User guide

Using Visual Voicemail (digital phones only) 4-16
Using Voicemail
Wave Phone User Guide
• Press 5 to set your status to On Vacation.
• Press 6 to set your status to Available (Queue only).
• Press 7 to set your status to Available (non-Queue).
• Press 8 to set your status to On Break.
Note: The options Available (Queue only), Available (non-Queue), and On Break are only
available if you are a member of a Wave Contact Center queue.
Using Visual Voicemail (digital phones only)
In addition to the basic voicemail features available on each phone, the Visual Voicemail feature
allows applicable prompts and softkey options to be viewed on any digital phone (with a display
and softkeys) while the phone is connected to voicemail.
Example: When listening to a new voicemail message, the display will offer the choices “REPLAY
SAVE DEL” (replay the message, save the message, delete the message), so that you can
select one of these options without having to wait to hear the prompt.
Using Visual Voicemail and Setting Options
To Use Visual Voicemail
While the phone is connected to voicemail:
1. Read the prompts on the display.
2. Press the corresponding softkey of the feature you want to access.
To Increase the Number of Visual Options Offered
When using Visual Voicemail, there are basic options you have available (
REPLAY and
SAVE). However, you can increase these options by enabling the Verbose Prompt Mode.
Once this feature has been enabled, you can press the
MORE softkey to view additional
options for listening to voicemail.
Example: In addition to the typical options of REPLAY, SAVE, MORE, once you enable this option,
you can press MORE to see additional options such as DELETE and SKIP. If you press
MORE again, you’ll see REW and FFWD. Press MORE a third time and you will be
returned to the original options of REPLAY, SAVE, MORE.
From an idle phone:
1. Press MENU softkey on the display.
2. Press
NEXT until VPRMT appears, then press the corresponding button.
3. Press
ON to select the VERBOSE PROMPT mode.
Release 1.5 SP3
September 2009