Cordless Phone for DX-80 and DX-120 Systems User Guide
DX Cordless Phone User Guide Copyright © 2007 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. Vertical Communications, Inc. 106 Cattlemen Road, Sarasota, FL 34243 (941)554-5000 or (800) 266-3425 -NoticeVertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2007 by Vertical Communications, Inc. All rights reserved.
TABLE OF CONTENTS DX Cordless Phone User Guide TABLE OF CONTENTS FCC Compliance iii SECTION 1 - INTRODUCTION Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Handset Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX Cordless Phone User Guide SECTION 3 - MAKING CALLS Using the Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Switching Between the Handset and Speakerphone . . . . . . . . . . . 45 Making Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Making Intercom (Internal) Calls . . . . . . . . . . . . . . . . . . . . . . . 46 Using Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DX Cordless Phone User Guide TABLE OF CONTENTS Handling Calls (continued) Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Responding to a Page (Meet Me Paging) . . . . . . . . . . . . . . . . . . . 65 Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Sending a quick “Call-Me” Message . . . . . . . . . . . . . . . . . . . . . . . Sending OTHER Text Messages . . . . . . . . . . . . . . . . . . . . . . . . .
FCC COMPLIANCE DX Cordless Phone User Guide FCC COMPLIANCE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications.
DX-80/120 Cordless Phone User Guide SECTION 1 - INTRODUCTION OVERVIEW Thank you for choosing the DX-80/120 Cordless phone! We’d like to recommend that you read this guide thoroughly to familiarize yourself with all of the great features provided on your new phone. Cordless Handset Base Station Handset Charger • Cordless Handset Used to dial and handle all your calls. • Handset Charger Recharges the battery. When not in use, the handset should be placed into the charger.
OVERVIEW DX-80/120 Cordless Phone User Guide HANDSET BUTTONS There are several buttons on the handset. Some of these are located on the front for basic use and programming; others are located on the sides. Review this section to familiarize yourself with the various buttons, their location, as well as their functionality. BUTTONS ON THE FRONT OF THE HANDSET The DX-80/120 Cordless handset includes the following buttons.
DX-80/120 Cordless Phone User Guide OVERVIEW Buttons on the Front of the Handset (continued) • Function Use this button for programming your phone (see “Function Key Programming” on page 17) • Dial Pad Of course, these buttons are used to place phone calls. In addition, the various numbered keys on the keypad are used for many of the features and functions available on the DX80/120 Cordless phone. These various features and functions are described throughout this guide.
OVERVIEW DX-80/120 Cordless Phone User Guide USING THE DISPLAY Your DX-80/120 Cordless phone includes a three-line LCD. • The first line of the display contains time and date information. • The second line of the display contains the phone number of the party to whom you are speaking. • The third line of the display contains caller ID information, if available.
DX-80/120 Cordless Phone User Guide OVERVIEW REGISTERING YOUR PHONE Registration programming allows you to register the handset to the base unit after it has been installed by your system installer. 1) Be sure the handset you are registering is close to the base (within a maximum of three feet). To enter the Registration Mode: 2) Turn off (up) dip switch 1. 3) Turn on (down) dip switches 2 and 3. • The down position is on, the up position is off. 4) Power on the base unit.
OVERVIEW DX-80/120 Cordless Phone User Guide Registering Your Phone (continued) 9) Press F3 (OK) to confirm that you want to register this phone and display the following: >REGISTERING PLEASE WAIT! NOTE Please be patient as the phone goes through the registration process. It only takes a few moments.
DX-80/120 Cordless Phone User Guide OVERVIEW Registering Your Phone (continued) DE-REGISTRATION Whether you want to de-register both handsets or remove one handset only, you can de-register the handsets from the base unit. However, you must move the handset unit close to the base to receive the de-registration command from base unit. After deregistration, the handset unit no longer links with the base.
