Programming instructions

MULTIPLE CALL HANDLING DX-120 Programming Manual
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Multiple Call Handling - General Lamp Indicators
Aside from the Hold button, the buttons on the phones have lights that indicate call status, as shown below:
HINT
Also see “Multiple Call Handling - Transferring Calls” on page 325 and “Call Transfer
Lamp Indicators” on page 325
Hold Key Lamp Indicator
The purpose of the Hold Key Lamp is to allow users to handle multiple calls in the DX-120 more easily.
NOTE
The Hold Key Lamp does not function when a 7261-00 Edge 120 phone is connected
to a DX-80.
• Trunk Call Holding
The Hold Key lamp is fast red flashing when Trunk calls are placed on either System Hold or Exclusive Hold by
the extension.
• Intercom Call Holding
The Hold Key lamp is slow red flashing when Intercom calls are placed on Hold by the extension.
NOTE
The Hold Key Lamp is useful for users to handle multiple calls on hold, especially for
systems with T1 or T1/PRI where there are no Line Key(s) or Call Key(s) programmed
at the extension. In this case the Hold Key Lamp provides a reminder for the user that
there is a call(s) on Hold.
Held Trunk calls have a higher indicator priority when both Trunk and Intercom calls
are placed on Hold at the same time.
• When Trunk and Intercom calls are on hold at the same time, Intercom calls can
not be retrieved by pressing the Hold Key until all of the Held Trunk calls are first
retrieved and released (completed, transferred, etc.).
• The lamp indication of the Hold Key lamp immediately changes from a fast flash
slow flash once there are no more Held Trunk calls at the extension.
Hold Key Lamp Indicator (continued on next page)
EVENT INDICATOR
Incoming Call Red Fast Flashing
Using Call Green Steady
Holding Call Green Slow Flashing
Exclusive Holding Call Green Fast Flashing
Unused Dark