Wave ISM 1.5 SP3 Wave Phone User Guide Release 1.
Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2009 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
Revision History Release Date Documentation Changes Page No. 1.5 SP3 09/09 Simplified formatting styles throughout to make the document easier to read. --- Added note about displaying Call History information if all of your calls come in and out via line appearances (you never use your primary line). 3-5 Correction: If you enable Do Not Disturb while your primary line is ringing, the call is transferred to your No Answer forwarding destination.
Revision History Release Date 11/08 Documentation Changes Page No. A variety of corrections and small edits throughout the book. --- Call Announce is not supported in this release. 2-7 Notes added about delay in time to Direct Park and retrieve a Direct Park when using the Edge 700 - 24 button phone. 3-6 Updated description for System Park on digital phones. 3-10 Added a note regarding the requirement of a Call Waiting button in order to use CW on a digital phone.
Revision History Release Date 1.0 SP2 01/08 Documentation Changes Edge 700 Phone models and features added. Vodavi Digital Phone models and features were added. Outside Lines feature added for digital phones. Hands-free Answer Mode has been removed from Chapter 5 since it is not fully implemented in this version. 1.0 SP1 11/07 Hands-free Answer Mode has been added to the list of supported features. 1.0 10/07 Initial Release Release 1.5 SP3 Page No.
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Contents Contents Chapter 1 Introduction How To Use This Guide- - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Specific Phone Model Information and Features- - - - - - - - - - - - 1-1 Getting Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Your System Administrator- - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Vertical Technical Support - - - - - - - - - - - - - - - - - -
TOC-2 Contents Disabling Call Waiting for a Call - - - - - - - - - - - - - - - - - - - - - - - 2-10 Chapter 3 Using Wave Phone Features Authorization Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3 Using Authorization Codes [ALL] - - - - - - - - - - - - - - - - - - - - - - -3-3 Auto Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3 Programming, Editing, and Using an Auto Dial Button [D] - - - - - - 3-3 Call Appearance - - - - - - - - - - - - - - - -
TOC-3 Contents About Dial-by-Name [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27 Direct Station Select/Busy Lamp Field (DSS/BLF) - - - - - - - 3-28 Using the DSS/BLF Feature [D] - - - - - - - - - - - - - - - - - - - - - - - 3-28 Directory List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29 Using the Directory List [S]- - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29 Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31 Us
TOC-4 Contents Using the Privacy Feature [D]- - - - - - - - - - - - - - - - - - - - - - - - - 3-49 Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49 Using Redial [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49 Release - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50 Using the Release Button [D] - - - - - - - - - - - - - - - - - - - - - - - - - 3-50 Saved Number Redial - - - - - - - - - - - - - - - - - - - -
TOC-5 Contents Listening to New Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Listening to Saved Messages- - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Listening to Deleted Messages (from the current session only) - - 4-6 Listening Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6 Recording and Sending Messages - - - - - - - - - - - - - - - - - - 4-10 Recording a Message - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10 Message De
TOC-6 Contents Line Status Lights - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-18 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-19 Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-20 Setting Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-20 Advanced Volume Controls for the Headset/Mic (Option 7) - - - - 5-20 SIP Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - -
Adjusting the Pedestal (Edge 100 and Impact models only) - - - 6-27 Making the Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-28 Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-28 Modifying the Display Contrast (except Edge 700) - - - - - - - - - - 6-28 Volume Reset Override - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-29 Setting the Ring Volume and Tone - - - - - - - - - - - - - - - - - - - - - 6-29 Digital Phone Feature Codes - - - -
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Chapter 1 Introduction CHAPTER CONTENTS How To Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 List of Features by Phone Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical Wave system.
1-2 Introduction Getting Help If You are Using a Digital Phone For information on a Wave Digital Phone, see Chapter 6 to review descriptions for each of the digital phone models shown below: • Edge 100 - 12 button • Edge 700 - 24 button • Vodavi Enhanced - 8 button • Edge 100 - 24 button • Impact SCS - 12 button • Vodavi Executive - 8 button • Edge 700 - 8 button • Impact SCS - 24 button • Vodavi Executive - 30 button If You are Using a Analog Phone For information on a Wave Analog Phone, see Cha
1-3 Introduction List of Features by Phone Type The following Vertical Quick Reference Guides are available: • Wave SIP Phone Quick Reference Guide • Wave Digital Phone Quick Reference Guide • Wave Analog Phone Quick Reference Guide • Wave Voicemail Quick Reference Guide Wave Viewpoint User Guide The Wave Viewpoint User Guide describes how to use Wave’s Windows interface which allows you a quick and easy way to handle and manage calls and messages.
1-4 Introduction List of Features by Phone Type Feature SIP Digital Analog Camp on Centrex Conference Calls Dial-by-Name Directory List Do Not Disturb (DND) DSS/BLF Feature Codes Flash Forward Calls Greetings (manage) Headset Hold Intercom Note: While digital phone models, Impact SCS 8012 and 8024 have an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality.
1-5 Introduction List of Features by Phone Type Feature SIP Digital Analog Password (set/change) Privacy Redial Saved Number Redial Release Shift Silent Monitor (Supervisors Only) Speed Dial Status Commands (set) Supervise Calls (Coach, Monitor, Join) Swap Button Toggle/Switch Calls Transfer Blind Supervised (to) Voicemail User Programmable Buttons Voice title Voicecall Voicemail Call Notification Management Visual Release 1.
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Chapter 2 Basic Operation CHAPTER CONTENTS Using a Wave Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 Switching Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-2 Basic Operation Using a Wave Phone • Using phones other than your own (another user’s phone) • Dialing internal and external numbers • Dialing by name • Using the Hold feature (placing calls on hold to answer and switch between other calls, and so forth) • Making a call using the * options (redialing the last number you called, returning the last call that arrived • Disabling call waiting for a call • Using the Page and/or Intercom features Hint: For information about placing calls visua
2-3 Basic Operation Using a Wave Phone Softkeys For phones with displays, softkeys are provided that allow you to make selections on the display when choices are offered (for example, MENU, VMAIL, and so forth). Using the Speaker To Make a Call 1. Press the line or SPEAKER button. or, Press ( on models 9112i, 9133i, 9143i, and all Aastra Series 5 models). Hint: If you have a headset plugged into the phone, this action will then only toggle between the headset and the handset.
2-4 Basic Operation Using a Wave Phone To Switch from Handset to Speaker Mode While on a call using the handset: 1. Press the line or SPEAKER button. or, Press ( on models 9112i, 9133i, 9143i and all Aastra Series 5 models). Hint: If you have a headset plugged into the phone, this action will then only toggle between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-37.You can also just start dialing at this point.
2-5 Basic Operation Using a Wave Phone Obtain Information for Your Phone You can access a prompt that tells you your extension number and station ID. To Hear the Prompt Note: If you are using a digital phone, you can skip step 1 below. 1. Press the line or SPEAKER button to get a dial tone. 2. Press *00 to activate the prompt.
2-6 Basic Operation Answering Calls Answering Calls Aside from using the handset or speakerphone (when available), the operation of the Wave phones is quite basic. The main functions you’ll probably be using are: • Using the Hold feature • Using the Call Waiting, Call Park, Pickup, and Transferring features Using the Hold Feature You can place calls on hold and place a new call, switch between calls on hold, and end a call without losing other calls on hold.
2-7 Basic Operation Switching Between Calls Switching Between Calls You can switch (or toggle) between calls that you have on hold. You can answer calls, make calls, and transfer calls without losing other calls by using the Hold feature to switch between the various calls. To Switch (Toggle) from Your Current Call to a Call That Is on Hold If your phone has Call Appearance buttons: Press the button associated with the call you wish to retrieve. The current call will be put on hold.
2-8 Basic Operation Making Calls Making Calls Dialing Internal and External Numbers Internal calls are calls to other Wave extensions. External calls are calls to outside numbers, including calls to another phone system (PBX), a Centrex extension, another Wave system such as a branch office, and an Internet address. Note: If you encounter a delay after dialing before your calls are connected, press # after the extension or number (for example, 187#) to skip the delay.
2-9 Basic Operation Making Calls Dialing a User’s Voicemail Directly If your System Administrator enables this feature, you can leave a message in another user’s voicemailbox directly without ringing that user’s phone. Also see “Using Voicemail” on page 4-1 for more information about using Wave Voicemail features. To Dial Directly into a User’s Voicemail Enter the other user’s extension, then press * after the extension (for example 187*).
2-10 Basic Operation Making Calls If You Hear the Double Beep You can press # to use the contact’s associated account code. or, You can enter a different account code, then press #. If you enter the wrong account code, press Flash before pressing # and the system will let you re-enter it. Depending on how your Wave System Administrator configured your system, the prompt may occur either after you dial the access code or after you dial the phone number.
Chapter 3 Using Wave Phone Features CHAPTER CONTENTS Authorization Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4 Call History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-2 Using Wave Phone Features Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49 Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-3 Using Wave Phone Features Authorization Codes Authorization Codes You may be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions. Using Authorization Codes [ALL] To Use an Authorization Code 1. Dial a phone number. You hear a long beep, and the display (on SIP and Digital phones only) prompts you to enter your authorization code. 2. Enter your authorization code, then press #.
