Programming instructions

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DX-120 Programming Manual BASIC CALL HANDLING PROGRAMMING TASKS
Setting Up Hold Recall
Extension users may place any CO line on system hold by pressing the Hold button. When they place a line on
System Hold, the system flashes the green lamp for that line at the I-Hold rate.
The system flashes this system-held
line using the red lamp at all other extensions.
• I-Hold Indication allows extension users to easily distinguish between a call they placed on hold at their
telephones, and calls placed on hold at other telephones.
• The DX-120 allows you to tell the system to automatically return a call put on hold to the originating extension
after a period of time has elapsed. You can control the recall time separately for SLT and DETs.
• Other features that may be affected by hold recall include the following:
- Call Transfer
- Hold Reminder
- Hold Abandon
• The following conditions apply to hold recall:
- Pressing Hold will place a conference on exclusive hold if the extension user is the controlling party and they
temporarily exit to add another party.
- When a conference call is placed on hold, the steady lamp indication at other extensions remain steady
(follows exclusive hold functions).
- Any party who is placed on hold will hear music only if it is available through the external music source
connection.
- When calls placed on exclusive (private) hold exceed the exclusive hold programmed time, the system
automatically places recalls on system hold.
SETTING UP HOLD RECALL VIA PC-DBA
From the PC-DBA main screen:
Setting Up Hold Recall via PC-DBA (continued on next page)
BASIC CALL HANDLING PROGRAMMING TASKS
DX-120 Programming Manual