Programming instructions

- 187 -
OVERVIEW
The call handling features allow you to control how the DX-120 processes calls. In this section provides instructions for
programming the following call handling features:
IMPORTANT!
• If you are programming an existing database using PC-DBA, be sure to upload the
current switch database to your laptop before making any changes.
This way, you
will be working on the customized database and will not have to reprogram all the
custom settings.
• If you are programming a brand new database from scratch without using any
templates, you can skip this step.
CAUTION!
Remember! While you are programming in PC-DBA, the system saves your
changes in the working directory residing on the laptop. While it may appear
that you have re-programmed the switch, the system does not update the
switch database with your changes until you perform a SEND command from
the laptop.
NOTE
• The DX-120 provides you with a shortcut to use when programming call handling
on a new system.
You can use a pre-programmed database template that is
provided on the DX-120 product CD to reduce your programming time, and to
decrease the likelihood of premature recall and voice mail transfer issues.
• This template also provides a call restriction class of service so your customer can
limit toll calls on individual extensions.
BASIC CALL HANDLING PROGRAMMING TASKS
This section provides you with instructions for programming the following features:
• Specify the CO flash time - see page 193
• Specify the PBX flash time - see page 196
• Specify the pause time - see page 199
• Specify the ring abandon - see page 202
• Set up the hold remind - see page 205
• Select the exclusive hold time - see page 207
• Establish the warning time - see page 210
• Set the transfer intercom recall and transfer busy recall - see page 213
• Set up hold recall - see page 217
• Set up the dial wait time and dial delay - see page 220
• Establish the dialing ratio - see page 223
• Establish the start and end of the SLT hook flash - see page 228
Basic Call Handling Programming Tasks (continued on next page)
SECTION 6 - PROGRAMMING CALL HANDLING
DX-120 Programming Manual