OVERVIEW DX-80/120 Cordless Phone User Guide De-registering Your Phone (continued) After the handset(s) has been de-registered: 3) Turn off (up) all dip switch on the base to return the phone to normal mode. • The LED on the base flashes normally when the unit returns to normal mode. De-Register Using the Base and Handset This process will de-register only the specific handset you use to complete the steps below.
DX-80/120 Cordless Phone User Guide OVERVIEW De-registering Your Phone (continued) 6) Remove, then replace the power from the base to re-power the base on (i.e., reset the base). IMPORTANT! Using the handset only: • If the base cannot link to the handset, the handset still de-registers. • If the base de-registers the handset and the handset does not receive the de-registration command from the base, the handset still links with the base unit, however, it cannot use the system.
OVERVIEW DX-80/120 Cordless Phone User Guide Status Indicators (continued) LOW BATTERY POWER STATUS The handset displays the battery power status icon on the upper right corner of the LCD. If the battery power is too low to work, the phone also displays a LOW BATTERY warning on the LCD before the battery is out of power completely. LOW BATTERY When the battery power is too low, and the handset is not in the standby mode, the phone flashes the icon at the cadence of 0.5 sec on-and-off repeatedly.
DX-80/120 Cordless Phone User Guide OVERVIEW Status Indicators (continued) NO LINK TO BASE STATUS If the handset is too far from the base, or if the power of the base unit is removed for aproximately 30 seconds, the handset displays NO LINK TO BASE to indicate that the handset cannot link with the base. Since the handset is not receiving any information from the base station, the second and third rows on the display are blank.
OVERVIEW DX-80/120 Cordless Phone User Guide Status Indicators (continued) KEY LOCK MODE STATUS If you press and hold the Trans key for just over two seconds, the handset enters key lock/unlock mode. When the handset is in the key unlock mode (normal mode) and you hold the Trans key for a few seconds, the unit enters the lock mode.
DX-80/120 Cordless Phone User Guide SECTION 2 - PROGRAMMING The DX-80/120 Cordless phone provides two methods for programming features: • System Programming Mode used to program the cordless-specific features of the phone. • Function Key programming Used to program the remaining (non-system) features. This set of features is identical to those that can be programmed using the DET phone.
SYSTEM PROGRAMMING MODE DX-80/120 Cordless Phone User Guide SYSTEM SETTINGS Use the information below to set/use various System Settings. • Display Language • Volume Control • Background Music • Do Not Disturb CHANGING DISPLAY LANGUAGE You can program the first line of your wireless display in one of three different languages choices: English, French, and Spanish. The default language is English.
DX-80/120 Cordless Phone User Guide SYSTEM PROGRAMMING MODE System Settings (continued) CONTROLLING VOLUME SETTINGS The DX-80/120 Cordless phone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. You can adjust the following volumes: • Background Music • Ringing • Handset • Speaker (includes speakerphone and page announcement volume) Volume Up and Down • Headset You can adjust the volume for each function while that function is in use.
SYSTEM PROGRAMMING MODE DX-80/120 Cordless Phone User Guide System Settings (continued) DO NOT DISTURB DND blocks all outside line and intercom call ringing. You can activate DND while your telephone is idle or busy. Some extensions with a higher Class Of Service may override the active DND condition. When you have activated DND, the phone sounds a special intercom (stutter) reminder tone when you lift the handset or use the speakerphone.
DX-80/120 Cordless Phone User Guide FUNCTION KEY PROGRAMMING FUNCTION KEY PROGRAMMING You can use the Func key on your DX Cordless phone to control the following features. • Alarm Clock Feature • Automatic Hold • Automatic Line Selection • Busy Ring Options • Call Forwarding Options • Personal Speed Dials • Reverting to Default Settings USING THE ALARM CLOCK FEATURE You may activate your own private alarm on your telephone to remind you of special appointments, events, etc.