3-4 Using Wave Phone Features Call Appearance 4. Press the ADIAL softkey. 5. Press the button you want to use for the Auto Dial (see step 1 above). 6. Use the keypad to enter the name you want to assign to this button. 7. Press Next when the name is entered. 8. Enter the number you want to assign to this button. If you are programming an external phone number, enter the full phone number (including the external access digit(s) and area code).
3-5 Using Wave Phone Features Call History Call History A list of (up to) the last ten outgoing, ten incoming, and ten missed calls is stored for each digital phone. Note that multiple calls to or from the same destination will result in one entry in the list. Missed calls are not logged if the call is made to a hunt group in which the user is a member. A similar feature, Callers List, is available on SIP phones. See page 3-19.
3-6 Using Wave Phone Features Call Park Call Park Use Call Park to place a call on hold for retrieval from any phone on the system. Directed Park [ALL] Directed Park allows you to park a call on another line. A specific extension number may be programmed on your Directed Park button to allow you to always park a call on a specific line. SIP PHONES To Direct Park a Call With a party on the line: 1. Press Flash, then *66. 2. Dial the extension. 3. Listen for two beeps. 4. Hang up.
3-7 Using Wave Phone Features Call Park You can only park one call on any given line. Any other phones that have a Directed Park button targeted at the same line where the call was parked, and are configured to show status, will flash red, indicating that there is a call already parked on the target line. If you leave a call parked for a long period of time, your phone rings back, and PARK is displayed.
3-8 Using Wave Phone Features Call Park Self Park [ALL] Self Park places a call in a parked state on your primary line for retrieval from other phones. SIP PHONES To Park a Call at Your Primary Line With a party on the line: 1. Press Flash, then *64. 2. Dial the extension. 3. Listen for two beeps. 4. Hang up. To Retrieve a Parked Call From any phone: 1. Listen for the dial tone. 2. Press *65. 3. Dial the extension.
3-9 Using Wave Phone Features Call Park To Retrieve a Parked Call From any phone: Press the pre-programmed Self Park button. If the phone does not have a Self Park button, dial *65, then #. You can also use the Direct Park button (if programmed), then dial your extension to retrieve a call parked on your Primary Line. ANALOG PHONES To Self Park a Call With a party on the line: 1. Press Flash, then *64. 2. Listen for two beeps. 3. Hang up. To Retrieve a Self Parked Call 1.
3-10 Using Wave Phone Features Call Park System Park [ALL] Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone. SIP PHONES Note: This feature is pre-configured on the 480i/CT, 9480i/CT, and all Aastra Series 5 models. To Park a Call on the System While on an active call: 1. Press the pre-programmed System Park button. If your phone does not have a programmed System Park button, press Flash and dial *62 to park a call. 2. 3. Listen for two beeps.
3-11 Using Wave Phone Features Call Park DIGITAL PHONES To System Park a Call While on a call: 1. Press the pre-programmed System Park button. If your phone does not have a programmed System Park button, press Flash, then *62 to park a call. 2. Listen for two short beeps, and hang up. The display shows the parking slot number where the call is parked. Be sure that you remember this number since you’ll need to use it to retrieve the call.
3-12 Using Wave Phone Features Call Pickup To 1. 2. 3. Retrieve a System Parked Call Listen for the dial tone. Press *63. Dial the appropriate slot number. Call Pickup You can pick up a call on any extension within your call pickup group. If the line button you use to pick up a call is not part of a call pickup group you cannot pick up calls on lines that belong to a call pickup group. There are two types of Call Pickup: Extension Pickup and Group Pickup.
3-13 Using Wave Phone Features Call Pickup ANALOG PHONES To Answer a Specific Extension 1. Listen for the dial tone, then press *75. 2. Dial the extension number of the ringing station. Group Pickup [ALL] Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group. SIP PHONES To Answer a Call in Your Pickup Group Press the pre-programmed Group Pickup button. If your phone does not have a programmed Group Pickup button, dial *74.
3-14 Using Wave Phone Features Call Record Call Record Call Record records the currently active call and saves it as a WAV file to a voice mailbox. The maximum length of a recording equals the maximum length of a Voicemail message. The Call Record button is a programmed button; contact your System Administrator for additional information. Warning: In many localities, it is illegal to record a phone call without first notifying the person or persons being recorded.
3-15 Using Wave Phone Features Call Return Call Return Call Return calls back the last extension or phone number of the last answered call on your primary line. Note: Contact your System Administrator to find out if the Return Call feature is available for external numbers. Returning a Call [ALL] SIP & DIGITAL PHONES To Use Call Return Press the pre-programmed Call Return button to dial the last number that called your extension. If your phone does not have a programmed Call Return button, dial *69.
3-16 Using Wave Phone Features Call Waiting SIP PHONES The L2 button on each model serves as the call waiting indicator. Also, models 480i/CT and 9480i/CT has two softkeys: PICKUP and IGNORE. Pressing the PICKUP sofkey button is equivalent to the L2 button; it will connect you to the new call (and place the existing call on hold). However, pressing the IGNORE softkey sends the incoming call directly to voicemail.
3-17 Using Wave Phone Features Call Waiting To release the initial call While the initial call is active, press End Call. • For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( the DROP softkey. or use The initial call is dropped and you are reconnected to the call waiting call. The call waiting call is rolled onto the primary line button. Hint: You can add a call waiting call to a call on your primary line by pressing Conference.
3-18 Using Wave Phone Features Caller ID Blocking To Disable Call Waiting Press Call Waiting, or *70, then dial the phone number. or, Press Call Waiting during an active call. Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated. ANALOG PHONES To Accept a Call Waiting Call Press Flash to place the current call on hold and connect to the incoming call. To Reconnect to the Original Call Press Flash, then 3, then follow the prompts.
3-19 Using Wave Phone Features Callers List Callers List Using the Callers List [S] SIP PHONES The Callers List is a stored log of your incoming calls. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
3-20 Using Wave Phone Features Callers List Callers List Screen Display ICON DESCRIPTION You have received a new voice message. You have a call on hold. While browsing the Callers list, indicates an unanswered call. You are on an outgoing call. While browsing the Callers list, indicates an answered call. You are on an incoming call. While browsing the Callers list, indicates a Call Waiting call. You have an incoming Call Waiting call. N You have a new incoming call.
3-21 Using Wave Phone Features Callers List Editing in the Callers List WARNING: The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. Remember, you can add numbers from the Callers List to your Directory. See “Saving Numbers & Names to the Directory” on page 3-30 for detail.
3-22 Using Wave Phone Features Camp-on (Callback) Camp-on (Callback) Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer, or forwards you to Voicemail. Camp-on does not work on external phone numbers. The Camp-on button is a pre-programmed button. Contact your System Administrator for details. Using Camp-on (Callback) [D] / [A] DIGITAL PHONES After Receiving a Busy Signal or No Answer Press the pre-programmed Camp-on button.
3-23 Using Wave Phone Features Centrex Features ANALOG PHONES After Receiving a Busy Signal or No Answer 1. Hang up. 2. Go off-hook, then listen for the dial tone. 3. Press *76. 4. Hang up. When the target extension becomes available your phone will ring: 5. Answer the ring to retry your call. To Cancel Camp-on 1. Listen for the dial tone. 2. Press *77. 3. Listen for two beeps. 4. Hang up. Centrex Features The programmed Centrex Flash button allows you to access Centrex features.
3-24 Using Wave Phone Features Conference Calls ANALOG PHONES To Access Centrex Flash 1. Listen for the dial tone, then press *80. 2. Enter a Centrex feature code. Conference Calls You can set up a conference call that includes both internal and external parties. If you have a Conference ( ) button or a Flash button, you can set up a conference call. Contact your System Administrator for the maximum number of parties allowed on a single conference call.
3-25 Using Wave Phone Features Conference Calls To Make a Conference Call with Feature Codes During a call: 1. Press Flash to place the other party on hold. 2. Listen for the dial tone, then dial the extension of the third party. When the third party answers: 3. Press Flash and dial *71 to connect the calls. • If a party is not available, press Flash and dial *72 to reconnect to the first party. • If a party’s Voicemail answers, or the party does not want to join the conference, press End Call.
3-26 Using Wave Phone Features Conference Calls When the other party answers: 3. Press TRNS/CONF or TRANS button again to connect the calls. The number of parties in the current conference call will appear on the display. If a party is not available, press TAP, or press the button corresponding to the initial call to reconnect to the first party. 4. Press TRNS/CONF or TRANS again to place the conference call on hold and add a fourth party. Repeat steps 2 through 4 to add additional parties. 5.
3-27 Using Wave Phone Features Dial-by-Name Dial-by-Name The Dial-by-Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names. There are two lists of names that can be searched: one of internal names and one of external names. About Dial-by-Name [D] The Dial-by-Name Internal list will include the following numbers: • Extensions in the database. • Numbers listed in the Off-premise table.
