User guide

Using the Counterpath eyeBeam SIP Softphones with Wave A-11
CounterPath SIP Softphone
Wave Phone User Guide
Avoiding Hold and Transfer Timeouts and Disconnects
If a SIP softphone is used to transfer a call to a digital or analog phone, and the transfer takes
longer than 25 seconds, it may automatically time out and disconnect the call. Such a time out
and disconnect may also occur if a call between a SIP phone and SIP softphone (or between two
softphones) is placed on hold for longer than 30 seconds.
This behavior may occur because of the default Call Inactivity setting on the eyeBeam SIP
softphone. To change this behavior, change the value of the Call Inactivity setting from Enabled
(the default) to Disabled. For more information about how to change this setting, refer to the
eyeBeam v1.5 user manual (provided by the softphone manufacturer).
Flash
While on a call, you can use the Flash button to access a new line (like
selecting another line button). Doing so will put the current call on hold
so that you can then make or answer another call, or invoke a feature
code from another line.
With 2 calls in progress, Flash acts as a call toggle
button.
Hold Click either the phone’s Hold button or an active Line button to place a
caller on hold.
Note: If you use the Hold button to put a call on hold, no other calls can be
received. In order to put one call on hold to answer or make another
call, use the Flash button (see description above).If a call on hold
exceeds the hold ringback time, the ringback call is placed on a
different line. You can either follow the ringback call prompts to
connect to the call on hold, or hang up the ringback call and retrieve
the call on hold yourself.
Mute Click on the phone’s Mute button to mute the call.
Record Clicking Record performs a local eyeBeam recording, not a Wave call
recording. See the eyeBeam documentation for details.
Speakerphone See “Using the Speaker” on page 2-3.
Transfer Refer to the eyeBeam v1.5 user manual on how to perform both blind &
supervised transfers.
Feature Directions
Release 1.5 SP3
September 2009