FUNCTION KEY PROGRAMMING DX-80/120 Cordless Phone User Guide Using the Alarm Clock Feature (continued) TURNING THE ALARM OFF When the alarm sounds, the following appears on the display: ALARM REACHED ack Press the ack soft key to stop the alarm. OR Wait for it to stop automatically. USING AUTOMATIC HOLD If you are on a call and you press an outside line button, the Automatic Hold feature automatically places the current call on hold.
DX-80/120 Cordless Phone User Guide FUNCTION KEY PROGRAMMING Function Key Programming (continued) USING AUTOMATIC LINE SELECTION This feature allows you to access a specific outside line or intercom automatically when you lift the handset or press the speakerphone button. 1) Press Func + 9 + 5 to display the current setting (e.g., ICM = Intercom). 2) Press the icm soft key to select Intercom. 3) Press co to select a specific outside line. 4) Enter the outside line directory number.
FUNCTION KEY PROGRAMMING DX-80/120 Cordless Phone User Guide Function Key Programming (continued) USING CALL FORWARDING OPTIONS The DX-80/120 provides many choices for forwarding your calls: • All Forward all of your calls, • Busy Forward your calls when your telephone is busy. • Follow Me Forward calls at your extension to the extension where you are currently working (conference room, associate’s office, etc.
DX-80/120 Cordless Phone User Guide FUNCTION KEY PROGRAMMING Using Call Forward Options (continued) SETTING CALL FORWARD OPTIONS All 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD all busy next 2) Press the all soft key to display: ALL FWD. ___ bksp save chg 3) Enter the extension number to which you want to forward calls. 4) Press save to display: ALL FWD.
FUNCTION KEY PROGRAMMING DX-80/120 Cordless Phone User Guide Setting Call Forward Options (continued) Busy 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD all busy next 2) Press the busy soft key to display: BUSY FWD. ___ bksp save chg 3) Enter the extension number to which you want to forward calls. 4) Press save to display: BUSY FWD. 123 co icm/co icm 5) Select the type of busy calls you want to forward.
DX-80/120 Cordless Phone User Guide FUNCTION KEY PROGRAMMING Setting Call Forward Options (continued) No Answer 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD all busy next 2) Press the next soft key to display: CALL FORWARD __ n_ans ext follow 3) Press n_ans to display: NO_ANS FWD. __ bksp save chg 4) Enter the extension number to which you want to forward calls. 5) Press save to display: NO_ANS FWD.
FUNCTION KEY PROGRAMMING DX-80/120 Cordless Phone User Guide Setting Call Forward Options (continued) External 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD all busy next 2) Press the next soft key to display: CALL FORWARD ___ n_ans ext follow 3) Press ext to display: _ bksp save chg 4) Enter the telephone number (cell phone, other office, etc.) to which you want to forward your calls. 5) Press save. to store the setting.
DX-80/120 Cordless Phone User Guide FUNCTION KEY PROGRAMMING Setting Call Forward Options (continued) Follow Me Here (From Another Extension To This Extension) 1) Press Func + 2 or the feature button designated as CALL FWD (if available) to display: CALL FORWARD all busy next 2) Press the next soft key to display: CALL FORWARD ___ n_ans ext follow 3) Press follow to display: FOLLOW ME preset remote 4) Press remote to display: REMOTE SELECTION del set 5) Press set to display: FOLLOW FM _ bksp s
FUNCTION KEY PROGRAMMING DX-80/120 Cordless Phone User Guide Follow Me Here (continued) 9) Enter the password of the extension from which you want to forward the call. 10) Press save to store the setting Once you save the setting: You will hear a confirmation tone, your extension will thenreturn to idle, and FORWARD FROM 123 appears in the middle of the bottom row.
DX-80/120 Cordless Phone User Guide FUNCTION KEY PROGRAMMING Follow Me There (continued) 6) Press save to display: FOLLOW FM 123 co icm/co icm 7) Select the type of busy calls you want to forward. • co = outside line incoming or transferred calls • icm/co = both intercom and outside line calls • icm = intercom calls only Once you select the setting: You will hear a confirmation tone, your extension will thenreturn to idle, and FORWARD FROM 123 appears in the middle of the bottom row.
