call has been left on System or Exclusive Hold. When Hold Reminder is enabled, you will hear one ring tone repeated each time the selected time expires.
Intrusion - Extension/CO Line Intrusion allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via Extension programming (“Intrusion Active” = Y). This feature can be very effective for service observing and any time that forced entry into a conversation on an outside line or at another extension may be required. Intrusion can be invoked both on a busy outside line and to a busy extension. Operation 1.
Meet Me Page ' , Any page announcement (internal or external) may be answered by the “Meet Me” code. Upon hearing a page announcement, you can dial the Meet Me Page code from any telephone and be connected to the person paging. The Digital Speakerphone operation enhances this high-use feature by providing a one-button access to the operation. Any DX-80 digital to answer a page extension may dial the single digit announcement. Operation 1.
Operation – Dialing the Number Stored in Your Memo Pad 1. While the telephone is idle, press ' . 1.1. Or press the outside line desired to place this call and then press ' . _ 2. 3. bksp save chg The call is placed. Hang up to end the call. Messaging – Call Me, Text or Voice ' A busy or unattended Digital Speakerphone may be notified of a call attempt via one of the DX-80 system Messaging features. The display shows messages waiting and provides prompts to assist you in responding to the messages.
Operation – Sending a “Text” Message 1. You place a call to an extension and get no answer or busy… CALLING STA xxx cbck msg STA xxx BUSY cbck msg next 2. Press [msg]. MESSAGE TYPE call me preprog 3. Press [preprog]. You are prompted to select the message: EMPTY send next chg 4. Select the text message to send: 4.1. To select from the preprogrammed list of text messages to send, press [next] until the appropriate message is displayed. Or… 4.2. Press [chg] to input a custom message.
5. 4.4. Press to advance to the next character position or to enter a space. 4.5. Then press [save]. Press [send] to send the message to the called extension. Operation – Sending a Voice Message (voice mail system required) 1. You place a call to an extension and get no answer or busy… CALLING STA xxx cbck msg STA xxx BUSY cbck msg next 2. Press [msg]. When the DX-80 Voice Mail system is equipped, the options in the display change to add this option.
Operation – Answering a Message 1. Your telephone display indicates the Message Waiting: MW FROM EXT XXX more reply del If a Text Message was sent: MW FROM EXT XXX more show del 2. If [more] is displayed, press it to review other messages left at your extension. 3. Press [show] to display Text Messages. 4. Press [reply] to call back the extension that left a Call Me message. 5. Press [del] to delete the displayed message.
Operation – Canceling a Text Message or Call Me Message (that you sent) 1. Press ' . DEL MW_TO :XXX bksp save chg 2. Input the extension number where the message was left. Then press [save]. DEL MW_TO XXX 3. The message is deleted. 4. Press [msg]. MESSAGE TYPE call me preprog Monitor – Extension/Outside Line The DX-80 system allows users to monitor conversations at other extensions for the purposes of service observance.
Operation 1. Place a call to a busy extension or press a busy outside line button. CO LN BUSY 742 cbck monit 2. Press [monit]. The audio connection at the busy outside line is connected to your extension. Also, at this time, the MUTE function at your telephone is automatically activated, making the monitor condition as unintrusive as possible. The display indicates the internal extension that is being monitored. MONITOR EXT XXX intru 3. You may press [intru] or MUTE to intrude on the conversation.
Off Hook Voice Announce with Hands-free Answerback With Off-Hook Voice Announce (OHVA), you can receive a voice announcement from a DX-80 system extension while your telephone is busy. OHVA uses the speakerphone circuit to accommodate a second conversation path to your telephone. (To receive an OHVA call you must be using the handset for the call in progress.) An OHVA call can be rejected easily if the call in progress should not be interrupted. Operation – Placing an OHVA to Another Extension 1.
Pulse to DTMF Conversion When the system is connected to Dial Pulse (rotary) outgoing outside lines, you may manually force the system to output DTMF tones for access to special services. For example, if the DX-80 is connected to rotary outside lines because of equipment limitations in your area, you may need to switch to Touch Tone® mode (DTMF) when connected to automated services like bank-by-phone, etc. Operation 1. 2. 3. Access an outside line (Signaling Type = Pulse) and dial any number.
Transfer Transfer is used to deliver calls from your extension to another extension. Operation – Unsupervised 1. While connected to a call (outside line or intercom extension): 1.1. Press . 1.2. Dial the destination directory number where this call is to be transferred (extension, UCD Group, Virtual Number, etc.) OR… 1. If your phone has buttons that have been programmed to dial specific extensions, press the appropriate button. 2. Hang up to complete the transfer. Operation –Supervised 1.
Operation – Use 1. While on an outside line call and another call is ringing, initiate the transfer process. 1.1. Press the button. 1.2. Dial the destination intercom extension number. OR… 1. 2. Page 36 Press the DSS button of the destination extension number. Press the Transfer/Answer button. The transfer is completed and the ringing call is answered.
