Programming instructions

BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual
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Assigning Attendants
You assign a primary attendant to each of the DX-120 system’s three tenant groups. The standard Digital
Speakerphone serves as the attendant telephone.
When assigned as attendant, this extension supports general
system functions like line recall, forced incoming ICM call forward, and manual evening or alternate service mode
operation.
The attendant receives all intercom calls directed to the attendant directory number (“0” at default). The
attendant extension has an internal call queue that allows multiple intercom calls to be directed to the attendant at the
same time.
You can designate an alternate attendant position in each tenant group for common sharing of incoming CO line calls
or load sharing during peak traffic periods.
• The attendant’s extension has (with a password) control of:
- System Service Mode (day/evening/alternate/time)
- Time of Day Settings
- System Speed Dial Number Programming
- Recording of the Optional Auto Attendant Greetings
• You can connect the attendant extension to any system station port, and you can assign it any intercom extension
number in your numbering plan (see
“Customizing the Numbering Plan” on page 103).
• The following conditions apply to the attendant extension:
- Any extension in the tenant group can dial 0 to reach the attendant extension.
- The system routes all unanswered transferred calls and all calls from any extension that invokes forced
intercom call forward to the attendant extension. When multiple internal calls are waiting in queue for the
attendant extension, the display indicates on the second line the number of calls waiting in the queue.
- The extension password for the attendant extension is required for entry into attendant administration, caller
ID table and ring mode. The default extension password is 9999.
- Only the designated attendant extension can manually change the system ring mode or the extension room
status (hotel mode).
Attendant Extension (continued on next page)