DIAL PAD TOUCH TONES DX-80/120 Cordless Phone User Guide Setting Call Forward Options (continued) SETTING UP PERSONAL SPEED DIALS Speed Dialing allows you to store frequently dialed numbers. There are 20 speed dial locations (bins) for most extensions, and 200 system speed bins that are shared by all extensions. 1) Press Func + 1. 2) Enter the location of the bin at which you want to store this number (470-489). • These are the default locations for the personal speed dial numbers.
DX-80/120 Cordless Phone User Guide DISTINCTIVE RINGING DISTINCTIVE RINGING You may choose one of eight distinctive ring tones for your extension to help identify when your extension is ringing. This feature can be especially helpful in open office areas where several phones may ring simulatneously. 1) Press Func + # + 7. • The phone sounds the current tone, and displays the setting number. RING TYPE :1 chg 2) Press chg until you hear the tone you want. 3) Press Talk twice to exit.
CHECKING FEATURE SETTINGS ON YOUR EXTENSION DX-80/120 Cordless CHECKING FEATURE SETTINGS ON YOUR EXTENSION You can easily review the current settings of features on your telephone.
DX-80/120 Cordless Phone User Guide REVERTING TO DEFAULT SETTINGS REVERTING TO DEFAULT SETTINGS You can clear all active modes at your extension (Call Forward, Do Not Disturb, etc.) and return your extension settings to the factory default. 1) Press Func + 6 + 9. The display shows the following screen to confirm. DEFAULT SET go 2) Press go to clear the custom settings. • You hear a confirmation tone when the operation is complete.
PROGRAMMING BUTTONS & CODES DX-80/120 Cordless Phone User Guide PROGRAMMING BUTTONS & CODES You DX-80/120 Cordless phone has six programmable Flexible Feature Buttons. You can store any system feature code on any available Feature Button for one-button operation. Certain programmed feature buttons light when activated (DND, Call Forward, DSS/BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not.
DX-80/120 Cordless Phone User Guide PROGRAMMING BUTTONS & CODES Programming Feature Buttons (continued) 4) Press dir to assign a directory number to this button and display: DIR NUMBER: _ bksp save chg 5) Enter the appropriate directory number. 6) Press save to store the setting. HINT If you make a mistake, use bksp and chg to reenter the number. 7) Continue programming other Flexible Feature Buttons. AND/OR 8) Lift/replace the handset to exit this programming.
PROGRAMMING BUTTONS & CODES DX-80/120 Cordless Phone User Guide Programming Feature Buttons (continued) 4) Press feat at the Select Function display. FTR CODE: _ bksp save chg 5) Press the Func button. 6) Enter the feature code you want to program to this button (e.g., Func + 6 + # for CID table review). 7) Press save to store the setting. HINT If you make a mistake, use bksp and chg to reenter the number. 8) Continue programming other Feature Codes.
DX-80/120 Cordless Phone User Guide PROGRAMMING BUTTONS & CODES Looking Up Feature Numbers (continued) To find a Suffix Code: Press the suffix softkey. • The list displays digits dialed after system resource directory numbers. 3) Use the back and next buttons to move through the display categories. 4) Press HOLD button to return to a previous menu level. 5) Press theTalk button twice to exit Feature/Directory Number Lookup.
PROGRAMMING BUTTONS & CODES DX-80/120 Cordless Phone User Guide HIDDEN CODES The Hidden Code feature allows you to store a four-digit code so you can dial it by pressing only one button. This feature is typically used to store a password for the voice mail mailbox. EXAMPLE When you hear the prompt to enter your password, press your Hidden Code button instead of having to your entire password. NOTE The Hidden Code must be stored on a Flexible Feature button.
