Installation and Maintenance Manual Technical Manual - Volume I
DX-120 Installation and Maintenance Manual Technical Manual - Volume I Copyright © January, 2007 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. Vertical Communications, Inc. 106 Cattlemen Road, Sarasota, FL 34243 (941)554-5000 or (800) 266-3425 -NoticeVertical Communications, the Vertical Communications logo and combinations thereof, and Corporate Office are trademarks ofVertical Communications, Inc.
DX-120 Installation and Maintenance Manual TABLE OF CONTENTS SAFETY AND REGULATORY CONSIDERATIONS SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Protecting Against Static Electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Installation and Maintenance Manual Table of Contents (continued) SECTION 2 - INSTALLATION INSTALLING THE DX-120 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Installation and Maintenance Manual Table of Contents (continued) SECTION 4 - INSTALLATION ISSUES TROUBLESHOOTING INSTALLATION ISSUES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Corrupted Database on Initial System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Hardware to an Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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DX-120 Installation Manual - Technical Manual Vol I SAFETY AND REGULATORY CONSIDERATIONS SAFETY Protecting Against Static Electricity CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge. You must keep this in mind as you handle the circuit boards. Refer to Vertical publication IMI01-005, Handling of Electrostatically Sensitive Components, for general information. Specific handling precautions are also included in this installation manual.
REGULATIONS DX-120 Installation Manual - Technical Manual Vol I REGULATIONS Complying with Underwriters Laboratories Regulations Per the Underwriters Laboratories regulation 1950, be aware of the following precautions when installing telephone equipment that is to be directly connected to the telephone company network: • Never install telephone wiring during a lightning storm • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations • Never touch uninsulat
REGULATIONS DX-120 Installation Manual - Technical Manual Vol I FCC Regulations (continued) FCC PART 68 INFORMATION This equipment complies with Part 68 of the FCC Rules. A label, located on the exterior lower left side of the cabinet, contains the FCC Registration Number(s) and Ringer Equivalence Number (REN).
REGULATIONS DX-120 Installation Manual - Technical Manual Vol I FCC Regulations (continued) TERMS AND DEFINITIONS Service Order Code (SOC) Defines type of service and system protection. EXAMPLES • 9.0F = analog service, full protection to the network from systems using live voice. Only registered terminal equipment can be connected to station ports. • 6.0Y = digital service, provides total protection, including billing protection and encoded analog content.
REGULATIONS DX-120 Installation Manual - Technical Manual Vol I Regulations (continued) INDUSTRY CANADA RF EMISSION INFORMATION This digital device does not exceed the Class A limits for radio noise emissions from digital apparatus set out in Radio Interference Regulations of Industry Canada.
REGULATIONS DX-120 Installation Manual - Technical Manual Vol I Industry Canada TELCO Information (continued) AVIS L’etiquette de Industrie Canada identifie le materiel homologue. Cette etiquette certifie que le materiel est conforme a certaines normes de protection, d’exploitation et de securite des reseaux de telecommunications. Le Ministere n’assure toutefois pas que le materiel functionnera a la satisfaction de l’utilisateur.
DX-120 Installation and Maintenance Manual SECTION 1 - INTRODUCTION USING THIS MANUAL This publication contains a technical discussion of the digital telephone system. It provides step-by-step instructions for installation. You should become familiar with this manual before you attempt to install the system.
USING THIS MANUAL DX-120 Installation and Maintenance Manual Locating Documentation Vertical technical publications are numbered according to their intended function. Various publications pertaining to the products offered by Vertical can be found at http://vertical.com/ccc. If you are unfamiliar with the CCC, please contact Technical Support for details about logging in.
OVERVIEW DX-120 Installation and Maintenance Manual OVERVIEW The Vertical DX-120 is a fully digital hybrid key telephone system. The DX-120 uses a mix of “loop start” central office (telephone company) line interfaces and digital lines such as T1 or ISDN (T1-PRI), along with a mix of analog and digital extension ports to provide office communications and connectivity to the Public Switched Telephone Network (PSTN).
OVERVIEW DX-120 Installation and Maintenance Manual System Technology (continued) AVAILABLE EQUIPMENT FOR THE DX-120 DEVICE KSU1 PART # 7201 CHARACTERISTICS 8 digital extension ports 4 analog device ports 4 CID-ready CO line ports. 2 music source inputs, can be assigned as desired to CO lines for hold music/messages 1 power failure port (CO line 1).
OVERVIEW DX-120 Installation and Maintenance Manual Configuration The Vertical DX-120 platform is comprised of one full-featured key telephone model and two modular KSUs (Key Service Units). Several modules are available for enhanced system applications and configuration expandability. KSU1 COMPONENTS The CPM (Central Processor Module) is installed inside of KSU1 and connected to the 408M ribbon cable J4 (also labeled “To CPM”).
OVERVIEW DX-120 Installation and Maintenance Manual Configuration (continued) VOICE PROCESSING MODULES The DX-120 provides several voice processing (or voice mail) options. The optional voice processors that you can add to the DX-120 are fixed system resources that do not require peripheral device ports (analog or digital).
OVERVIEW DX-120 Installation and Maintenance Manual Configuration (continued) CONFIGURATION TABLE SYSTEM CONFIGURATION Equipment T1 or COM4 KSU1* 7201P-00 71201P-04 standard) Analog Digital Analog Trunks Trunks Stations Stations 4 8 4 1 4 16 4 2 4 24 4 4 32 4 8 8 4 DPM8 1 (one APM4 included as Digital DPM16 ISDN APM4 1 1 1 1 8 16 4 1 2 8 24 4 1 1 1 8 32 4 1 4 24 4 2 4 40 4 1 1 8 24 4 1 2 8 40 4 1 24 \ 23 4 8 4 1 1 24 \ 23 4 16
OVERVIEW DX-120 Installation and Maintenance Manual SYSTEM CONFIGURATION (continued) Equipment T1 or COM4 DPM8 DPM16 KSU1* 7201P-08 1 1 ISDN APM4 Digital Analog Digital Analog Trunks Trunks Stations Stations 1 24 \ 23 4 8 4 1 24 \ 23 4 16 4 1 24 \ 23 4 24 4 4 8 KSU2 7202P-00 1 4 16 adds to KSU1 2 4 24 configuration 1 4 32 8 8 (KSU2 does 1 1 not come with an APM4.
OVERVIEW DX-120 Installation and Maintenance Manual Key Service Unit The DX-120 Key Service Unit (KSU) is a modular flat-pack design. Two KSU’s (KSU1 and KSU2) may be equipped to achieve the total system capacity of 16 loop start, 24 digital lines, 88 extensions (80 digital and 8 analog) and 8 voice processing channels. KSU1 is factory equipped with one 408M, one APM4 and the CPM. KSU2 is factory equipped with one 408E. Each KSU is a self-contained cabinet with internal power supply.