Setup Alarm Clock – Extension ' You may activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone ringing. After the alarm rings, it is automatically canceled. You may program the alarm to operate one time or repeatedly. When programmed for always, the alarm will sound at the same time everyday. Operation - Activate 1. 2. 3. 4. 5. Press ' . The current time displays (NULL=none).
Operation – Setup 1. Press ' . 2. You hear confirmation tone and the display shows: AUTO HOLD ALLOW 3. The extension returns to an idle state. Operation – Enable Auto Hold 1. While connected to an intercom or outside line call (you must have dialed a number or answered a call), press another outside line button. 2. The current connection is placed on hold and the next connection is established. Operation – Cancel 1. Press ' . 2. You hear confirmation tone and the display shows: AUTO HOLD DENY 3.
Background Music (BGM) / You can activate either of the two music channels to monitor music at the extension. (External music source is required.) Operation While the extension is idle, input the music channel you want to monitor: for Music Channel 1 for Music Channel 2 (Input the same number again to cancel.) Busy Ring Allow/Deny ' Your phone will ring at the lowest volume setting whenever it is busy. You can eliminate this low (busy) ring entirely if you prefer.
Forward conditions may be set as follows for each call forward type: • • • Intercom calls only. Intercom and outside line (including transferred outside lines) calls. Outside line (CO Line) calls only. Operation – Setup All Call Forward 1. Press ' or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next 2. Press [all]. The display shows: ALL FWD. _ bksp save chg 3. 4. Input the extension number to which calls are to be forwarded. Press [save].
Busy Call Forward 1. Press ' or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next 2. Press [busy]. The display shows: BUSY FWD. _ bksp save chg 3. 4. Input the extension number to which calls are to be forwarded. Press [save]. The display shows: BUSY FWD XXX co icm/co icm 5. 6. Select desired type of calls to forward. 5.1. co = outside line incoming or transferred calls 5.2. icm/co = both intercom and outside line calls 5.3.
6. Select the type of calls to forward. 6.1. co = outside line incoming or transferred calls 6.2. icm/co = both intercom and outside line calls 6.3. icm = intercom calls only. 7. You hear a confirmation tone and the extension returns to idle. The Status Lamp is lit green and the display shows FWD in the middle of the bottom row. External Call Forward 1. Press ' or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next 2. Press [next].
Follow Me (from another extension to this extension) 1. Press ' or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next 2. Press [remote]. The display shows: REMOTE SELECTION del set 3. Press [set]. The display shows: FOLLOW FM _ bksp save chg 4. 5. Input the extension number where calls are to be forwarded from. Press [save]. The display shows: FOLLOW FM XXX co icm/co icm 6. Select the type of calls to forward. 6.1.
Follow Me (from this extension to another extension) 1. Press ' or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next 2. Press [preset]. The display shows: FOLLOW TO _ bksp save chg 3. 4. Input the extension number from which calls will be forwarded. Press [save]. The display shows: FOLLOW FM XXX co icm/co icm 5. 6. Select the type of calls to forward. 5.1. co = outside line incoming or transferred calls 5.2.
Caller ID (Standard on all CO Lines) This telephone company feature requires a Caller ID (CID) service subscription from the telephone company. The DX-80 system will receive Type 1 Caller ID data from the telephone company on all outside lines and will display this data on the LCD. Operation – Options at a Digital Speakerphone 1. When an outside line with CID data has been answered, the left LCD Interactive button can be used to toggle the displayed data between Name received and Number received.
4.1.1.Press [more] to view the screens. JOHNSON BILL dial more del 8135551401 dial more del 9/19 4:32 PM dial more del 4.1.2.Press [del] to delete a logged call. 4.1.3.Press [dial] to dial a logged call. Default Set ' Use Default Set to clear all active modes at your extension (Call Forward, Do Not Disturb, etc.) Operation 1. Press ' . 2. The display shows the following screen to confirm the intention: DEFAULT SET go 3. Press [go] to invoke the operation. 4.
Distinctive Ringing – Extension ' You may choose one of eight Distinctive Ringing tones for your extension to help identify when your extension is ringing. Operation 1. Press the Distinctive Ringing code ' . 2. You hear the current Tone and the setting displays. RING TYPE chg :1 3. Press [chg] until you hear the tone you want and it displays. Do Not Disturb ' DND blocks all outside line and intercom call ringing. You can activate DND while your telephone is idle or busy.
Extension Feature Status Check ' To find out the current condition of features on your telephone, press ' and review the following features: m) Day COS = 0 a) LNR = empty n) Eve COS = 0 b) SNR = No Saved o) Monitor COS = 5 Number p) Warning Tone = No c) Memo = No Saved q) Drop Call Out = No Number r) Drop Call In = No d) Telephone Lock = No s) Intrusion Active = Yes e) Auto Hold = No t) Intrusion Accept = Yes f) Page Receive = Yes u) Intrusion Tone = Yes g) Busy Ring = Yes v) ECF Operation = No h) Hotline
2. Input the current password and then press [show]. LOCK PHONE pswd yes no 3. Press [pswd]. N PSWD :_ bksp save chg 4. Input the new password and then press [save]. Feature Key Reset ' This feature is used to reset all Flexible Feature buttons to factory settings. Operation 1. While the extension is idle (no call activity), press ' display prompts for the password: . The PSWD :_ bksp show chg 2. Enter the extension password and then press [show].
