Programming instructions

- 423 -
DX-120 Programming Manual BASIC EXTENSION PROGRAMMING TASKS
Setting Up Call Forward – Extension Predefined
The Call Forward -- Extension Predefined feature allows you to control where the system forwards a call when an
extension does not answer.
You may want the system to forward these calls to the attendant extension, a
departmental secretary, another department, etc.
This feature is extension specific (i.e., the system forwards all
unanswered calls to a specific extension).
• Extension Predefined Call Forward affects ringing intercom calls and transferred calls.
The programmed Extension Predefined Forward is a single step only forward destination (you cannot assign a
second or third step).
• You can assign two destinations based on station status: Busy and No Answer.
You can use different destinations for busy calls than for calls that go unanswered.
• The following conditions apply to setting pre-defined call forwards.
- Calls that are forwarded to the DX-120 voice mail system via any extension call forward include special
handling. The extension directory number is sent to the VM system with the call to identify the mailbox where
this call should be routed.
- The extension settings that extension owners have set for call forward supersede the settings you make here.
• The CO Line Predefined feature’s programming may affect the operation of the Call Forward--Extension feature
(see
“Setting the Pre-Defined Call Forward No Answer” on page 144).
• The call forwarding of unanswered extensions is dependant upon the settings of the Predefined Forward Time,
which you set during programming of call handling (see
“Setting Predefined Call Forward Time” on page 282).
NOTE
If you want to forward unanswered calls for all calls coming in on a CO line,
set that up instead in the CO line programming.
SETTING UP CALL FORWARD – EXTENSION PREDEFINED VIA PC-DBA
From the PC-DBA main screen:
Setting Up Call Forward – Extension Predefined via PC-DBA (continued on next)