DX-80/120 Cordless Phone User Guide PROGRAMMING BUTTONS & CODES USING THE HOT KEY Hot Key is the automatic operation of dial pad keys while the telephone is idle. That is, if the telephone is idle and you press a dial pad key, that button operation is processed as the first command of others that follow (like the remainder of an extension number). You can also disable the Hot Key. ENABLING THE HOT KEY While the telephone is idle: 1) Press Func + # + 6.
PROGRAMMING BUTTONS & CODES DX-80/120 Cordless Phone User Guide Hotline Speed Dialing (continued) 3) Enter the speed dial directory number or extension number to which you want to connect this extension when the handset is lifted. 4) Press save to display: HOTLINE TO: 123 immediate delay 5) Select if this destination is to be immediate or delayed. If you selected immediate: You will hear a confirmation tone. Now, skip to step 7.
DX-80/120 Cordless Phone User Guide USING STATUS MESSAGES USING STATUS MESSAGES You can use a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another user calls an extension with an active Status message, the system displays the message at the calling extension. SELECTING/CREATING A STATUS MESSAGE While the extension is idle 1) Press Func + 9 + 0 to display the first message choice.
USING STATUS MESSAGES DX-80/120 Cordless Phone User Guide Selecting/Creating a Status Message (continued) ALPHA-NUMERIC CHARTS FOR CREATING CUSTOM MESSAGES LOWERCASE LETTERS Use the letters associated with the number keys to spell out a name or word using lower case letters; for example, press the 5 key and the * key for the letter “k.” Press the associated Number Key Number Key 1 time for... 2 times for... 3 times for...
DX-80/120 Cordless Phone User Guide USING STATUS MESSAGES Alpha-Numeric Charts (continued) UPPERCASE LETTERS You can also use capital letters if you wish. Use the following table when entering a capital letter. Press the associated Number Key Number Key 1 time for... 2 times for... 3 times for... 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R 8 T U V 9 W X Y 4 times for... then press S Z NOTE The # button acts as an enter key.
USING STATUS MESSAGES DX-80/120 Cordless Phone User Guide Alpha-Numeric Charts (continued) NUMERALS If you wish to use numerals, refer to the following table. Then Number Key First press then for... 1 1 2 2 press 3 3 4 4 5 5 6 6 7 7 8 8 9 9 NOTE The # button acts as an enter key. You must press it after each character you enter to save that character in the position. You can also use # to enter a space. EXAMPLE: To enter “1846”, enter the following keystrokes.
DX-80/120 Cordless Phone User Guide ALLOWING/DENYING PAGING ALLOWING/DENYING PAGING You can block one-way page announcements at your extension by dialing the Page Deny code. The Page Allow/Deny feature does not affect enabled Background Music.
LOCKING/UNLOCKING YOUR PHONE DX-80/120 Cordless Phone User Guide LOCKING/UNLOCKING YOUR PHONE Use this feature to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password. LOCKING THE PHONE While the phone is idle: 1) Press Func + 9 + 7 to display: PSWD bksp :_ show chg 2) Enter the current password (the factory default is 0000).
DX-80/120 Cordless Phone User Guide SECTION 3 - MAKING CALLS USING THE SPEAKERPHONE To make a call using the hands-free speakerphone of the DX-80/120 phone: 1) Press Speaker without lifting the handset from the cradle. HINT When dialing an internal number, you can dial the extension or press the DSS button to automatically activate the speaker phone without pressing Speaker. 2) Press Talk twice to disconnect/hang up.
MAKING INTERCOM (INTERNAL) CALLS DX-80/120 Cordless Phone User MAKING INTERCOM (INTERNAL) CALLS 1) Dial the extension number. OR Press the (pre-programmed) DSS button of the extension that you want to call. HINT To call the attendant (operator), press 0. • Also remember that while 0 is the default for the attendant, your System Administrator may have changed it. USING CALL BACK Call Back has two options: • CO This allows you to reserve a busy outside line.