OVERVIEW DX-120 Installation and Maintenance Manual Power Supply The power supply circuitry of the DX-120 incorporates a linear design AC transformer with a choice of input voltage. The voltage selector switch is shipped set for 117vac applications; you can also set this switch for 230vac applications. Since the power supply is linear in design, the output voltage varies between 21.6vdc and 32vdc depending on load and stability of the input voltage.
OVERVIEW DX-120 Installation and Maintenance Manual CPM (Central Processor Module) The CPM module is equipped standard in KSU1. This board contains all circuitry required to control the fully equipped DX-120. The system uses the CPM to perform all digital voice switching and call processing data switching. The CPM has one ribbon cable connector for connection to the KSU1 408M and six (6) connector sockets for connection of the system built-in modem, voice processor, and second cabinet (KSU2).
OVERVIEW DX-120 Installation and Maintenance Manual 408M (KSU1 Component) The 408M is the large circuit board that is packaged inside of KSU1. The 408M provides interface for up to four loop-start CO lines and 8 digital extension ports. Additionally the 408M regulates the 24 volt DC power from the source to produce all required logic voltages and operations voltages. There is also a Power Failure Port located on the 408M that is connected to the first CO line circuit.
OVERVIEW DX-120 Installation and Maintenance Manual 408M - KSU1 Component (continued) • The fourth CO line port is equipped with CNG fax tone detection circuitry. When programmed as a “FAX” line, this circuit will automatically engage the FAX Tone detector. If FAX tone is detected, the system routes the call to the analog port designated as the destination for fax calls.
OVERVIEW DX-120 Installation and Maintenance Manual 408E - KSU2 Component (continued) • Each CO line circuit incorporates over-voltage protection, ring detector, loop detector, loop/pulse-dial relay, current sink circuit, coupling/isolation transformer (impedance 600:600), hybrid circuit, CODEC & filter, polarity guard circuit and Radio Frequency noise filter. • The fourth CO line port is equipped with CNG Fax Tone Detection circuitry.
OVERVIEW DX-120 Installation and Maintenance Manual APM4 - Analog Port Module (continued) • All connections are via RJ-11 connectors along the bottom edge of the module. KSU1 is delivered with one APM4 installed on ribbon connector J5 as standard equipment. • APM4’s may be installed on 408M/E-J5 (standard in KSU1:408M-J5 or KSU2 via dedicated cable). IMPORTANT DO NOT ATTEMPT to install an APM4 on J2 or J3.
OVERVIEW DX-120 Installation and Maintenance Manual DPM16 (Digital Port Module - 16 Circuits) The DPM16 module expands the DX-120 system capacity of digital ports DET (Digital Executive Telephones) and DSS consoles. Each digital port is comprised of a proprietary octal ASIC transceiver. There are three data channels in operation at each digital port via the octal transceiver.
OVERVIEW DX-120 Installation and Maintenance Manual COM4 (Central Office Module - 4 Circuits) The COM4 module is installed in the dedicated position via J1 of the 408M/E. The COM4 interfaces four loop-start CO lines. Since one COM4 may be installed in KSU1 and one COM4 may be installed in KSU2, you can expand the DX-120 system loop start CO line capacity to support up to 16 loop start CO lines.
OVERVIEW DX-120 Installation and Maintenance Manual MDM (Modem Module) The 7249 Modem Module is a self-contained integrated modem unit that is installed at J5 and J6 in the upper right corner of the CPM. The integrated MDM allows you to access the system programming and remote maintenance utilities from an off-site location (password verification is required). MDM (Modem Module) • When the MDM is installed, you can program the system remotely using PC-DBA.
OVERVIEW DX-120 Installation and Maintenance Manual AAM (Automated Attendant Module) • The Automated Attendant Module is a self contained integrated module that enables automatic answering of selected CO lines and a single-level menu for greeting callers and routing them to DX-120 system destinations. • The AAM can handle all call traffic or act as a backup to the primary answering system attendant.
OVERVIEW DX-120 Installation and Maintenance Manual T1 Card (T1 Module) Details The T1 Card (T1 Module) allows for expansion of the DX-120 system CO line interface to a capacity maximum of 24 digital CO line ports. T1 Module T1 Card (T1 Module) Details Capacity: • One (1) T1(1.
OVERVIEW DX-120 Installation and Maintenance Manual T1 Card (T1 Module) Details (continued) • D10 Signaling Synchronization indicator • Synchronous = Green lit • Non-Synchronous = Dark Clock source • On-board crystal and can be set as master or slave to synchronize with PSTN, depending upon the networking requirement.
OVERVIEW DX-120 Installation and Maintenance Manual ISDN Card (T1/PRI Module) Details (continued) LED # Function • D2 Yellow Alarm Indicator Normal=Dark Alarm = Red lit • D3 AIS Alarm Indicator Normal =Dark Alarm = Red lit • D4 Loss of Frame Alarm Indicator Normal = Dark Alarm = Red lit • D5 No Signal Alarm Indicator Normal = Dark Alarm = Red lit • D6 PRI Link Channel Sync.
OVERVIEW DX-120 Installation and Maintenance Manual DET (Digital Executive Telephone) The DX-120 has one model digital telephone called the Edge 120 Digital Executive Telephone. Edge 120 DET - Digital Extension Telephone • The DET provides: - a speakerphone for hands-free conversations - a two-row by sixteen column (32-character), dot-matrix, supertwist, Liquid Crystal Display (LCD) - three interactive buttons to enhance system feature operation.
OVERVIEW DX-120 Installation and Maintenance Manual DET - Digital Extension Telephone (continued) • Each DET is equipped standard with a 2.5 millimeter headset jack. Users can toggle their speakerphone operation in and out of a special “headset mode”. This mode allows the user to easily activate the headset jack via the ON/OFF button as an alternative to using the speakerphone.
OVERVIEW DX-120 Installation and Maintenance Manual DSS Console (continued) • The DSS has 64 programmable buttons with dual color (red / green) LEDs and may be assigned any system feature code or directory number. These buttons may be assigned for either system features operations or CO line access operations. • You can mount the DSS console in one of three positions: low and low profile desk positions and the wall mounted position. DSS consoles are programmed to operate with an associated speakerphone.