3-28 Using Wave Phone Features Direct Station Select/Busy Lamp Field (DSS/BLF) Direct Station Select/Busy Lamp Field (DSS/BLF) DSS/BLF buttons allow you to perform certain functions with only one press of a button (such as calling an extension or transferring a call, and so forth). Features available on these buttons depend upon how they are programmed for your phone. Contact your System Administrator for details.
3-29 Using Wave Phone Features Directory List Using Blind Transfer A blind transfer allows you to transfer a call to another extension with one button press and without announcing the transfer. To Make a Blind Transfer While connected to another party: Press the DSS/BLF button. If the DSS/BLF button's programming has Blind Transfer enabled, a blind transfer will be attempted when the button is pressed. If not, a supervised transfer will be attempted instead.
3-30 Using Wave Phone Features Directory List To Search for an Entry by Name 3. Press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same button (for example, press 7 three times to display names that begin with the letter R). If there are multiple entries under the same letter, you can scroll through the list, or continue to press the next letters.
3-31 Using Wave Phone Features Do Not Disturb Do Not Disturb Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on Hold, Park, and Camp-on will still ring your phone. • Using the Do Not Disturb button, you can enable or disable Do Not Disturb while you are using the phone without interrupting your conversation.
3-32 Using Wave Phone Features Flash DIGITAL PHONES The Do Not Disturb pre-programmed button on your phone is set up by your System Administrator. To Enable Do Not Disturb Press the pre-programmed Do Not Disturb button. The Do Not Disturb red LED lights, and DND is displayed. If your phone does not have a programmed Do Not Disturb button, dial *41. Note: When you go off hook you receive "stutter" dial tone to indicate your phone is in a special state.
3-33 Using Wave Phone Features Forward Calls Forward Calls Use Forward to redirect your calls to another extension or phone number. Forwarding Calls [ALL] ALL PHONES Hint: You can use the following alternative method for forwarding calls on ANY phone or use the specific method shown for each phone type below. 1. Login to voicemail. 2. Press 5 for call forwarding. 3. Press 2 and follow the prompts for internal forwarding. 4. Press 3 and follow the prompts for external forwarding. 5.
3-34 Using Wave Phone Features Forward Calls To Forward Calls to an External Phone Number 1. Press the pre-programmed Forward button. If your phone does not have a programmed Forward button, press *43. 2. Enter the external access digit(s). This is the digit that allows you access to an external phone line (typically 9). 3. Enter the phone number to which you want to forward calls. If you enter an international phone number, you must enter a # at the end of the number.
3-35 Using Wave Phone Features Forward Calls To Forward Calls to External Phone Numbers 1. Press the pre-programmed User Forward button. If your phone does not have a programmed User Forward button, dial *43. 2. Enter the external access digit(s). The digit that allows you access to an external phone line (usually a 9). 3. Enter the phone number to which you want to forward calls. If you enter an international phone number, you must enter a # at the end of the number. 4.
3-36 Using Wave Phone Features Forward Calls Programming the User Forward Button To Program a Number on Your User Forward Button From an idle phone: 1. 2. 3. 4. 5. Press the MENU softkey on the display. Press NEXT until PROG appears, then press the corresponding softkey. Press NEXT until Ufwd appears, then press the corresponding softkey. Press the button you want to assign as the User Forward button. Enter the number.
3-37 Using Wave Phone Features Headset To Forward Your Phone to Another Extension 1. Listen for the dial tone, then press *43. 2. Dial the destination extension. 3. Listen for two beeps and hang up. To Cancel Either External or Internal Forwarding 1. Listen for the dial tone, then press *44. 2. Listen for two beeps and hang up. Using Forward (Follow-me) From any phone in the system, you can specify an extension to which you want your calls forwarded.
3-38 Using Wave Phone Features Headset DIGITAL & ANALOG PHONES When using a headset on digital or analog phones, you can adjust the volume by using the Volume buttons on the front of the phone. In addition to begin or end calls, you will need to use the Speaker keys with the headset plugged into the jack. Special Headset Modes (2.5mm and Bluetooth®) Certain Edge and Vodavi phones may be programmed with 2 special headset modes (in addition to the basic headset use).
3-39 Using Wave Phone Features Hold To Unpair the Bluetooth® Follow steps 1 and 2 above, then in step 3, select 2 to “unpair” the Bluetooth® device. The system will search for the device and, if successful, a “DEVICE DE-REGISTERED” will be displayed. Hold You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features.
3-40 Using Wave Phone Features Hold DIGITAL PHONES To Place a Call on Hold Press HOLD. When a call is on hold, the red LED flashes next to the corresponding line or call appearance button. You can hang up the handset or use other phone features. If you leave the call on hold for longer than the system hold time (three minutes is the default), your phone rings back and HELD is displayed. Note: The Flash button can be used to place calls on temporary hold. When you do so, you will hear dial tone.
3-41 Using Wave Phone Features Intercom Button Reconnect to a Call on Hold 1. Listen for the dial tone. 2. Press *65, then #. Hint: If you are on a call, you may use the Toggle method to switch between the two active calls. To End a Call Without Losing Your Call(s) on Hold You can use the Hold feature to end one call without losing other calls that may be on hold for you. 1. Press Flash, then 3 to end the current call. If you hung up, pick up the phone. 2.
3-42 Using Wave Phone Features Joining a Call DIGITAL PHONES (8012/8024 ONLY) To Make an Intercom Call 1. Press Intercom. 2. Dial the extension. To end the call: 3. Press Intercom or hang up. Joining a Call When a line appearance on your phone is in use by another party, the LED next to the corresponding button indicates whether you can join that call. • A Red LED indicates that Break-in is blocked. • A flashing green LED indicates that Break-in is allowed.
3-43 Using Wave Phone Features Multiple Call Handling Retrieving Voicemail Messages [S] / [D] See Chapter 4 for details about listening to voicemail messages. SIP PHONES To Retrieve Voicemail 1. Press the pre-programmed Voicemail button. If your phone does not have a programmed Voicemail button, dial extension 550. Note: Extension 550 is the default voicemail number for your system. Contact your System Administrator for additional information. 2. Follow the Voicemail prompts.
3-44 Using Wave Phone Features Mute • If you have one or more calls connected or on hold, you can place another call by pressing an available Line or Call Appearance button. You can select one of the multiple calls by pressing the corresponding button, other calls will be placed on hold. If there is not an available Line or Call Appearance button, then calls will immediately forward or will return a busy signal if the call cannot be forwarded.
3-45 Using Wave Phone Features Night Answer Night Answer By using the Night Answer feature, you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination. Your System Administrator can configure any on- or off-premise phone number as the destination. Setting Night Answer [ALL] SIP & ANALOG PHONES To Turn on the Night Answer Service Press *85. To Turn off the Night Answer Service Press *86.
3-46 Using Wave Phone Features Page Page The Page feature can operate in one of two ways: the Page button gives you access to the public address system and all the phone speakers on your system, or pages only a specific zone (group) of phones. Paging the Entire System [ALL] Hint: Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service. SIP PHONES To Page All Phones with Speakers 1. Press Intercom ( ).
3-47 Using Wave Phone Features Page ANALOG PHONES To Page All Phones with Speakers 1. Press *11, then begin speaking. 2. Make the announcement. 3. Hang up to end the page. You will remain connected to the public address system until you hang up. Paging a Specific Group/Zone [S] SIP PHONES To Page a Specific Group/Zone 1. Press Intercom ( ). If your phone does not have an Intercom button as shown above, dial *12 and the group number. 2. Make an announcement. 3.
3-48 Using Wave Phone Features Password Protection ANALOG PHONES To Page a Specific Group/Zone 1. Press Page (Zone). or, Press *12, then the zone number. 2. Begin speaking. 3. Hang up to end the page. Password Protection You can configure your phone so that it requires a password before allowing user programming such as editing the AutoDial buttons, programming feature buttons, and changing the voicemail display.
3-49 Using Wave Phone Features Redial Using the Privacy Feature [D] DIGITAL PHONES To Make a Call Private While ringback is heard or during a call: Press the pre-programmed Privacy button. If your phone doesn’t have a programmed Privacy button, press Flash, then *21. If a call is in privacy, all parties in the call will have the LED on any configured Privacy button illuminated red. To Turn off Privacy Press the illuminated Privacy button.
3-50 Using Wave Phone Features Release DIGITAL PHONES To Redial a Number Press Redial or #. Hint: To display the last number dialed, from an idle phone press MENU then REDIAL or #. Press SPEAKER to return the phone to idle. Note: You can also use Saved Number Redial to save a number you have just dialed or to which you are connected (see “Saved Number Redial” below).
3-51 Using Wave Phone Features Shift (Edge and Impact Phone Models Only) Redialing a Saved Number To Redial a Saved Number From an idle phone: Press Save/Repeat. The most recently stored number will be dialed. Storing the Saved Number as an Auto Dial The Save/Repeat button is intended to be a quick method to temporarily store a number. Only the number is stored; you are not prompted to enter a name and the value stored is not password protected.