DX-80/120 Cordless Phone User Guide USING CALL BACK Call Back - CO Line (continued) If you dial an outside line access group and hear a busy tone: The following is displayed: CO LN BUSY XXX cbck Press the cbck soft key or dial # on the dial pad. Once you have completed step 1: The phone sounds a confirmation tone and the following is displayed: CBCK TO LINE XXX • After a few moments, the display returns to an idle state.
USING CALL BACK DX-80/120 Cordless Phone User Guide CALL BACK – EXTENSION When you call an extension that is busy, in Do Not Disturb (DND), or idle, you can use this feature to queue your call so that the system places the call again as soon as the extension is available (for busy or DND extensions) or the extension user returns (for idle extensions).
DX-80/120 Cordless Phone User Guide USING SPEED DIAL NUMBERS USING SPEED DIAL NUMBERS This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. When using speed dialing, you have the choice to either select a specific outside line you want to use, or to let the system automatically select the outside line. To select the outside line yourself: 1) Press the outside line number you want to use/ OR Dial the outside line directory number.
AUTOMATIC REDIALING DX-80/120 Cordless Phone User Guide AUTOMATIC REDIALING You can use Automatic Redial (AR) to dial the last number you dialed. The system automatically dials the number and then waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs up and then tries the call again. The number of attempts the phone will make is determined in the system programming. When you place a call and receive a busy signal: 1) Hang up.
DX-80/120 Cordless Phone User Guide CREATING CONFERENCE CALLS CREATING CONFERENCE CALLS The system can accommodate eight, four-member (party) conferences simultaneously. Conferences can include a maximum of three outside lines, and any number of extensions, to a maximum of four conference members. One inside key telephone station is the controller of the conference and constitutes one conference member.
CREATING CONFERENCE CALLS DX-80/120 Cordless Phone User Guide Establishing a Supervised Conference Call (continued on next page) To establish a four-party conference: Establish a three party conference (see steps 1 through 5 shown on the previous page). 6) Press Hold. 7) Place the third call (internal or external). 8) Press the Conference button. • The system joins the connections together. • You are the controller of the conference and count as one of the four parties. 9) Hang up to end the conference.
DX-80/120 Cordless Phone User Guide CREATING CONFERENCE CALLS CONFERENCE CONTROLLER PRIVILEGES As a conference controller, you can force the release of a conference member or establish a private connection with a conference member. RELEASING A CONFERENCE MEMBER While participating in a conference: The following appears on the display: XXX XXX XXX forced private 1) Press forced to display: PRESS DIR# exit 2) Dial the directory number (outside line number or extension number) you want to release.
CREATING CONFERENCE CALLS DX-80/120 Cordless Phone User Guide Conference Controller Privileges (continued) ESTABLISH A PRIVATE CONNECTION WITH ONE CONFERENCE MEMBER While participating in a conference: The following appears on the display: XXX XXX XXX forced private 1) Press private to display: PRESS DIR# 2) Dial the directory number (outside line number or extension number) to which you want to privately connect.
DX Cordless Phone User Guide SECTION 4 - ANSWERING CALLS You can answer incoming calls on your cordless phone by pressing either the Talk button or the Speaker button. If you press the Speaker button, the handset is in hands-free mode. To end a call in hands free mode you must press the Talk button twice. During a call you can switch the handset back and forth between hands-free and talk mode by pressing the Speaker button.
CALLER ID DX Cordless Phone User Guide RETRIEVING CALLER ID INFORMATION The system stores Caller ID information for one hundred calls in the CID table. You can review all call data, dial a stored number, or delete call data. Each logged call has three screens that you can view: Name, Number, Time and Date. While the phone is idle: 1) Press Func + 6 + # to access the CID Table. 2) Enter the password.
DX Cordless Phone User Guide PICKING UP CALLS IN YOUR GROUP PICKING UP CALLS IN YOUR GROUP You may answer calls ringing at another extension using the Call Pick Up Group feature. When you hear another extension in your pickup group ringing: Press to answer the call. OR When you hear an extension in another pickup group ringing: Dial that Pick Up Group number to answer the ringing call.