OVERVIEW DX-120 Installation and Maintenance Manual Specifications (continued) SYSTEM CRITERIA AND CAPACITY System Criteria and Capacity Time slots PCM - 32 time slots x 8 Highways (256 voice channels) TDM 64 Time Slots (data processing) Customer database memory protection 300 hours via on-board lithium battery (no charging required) Ports: CO/PBX/Centrex Lines 16 Digital Stations 48 Standard Single Line Telephones 16* *There are 32 total possible digital extensions in this configuration.
OVERVIEW DX-120 Installation and Maintenance Manual System Criteria and Capacity (continued) Voice Mail Groups 1 per Tenant (uses 1 UCD Group per VM system) Members (ports) 24 Integration Method Digital (ICD Voice) and In-band (for other) VM message waiting #96 + station number to turn VM button LED on. VM control codes #*96 + station number to turn VM button LED off Disconnect Digits: 8 digits max. Subscriber Calling via Intercom: 4 digits max. Transfers to VM : 4 digits max.
OVERVIEW DX-120 Installation and Maintenance Manual System Criteria and Capacity (continued) Message Waiting 40 simultaneous maximum per system (does not affect VM message indications) Name in Display 1 per station, 7 characters max. Class Of Service (COS) 8 (0-7) per Day, 8 (0-7) per Night Toll Restriction To/From Tables 100 Tables per tenant, 10 digits per entry, Day and Evening COS assignable per entry per CO Line and Extension. Forced Verified Account Codes 600 codes, 2-8 digits max.
OVERVIEW DX-120 Installation and Maintenance Manual Specifications (continued) ELECTRICAL DATA Electrical Specifications AC Power source Dedicated 117/230vac + 15%, 47-63Hz single phase Power consumption 1.5A maximum @ 120vac (180 watts) Power Supply fuse AC input: 2A 250v DC output: 1A 125v Idle Channel Noise -74 dB Cross Talk Attenuation 75 dB (@ 1kHz) Ringing Sensitivity 40v RMS 25 Hz Ringer Equivalence Number 1.5 CO Line Signaling DTMF amplitude (-5 dB,-7 dB) +- 2 dB, @ approx.
OVERVIEW DX-120 Installation and Maintenance Manual Specifications (continued) UNIT (COMPONENT) DETAIL UNIT SPECIFICATIONS Part Number Description Dimensions: Weight 7200 CPM Central Processor Module L W H 210 mm 138 mm 18 mm 8.25 in. 5.5 in. .75 in. 0.4Kg 7201P/7202P KSU1/KSU2 L W H 460 mm 270 mm 105 mm 18.4 in. 10.8 in. 4.2 in. 4.0Kg 7210 COM4 Central Office Module – 4 Port L W H 210 mm 138 mm 18 mm 8.25 in. 5.5 in. .75 in. 0.
OVERVIEW DX-120 Installation and Maintenance Manual UNIT SPECIFICATIONS (continued) Part Number Description Dimensions: Weight 7270 CO DX HD L W H 210 mm 138 mm 21 mm 8.25 in. 5.5 in. .0875 in. 0.342Kg 7271C CO DX FLASH L W H 210 mm 138 mm 21 mm 8.25 in. 5.5 in. .0875 in. 0.233Kg 7285 ISDN (T1/PRN) Module L W H 210 mm 138 mm 17.4 mm 8.25 in. 5.5 in. .69 in. 0.184Kg 7290 T1 Module L W H 210 mm 138 mm 17.4 mm 8.25 in. 5.5 in. .69 in. 0.
OVERVIEW DX-120 Installation and Maintenance Manual Specifications (continued) REGULATORY DATA FCC Registration Numbers For systems configured for key system operation (each CO line appears on its own dedicated button). D6XTAI-40144-KF-T For systems configured for hybrid operation (CO lines may be accessed by dial codes and Pool/Loop buttons).
OVERVIEW DX-120 Installation and Maintenance Manual Specifications (continued) MTBF (MEAN-TIME BETWEEN FAILURE) DATA Mean-Time Between Failure Analysis System Components Cabinet Assembly 86.0 Power Supply Unit 170.0 CPM 2,915.7 408M 11,407.3 DPM8 3560.8 DPM16 121,654.5 COM4 6,146.5 APM4 6,860.2 MDM 761.0 AAM 2,337.3 T1 318,076.27 ISDN (T1/PRI) 257,340.
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DX-120 Installation and Maintenance Manual SECTION 2 - INSTALLATION INSTALLING THE DX-120 Proper installation of the Vertical DX-120 is essential to assure optimum system operation. You must follow these procedures to reduce system problems resulting from improper installation and to reduce the potential of experiencing problems while bringing the DX-120 on-line. Installation Overview The following steps provide an overview of the installation process.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Site Planning The first step in site planning is establishing suitable environmental conditions for the system. A) Place KSU1, and KSU2 if applicable, within 5 feet (1.5 meters) of an isolated, dedicated, 105-125VAC, 57-63Hz, 15A, single-phase commercial power source. CAUTION • This must be an isolated, dedicated AC circuit for proper operation.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Site Planning (continued) • The following statements are from UL 1459, a product safety specification governing telephone equipment: - Never install telephone wiring during a lightning storm. - Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. - Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network’s interface.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Preparing the Main Distribution Frame (continued) KSU COMPONENTS AND INSTALLATION • KSU1 - one mounting template - standard 408M (module) equipped with eight digital extension ports, four CO line ports, and one CO line PFT (Power Failure Transfer) port - standard CPM - standard APM4 - system installation, maintenance, and programming manuals and system installation quick reference guide.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Mounting the KSU (continued) 5) Extend the earth ground #10 wire into the KSU opening at the lower left corner of the KSU. 6) Terminate the grounding wire onto the ground lug provided there. • The two steps above ground the KSU.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual KSU Wiring The 408M/E, APM4, COM4, and DPM8 are equipped with RJ-11 modular jacks for each of the interfaced ports. This connection scheme allows for two methods of installation. The first method (traditional “MDF”) is recommended whenever possible to allow for maximum serviceability. CAUTION System power must be OFF before you plug in the station cable or while servicing port connections at the punch-down block (66M1-50).