1.3. To find a Suffix Code, press [suffix]. The list displays digits dialed after system resource directory numbers. 2. Use the [back] and [next] buttons to move through the display categories. 3. Use 4. Press the Lookup. to return to a previous menu level. button twice to exit Feature/Directory Number Flexible Feature Button Programming ' Digital Speakerphones have thirty dual-colored Flexible (Programmable) Feature Buttons.
4.1.1.Input the appropriate directory number and then press [save]. If you make a mistake, use [bksp] and [chg] to reenter the number. 4.2. To program a feature code, press [ftr]. FTR CODE:_ bksp save chg 4.2.1.Press the ' button. 5. (for CID Table review) and 4.2.2.Input the feature code then press [save]. Continue programming other Flexible Feature Buttons or lift/replace the handset to exit this programming. Headset Mode ' All Digital Speakerphones have a standard 2.5 millimeter headset jack.
Operation – Use the Headset to Place a Call 1. While the telephone is idle, press , a DSS button, or outside line button. The button LED flashes to indicate that the headset is active. You hear Intercom dial tone, outside line dial tone, or Intercom ring-back tone, depending on the function invoked. 2. Press again to disconnect the current call. Operation – Use the Headset to Answer a Call 1. While the telephone is ringing, press . The button LED flashes to indicate that the headset is active.
Operation – Using the Hidden Code 1. 2. Access the voice mail system (either the DX-80 Voice or an external voice mail system) by pressing the feature button designated as VOICE MAIL (if available). When you hear the prompt to enter your password, press the Hidden Code button. Hot Key Enable/Disable ' Hot Key is the automatic operation of dial pad keys while the telephone is idle.
3. Input the speed dial directory number or extension number to which this extension is to be connected when the handset is lifted. Then press [save]. HOTLINE TO :xxx immediate delay 4. Select if this destination is to be immediate or delayed. 4.1. If you select [immediate], you hear a confirmation tone and the function is invoked. 4.2. If you select [delay]: DELAY TIME chg :1 4.2.1.Press [chg] until the appropriate delay time (in seconds) displays. Operation – Invoke Hotline 1.
Operation – Setup 1. While your extension is idle, press ' . You hear a confirmation tone and the display indicates the new mode set: VA-PRIVACY MODE VA-HF MODE TONE RING MODE 2. Press ' modes. again to advance through each of the available Operation – Receiving a Call in VA-HF Mode When your extension is idle, you will be alerted of intercom calls by one tone burst. The voice connection is then established immediately and you may respond to the calling extension without lifting the handset.
Messaging – Status Text ' You can invoke a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another digital speakerphone user calls an extension with an active Status message, the message is displayed at the calling extension. Operation – Setup 1. The extension must be idle. 2. Press ' (custom): . The display shows the first message choice EMPTY store next chg 2.1.
Operation – Deactivate 1. The extension must be idle. 2. Press ' . The display shows: STATUS MSG DEL 3. The telephone returns to idle. Night Service Mode / Activate ' Business situations such as after-hours operation may require different ringing patterns than those during normal business operations. The system can be placed into Evening Mode as one of the available Service Modes.
Page Allow/Deny ' You can block one-way page announcements at your extension by dialing the Page Deny code. The Page Allow/Deny feature does not affect enabled Background Music. Operation – Setup 1. When the extension is idle, press ' . PAGING DENY 2. Press ' extension. again to enable page announcements at your PAGING ACCEPT Pause/Pause Insertion Pause Insertion is used to generate an intentional delay in dialing on outgoing outside line calls.
Phone Lock/Unlock ' Use this feature to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password. Operation – Lock Your Phone 1. Press' . PSWD :_ bksp show chg 2. Input the current password (factory “9999” for ext. 101, “0000” for all others) and then press [show]. LOCK PHONE pswd yes no 3. Press [yes]. PHONE LOCKED 4. No outside line calls can be made at this extension.
Speakerphone The Digital Executive Telephones of the DX-80 system are all equipped with a high-quality, half-duplex speakerphone. This feature makes it possible to place hands-free (conference room style) calls. (Speakerphone is disabled when Headset Mode is enabled.) Operation – Placing a Call 1. Press an idle outside line button or dial an intercom number. 2. The active. button LED lights immediately and the speakerphone is 3. Press to hang up the call.
Volume Control The DX-80 digital speakerphone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • • • • • Background Music Ringing Handset Speaker (Includes speakerphone and page announcement volume) Headset You can adjust the volume for each function while that function is in use. You can adjust ringer volume while the telephone is idle.
Copyright © 2005 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited.