PICKING UP CALLS IN YOUR GROUP DX Cordless Phone User Guide Screening/Monitoring Incoming Calls (continued) • You will hear the caller leaving the message and the following is displayed: MONITORING answer exit 3) Press answer to immediately connect to the caller and remove them from the voice mailbox. • The voice mail button LED goes out. OR Press exit to leave (ignore) the caller in the voice mailbox to finish recording their message. • Your extension returns to the idle status.
DX Cordless Phone User Guide SECTION 5 - HANDLING CALLS PLACING CALLS ON HOLD There are several features available to you when putting a call on hold: • System Hold • Exclusive Hold • Hold Reminder • Holding Call Answer SYSTEM HOLD You may place any outside line on System Hold by pressing the Hold button. EXCLUSIVE HOLD You can place a call on hold at your extension only. The held line appears in use at other extensions. While connected to a call on an outside line: 1) Press Func + Hold.
PLACING CALLS ON HOLD DX Cordless Phone User Guide HOLDING CALL ANSWER Holding Call Answer allows you to place a call on hold and retrieve calls from hold by simply pressing the Hold button. When multiple calls are holding at an extension, Holding Call Answer accesses the outside line that has been holding the longest while placing the current call on hold. Holding Call Answer works for all outside lines regardless of the extension outside line button programming.
DX Cordless Phone User Guide TRANSFERRING CALLS TRANSFERRING CALLS Transfer is used to deliver calls from your extension to another extension. You can make a supervised transfer or an unsupervised transfer. During supervised transfers, you wait for the called party to answer the phone, then announce the call. In unsupervised transfers, you hang up before the called party answers. MAKING AN UNSUPERVISED TRANSFER Transfer a call without making an announcement to the destination number.
TRANSFERRING CALLS DX Cordless Phone User Guide Making a Supervised Transfer (continued on next page) 3) Wait for the destination number to answer. HINT If the destination number doesn’t answer, you can wait for voice mail (if applicable) answers or you can press Trans to end the transfer process and connect back to the caller. You can then take a message or try another transfer using the steps shown here. When the destination number answers: 4) Announce the call. 5) Hang up to complete the transfer.
DX Cordless Phone User Guide PARKING CALLS PARKING CALLS The Call Park / Call Park Answer features allow you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. While connected to an outside line call: 1) Press Func + 7 + 3. OR Press the feature button assigned as CALL PARK (if applicable). 2) Dial the extension number at which you want to park the call. OR 3) Press its DSS button (if applicable).
PAGING DX Cordless Phone User Guide PAGING The DX system provides two ways to place a page: • All Page (heard by all users on the system) • Zone Page (heard by a specific group of users) Page announcements are heard over extension speakers. While in the idle condition. 1) Lift the handset. To make a Zone Page: 2) Dial the Zone Page access code for the group of users you want to page. • Contact your System Administrator for the list of zones and access codes programmed for your system.
DX Cordless Phone User Guide SENDING MESSAGES RESPONDING TO A PAGE (MEET ME PAGING) Upon hearing a page announcement (internal or external), you can dial a single-digit Meet Me Page code from any telephone and be connected to the person paging. The DX Cordless phone enhances this high-use feature by providing a one-button access to the operation. At any DX Cordless extension, you may dial # to answer a page announcement.
SENDING MESSAGES DX Cordless Phone User Guide SENDING A QUICK “CALL-ME” MESSAGE You can send a text message requesting a call back (i.e., “call me”) to someone’s phone while they are away or on another call. If you place a call to an extension and get no answer or hear a busy signal the following appears on the display: CALLING STA XXX cbck msg next OR STA XXX BUSY cbck msg next 1) Press msg to display: MESSAGE TYPE call me preprog 2) Press call me to send the message to the destination extension.