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual NO MDF IMPORTANT! Although this method initially appears to be convenient and more cost-effective, thre is an inherent lack of serviceability. Therefore, Vertical does not recommend this method of installation. Since the Vertical DX-120 is equipped with RJ-11 interfaces for all port connections*, it is possible to route station cables into the KSU directly without use of 66M1-50 connector blocks.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Typical MDF Installation The following example install illustrates a two-cabinet installation using the MDF installation method. Dedicated AC outlet (i.e., the dedicated outlet must have no other equipment connected to it on this circuit breaker). “Station” cables from telephones DX-120 KSU 1 DX-120 KSU 2 #10 AMG Ground Paging Equipment (or other third-party equipment) 66M1-50 Blocks Ancillary Equipment (paging, music sources, etc.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual KSU Components KSU1 408M AND KSU2 408E The 408M module is installed at the factory into KSU1. Although this module has the same port configuration as the 408E, they are not interchangeable. Each 408M and 408E is equipped with four CO line ports, one power failure port, and eight digital extension Ports. See the following diagram to locate the various ports provided on the 408M/E.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual KSU Components (continued) REPLACING A 408M OR 408E Occasionally, when instructed to do so by a Vertical technical support representative, you may have to remove a 408M or 408E and replace it in the field. To do so, use the following the steps. 1) Be sure that the entire system is turned off. 2) Remove the KSU cover (four screws at each corner). 3) Install a static discharge wrist strap on your bare wrist, and adjust it for a snug fit.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual KSU Components (continued) KSU ASSEMBLY – ADD-ON MODULES • Whenever you expand the DX-120 system, you install a module into one of the KSU cabinets. • Modules are connected to the various connectors on the 408M/E. • Modules are mounted using standoff posts. - Two standoff post sizes are used in the DX-120. - The APM4 modules must be installed using the 2.5 cm (nickel) standoffs. - All other modules use the 1.5 cm (brass) standoffs.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual KSU Components (continued) ADDING A DPM8 You can add two DPM8 modules to each KSU of the DX-120 system. These modules expand the DX-120 system capacity to a maximum of 24 digital ports in each KSU, for a total of 48 total digital ports. To install a DPM8, connection to the 408M/E via the Extension Expansion module connectors J2 and J3.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Installing the DPM8 (continued) 7) Position the DPM8 over the left-hand side of the 408M/E and any other extension modules already installed. NOTE When installing DPM8 modules, Vertical recommends that you install them closest to the 408M/E. An APM4 module is always factory-installed in KSU1. In addition, a second APM4 can be installed in KSU2 (see page 54).
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding an APM4 One APM4 is factory-installed in KSU1. However, you can add an second APM4 to the KSU2 (via the dedicated cable). With the 2 APM4s, the DX-120 system capacity is eight analog station ports (4 in each KSU). The APM4s utilize four 2.5 cm (nickel) standoffs.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding an APM4 (continued) INSTALLING THE APM4 IN KSU2 1) Be sure that the entire system is turned off. 2) Remove the KSU2 cover (four screws at each corner). 3) Install a static discharge wrist strap on your bare wrist, and adjust it for a snug fit. CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing. 4) Connect the wrist strap cord between the wrist strap and an AC or earth ground.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding a COM4 You can add one COM4 to KSU1 and one COM4 to the KSU2. These modules expand the DX-120 system loop start CO line interface capacity to a maximum of eight loop start CO line ports in each KSU (16 total loop startCO line ports when used in KSU 1 & 2). • When adding a COM4 to either KSU, connect to the 408M/E via the COM4 module ribbon cable.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding a COM4 (continued) INSTALLING THE COM4 1) Be sure that the entire system is turned off. 2) Remove the KSU cover (four screws at each corner). 3) Install a static discharge wrist strap on your bare wrist, and adjust it for a snug fit. CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing. 4) Connect the wrist strap cord between the wrist strap and an AC or earth ground.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Installing the COM4(continued) For KSU2 installation, skip step 12 and proceed to step 13. 12) Reposition the CPM over the installed COM4 and secure using the four brass-color standoffs previously removed (see page 57). 13) Make cable/wiring connections to the 4 CO line ports as required. CAUTION The FCC requires that wiring of CO lines into a KSU be separated from wiring of station apparatus into a KSU.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding an MDM (continued) INSTALLING THE MDM 1) Be sure that the entire system is turned off. 2) Remove the KSU cover (four screws at each corner). 3) Install a static discharge wrist strap on your bare wrist, and adjust it for a snug fit. CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing. 4) Connect the wrist strap cord between the wrist strap and an AC or earth ground.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding an AAM You can add one AAM to the KSU1. The AA Module adds automated attendant functionality to the DX-120 system with 10 integrated announcements. The AAM does not provide voice mail functions. HINT For more information on how to program the AAM and its announcements, refer to the DX-120 Technical Manual, Volume II, Programming. INSTALLING THE AAM 1) Be sure that the entire system is turned off.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding a KSU2 Second Cabinet You can add one KSU2 to a KSU1. The KSU2 adds: • eight digital DX-120 extension ports • four CO line ports • one Power Failure Transfer port • Extension expansion connectors for two additional DPM8s or one APM4 • Dedicated ribbon cable for one APM4 • Dedicated ribbon cable for one COM4 INSTALLING THE KSU2 (CONNECTING THE KSU2 TO THE KSU1) 1) Be sure that the entire system is turned off.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Installing the KSU2 (continued) 8) Position the KSU2 connection cable over the CPM-“2nd Cabinet Connector” as shown below. 2nd Cabinet Connector Cable from KSU2-408E CPM HINT Press firmly (but not forcefully) on the KSU2-Cable connector to secure a good connection into the CPM-2nd Cabinet Connector. 9) Replace the KSU cover and secure with cover screws. 10) Restore KSU power by powering both KSU cabinets at the same time.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding a Music Source You can connect two sources of music to the CPM for use with the Music On Hold and Background Music features. CPM MC1 & MC2 external music source Connectors HINT A third option is to use an internal musical tune or tone can be used for callers on hold. When this option is used, the MC1 connector is not used. SELECTING INTERNAL MUSIC TUNE FOR MUSIC CHANNEL MC1 1) Be sure that the entire system is turned off.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding a Music Source (continued) INSTALLING EXTERNAL MUSIC SOURCE TO MC1/MC2/BOTH 1) Be sure that the entire system is turned off. 2) Remove the KSU 1 cover (four screws at each corner). 