3-52 Using Wave Phone Features Silent Monitor Silent Monitor Silent Monitor allows a supervisor to monitor an agent call without either the agent or the caller knowing that the call is being monitored. The supervisor hears both sides of the call but cannot speak to either the agent or the caller. This feature requires that the supervisor’s phone have a (programmed) Silent Monitor button and that the extension to be monitored has Silent Monitoring enabled.
3-53 Using Wave Phone Features Speed Dial Using Speed Dial [S] SIP PHONES Saving a Speed Dial Number Note: You can configure your speed dial number by saving a listing from your Callers List ( ), Redial ( ) or Directory list to a programmable button through your phone. Saving a new number to a button using one of these list keys overwrites the previous entry. To Save an Entry from Your Directory Lists 1. Press Directory. 2.
3-54 Using Wave Phone Features Speed Dial Using System Speed Dial [D] / [A] Depending on the feature button’s programming, System Speed Dial may work in one of three ways: • • • System Speed Dial—The System Dial button programming does not contain an index, and the Preview option is not selected System Speed Dial with a programmed number—The System Dial button is programmed with a default index to use. The index number consists of a three-digit number that represents an actual phone number to be dialed.
3-55 Using Wave Phone Features Supervising Calls (Monitor/Coach/Join) Supervising Calls (Monitor/Coach/Join) When enabled on your phone by the System Administrator, the various supervising call features allow you to any of the following: • Monitor—Listen in on a conversation between a user and at least one other party without being heard by any of them. This is the same feature as Silent Monitor for digital phones (see page 3-52).
3-56 Using Wave Phone Features Swap Button Using Call Supervising Features (Supervisors Only) [ALL] WARNING: Most states have laws requiring businesses to inform both their employees and their customers that calls may be monitored. 1. Go off hook, and listen for the dial tone. 2. Press *57 if you want to monitor a conversation. or, Press *58 if you want to coach a conversation. or, Press *59 if you want to join a conversation. 3.
3-57 Using Wave Phone Features Transfer Transfer Transfer places a call on hold while you dial the destination extension number. Your System Administrator configures the Transfer keys as blind or supervised transfer keys. Making a Blind Transfer [ALL] A blind transfer allows you complete a transfer without announcing the party to the destination extension. SIP PHONES To Make a Blind Transfer While on a call: 1. Press Transfer ( ) to place the active call on hold.
3-58 Using Wave Phone Features Transfer ANALOG PHONES To Make a Blind Transfer While on a call: 1. Press Flash, then 1. 2. Listen for the prompt to assist you with making the transfer. 3. Dial the destination extension. 4. Hang up to complete the transfer. Making a Supervised Transfer [ALL] A supervised transfer lets you announce a call before completing the transfer. SIP PHONES To Make a Supervised Transfer While on a call: 1. Press Transfer ( ) to place the caller on hold.
3-59 Using Wave Phone Features Transfer DIGITAL PHONES To Make a Supervised Transfer While on a call: 1. Press TRNS/CONF or Flash, to place caller on hold. 2. Listen for the dial tone, then enter the destination extension number. When the destination party answers: 3. Announce the call. 4. Hang up to complete the transfer. To Cancel the Transfer Press TAP to reconnect to the caller on hold. ANALOG PHONES To Make a Supervised Transfer While on a call: 1. Press Flash, then press 1. 2.
3-60 Using Wave Phone Features Transfer Transferring Calls to Voicemail [ALL] You can transfer calls directly into voicemail without ringing the destination extension. DIGITAL PHONES There are two ways to transfer a call directly to Voicemail via a digital phone: Via a Dedicated Transfer to Voice Mail feature button This method requires a specially programmed feature button (Transfer with the “Direct Transfer to Voice Mail” option selected).
3-61 Using Wave Phone Features User Programmable Buttons (On the Phone or Console) SIP AND ANALOG PHONES To Transfer a Call to Voicemail While on a call: 1. Press Flash, then #. 2. Press *83. Hint: You can also press Flash, then press 2. 3. Dial the destination extension. 4. Enter the voicemail hunt group. Contact your phone System Administrator for a list of hunt groups. 5. Hang up to complete the transfer.
3-62 Using Wave Phone Features Voicecall From an idle phone: 1. Decide which button you want to program. 2. Press the MENU softkey on the display. 3. Press NEXT until PROG appears, then press the corresponding button. 4. Press Next until the desired feature is displayed, then press the corresponding button. 5. Press the button you wish to program.
3-63 Using Wave Phone Features Voicecall Using the Voicecall Feature [S] / [D] SIP AND DIGITAL PHONES To Use Voicecall 1. Press the pre-programmed Voicecall button. If your phone does not have a programmed Voicecall button, dial *82. Listen for the dial tone. 2. Dial an extension. The other party hears a tone on the phone speaker. 3. Begin speaking.
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Chapter 4 Using Voicemail CHAPTER CONTENTS Accessing Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Setting or Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Listening to and Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 Recording and Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-2 Using Voicemail Accessing Voicemail Logging In from Your Own Wave Phone You can easily access your email from your own Wave phone. Note: If you are a digital phone, also see “Using Visual Voicemail (digital phones only)” on page 4-16 To Access Voicemail from Your Own Wave Phone 1. Press MESSAGE or VMAIL softkey. If your phone does not have a MESSAGE button or VMAIL softkey, take the phone off-hook, then press # twice.
4-3 Using Voicemail Accessing Voicemail At the extension prompt: 3. Enter your extension, then press #. At the password prompt: 4. Enter your password, then press #. 5. Proceed with using the voicemail features and/or making changes to your account settings described later in this section (such as changing your password). Logging in from any External Phone* You can access your voicemail from outside the Wave system (for example, from home, a client’s office, and so forth).
4-4 Using Voicemail Setting or Changing Your Password Setting or Changing Your Password You can easily change your password as often as needed. However, take care when choosing what password you should use. IMPORTANT: Your Vertical Wave phone system may be customized with specific rules or restrictions for choosing a password. Please contact your phone System Administrator for details. The very first time you log into voicemail, you will need to use the system default password (usually “0000”).
4-5 Using Voicemail Listening to and Managing Messages Listening to and Managing Messages Once you log in, you have access to a variety of options. Most commonly, you will log in to listen to messages. You will always have prompts to guide you through each option.
4-6 Using Voicemail Listening to and Managing Messages Listening to Deleted Messages (from the current session only) If you have deleted messages during the current session (without exiting voicemail), you can recall/listen to them. Once you recall them, you can treat them as you would a new or saved message (that is, you can use any of the “Listening Options” on page 4-6. Note: You cannot access deleted messages from any previous sessions.
4-7 Using Voicemail Listening to and Managing Messages Deleting a Message During a message, or as soon as it has finished playing: Press 3 to delete the current message. Recovering Deleted Messages (from this session only) While you are still in the current voicemail session, and NOT playing a message: Press 8 to undelete any messages deleted in this session. Note: If you deleted messages in a previous voicemail session, these messages cannot be recovered.
4-8 Using Voicemail Listening to and Managing Messages Replying to a Message You can send an immediate reply to the person who left the current voicemail. Your reply will be left as a new message for the user(s) the next time he/she logs into voicemail. If the message was sent to multiple recipients, you have the choice of replying to just the original sender or to all recipients. During a message, or as soon as it has finished playing: 1. Press 4 to access additional Listening Options.
4-9 Using Voicemail Listening to and Managing Messages 4. Press 1 to accept your recording. or, Press 2 to hear your recording. or, Press 3 to re-record the message. 5. Set deliver options (as described in “Sending a Message” on page 4-11) or re-record your message, as needed. 6. Enter the extension to which you want to forward the message, then press #. Repeat step 5 for each extension you want to include. Hint: If you do not know a user’s extension number, press 411, then select the user by name.
4-10 Using Voicemail Recording and Sending Messages When the caller’s number appears: 3. Press 1 to dial that number. or, To choose from a list of available numbers for the sender (see Note above): Press 2 to hear a list of available numbers. 4. Select the appropriate number to dial the sender. 5. Press Flash, then press 3, or wait for the other party to hang up to make another call. Recording and Sending Messages You can record and send messages directly to someone’s mailbox.
Message Delivery Options (Urgent or Private Messages) 4-11 Using Voicemail To add to the current message (append) Press 4 to append to the end of the message, then repeat from step 2 above. or, To cancel the current message (without sending it) Press * to cancel the recorded message.
4-12 Using Voicemail Managing Your Voicemail Account • With a Callback Number—You can add an external “callback” number for the recipient. This provides him/her with a number to which they can reply. However, this only applies to external callback numbers. You will be prompted to enter the external number. After you have pressed # or 1 (as per the prompt) to accept the recording you have just made: Press 5 to mark the message as Urgent. or, Press 6 to mark the message as Private.
4-13 Using Voicemail Managing Your Voicemail Account Recording Your Voice Title Name Record or change your name as it will be heard by callers when they dial your extension. If you do not record your own voice title, the system may play a default recording (contact your System Administrator for more information about any default recordings). 1. Log into your account. At the prompt: 2. Press 6 to access Account Preferences. 3. Press 2 access the Name Title menu. 4.
