Programming instructions

BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual
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Programming Auto Attendant Module (AAM)
NOTE
The AAM is optional and must be present in order to program the feature for use in the system. If you
are not sure that the Automated Attendant Module (AAM) has been included in the current system,
please contact Vertical Technical Support for more information.
• The DX-120 Auto Attendant option can greatly enhance business office productivity by providing a full-duty
"Automated Attendant" to handle all incoming system calls.
It can also provide a part-duty automated attendant
to handle:
- overflow traffic only when the primary attendant cannot handle calls, or
- after hours calls when the primary attendant position may not be staffed.
• The AAM is installed inside of KSU1, and provides a maximum of 120 seconds of programmable voice
announcements.
• The AAM provides four ports to handle four simultaneous callers. The AA voice announcements include:
- Day, Evening, Noon, and Alternate greeting messages
- Waiting, Invalid, Busy, No Answer, Good-Bye, and Inquiry prompts/instructions
• You set up the maximum recording time for each greeting/message and the actual recording for each voice
announcement using the Attendant Administration feature.
• Proper setup of the automated attendant requires some planning before you program. It is essential to successful
automated attendant operation that you adequately plan announcements and their required results.
• When programming and setting up messages for the AAM, consider the following:
- What are the extension numbers that should be listed in the greeting, if any?
- Should any UCD group directory numbers be announced (e.g., dial 410 for Sales)?
- Will you be using the “inquiry” message? (The Inquiry code may be dialed during the DAY, ALT, or EVE
greetings to provide a recorded announcement to the caller, for example, directions to the office: “To get
recorded directions to our office, press the star key. Otherwise, stay on the line and we’ll be with you soon.”)
- Do you want to advise callers of the “waiting code”? (Callers can dial the waiting code when the called party’s
extension is busy. When callers hear the busy message they may dial the waiting code to wait a specified
number of seconds and then try the extension again.)
- What do you want each message/greeting to say, specifically? Write down the content of each message/
greeting.
NOTE
Automatic CO Line Ringing time settings must be programmed in Time Switching,
and completely set for a seven day week, for Automatic CO Line Ringing Modes to
properly follow an automatic switching schedule. For details on programming time
switching, see
“Setting CO Line Time Switching” on page 140.
• Other features that may affect the Auto Attendant include DISA (Direct Inward System Access) and Time
Switching.
HINT
See “Setting the Answer Position for Day and Evening” on page 136.
Programming Automated Attendant (continued on page)