3) Install a static discharge wrist strap on your bare wrist, and adjust it for a snug fit. CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding an External Pager One port is provided at the CPM of the DX-120 system for use with external paging system apparatus. • When DX-120 users dial the external pager code (“777” at default) or dial the Tenant Group All Page code (“400” at default), voice announcements can be made over the external paging equipment. External “Page” connector (goes to external amplifier) • The DX-120 External Page port does not provide any amplification.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Add a Loud Bell Control or Gate Control One “dry-connection” is provided at the CPM of the DX-120 system for use with external ringing devices or door opening apparatus. The DX-120 can be programmed to activate the dry contact whenever certain CO lines ring or whenever the LBC code is dialed to actuate a door opener.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Add a Loud Bell or Gate Control (continued) INSTALLING A GATE OR DOOR CONTROL 1) Be sure that the entire system is turned off. 2) Remove the KSU 1 cover (four screws at each corner). 3) Install a static discharge wrist strap on your bare wrist, and adjust it for a snug fit. CAUTION Be sure that the strap is touching bare skin and is not isolated by clothing. 4) Connect the wrist strap cord between the wrist strap and an AC or earth ground.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Adding a DPM16 (Digital Port Module – 16 port) • Two DPM16 (Digital Port Module, 16-port - i.e., 16 digital phones) modules can be added to each KSU of the DX-120 system. • These modules expand the DX-120 system extension capacity to a maximum of 40 digital ports in each KSU (80 total digital ports). • DPM16’s are installed by connection to the 408M via the Extension Expansion module connectors (“J2”and “J3.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Installing a DPM16 (continued on next page) 10) Make connections to the sixteen (16) digital ports as required. CAUTION The FCC requires that wiring of CO lines into a KSU be separated from wiring of station apparatus into a KSU. Therefore you must use separate cables for wiring stations and CO lines. 11) Replace the KSU cover and secure with cover screws. 12) Restore KSU power.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Installing T1 or ISDN (T1/PRI) Card (continued) 9) Use the four brass-color standoffs supplied with the T1 Card to secure the T1 in position. 10) Reposition the CPM over the installed COM4 and secure using the four brass-color standoffs previously removed (see step 7). 11) Connect the T1 Card ribbon cable to the J7 connector or the CPM card.. HINT Press firmly (but not forcefully) on the connector to secure a good connection.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Installing T1 or ISDN (T1/PRI) Card (continued) 6) Locate the CPM and “PCDBA” serial port on the CPM. “PCDBA” serial port connector (straight-through, 9-pin, male-to-female cable required) 7) Connect the male end of the 9-pin serial cable into this PCDBA port. 8) Connect the other end (female) of the 9-pin serial cable to the PC serial port to be used with PC-DBA.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual 4) Connect the wrist strap cord between the wrist strap and an AC or earth ground. 5) Connect a static discharge wrist strap to a suitable earth ground. CAUTION Circuit boards are susceptible to damage caused by electrostatic discharge. You must keep this in mind as you handle the circuit boards. For additional information, see Vertical publication IMI01-005, Handling of Electrostatically Sensitive Components.
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Power-up Initialization - Cold Start (continued) INITIALIZING THE DX-120 IMPORTANT! If you have previously plugged in the power cords and/or turned on the power supplies, turn OFF the power supply to the DX-120 KSUs and un-plug the DX120 AC power cords on KSU1 and KSU2. 1) Be sure that the entire system is turned off and unplugged. 2) Remove the KSU 1 cover (four screws at each corner).
INSTALLING THE DX-120 DX-120 Installation and Maintenance Manual Initializing the DX-120 (continued) 7) Move this strap to the “COLD START” position and allow it to remain in this position for 30 seconds. NOTE New systems are shipped with this strap in the “COLD START” position, so if you are installing a new system you can skip this step. CAUTION This procedure overwrites all customized customer programming.
DX-120 Installation and Maintenance Manual SECTION 3 - MAINTENANCE & TROUBLESHOOTING SYSTEM MAINTENANCE Maintaining the Vertical DX-120 digital telephone system is a combination of customer database changes, facilities and apparatus moves, adds and changes. These requirements are accomplished by practicing the techniques, illustrations and step-by-step instructions listed in the previous sections of this manual.
TECHNICAL PROBLEM SOLUTIONS DX-120 Installation and Maintenance Manual Technical Problem Solutions (continued) Diagnostic Quick Reference This section attempts to provide you with some quick, and reliable, tools to diagnose service-related problem reports. For installation-related problems, see “Troubleshooting Installation ISSUES”. Diagnostic Quick Reference Chart Symptom(s) No system operation. Diagnostic Aid CPU Heartbeat LED Dark Cause(s) No AC input Action 1) Check commercial AC outlet.
TECHNICAL PROBLEM SOLUTIONS DX-120 Installation and Maintenance Manual Diagnostic Quick Reference Chart (continued) Symptom(s) Diagnostic Aid Cause(s) Action No system operation (continued) SPI Bus Error 1) Switch KSU power to the OFF position. 2) Remove cover (four screws). 3) Locate each expansion module. 4) Verify the ribbon cable connection is accurate and secure. 5) Check for improper aligning of module connectors. 6) Detach all station cabling and retest.
TECHNICAL PROBLEM SOLUTIONS DX-120 Installation and Maintenance Manual Diagnostic Quick Reference Chart (continued) Symptom(s) Digital telephone erratic operation: Diagnostic Aid Digital Volt/Ohm Meter • Erratic LED/LCD operation Cause(s) Cable distance is too long for gauge of wire/cable used.
TECHNICAL PROBLEM SOLUTIONS DX-120 Installation and Maintenance Manual Diagnostic Quick Reference Chart (continued) Symptom(s) Cannot hear other connected party Diagnostic Aid Another digital telephone Cause(s) Component failure Action 1) Lift handset If the intercom dial tone is not heard over the handset: 2) Hang up (put the handset in the cradle). 3) Press the SPK button. If dial tone is heard over the loudspeaker: 4) Replace handset and repeat the first test.
TECHNICAL PROBLEM SOLUTIONS DX-120 Installation and Maintenance Manual Diagnostic Quick Reference Chart (continued) Symptom(s) No sound heard over loudspeaker in speakerphone mode. Diagnostic Aid Another digital telephone Cause(s) Connection / component failure Action 1) Press the SPK button. 2) Listen for dial tone over the loudspeaker. 3) Call a working extension. NOTE The called extension should use the handset for this test. 4) Verify two-way connection.
TECHNICAL PROBLEM SOLUTIONS DX-120 Installation and Maintenance Manual Diagnostic Quick Reference Chart (continued) Symptom(s) Diagnostic Aid Cause(s) Action Static and / or noise can be heard during a conversation (continued) Telco problem If static/noise is heard on CO lines only: 1) Determine if other extensions also hear the noise/static. If other extensions also hear the noise/static: 2) Determine if other CO lines affected (ie.e., either several or only a few).
MAINTENANCE UTILITIES DX-120 Installation and Maintenance Manual MAINTENANCE UTILITIES The DX-120 includes a versatile maintenance utility that you access through PC-DBA. A technician with PC skills can easily use the maintenance function to obtain various data and information about the DX-120 and all connected components. The DX-120 system allows you to administer system database parameters via an IBM® Compatible, Personal Computer.