DX Cordless Phone User Guide SENDING MESSAGES SENDING OTHER TEXT MESSAGES In addition to the “Call Me” text message that you can send to someone who is on or away from their phone, you can send a preprogrammed message (from the existing list) or create a custom message.
SENDING MESSAGES DX Cordless Phone User Guide Sending Other Text Messages (continued) SENDING A CUSTOMIZED MESSAGE If you don’t see a pre-programmed message you want to send, you can create one of your own. Follow steps 1 and 2 as shown on the previous page. 3) Press chg to display: _ bksp save chg 4) Use the alpha-numeric charts (shown on pages 69 through 71) and dial-pad to create the message. When you are finished entering your message: 5) Press save to send the message to the called extension.
DX Cordless Phone User Guide SENDING MESSAGES Sending a Customized Message (continued) ALPHA-NUMERIC CHARTS FOR CREATING CUSTOM MESSAGES LOWERCASE LETTERS Use the letters associated with the number keys to spell out a name or word using lower case letters; for example, press the 5 key and the * key for the letter “k”. Press the associated Number Key Number Key 1 time for... 2 times for... 3 times for...
SENDING MESSAGES DX Cordless Phone User Guide Alpha-Numeric Charts (continued) UPPERCASE LETTERS You can also use capital letters if you wish. Use the following table when entering a capital letter. Press the associated Number Key Number Key 1 time for... 2 times for... 3 times for... 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R 8 T U V 9 W X Y 4 times for... then press S Z NOTE The # button acts as an enter key.
DX Cordless Phone User Guide SENDING MESSAGES Alpha-Numeric Charts (continued) NUMERALS If you wish to use numerals, refer to the following table. Then Number Key First press then for... 1 1 2 2 press 3 3 4 4 5 5 6 6 7 7 8 8 9 9 NOTE The # button acts as an enter key. You must press it after each character you enter to save that character in the position. You can also use # to enter a space. EXAMPLE: To enter “1846”, enter the following keystrokes.
SENDING MESSAGES DX Cordless Phone User Guide CANCELING A SENT TEXT OR “CALL ME” MESSAGE You can cancel a text or call me message that you previously sent to another extension. 1) Press Func + * + 9 + 6 to display: DEL MW_TO :xxx bksp save chg 2) Enter the extension number at which you left the message. 3) Press save to delete the message and display: DEL MW_TO :123 bksp save chg SENDING A VOICE MESSAGE NOTE This feature is only available if the Voice Mail option has been installed on the DX system.
DX Cordless Phone User Guide ANSWERING A MESSAGE ANSWERING A MESSAGE Your telephone display indicates when you have a message waiting. MW FROM EXT xxx more reply del If a Text Message was sent, your display changes as follows: MW FROM EXT xxx more show del You can do any of the following: • • • • Press more to review other messages left at your extension. Press show to display Text Messages. Press reply to call back the extension that left a Call Me message.
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INDEX DX Cordless Phone User Guide INDEX A D All Call Forward 21 Answering a Message 73 Answering Machine Emulation 57 Answering Outside Calls 59 Automatic Dialing 49, 50 automatic hold 18 line selection 19 redialing 50 Default, reverting to 28 Deleting a call forward 27 De-registration 7 Dial pad touch tones 28 Distinctive ringing 29 Do not disturb 16 E Enabling Paging 43 Extension call back 48 External Call Forward 24 B Background music 15 noise 4 Busy Call Forward 22 F C Call Back CO Line 46 ext
DX Cordless Phone User Guide INDEX M S Meet Me Paging 65 Message answering 73 call me 66 canceling 73 sending 65 text 67 voice 72 Monitoring lines 72 Music, background 15 Screening incoming calls 57 Sending call me message 66 messages 65 text message 67 voice message 72 Setting background music 15 personal speed dials 28 Speakerphone 46 Speed dial 28, 49 Status messages 39 Supervised transfers 61 System hold & i-hold indication 59 programming mode 13 N No answer call forward 23 O Outside calls 45 Ove
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