4-14 Using Voicemail Managing Your Voicemail Account At the prompt, choose one of the following: • Press 1 to replay the current greeting. • Press 2 to skip to the next greeting (if you have more than one greeting recorded). • Press 3 to make the current greeting active (if you have more than one greeting recorded). • Press 4 to re-record an existing greeting, then press # to complete and save it. • Press 6 to record/add a new greeting, then press # to complete and save it.
4-15 Using Voicemail Setting Your Status Commands 6. Enter the extension number. 7. Press 1 to accept the entry. or, Press 2 to change the entry, then repeat from step 6 above. To Use an External Number After you complete steps 1 through 4 above: 5. Press 3. 6. Enter the external number. IMPORTANT: You will need to include any access number (such as “9”), and any long distance numbers (such as 1 and the area code) if applicable. 7. Press # to hear your entry repeated. 8.
4-16 Using Voicemail Using Visual Voicemail (digital phones only) • Press 5 to set your status to On Vacation. • Press 6 to set your status to Available (Queue only). • Press 7 to set your status to Available (non-Queue). • Press 8 to set your status to On Break. Note: The options Available (Queue only), Available (non-Queue), and On Break are only available if you are a member of a Wave Contact Center queue.
4-17 Using Voicemail Using Visual Voicemail (digital phones only) Voicemail Message Number Display When the phone is idle its display will either show VMAIL (IF there are no new Voicemail messages in the phone’s mailbox), or # MSG (where # equals the number of new messages in the mailbox). To Retrieve Messages When either VMAIL or # MSG is on the display: Press the leftmost softkey to initiate a call to Voicemail to retrieve the messages.
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Chapter 5 About Wave SIP Phones CHAPTER CONTENTS Vertical SIP Phones 9133i and 9143i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2 Vertical SIP Phone 9112i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4 Vertical SIP Phones 480i/CT and 9480i/CT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 Aastra SIP Phone 53i. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11 Aastra SIP Phone 55i. . .
5-2 About Wave SIP Phones Vertical SIP Phones 9133i and 9143i Vertical SIP Phones 9133i and 9143i 1 - Speaker (located under the handset) 2 6 - End Call - Handset 3 - Hold 5 - Display 4 - Scroll & Select 7 - Callers LIst 8 - Conf 9 - Options 10 - Directory 11 - Save 12 - Delete 13 - Flash 14 - Mute 21 - Volume Up 22 - Volume Down 23 - Headset (Auxiliary) Jack (located behind front panel) 20 - Redial 17 - Xfer 15 - Microphone Opening (located under the front panel) 16 - Six Pre-programmed (PGM)B
5-3 About Wave SIP Phones Vertical SIP Phones 9133i and 9143i Feature Keys & Functions Feature Used to … 1 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 2 Handset Answer or place an internal or external call. 3 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features. 4 Scroll and Select Buttons Scroll through menu options and select items shown on the display (see page 5-17).
5-4 About Wave SIP Phones Vertical SIP Phone 9112i Vertical SIP Phone 9112i 1 - Speaker (located under the handset) 6 - End Call 2 - Handset 3 - Hold 5 - Display 7 - Callers LIst 4 - Scroll & Select 8 - Conf 9 - Options 10 - Directory 11 - Save 12 - Delete 13 - Swap 14 - Flash 15 - One Pre-programmed (PGM) Button 21 - Volume Up 20 - Redial 22 - Volume Down 23 - Headset (Auxiliary) Jack (located behind front panel) Release 1.
5-5 About Wave SIP Phones Vertical SIP Phone 9112i Feature Keys & Functions Feature Used to … 1 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 2 Handset Answer or place an internal or external call. 3 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features. 4 Scroll and Select Buttons Scroll through menu options and select items shown on the display (see page 5-17).
5-6 About Wave SIP Phones Vertical SIP Phones 480i/CT and 9480i/CT Vertical SIP Phones 480i/CT and 9480i/CT 1 - Speaker (located under the handset) 2 - Cordless Handset (with integral display) 3 - Hold 4 - Redial 7 - Display 5 - Goodbye 6 - Options 8 - Six Softkeys 9 - Scroll & Select 10 - Icom 11 - Services 17 - Mute 15 - Xfer 18 - Speaker/Headset 14 - Conf 19 - Volume Down 16 - Volume Up 12 - Microphone Opening (located under the front panel) 13 - Four Line Appearance Buttons 20 - Headset (Au
5-7 About Wave SIP Phones Vertical SIP Phones 480i/CT and 9480i/CT Feature Keys & Functions Feature Used to … 1 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 2 Handset Answer or place an internal or external call. 3 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features. 4 Redial Button Place a call to the last phone number you dialed from your phone.
5-8 About Wave SIP Phones Vertical SIP Phones 480i/CT and 9480i/CT Using the 480i/CT and 9480i/CT SIP Phone Hand Set vs. Base Station The 480i/CT and 9480i/CT SIP phone consists of a cordless handset and base station, both of which can be used to place and take calls. IMPORTANT: Before using the cordless handset on the 480iCT or 9480iCT SIP phone to place or answer calls, the handset must be paired (registered) to its base station.
5-9 About Wave SIP Phones Vertical SIP Phones 480i/CT and 9480i/CT Pairing/Unpairing the Cordless Handset & Base Station (480i/CT & 9480i/CT) Before using the 480iCT or 9480iCT cordless handset to place or answer calls, the handset must be paired (registered) to its base station. When successful, pairing adds the handset name to the handset list on the base and synchronizes the handset list from the base station to the newly-paired handset.
5-10 About Wave SIP Phones Vertical SIP Phones 480i/CT and 9480i/CT Unpairing Handset from the Base Station Unpairing of the handset can be done from either the cordless handset or the base station. Caution: Unpairing of the handset will return it to factory default state. All data including the functions in the Feature button will be removed.
5-11 About Wave SIP Phones Aastra SIP Phone 53i Aastra SIP Phone 53i 1 - Speaker (located under the handset) 2 - Handset 3 4 5 6 7 8 - Save Delete Flash Trans Conf One Pre-programmed (PGM) Button 10 - Message Waiting Light 9 - Pre-programmed Button Display 11 - Call and Station Status Display 12 - Scroll & Select 13 - Three Line Appearance Buttons 14 - Speaker/Headse 15 - Mute 22 - Volume Down 21 - Volume Up 23 - Headset (Auxiliary) Jack (located behind front panel) Release 1.
5-12 About Wave SIP Phones Aastra SIP Phone 53i Feature Keys & Functions Feature 1 Speaker 2 3 4 5 6 7 8 Used to … Hear the other party during a call without using the handset or headset (Speaker Mode). Handset Answer or place an internal or external call. Save Button Store settings made for the Options, Directory, and Callers List functions. Delete Button Erase information stored in the Directory or Callers List. Flash Button Access various functions, and work with feature codes.
5-13 About Wave SIP Phones Aastra SIP Phone 55i Aastra SIP Phone 55i 6 - Five Programmable (PGM) Button 1 - Speaker (located under the handset) 5 - Message Waiting Light 3 - Flash 2 - Handset 4 - Pre-programmed Button Display 7 - Call and Station Status Display 8 - Six Softkeys 9 - Four Line Appearance Buttons 10- Speaker/Headse 11 - Mute 19 - Volume Down 18 - Volume Up 20 - Headset (Auxiliary) Jack (located behind front panel) Release 1.
5-14 About Wave SIP Phones Aastra SIP Phone 55i Feature Keys & Functions Feature Used to … 1 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 2 Handset Answer or place an internal or external call. 3 Flash Button Access various functions, and work with feature codes. 4 Pre-programmed Button View information about the status of various features such as Flash, Trans, and so forth (see item 6 below). See your System Administrator for details.
5-15 About Wave SIP Phones Aastra SIP Phone 57i Aastra SIP Phone 57i 6 - Four Pre-programmed (PGM) Button 1 - Speaker (located under the handset) 5 - Message Waiting Light 3 - Flash 2 - Handset 4 - Pre-programmed Button Display Area 7 - Four Softkeys 8 - Call and Station Status Display Area 9 - Four Line Appearance Buttons 10- Speaker/Headset 13 - Scroll & Select 20 - Conf 21 - Xfer 18 - Volume Up 19 - Volume Down 22 - Headset (Auxiliary) Jack (located behind front panel) Release 1.
5-16 About Wave SIP Phones Aastra SIP Phone 57i Feature Keys & Functions Feature 1 Speaker 2 Handset 3 Flash Button 4 Pre-programmed Button Display Area 5 Message Waiting Light 6 Pre-programmed (PGM) Used to … Hear the other party during a call without using the handset or headset (Speaker Mode). Answer or place an internal or external call. Access various functions, and work with feature codes. View information about the status of various features such as Flash, Trans, and so forth (see item 6 below).