CONNECTING TO THE SYSTEM DX-120 Installation and Maintenance Manual CONNECTING TO THE SYSTEM All operations in PC-DBA – Maintenance require that your PC be connected to the DX-120 switch. You can do this in any of three ways: • a direct connection to the KSU1 – CPM – PC-DBA port • using the optional system modem (PN 7249) • using the built-in modem of the in-skin hard drive voicemail module with pass-through communications enabled.
CONNECTING TO THE SYSTEM DX-120 Installation and Maintenance Manual Connecting PC-DBA to the DX-120 Switch In order to use any of the Maintenance options available in PC-DBA, you must first connect it with the DX-120 switch. There are two methods that allow you to make this connection: • Local Connection (on-site) • Remote Connection (via modem) ESTABLISHING A LOCAL CONNECTION WITH PC-DBA If you are on site, you can easily connect PC-DBA to the local system using this method.
CONNECTING TO THE SYSTEM DX-120 Installation and Maintenance Manual Establishing a Local Connection with PC-DBA (continued) 6) Click Connect to initiate the connection. HINT When the system is connected a red dot will appear in the lower left corner of the screen next to the CTS indicator. 7) Program the switch as needed. HINT • See “Accessing PC-DBA Maintenance” on page 88 as well the DX-120 Programming Manual for more information about using PC-DBA.
CONNECTING TO THE SYSTEM DX-120 Installation and Maintenance Manual Establishing a Modem Connection with PC-DBA If the system is not equipped with an automated attendant or a voice mail in auto attendant mode, make sure the attendant is aware that a modem connection will be taking place. Use of the automated attendant can greatly assist the modem connection process since you can enter the modem extension remotely. From the mainscreen of PC-DBA: 1) Go to ControlXConnect to display the Password screen.
CONNECTING TO THE SYSTEM DX-120 Installation and Maintenance Manual Establishing a Modem Connection with PC-DBA (continued) 6) Select the appropriate control string OR Enter a new control string. NOTE • To add a new control string: Enter a new control string, then click Add to List to save the new information. • To change an existing control string: Click on the string to be edited, make the change, then click Modify to save the change.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual ACCESSING PC-DBA MAINTENANCE The ability access the PC-DBA Maintenance Utilities requires the following two tasks: • Download of the PC-DBA software onto a PC • Sucessful and current connection between PC-DBA and the DX-120 processor From the main PC-DBA Screen: 1) Go to Maintenance to display a list of features.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Maintenance Utilities (Menu Items) • • • • • • • • Configuration (see below) Diagnosis Status SW/HW Revision Event Logon Data Remote Control T1 Maintenance IMPORTANT! • Remember, in order to access these utilities, there must be an active connection between PC-DBA and the DX-120 switch (see See “Connecting PC-DBA to the DX-120 Switch” on page 84.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Configuration (continued) 3) EXAMPLE Click the X at the top right of each screen to close them. Click any of the buttons to display configuration information for each of the corresponding boards. Each time you click a button, configuration information for the corresponding board appears in a second window like this one. 4) Click the X in the top right corner of each window to close it.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Diagnostics (continued) SELF TESTING THE SYSTEM From the main PC-DBA Screen (during connection between the system and the switch - see page 84): 1) Go to MaintenanceXDiagnosticsXSelf test to display the the Self Test submenu.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Diagnostics (continued) SELF TEST BOARDS You can run a self test and obtain report results for each the boards on your system. This test will let you know which boards are installed and working. Unlike the system self test, you will get the results immediately following the test. Depending upon the size of your system, this test could take several seconds to a few minutes.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Self Test Boards (continued) 4) Click Go to display the results for the specified board. • You can review results for each board one at a time. Use the scroll bar to view all of the results. 5) Use the scroll bar on the right of the window to review all of the results. 6) Click in the upper right corner of the window to close it and return to the Board Select screen.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Self Test Ports (continued) • The port Select screen will appear. 3) Click the arrow at the right of the field to display a list of the ports that were included in the test. Click the arrow here to display the list of ports that were included in the test. HINT Depending upon the selection you make in step 3, a second field may appear requiring you to make your selection even more specific.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Diagnostics (continued) RUN THE SELF TEST REPORT ONLY If you ran a Self Test, but did not want to wait for results, or simply need to review the results of the last tests run, you can use this option. From the main PC-DBA Screen (during connection between the system and the switch - see page 84): 1) Go to MaintenanceXDiagnosticsXTest Report to display the main Test Results screen.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Maintenance Utilities (continued) STATUS You can use the Status function to view a specific DX-120 system resource status (e.g., On the Status - OPTION BOARD screen the connect status can be either IDLE (ready for call) or BUSY (port in use). From the main PC-DBA Screen (during connection between the system and the switch - see page 84): 1) Go to MaintenanceXStatus to display the Status screen.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Status (continued) To Get the Status of the CPM Board 2) Click the CPM Board button to display the status of the RS232 ports (then skip to step 5 on page 98). • See “STATUS REFERENCE CHART” on page 98 for statuses and their definition. EXAMPLE Click here to display the the RS232 port status on the CPM board. Click the X at the top right of each screen to close them.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Status (continued) To Find Out Which Slots are Open 4) Click Open for either Cabinet 1 or 2 to see which slots in the specified cabinet are available (or that have no hardware recognized). • See table below for possible statuses and their definition. STATUS REFERENCE CHART STATUS DEFINITION no status (blank) Nothing recognized.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Maintenance Utilities (continued) SW/HW REVISION You can use the SW/HW Revision to view the current version of software and firmware of the boards installed in the DX-120. The Hardware Revision (HW Revision) is a label only field that allows the user of PC-DBA to record the revision of hardware installed at the site. This information is stored in the Database Save operation of PC-DBA.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual SW/HW Revision (continued) IMPORTANT! • Once you receive the information into the PC-DBA, then click Save, the information will appear any time you open this screen. However, you will need to perform a SEND to update any revisions that may have been made. 2) Edit information as needed. 3) Click Save to store the new information. 4) Click Send to send the new information back to the switch.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Event (continued) EVENT INVOKING (SETTING THE SYSTEM FOR SPECIFIC EVENT TRACKING) From the main PC-DBA Screen (during connection between the system and the switch - see page 84): 1) Go to MaintenanceXEventXEvent Invoking to display the Event screen. IMPORTANT! If at this point you get a “DOUBLE INVOKING!” message, it means that event invoking has already been sumitted.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Event Invoking (continued) 2) Click on the + next to one of the operations to expand the list. EXAMPLE Click a plus sign (+) to expand the list. 3) Select one of the available system operations that will cause event data output to begin. IMPORTANT! Do not select “Pseudo” to begin event tracking. This operation is a non-occurring event intended for use with “End Event” when the event output should not end by a system operation.