Programming instructions

BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual
- 404 -
Setting Up Monitoring Privileges
The DX-120 system allows extension users to monitor conversations at other extensions, for the purpose of observing
service.
LEGAL NOTICE
This feature may violate privacy laws if used in a manner that is inconsistent
with requirements of those laws. Vertical Communications, Inc. assumes no
responsibility with regard to the use of this feature; it is provided for the virtue
of ethical use only.
YOU are responsible for using this feature appropriately, considering all applicable laws.
• Monitoring of busy extensions and CO lines is possible only at extensions with a monitor class of service that has
a lower monitor class than the monitor COS of the extension to be monitored.
• When programming extensions, you define the monitor COS for each extension.
EXAMPLE
You may want to assign monitoring privileges to the manager in charge of your
client’s Customer Support department, so that manager has the ability to listen to how
department members handle phone inquiries. In this case, assign the department
manager a higher monitoring COS than the monitoring COS of the department
members.
• The following conditions apply to the monitoring capability.
- The highest level of priority in monitor class is “0”. The lowest priority level is “9”.
- The system does not allow monitoring if the called extension’s monitor COS matches the calling extension’s
monitor COS.
- Since this feature is very similar to Intrusion (see page 407), it is possible to “shift” between these two
features when using monitor.
NOTE
If you assign monitoring privileges to an extension, set up a feature button for the
extension user to press to initiate the monitoring session.
HINT
Also see...
• Programming Feature Buttons