5-17 About Wave SIP Phones Using a SIP Phone Using a SIP Phone This section describes how to use the physical features on your Vertical SIP phone, including: • Hard Keys • Navigation Arrow Keys • Line Appearance Buttons • Display Information Hard Keys The hard keys on your phone are dedicated to specific call handling features. See the Introduction section of this guide for a picture and details of your phone.
5-18 About Wave SIP Phones Using a SIP Phone Line Appearance Buttons All Vertical SIP phones support a primary line, which corresponds to your primary extension number. Your extension number appears on your phone’s display. Depending on the model, your phone may have additional line appearance buttons. See pages 5-2 through 5-7 for details. Note: SIP phones are limited to 2 calls, on Line 1 and Line 2 (Primary and Secondary lines). Lines 3 and 4 can be used for bridged call appearances.
5-19 About Wave SIP Phones Using a SIP Phone Display Information The Vertical SIP phones include a back-lit display that provide information about what is happening on your phone. During normal operation, you will see the following information in the display: • Idle—When your phone is idle, the display shows your name, the date and time, and your extension.
5-20 About Wave SIP Phones Phone Settings Phone Settings Setting Options Pressing the Options button gives you a list of configurable options. 01 Language 02 Time and Date The first seven options allow you to customize your phone settings: 03 Set Ring Tone Setting Options 01 through 06 04 Clear Msg. Wtg. 05 Contrast Level 06 Live Dialpad Setting Option 7 07 Headset Settings For option 7, see “Advanced Volume Controls for the Headset/Mic (Option 7)” on page 5-20.
5-21 About Wave SIP Phones Phone Settings Release 1.
5-22 About Wave SIP Phones Phone Settings Release 1.
5-23 About Wave SIP Phones SIP Phone Feature Codes SIP Phone Feature Codes The following table lists the feature codes available from your SIP phone. For other features, you use the buttons on your phone. For details about a particular feature, see Chapter 3. IMPORTANT: Each of the features described below may have a fixed or programmable button that may be used instead of the Feature Code shown.
5-24 About Wave SIP Phones SIP Phone Feature Codes Conference Add party to conference: Flash + *71 Return to conference if a member is not available: *72 Do Not Disturb Set Do Not Disturb mode: *41 Cancel Do Not Disturb mode: *42 Forward Calls To Extension or External Number from your own phone *43 + extension or phone number Note: Forwarding to an external number may require that you enter an access code or password. See your System Administrator to see if this applies to you.
5-25 About Wave SIP Phones SIP Phone Feature Codes Supervise Calls Note: Supervise Call commands are available only if you have permission to use that command and the user is configured to allow being supervised with that command. Release 1.
5-26 About Wave SIP Phones SIP Phone Feature Codes Release 1.
Chapter 6 About Wave Digital Phones CHAPTER CONTENTS Edge 100 - 12 button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2 Edge 100 - 24 button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 Edge 700 Phone- 8 Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6 Edge 700 Phone - 24 Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6-2 About Wave Digital Phones Edge 100 - 12 button Edge 100 - 12 button 3 - Speaker (located under the handset) 2 - Handset 4 - Display 5 - Three Softkeys (not programmable) 1 - Headset (auxiliary) Jack (located behind front panel) 6 - Twelve Pre-programmed (PGM) Button 17 - VOLUME (up) 7 - MESSAGE 8 - SHIFT 16 - VOLUME (down) 9 - TAP 10 - TRANS/CONF 15 - REDIAL 11 - SPEAKER 12 - MUTE 13 - HOLD 14 - Microphone Opening (located under the front panel of the phone) Note: This phone model also inclu
6-3 About Wave Digital Phones Edge 100 - 12 button Feature Keys & Functions Feature Used to … 1 Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. 2 Handset Answer or place an internal or external call. 3 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 4 Display View information about the options and status of your phone. 5 Softkeys (3) Make selections from the display.
6-4 About Wave Digital Phones Edge 100 - 24 button Edge 100 - 24 button 3 - Speaker (located under the handset) 2 - Handset 4 - Display 1 - Headset (auxiliary) Jack (located behind front panel) 5 - Three Softkeys (not programmable) 6 - Twenty-four Pre-programmed (PGM) Buttons 17 - VOLUME (up) 7 - MESSAGE 8 - SHIFT 16 - VOLUME (down) 9 - TAP 10 - TRANS/CONF 15 - REDIAL 11 - SPEAKER 12 - MUTE 13 - HOLD 14 - Microphone Opening (located under the front panel of the phone) Note: This phone model als
6-5 About Wave Digital Phones Edge 100 - 24 button Feature Keys & Functions Feature Used to … 1 Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. 2 Handset Answer or place an internal or external call. 3 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 4 Display View information about the options and status of your phone. 5 Softkeys (3) Make selections from the display.
6-6 About Wave Digital Phones Edge 700 Phone- 8 Button Edge 700 Phone- 8 Button 5 - Eight Pre-programmed (PGM) Buttons (red LEDs only) 2 - Handsfree Speaker (located under the handset) 4 3 - Display Message Waiting Light 1 - Handset 6 - TRANS 7 - TAP 8 - Volume (down)/(up 12 - Headset (2.5mm) Jack (located behind front panel) Release 1.
6-7 About Wave Digital Phones Edge 700 Phone- 8 Button Feature Keys & Functions Feature Used to … 1 Handset Answer or place an internal or external call. 2 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 3 Display View information about the options and status of your phone. 4 Message Waiting Light Indicate when you have a new voicemail message. 5 Pre-programmed (PGM) Perform special phone functions (pre-programmed by the System Administrator).
6-8 About Wave Digital Phones Edge 700 Phone - 24 Button Edge 700 Phone - 24 Button 3 - Flat (Ribbon) Cable (located on the back of the phone) 2 - Speaker (located under the handset) 1 - Handset 5 - Message Waiting Light 6 - Three Softkeys (not programmable) 4 - Display 7 - Twenty-four (PGM) Pre-programmed Buttons 15 - HOLD 9 - TAP | 10 - TRANS 11 - SHIFT | 12 - MUTE 16 - SPEAKER 17 - Headset (2.
6-9 About Wave Digital Phones Edge 700 Phone - 24 Button Feature Keys & Functions Feature Used to … 1 Handset Answer or place an internal or external call. 2 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 3 Flat (Ribbon) Cable Connector Connect a Bluetooth® or Duplex module. 4 Display View information about the options and status of your phone. 5 Message Waiting Light Indicate when you have a new voicemail message.
6-10 About Wave Digital Phones Impact SCS (8012) - 12 button Impact SCS (8012) - 12 button 4 - Three Softkeys (not programmable) 1 - Handset 2 - Display 3 - Speaker 5 - Twelve Pre-programmed (PGM) Butto 6 - SHIFT 7 - MUTE 8 - SPEAKER 16 - Headset (Auxiliary) Jack (located behind front panel) 15 - TRANS/CONF 12 - TAP 14 - HOLD 13 - Volume Down Release 1.
6-11 About Wave Digital Phones Impact SCS (8012) - 12 button Feature Keys & Functions Feature Used to … 1 Handset Answer or place an internal or external call. 2 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 3 Display View information about the options and status of your phone. 4 Softkeys (3) Make selections from the display. 5 Pre-programmed (PGM) Perform special phone functions (pre-programmed by the System Administrator).
6-12 About Wave Digital Phones Impact SCS (8024) - 24 button Impact SCS (8024) - 24 button 3 - Three Softkeys (not programmable) 1 - Handset 5 - Twenty-four Pre-programmed Buttons 4 - Display 2 - Handsfree Speaker (PGM 6 - MUTE 14 - HOLD 15 - TRANS/CONF 12 - TAP 10 - Volume Up 8 - SHIFT 11 - INTERCOM 9 - SPEAKER 13 - Volume Down 7 - Microphone Opening (located under the front pane 16 - Headset (Auxiliary) Jack (located behind front panel) Release 1.
6-13 About Wave Digital Phones Impact SCS (8024) - 24 button Feature Keys & Functions Feature Used to … 1 Handset Answer or place an internal or external call. 2 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 3 Softkeys (3) Make selections from the display. 4 Display View information about the options and status of your phone. 5 Pre-programmed (PGM) Perform special phone functions (pre-programmed by the System Administrator).
6-14 About Wave Digital Phones Impact SCS (8312) - 12 button Impact SCS (8312) - 12 button 3 - Speaker (located under the handset) 4 - Display 2 - Handset 5 - Three Softkeys (not programmable) 1 - Headset (auxiliary) Jack (located behind front panel) 6 - Twelve Pre-programmed (PGM) Buttons 7 - MESSAGE 8 - SHIFT 9 - TAP 10 - TRANS/CONF 11 - SPEAKER 12 - MUTE 16 - VOLUME (down) 13 - HOLD 17 - VOLUME (up) 15 - REDIAL 14 - Microphone Opening (located under the front panel of the phone) Note: This phone
6-15 About Wave Digital Phones Impact SCS (8312) - 12 button Feature Keys & Functions Feature Used to … 1 Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. 2 Handset Answer or place an internal or external call. 3 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 4 Display View information about the options and status of your phone. 5 Softkeys (3) Make selections from the display.