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Event Invoking (continued) EXAMPLE Click here to move the selected operation into the Start Event field. 5) Select one of the available system operations that will cause event data output to end (stop). EXAMPLE Select a stopping event. 6) Click >> to move the selected operation to the Stop Event field. EXAMPLE Click here to move the selected operation into the Stop Event field.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Event Invoking (continued) 7) Click on Invoke to set the designated event tracking. • A message will appear to let you know the settings are being invoked. EVENT DELETING Once you invoke a set of Event Tracking criteria, you will need to delete those before setting new ones.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Maintenance Utilities (continued) LOGON DATA Logon Data is used to view the last date and time that the PC-DBA session began. From the main PC-DBA Screen (during connection between the system and the switch - see page 84): 1) Go to MaintenanceXLogon Data to review the date and time of the beginning of the last PC-DBA session. EXAMPLE 2) Click OK to close the window.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Remote Control (continued) SOFTWARE WARM START Use Software Warm Start to cause the system to restart operations. CAUTION USE THIS FEATURE WITH CARE! This operation requires confirmation since all calls in progress will be disconnected. NOTE Once you run this operation, connection between the switch and PC-DBA will be lost. Therefore, you will have to re-connect to the switch.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Remote Control (continued) SOFTWARE COLD START Use Software COLD Start to cause the system to restart operations and reload default customer database data. CAUTION USE THIS FEATURE WITH CARE! This operation requires confirmation since all calls in progress will be disconnected and the current database will be erased! NOTE Once you run this operation, connection between the switch and PC-DBA will be lost.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Maintenance Utilities (continued) BLOCK CONTROL You can use Block Control to restrict access to certain system resources for the purposes of trouble-shooting, e.g. you might block a CO line from use in order to test the circuit while avoiding user access to the CO line circuit. To use Block Control, you must know the cabinet number, board/module number and port number.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Block Control (continued) 4) Select the number of the port you want to block (or unblock - see IMPORTANT note under step 2). 5) Choose whether you want to block or unblock the selected port. 6) Click OK to block (or unblock) the selected item (i.e., board or port). EXAMPLE • A message similar to the one below will appear when a block or unblock is successful.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual Maintenance Utilities (continued) T1 MAINTENANCE The DX-120 provides an easy and efficient way to track and report errors that may occur during its operation.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual T1 Maintenance (continued) T1 ERROR SECONDS TOTALS Use this feature to review any errors registered as per the Error Threshold set (see “T1 Error Threshold” on page 110). 1) Go to MaintenanceXT1 MaintenanceXError Seconds Total to have the system check for registered errors. • Once the errors have been checked has been completed, the following screen will appear to display any errors found.
ACCESSING PC-DBA MAINTENANCE DX-120 Installation and Maintenance Manual T1 Maintenance (continued) T1 CLEAR ERROR This tool allows you to clear any errors (i.e., for Hour Count only) that have been registered as described in “T1 Error Threshold” on page 110 and “T1 Error Seconds Totals” on page 111. After using the Clear T1 Error tool, the contents (errors) will automatically be sent to the KSU. The KSU will then clear the T1 Error Count for the specified error.
DX-120 Installation and Maintenance Manual SECTION 4 - INSTALLATION ISSUES TROUBLESHOOTING INSTALLATION ISSUES This chapter outlines the most common installation problems for the DX-120, and provides a corrective action addressing each issue. Corrupted Database on Initial System Setup SOLUTION: DX-120 POWER-UP INITIALIZATION You must successfully initialize the DX-120 system during start up procedures for the system to operate properly.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Adding Hardware to an Existing System (continued) Adding New Hardware 1) Connect and login to PC-DBA. • See “Accessing PC-DBA Maintenance” on page 88 for more information about connecting to and accessing PC-DBA). 2) Press F3 to perform a a Receive All. IMPORTANT! Do not go on to the next step until the Receive All process is completed. 3) Press F7 to log out of PC-DBA. 4) Turn OFF the power supply to the DX-120 KSUs (i.e.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Voice Mail Doesn’t Work - “No Legal Member” Error (continued) • If you have an existing database, and you have PC-DBA loaded onto a laptop, you can: - save the customized database - perform a cold start initialization (which loads a default database, writing over your custom database), and then - reload the saved database over the default database.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual What to Do if a Normal Cold Start/Restart Is Not Possible (continued) 12) Press HOLD to return to the previous menu level. OR Press the Up or Down Volume arrows to return to the database Item 13) Return to the Selection screen. Checking the UCD Assignment for the Voice Mail Hunt Group 14) Enter 06-02-(1~3)-01. • The range of numbers in the middle of this command represent the tenant group number (usually 1).
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Invalid Entries Calling a Busy Station (Issues with Multiple Mailbox Greetings) SOLUTION: THE FOLLOWING ITEMS SHOULD BE APPLIED TO ALL DX-120 (PC8 IN-SKIN) VOICE MAIL SYSTEMS; BUILD 8.5.9 AND EARLIER. 1) Add the new TRANS.TXT file – 8.5.9. NOTE • R41 does not support multiple mailbox greetings (all users should use greeting 0). • All characters must be entered as shown for proper programming.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual (continued) ;UCD overflow 1 for UCD groups 1-5 a9byd1=3101 a9byd2=3102 a9byd3=3103 a9byd4=3104 a9byd5=3105 ;UCD overflow 2 for UCD groups 1-5 a9byd91=3201 a9byd01=3202 a9byd*1=3203 a9byd#1=3204 a9byda1=3205 ;UCD overflow for all other groups a9bydx= 2) Remove Mail Box 157. • This is a voice mail port and cannot be used as a mail box. 3) Remove Custom 16384 from voice mail – it adds an asterisk (*) to the end of transfers.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Ringing a Group Of Phones Before Routing the Call to Auto-Attendant SOLUTION: IMPLEMENT DELAYED RINGING TO VOICE MAIL, AUTO ATTENDANT NOTE UCD groups 1- 5 (410-414) are used for the DX-120’s built in UCD functionality with the In-skin Voice mail system. Implementing Delayed Ringing 1) Set up a UCD group.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Implementing Delayed Ringing (continued) Set up the CO line Answering Position. 3) Make the specified UCD Group the only Destination for Day / Eve. 4) Set Pre-CFW NoAns to NULL.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Implementing Delayed Ringing (continued) INSKIN VOICE MAIL • If you use UCD groups 6 through 23, you do not have to modify TRANS.TXT unless you want a specific routing box or mailbox to answer. • If you use UCD group 1 through 5, you must modify the TRANS.TXT to route the integration to the proper Routing Box/greeting desired. EXAMPLE PC8: • UCD Group 1 (410) will re-route to Voice mail with the string; a9b2d13.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Using Multiple Lines & Assigning Different Auto-Attendant Greetings for Each Line SOLUTION: CO LINE ROUTING Both of the following examples will use: • Trunks 1-2 for Company A • Trunks 3-5 for Company B • Trunks 6-8 for Company C. EXAMPLE • Example 1 - Voice Mail Answers Incoming CO Lines Immediately 1) Set the Day and or Eve answering positions to directory 433 (Voice Mail Hunt Group).
