Programming instructions

BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual
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Setting Up SMDR Call Output
This feature allows the system administrator to track all incoming and outgoing CO line traffic, chronologically by
extension number.
The system outputs account code data for each call record.
The system outputs SMDR from the standard “SMDR” RS232 serial port located on the Central Pro¦cessor Module
(CPM). You can connect an external serial printer or call accounting device for per¦manent record keeping or call cost
accounting. The system outputs each data record within the standard 80-character frame. Data communications occur
in one direction only through the SMDR port; you can program the baud rate during system programming
(see
“Selecting SMDR Transmit Rate” on page 97).
• SMDR information includes the following:
- call direction, or a comment for special call handling record
- extension number
- CO line used
- number dialed
- ring time to answer
- time and date the call was placed
- duration of the call
- account code (if specified)
• The system also provides ring-in duration and call processing information relative to the call as it was handled by
the system.
• The system outputs two records for incoming calls that are received with Caller ID (although this feature is a
standard feature of the DX-120, a telephone company subscription is required).
- The first record lists the telephone number of the calling party as it is received from the telephone company.
(Calls from CID blocked numbers will not have a CID number associated with that record.)
- The second record will show the caller’s name (“OUT OF AREA” or “PRIVATE” may appear in this field if the
calling party number is unavailable).
HINT
After you have set up SMDR, be sure to assign SMDR to individual extensions as
needed (see
“Programming Extensions for SMDR Output” on page 427).
Setting Up SMDR Call Output (continued on next page)