6-16 About Wave Digital Phones Impact SCS (8324) - 24 button Impact SCS (8324) - 24 button 3 - Speaker (located under the handset) 4 - Display 2 - Handset 5 - Three Softkeys (not programmable) 1 - Headset (auxiliary) Jack (located behind front panel) 6 - Twelve Pre-programmed (PGM) Buttons 7 - MESSAGE 8 - SHIFT 9 - TAP 10 - TRANS/CONF 11 - SPEAKER 16 - VOLUME (down) 12 - MUTE 15 - REDIAL 13 - HOLD 17 - VOLUME (up) 14 - Microphone Opening (located under the front panel of the phone) Note: This pho
6-17 About Wave Digital Phones Impact SCS (8324) - 24 button Feature Keys & Functions Feature Used to … 1 Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. 2 Handset Answer or place an internal or external call. 3 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 4 Display View information about the options and status of your phone. 5 Softkeys (3) Make selections from the display.
6-18 About Wave Digital Phones Vodavi Enhanced Phone - 8 Button Vodavi Enhanced Phone - 8 Button 2 - Speaker (located under the handset) 1 - Handset 3 - Eight Pre-programmed (PGM) Buttons 4 - TRANS 11 - VOLUME Down 5 - SPEED 6 - ON/OFF 7 - MUTE 10 - VOLUME Up 8 - HOLD 9 - Microphone Opening (located under the front panel of the phone) Release 1.
6-19 About Wave Digital Phones Vodavi Enhanced Phone - 8 Button Feature Keys & Functions Feature Used to … 1 Handset Answer or place an internal or external call. 2 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 3 Pre-programmed (PGM) Perform special phone functions (pre-programmed by the System Administrator). Buttons (8) 4 SPEED Access system speed dial numbers.
6-20 About Wave Digital Phones Vodavi Executive Phone - 8 Button Vodavi Executive Phone - 8 Button 2 - Speaker (located under the handset) 1 - Handset 3 - Display 4 - Three Softkeys (not programmable) 5 - Eight Pre-programmed (PGM) Buttons 6 - TRANS 13 - VOLUME Down 7 - SPEED 8 - ON/OFF 9 - MUTE 12 - VOLUME Up 10 - HOLD 11 - Microphone Opening (located under the front panel of the phone) Release 1.
6-21 About Wave Digital Phones Vodavi Executive Phone - 8 Button Feature Keys & Functions Feature Used to … 1 Handset Answer or place an internal or external call. 2 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 3 Display View information about the options and status of your phone. 4 Softkeys (3) Make selections from the display. 5 Pre-programmed (PGM) Perform special phone functions (pre-programmed by the System Administrator).
6-22 About Wave Digital Phones Vodavi Executive Phone - 30 Button Vodavi Executive Phone - 30 Button 2 - Handset 3 - Speaker (located under the handset) 7 - Thirty Pre-programmed (PGM) Button 4 - Display 1 - Headset (auxiliary) Jack (located behind front panel) 5 - Three Softkeys (not programmable) 6 - HTP* 20 - VOLUME Down 18 - ON/OFF 19 - VOLUME Up 17 - HOLD 911 13 15 TRANS | 10 - CONF - CAMP-ON | 12 - MSG - FWD | 14 - FLASH - MUTE | 16 - SPEED 8 - Microphone Opening (located under the front pan
6-23 About Wave Digital Phones Vodavi Executive Phone - 30 Button Feature Keys & Functions Feature Used to … 1 Headset (2.5mm) Jack Speak to a caller when using a headset instead of holding the handset. 2 Handset Answer or place an internal or external call. 3 Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). 4 Display View information about the options and status of your phone. 5 Softkeys Make selections from the display.
6-24 About Wave Digital Phones Using a Digital Phone Using a Digital Phone Line Appearance Buttons All phones have a primary line button. Your phone may also include one or more secondary line appearance buttons as well as outside line buttons. Each line button has a corresponding status LED beside it: • A line is idle when the LED is not lit. • A line with a red LED is in use and you cannot join the call. • A line with a green LED indicates a call connected to your phone.
6-25 About Wave Digital Phones Using a Digital Phone On Connected Calls When you are connected to a call on an outside line, you can use the following phone keys: • • • • Primary, secondary, and other outside line keys (press to toggle between calls) Keypad digits Auto dial Redial • • • Message Waiting\ Transfer/Conference (TRNS/CONF, TRANS, CONF) DSS/BLF Transfer Transferring and Conferencing To transfer (or conference) a caller on an outside line to another outside line: 1.
6-26 About Wave Digital Phones Using a Digital Phone Scroll and Select Button (Edge 700 Phone - 24 Button Only) The Scroll and Select button is used to navigate through display lists and to select options (see page 6-8 for location of this button). Scroll UP SELECT See PREVIOUS item(s) See NEXT item(s) Scroll DOWN Program Button If your phone has this optional feature button, you can use it to access the programming features that appear on your display.
6-27 About Wave Digital Phones Set Up and Installation Set Up and Installation Adjusting the Pedestal (Edge 100 and Impact models only) 1. 2. 3. 4. 5. Firmly grasp the back of the pedestal base with one hand and lift the back portion upward with your other hand. Lift the front panel of the phone upward with one hand and, with the other hand, raise the supporting arms. Notice there are three sets of notches behind both sides of the front panel. Each notch represents a different angle.
6-28 About Wave Digital Phones Phone Settings Making the Connections The connectors for attaching your Vertical Wave phone to the network are located behind the front panel. Here you will also find connectors (jacks) for attaching the phone line, power source, and handset. BACK OF THE PHONE Phone Line Jack Headset Jack Handset Jack Phone Settings Modifying the Display Contrast (except Edge 700) To adjust the display contrast On an idle phone: 1. Release 1.5 SP3 Press MENU softkey on the display. 2.
6-29 About Wave Digital Phones Phone Settings Volume Reset Override If your phone has a programmed Volume Reset Override button, you can use it to override the volume reset feature. For example, if you are on a call, and you increase the volume. when you hang up the phone the phone will reset the volume on the handset and headset to a safe level. However, if you press the Volume Reset Override button, you can prevent the volume from returning to the default volume level.
6-30 About Wave Digital Phones Digital Phone Feature Codes Digital Phone Feature Codes The following table lists the feature codes available from your digital phone. For other features, you use the buttons on your phone. For details about a particular feature, see Chapter 3. IMPORTANT: Each of the features described below may have a fixed or programmable button that may be used instead of the Feature Code shown.
6-31 About Wave Digital Phones Digital Phone Feature Codes Camp-On (Callback) Centrex Features Automatically call back an extension that is busy, does not answer, or forwards you to Voicemail: Flash + *76 Cancel Camp-on: *77 Access Centrex features (if used on your system): Flash + *80 + Centrex feature code Add party to conference: Flash + phone number + Flash + *71 Return to conference if a member is not available: Flash + *72 Conference Do Not Disturb Set Do Not Disturb mode: *41 Cancel
6-32 About Wave Digital Phones Digital Phone Feature Codes Night Answer Redirect all calls to a pre-configured destination: *85 Cancel Night Answer *86 Page System Page Make a page to the public address system and *11 all the phone speakers on your system: Zone Page Make a page to a specific zone (group of phones): *12 + zone number Privacy Mark a call as private which means that Flash + *21 shared line appearances cannot breaking into or retrieve he call: Turn off Privacy: Flash + *21 Supervis
6-33 About Wave Digital Phones Digital Phone Feature Codes Release 1.5 SP3 System Speed Dial Dial a frequently used extension or phone number. Ask your System Administrator if system speed dial numbers have been set up for your use.
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Chapter 7 About Wave Analog Phones CHAPTER CONTENTS Special Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 Analog Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 While previous chapters in this guide have provided information on the basic features and operation of all Wave phone types, this chapter specifically describes special information for Analog phones only.
7-2 About Wave Analog Phones Analog Phone Feature Codes Analog Phone Feature Codes The following table lists the feature codes available from your analog phone. For details about a particular feature, see Chapter 3.
7-3 About Wave Analog Phones Analog Phone Feature Codes Camp-On (Callback) Centrex Features Automatically call back an extension that is busy, does not answer, or forwards you to Voicemail: Hang up, go off-hook, *76 Cancel Camp-on: *77 Access Centrex features (if used on your system): Flash + *80 + Centrex feature code Add party to conference: Flash + # + extension or phone number+ Flash + 5 Return to conference if a member is not available: Flash + 4 Conference Do Not Disturb Set Do Not Dist
7-4 About Wave Analog Phones Analog Phone Feature Codes Night Answer Redirect all calls to a pre-configured destination: *85 Cancel Night Answer *86 Page System Page Make a page to the public address system and *11 all the phone speakers on your system: Zone Page Make a page to a specific zone (group of phones): *12 + zone number Station ID Identify the station ID assigned to your phone: *00 Supervise Calls Note: Supervise Call commands are available only if you have permission to use that com
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Appendix A CounterPath SIP Softphone About the Eyebeam SIP Softphone Wave supports the eyeBeam SIP softphone on platforms running Windows XP, 2003, 2000, and Vista. If your system has properly configured SIP trunks, the eyeBeam softphone can turn your PC into a SIP-based voice-over-IP telephone. • To speak and listen, you can use your PC's microphone and speakers, or a USB phone which will provide much higher quality. • To place calls, you can use ViewPoint or the eyeBeam window.