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual CO Line Routing - Example (continued) EXAMPLE (continued) 2) Assuming that: - Company A will be using Routing Box 800 to answer incoming calls; - Company B will use Routing Box 810, and - Company C will use Routing Box 820. Add the following lines to the top of the TRANS.TXT file.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual CO Line Routing - Example (continued) EXAMPLE (continued) The following line is needed at the top of the TRANS.TXT file. a9b2d63 = 800 The following UCD group 7 (dir 416) will ring all phones approximately three to four rings, then re-route to Voice Mail with the following in-band digits. a9b2d73 The following line is needed at the top of the TRANS.TXT (C:\VM\TRANS.TXT) file.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Setting Up Message Delivery to a Cell Phone SOLUTION: USE REMOTE.EXE* FOR EXTERNAL TRANSFERS WITH VOICE MAIL • If the system has In-Skin or analog voice mail, and uses Centrex transfer on the same CO line: go to the Call Transfer Information screen in voicemail, then enter the following values in the External column.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual External Transfers with Voice Mail (continued) • You must enable ECF. - Go to the DX-120 Extension screen: - Click on check box of the ECF Operation field to place a checkmark there (i.e., to enable the feature). NOTE If you are using the phone to program, and enter 01-XXX-18 (where XXX represents the station number).
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Using Prime CO Instead of Intercom with Modem or Fax SOLUTION: ANALOG PRIME LINE—SETTING UP A PRIME LINE FOR A FAX CONNECTED TO AN ANALOG PORT USING CO LINE 4. Place Line 4 (803) into CO Group2 (740) From the Fax Machine 1) Remove the receiver from the hook. 2) Dial 740 (be sure you are accessing line 4). 3) Dial a valid number.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Place Line 4 (803) into CO Group2 (740) from the Fax Machine (continued) Use the Telephone 6) Dial into the programming mode and enter the following commands. • FEATURE # * • Enter the password. The default is ########. • Show • 04-09-1 [Tenant 1] • Save • 500~699 [System Speed dial bin number] • Show • Chg • Feature 7 0 • Save From the Fax Machine 7) Remove the receiver from the hook.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Digits Passed Inband to the Voice Mail in an Overflow 1 Condition SOLUTION: UCD OVERFLOW 1 INTEGRATION TO VOICE MAIL The following table shows what the switch passes inband to the Voice Mail during an Overflow 1 condition.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Digits Passed Inband to the Voice Mail in an Overflow 2 Condition SOLUTION: UCD OVERFLOW 2 INTEGRATION TO VOICE MAIL The following table shows what the switch passes inband to the Voice Mail during an Overflow 2 condition.
TROUBLESHOOTING INSTALLATION ISSUES DX-120 Installation and Maintenance Manual Digits Passed Inband to the Voice Mail in a Re-Route Condition SOLUTION: UCD RE-ROUTE INTEGRATION TO VOICE MAIL The following table shows what the switch passes inband to the Voice Mail during a re-route condition.
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DX-120 Installation and Maintenance Manual INDEX Numerics 408E 19 408M 11, 18 A AAM 10, 25, 60 adding 60 installation 60 installing 60 AAM (Automated Attendant Module) 25 AC transformer 16 Accessing PC-DBA maintenance 88 Adding AAM 60 APM4 54 bell 66 COM4 56 digital port module 68 door control 67 DPM16 68 DPM8 52 external pager 65 gate control 66, 67 hardware to an existing system 113 KSU2 Second Cabinet 61 KSU2 second cabinet 61 MDM 58 music source 63 new hardware 114 pager 65 PRI 69 second cabinet 61 T1
INDEX DX-120 Installation and Maintenance Manual D Data electrical 35 environmental 35 logon 105 MTBF 39 regulatory 38 signaling 37, 38 wiring 37 Database corruption 113 Delayed ringing 119 Deleting events104 DET (Digital Executive Telephone) 29 Diagnostic quick reference 76 Diagnostics 90 status 96 Digital executive telephone 29 Digital port module 21, 22 adding 68, 69 Digits Passed Inband 129~131 Direct station selection 30 Directory memory mapping 105 Door control 67 DPM16 adding 68 installing 68, 69 D
INDEX DX-120 Installation and Maintenance Manual K Key Service Unit 15 Key service unit 15 KSU 10, 11, 13, 15, 18, 49 408M 49 add-on module 51 assembly 51 components 44, 49, 50, 51, 52 configuration 15 installation 44 mounting 44 wiring 46 KSU2 10, 11, 14 408E 49 components 11 installation 61 L Loading PC-DBA software 82 Local connection 84 Logon data 105 Loud bell control installation 66 M Mailbox greetings, multiple 117 Main distribution frame planning 43 Maintenance 75 accessing 88 diagnostics 90 eve
INDEX DX-120 Installation and Maintenance Manual P Pager adding 65 installing 65 Paging system installation 65 Pass-through 83 PC8-Inskin 121 PC-DBA connecting serial cable 70 connecting to switch 84 loading 82 local connection 84 modem connection 86 remote connection 86 Perfromance, call handling 118 Planning site 42 Polyswitch 19 Ports extending to MDF 46 self test 93 Power supply 16 Power-up 72 initialization (cold start) 72 Preparing main distribution frame 43, 44 PRI, installing 69 Prime CO 127 Probl
INDEX DX-120 Installation and Maintenance Manual T T1 adding 69 capacity 26 card 26 clear error 112 error seconds totals 111 error threshold 110 installing 69 maintenance 110 module 26 Technical problems 75 Telephones, cleaning 75 Temperature operating 35 storage 35 Test boards 92 modules 92 ports 93 system 91 Threshold, T1 error 110 Tools and supplies 43 Totals, T1 error seconds 111 Troubleshooting 75, 113 U Unit (component) detail 36 User maintenance 75 USOC Code 4 Utilities 88, 89, 91, 92, 93, 99, 105
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