Programming instructions

PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual
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PROGRAMMING THIRD PARTY VOICE MAIL
IMPORTANT!
Remember that while using a third-party voice mail system is a viable option, doing
so occupies available analog ports, thereby reducing the number of system ports that
you can use for the telephones, FAX machines, modems, etc.
Therefore, it is highly recommended that you use one of the DX-120 voice mail systems (7270C [hard
drive] or 7271C [Compact Flash]), because it is a digital integration and therefore does not occupy
valuable analog port space of the
DX-120 system
Using third party voice mail greatly enhances the use of the DX-120 system. Features accessible when voice mail is
installed vary depending upon the third-party product connected.
• Features that the DX-120 system accommodates include the following.
- Automated Attendant
- Extension unique voice mailboxes
- Call Forward to extension voice mailboxes
- Answering Machine Emulation
- UCD Queue Announcements
- Screen Routing
- Voice Record
- Automatic Voice Record
- Specific CO Line Greetings on Automated Attendant
• The following conditions apply to analog voice mail.
- Voice mail feature operation is limited only by the ancillary voice mail system.
- When voice mail ports are used heavily (high call traffic), the system updates message indications notably
slower than usual.
- When VM messages are waiting, the system flashes the auxiliary lamp green.
- When transferring a call to voice mail, callers can choose to enter no mailbox number.
- If they do so, the system routes them to the voice mail main greeting (e.g., Auto Attendant greeting).
- If no voice mail ports are available at the time callers place their call into voice mail, the system plays a ring-
back tone until a port becomes available.
- You can program the voice mail code Feature 6 4 on any available Flexible Feature Button.
- When the voice mail code is programmed on a Feature Button, the system flashes the associated LED red
when VM messages are waiting.
- You can program the voice mail UCD Group directory number (usually 433) on any available Flexible Feature
Button.