User guide

Making Calls 2-9
Basic Operation
Wave Phone User Guide
Dialing a User’s Voicemail Directly
If your System Administrator enables this feature, you can leave a message in another user’s
voicemailbox directly without ringing that user’s phone. Also see “Using Voicemail” on
page 4-1 for more information about using Wave Voicemail features.
To Dial Directly into a User’s Voicemail
Enter the other user’s extension, then press
* after the extension (for example
187*).
If the option is available, you may also dial the extension, then * from the point when you
hear the auto attendant or the other user’s greeting to access their voicemail without
having to wait for the entire message to play.
Hint: This can be a useful feature for you to tell your frequent callers. You can also use it
as a quick way to leave yourself a voice message when calling in. Contact your System
Administrator to find out if this option is available on your company’s Wave system.
Using Account Codes
Depending on your office’s configuration of Wave, you may be prompted to enter an account
code when you place an external call. Even if you are not prompted for an account code by the
system, your office may require you to enter one. Your Wave System Administrator can tell you
what account codes, if any, you must use.
Account codes can be entered prior to placing a call or during an active call.
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will hear one of the
following prompts:
• Single beep—Prompts for the initial input
• Double beep—Indicates that you that you don’t need to enter an account code because
the contact whom you are dialing already has an associated account code.
If You Hear One of the Previous Prompts
Enter the account code followed by
#.
Release 1.5 SP3
September 2009