Programming instructions

BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual
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Assigning Extensions to Pickup Groups
The system provides eight extension pick up groups per tenant group to allow you to partition the system into separate
departments for organized call answering within the department.
An extension owner in a pick up group may retrieve calls ringing at another extension within the same pick up group.
Extension Pickup Groups are defined in the DX-120 Numbering Plan (see
“Customizing the Numbering Plan” on
page 103).
• The following conditions apply to pickup groups.
- You can assign an extension to one pick up group only.
- Pick up priority is CO line calls first, then intercom calls.
- CO line call priority is: camped-on calls first, recalling calls second, transferred calls third, then incoming calls.
- Intercom call priority is ringing calls, then voice calls.
HINT
Also see “Customizing the Numbering Plan” on page 103.
ASSIGNING EXTENSIONS TO PICKUP GROUPS VIA PC-DBA
From the PC-DBA main screen:
Assigning Extensions to Pickup Groups via PC-DBA (continued on next page)