Installing and Configuring the eyeBeam SIP Softphone A-2 CounterPath SIP Softphone Installing and Configuring the eyeBeam SIP Softphone Before You Begin Before installing an eyeBeam SIP softphone on your computer, talk to your System Administrator and make sure you know the following: • The IP address or name of the Wave SIP span • The preferred codec(s), in order, of the Wave SIP span (for example, G.
Installing and Configuring the eyeBeam SIP Softphone A-3 CounterPath SIP Softphone When prompted: 3. Enter the license button that you were supplied, and click OK. When the SIP Accounts dialog box opens: 4. Select the first SIP Account row. 5. Click on the Add Button. Note: If you accidentally exit the dialog box, right-click anywhere on the eyeBeam phone and choose Account Settings to open it again. Release 1.
Installing and Configuring the eyeBeam SIP Softphone A-4 CounterPath SIP Softphone Under Properties of Account: Release 1.5 SP3 6. Click on the Account tab. 7. Enter the following information: • Display name—Enter your name as you want it displayed to callers. • User name—Enter your extension number. • Password—Leave blank. Not supported in this version. • Authorization user name—Leave blank. Not supported in this version.
Installing and Configuring the eyeBeam SIP Softphone A-5 CounterPath SIP Softphone Under the Topology tab. 8. 9. In the Port used on your local computer section: • Select the Manually specify range checkbox. • Set the range to 5060 - 5062. Click on the Advanced tab. 10. Uncheck Send SIP keep-alives. 11. Click OK or Apply to save your changes. Release 1.
Installing and Configuring the eyeBeam SIP Softphone A-6 CounterPath SIP Softphone You are returned to the SIP Accounts window. You will see any new SIP account information you added in that window. 12. Click Close to exit that window and return to the CounterPath SIP Phone interface. 13. Right -click on the Phone interface to display a menu. Release 1.
Installing and Configuring the eyeBeam SIP Softphone A-7 CounterPath SIP Softphone 14. Click on Options to display the Options window. Release 1.
Installing and Configuring the eyeBeam SIP Softphone A-8 CounterPath SIP Softphone Under the Advanced tab. 15. Click on the Audio Codecs icon. 16. Add the preferred codecs to the Enabled codecs column. The following codecs on the eyeBeam are supported by Wave: • G711 uLaw • G711 alaw • G729 Hint: You will need to click on the appropriate codecs (as shown above), then click on the right arrow to add them to the Enabled codecs column. Release 1.
Installing and Configuring the eyeBeam SIP Softphone A-9 CounterPath SIP Softphone Under the General tab. 17. Click on the Devices icon 18. Make sure that the correct audio devices on your PC are selected for voice capture and audio. 19. Click OK or Apply to save your changes. Hint: If the configuration has been made correctly the eyeBeam should show “Logged in - enter phone number” and “Your Number is ”. Release 1.
A-10 CounterPath SIP Softphone Using the Counterpath eyeBeam SIP Softphones with Wave Using the Counterpath eyeBeam SIP Softphones with Wave This following table describes how eyeBeam softphone features interact with Wave. Feature Dialing a number Directions Dial numbers just as you would from a Wave phone, including access codes to place external calls. You can dial Wave extensions or access the telephone commands without an access code.
A-11 CounterPath SIP Softphone Using the Counterpath eyeBeam SIP Softphones with Wave Feature Directions Flash While on a call, you can use the Flash button to access a new line (like selecting another line button). Doing so will put the current call on hold so that you can then make or answer another call, or invoke a feature code from another line. With 2 calls in progress, Flash acts as a call toggle button.
Appendix B Troubleshooting This section provides solutions to basic problems you may experience with your phone. If you need further assistance, see your System Administrator. Why is the display on my phone blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, your System Administrator can obtain an additional accessory, the Vertical PoE (Power over Ethernet) inline power supply, that provides power over Ethernet locally to your phone.
B-2 Troubleshooting Why doesn’t the message waiting light come on when I receive a new voicemail message? Your phone system or service provider must provide visual Message Waiting indicator for this feature to work. Contact your System Administrator for information about this feature.
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Index Phone Types and Voicemail Features Analog Phones Account Codes 2-9 Authorization Codes 3-1 Call ID Blocking 3-18 Call Park Directed 3-6 Self 3-7 System Park 3-10 Call Pickup Extension 3-11 Group 3-12 Call Record 3-13 Call Waiting 3-17 Camp-on 3-22 Centrex 3-23 Coach Calls 3-56 Conference Calls 3-26 Do Not Disturb 3-31 Feature Codes 7-2 Flash 3-32 Release 1.
Phone Types and Voicemail Features IND-2 Digital Phones Account Codes 2-9 Adjustable Pedestal 6-26 Authorization Codes 3-1 Auto Dial 3-2, 3-52 Busy Lamp Field 3-28 Call Break-in 3-43 Call History 3-3 Call ID Blocking 3-18 Call Lists 3-3 Call Park Directed 3-5 Self 3-7 System park 3-9 Call Pickup Extension 3-11 Group 3-12 Call Record 3-13 Call Return 3-14 Call Waiting 3-17 Camp-on 3-21 Centrex 3-23 Coach Calls 3-56 Conference Calls 3-25 Dial By Name 3-27 Direct Station Select 3-28 Display Features 6-25 Con
Phone Types and Voicemail Features IND-3 SIP Phones Account Codes 2-9 Authorization Codes 3-1 Call ID Blocking 3-18 Call Park Directed 3-4 System park 3-8 Call Pickup Extension 3-11 Group 3-12 Call Return 3-14 Call Waiting 3-15 Callers List 3-18 Coach Calls 3-56 Conference Calls 3-24 Directory List 3-29 Display 5-3 Display Features 5-16 Do Not Disturb 3-31 Feature Codes 5-21 Fixed Buttons 2-2 Flash 3-32 Forward Calls 3-33 Headset 3-38 Volume controls 5-17 Hold 2-6, 3-40 Intercom Button 3-42 Release 1.
Phone Types and Voicemail Features IND-4 Voicemail Accept recording 4-10 Accessing 4-1 Account 4-12 Activate greeting 4-13 Add to recording 4-10 Append to recording 4-10 Call back Number 4-11 Sender 4-9 Cancel recording 4-10 Change Password 4-4 Deleted messages 4-6 Recover 4-7 Deleting Greetings 4-13 Messages 4-7 Delivery options 4-10, 4-11 Private 4-11 Urgent 4-11 Fast forward messages 4-7 Forwarding messages 4-8 Greetings 4-13 Activate 4-13 Delete 4-13 New 4-13 replay 4-13 Re-record 4-13 Skip 4-13 Liste
Phone Types and Voicemail Features IND-5 A Analog Phones Account Codes 2-9 Authorization Codes 3-3 Call ID Blocking 3-18 Call Park Directed 3-7 Self 3-9 System Park 3-11 Call Pickup Extension 3-13 Group 3-13 Call Record 3-14 Call Waiting 3-18 Camp-on 3-23 Centrex 3-24 Coach Calls 3-55 Conference Calls 3-26 Do Not Disturb 3-31 Feature Codes 7-2 Flash 3-32 Forward Calls 3-36 Hold 2-6, 3-40 Join a Call 3-55 Monitor Calls 3-55 Night Answer 3-45 Paging Specific Group/zone 3-48 System/all 3-47 Speaker 2-3 Speci
Phone Types and Voicemail Features IND-6 Voicemail 4-1 Visual 4-16 Volume 2-4 Volume Reset Override 6-29 Volume Ring Override 6-29 Volume 2-4 S Accept recording 4-10 Accessing 4-1 Account 4-12 Activate greeting 4-14 Add to recording 4-11 Append to recording 4-11 Call back Number 4-12 Sender 4-9 Cancel recording 4-11 Change Password 4-4 Deleted messages 4-6 Recover 4-7 Deleting Greetings 4-14 Messages 4-7 Delivery options 4-11 Private 4-11 Urgent 4-11 Fast forward messages 4-7 Forwarding messages 4-8 Gr
Phone Types and Voicemail Features IND-7 Notification 4-14 On break status 4-16 Password, set/change 4-4 Play previous message 4-7 Previous message, play 4-7 Private delivery 4-11 Record Greetings 4-13 Name 4-13 New greeting 4-14 Voice title 4-13 Recording options Accept recording 4-10 Add to recording 4-11 Append to recording 4-11 Cancel recording 4-11 Listen to recording 4-10 Re-record 4-10 Recording/sending messages 4-10 Delivery options 4-11 Record messages 4-10 Recording options 4-10 Recover deleted
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