Programming Manual Technical Manual - Volume II
DX-120 Programming Manual Technical Manual - Volume II Copyright © October, 2006 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. Vertical Communications, Inc. 106 Cattlemen Road, Sarasota, FL 34243 (941)554-5000 or (800) 266-3425 -NoticeVertical Communications, the Vertical Communications logo and combinations thereof, and Corporate Office are trademarks ofVertical Communications, Inc.
DX-120 Programming Manual TABLE OF CONTENTS SECTION 1 - INTRODUCTION OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 PROGRAMMING OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 UPGRADING AN EXISTING SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Programming Manual Table of Contents (continued) SECTION 4 - PROGRAMMING SYSTEM RESOURCES OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 BASIC SYSTEM PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Assigning Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Programming Manual Table of Contents - Section 5 (continued) PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS . . . . . . . . . . . . . . . . . . . . . . 155 Programming for an Optional T1 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Programming for Optional ISDN (T1/PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Setting Up the Translation Table . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Programming Manual Table of Contents - Section 6 (continued) Setting Hold Abandon Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Unsupervised Talk Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifying CO Line Guard Time 296 Programming Auto Attendant Module (AAM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Programming Manual Table of Contents (continued) SECTION 10 - PROGRAMMING EXTENSIONS OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385 REMINDER TONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385 BASIC EXTENSION PROGRAMMING TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS DX-120 Programming Manual -6-
DX-120 Programming Manual SECTION 1 - INTRODUCTION OVERVIEW Once you have installed the system hardware, it is time to specify how you want the system to operate, using the programmable DX-120 features. You need to set up the following: • system settings such as system date and time, day/evening modes, and the numbering plan needed to meet your customers' needs (“Section 4 - Programming System Resources” on page 39) • the interface to the CO lines coming into the system (“Section 5 - Programming C.O.
PROGRAMMING OPTIONS DX-120 Programming Manual PROGRAMMING METHODS (continued) Programming Interface PC-DBA laptop on site PC-DBA laptop remotely Advantages Disadvantages • You can save the existing database residing on the switch via a RECEIVE ALL command. When you need to modify the database, you can use the switch version as a basis so you will not have to reprogram all its custom settings. • You need a laptop with a serial port.
UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual UPGRADING AN EXISTING SYSTEM Occasionally you may need to perform maintenance programming or install an upgrade to an existing system. The information provides you with some of the issues you need to consider when maintenance or upgrading needs to be performed on the current system: • When you are upgrading an existing system, the database is already in place and functional.
UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual Converting a DX-80 Database to a DX-120 Database A tool has been created that allows you to convert an existing DX-80 database for use in the DX-120DX-80 DB Converter is a tool that allows you to convert DX-80 database files to DX-120 database files. This process MUST be performed using PC-DBA only (i.e., you cannot convert the database using the DET).
UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual Converting A DX-80 Database to a DX-120 Database (continue) CONVERTING AN F39 DB FILE TO AN F03 DB FILE With the help of this module, users can convert a DB file in F39 format (e.g., a file created by using the module “Receive Data from KSU”) to a DB file in F03 format. From the PC-DBA main screen: 1) Go to ControlXConvert to open the DX-80 Converter screen. 2) Click "Select a DB file in F39 format". 3) Specify a path for the newly converted DB file.
UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual Converting an F39 DB file to an F03 DB file (continued) OTHER DIFFERENCES WHICH MAY AFFECT CONVERTING • F39 has 60 Extensions while F03 has 120 • Only 60 Extensions settings will be copied to F03 database file. You should set others manually. • F39 has 16 C.O.Line while F03 has 40 C.O. lines • Only 16 C.O.Line settings will be copied to F03 database file.
UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual Programming a New System This manual provides information for completely programming a new DX-120 system from scratch. Vertical also provides you with some tools you can use to reduce your programming time. These tools include: • a series of worksheets for you to plan your system structure, and record the programming for future reference if necessary. For more details, see Appendix A, Worksheets.
UPGRADING AN EXISTING SYSTEM DX-120 Programming Manual Programming a New System (continued) SETTING UP THE SYSTEM FEATURES FOR SYSTEM ADMINISTRATION AND RESOURCES The system features allow you to control system administration and to assign system resources. Perform the following tasks. HINT Details on how to perform these tasks are included in see “Overview” . The DX-120 provides programmable features that allow you to establish these various settings.
DX-120 Programming Manual SECTION 2 - PROGRAMMING OPTIONS OVERVIEW There are two programming interfaces you can use to program the DX-120: • PC-DBA • Digital Extension Telephone (DET) - see page 26. PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) The DX-120 system allows you to administer system database parameters using any IBM® compatible Personal Computer (PC).
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Programming Using PC-DBA CAUTION! The changes you make using PC-DBA are stored in a temporary working directory. They are not uploaded to the DX-120 system memory until you perform a SEND function. Do not forget this crucial step, or you may lose the programming changes you just made. 1) Double click on the icon (see previous page) to display the main screen of PC-DBA.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Programming Using PC-DBA (continued) PC-DBA MAIN MENUS Review the following menus to become more familiar with where the various options are for using, programming, and maintaining PC-DBA. The File menu provides you with all the basic functions of handling the DB file. The Control menu provides you with the capability to connect PD-DBA to the switch for sending a receiving information.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Database Save and Restore The working directory is the location allocated in the PC for all changes while the PC-DBA programming session is in progress. You may want to save the data in this directory for later retrieval since you may be working on many various databases. CAUTION! Always perform a database SAVE prior to database RESTORE if you intend to preserve the current contents of the working directory.
DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) Database Save and Restore (continued) RESTORING (OPENING) A STORED DATABASE From the PC-DBA main screen: 1) Go to FileXOpen Database... to display the Open dialog box. • This dialog box allows you to select the desired database file. 2) Select (or enter the name of) the database you wish to restore. 3) Click Open to open the specified database.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Connecting PC-DBA to the Switch (continued) Once you make this connection, you can connect to the DX-120 system processor and download (receive) the DX-120 database memory to the PC-DBA laptop working directory. A connection can be made either on-site or remotely: ON-SITE (CABLE) CONNECTION While on-site, you can connect the PC to the DX-120 via a standard RS-232C “straight-through” cable.
DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) 4) Click the OK button to display the next Connect screen that provides the current (local and remote) settings for the connections. 5) Make any necessary changes to the connection settings (as described on next page): IMPORTANT! • For local settings, make sure that you have the appropriate Baud rate and COM Port settings.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Remote (modem) Connection (continued) Click Connect to being the connection process. • Several brief messages will be displayed to let you know what's happening during this process (e.g., sending the password, connection request, successful connection). • Once connection is successfully established, a red dot will appear in the lower left corner of the screen...
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Changing Database Administrator Password (continued) 4) Enter the new password. • When you enter text in this field, a new field will appear (i.e., Confirm Password). 5) Enter the new password again to confirm it. • When you enter text in this field, an OK button will appear. 6) Click OK to change the password as designated in the previous steps. • A message will appear to ask you to confirm that you want to make the change.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Receiving Data from the Switch Before data can be exchanged between PC-DBA and the DX-120 system, you must Connect (F5) to the switch. After you establish a successful connection between the DX-120 processor and the PC-DBA software, the system displays the word Connect at the bottom of the screen, next to the time and date.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Receiving Data from the Switch (continued) 5) Click on the specific items you want to receive to select them. OR Click Select All to select all the items on that screen. • Use the Unselect All button to deselect all items on the page. You can then reselect any specific items as needed. 6. Click OK when all your selections have been made to begin the receiving process and download the data from the switch to your PC/laptop.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Sending Data to the Switch (continued) 3) Press F4 to display a list of categories that represent the information that can be sent. Click on these buttons to display the list of options for the corresponding category. 4) Locate the category that represents the information you want to receive. 5) Click the Items button to display the list of various options for that category.
DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) Disconnecting PC-DBA from the Switch After you have finished using the link between the DX-120 and PC-DBA, you should disconnect this link.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Initializing the System (continued) PERFORMING A COLD START Use Software COLD Start to cause the system to restart operations and reload default customer database data. CAUTION USE THIS FEATURE WITH CARE! This operation requires confirmation since all calls in progress will be disconnected and the current database will be erased! NOTE Once you run this operation, connection between the switch and PC-DBA will be lost.
DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) PERFORMING A WARM START Use the Warm Start process to cause the system to restart its operations without reloading or affecting the stored database (e.g., if some how one or more ports lock up, etc.). CAUTION USE THIS FEATURE WITH CARE! This operation requires confirmation since all calls in progress will be disconnected. NOTE Once you run this operation, connection between the switch and PC-DBA will be lost.
PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) DX-120 Programming Manual Getting Help (F1) You can access Help via the main menu bar or from any screen within the program. From the PC-DBA main screen: Click here to display a list of options. OR Click here to display the first page of the online help. 1) Click on the Help option on the main menu bar. HINT You can also click on to display the first page of the online help (then, skip to step 3).
DX-120 Programming Manual PROGRAMMING VIA PC-DATABASE ADMINISTRATION (PC-DBA) Getting Help (continued) From a specific screen within the program: 1) Press F1 for any individual screen within the program to display the corresponding page from Help for that screen. OR 2) Click on any individual screen within the program to display Help for that screen. EXAMPLE 1 Click on the Help button from any screen... 2 ...to display the corresponding page in online help.
USING ANY DIGITAL EXTENSION TELEPHONE (DET) DX-120 Programming Manual USING ANY DIGITAL EXTENSION TELEPHONE (DET) The DX-120 system allows you to program system database parameters using any DX-120 DET. It is possible to program the DX-120 system while the telephone is in use; however, certain button operations are used during programming and cannot be used for telephone call processing.
USING ANY DIGITAL EXTENSION TELEPHONE (DET) DX-120 Programming Manual Database Item Select Screen After you enter the correct password and press show, the system opens DX-80 Database Administration and displays the Database Item Select screen. This screen allows you to skip to the necessary database item for immediate programming of that item.
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DX-120 Programming Manual SECTION 3 - GETTING STARTED OVERVIEW Before beginning to program a new system, it is important that you determine what configuration will best meet your customer’s needs. The DX-120 Numbering Plan contains all of the configuration defaults provided with the system. If you need settings other than those provided, you will need to customize the Numbering Plan.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Copying Baseline CO Line Setups This is a programming aid feature. Once you have programmed one CO line for the baseline configuration settings, you can copy those setting to other CO lines using this utility.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Copy the Programmed CO Line Setup via PC-DBA (continued) Copy a CO Line Setup to All the Lines in a Line Group 2) Locate the Group area under CO Line Copy. 3) Select the CO line directory number you want to use as a baseline from the dropdown list in the Source DIR No. field. • Valid directory numbers are 800 through 839. • There is no default.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Copy the Programmed CO Line Setup via the DET (continued) Copy CO Lines One at a Time 3) Enter 08-11-01. 4) Press save to display the Individual CO Line Copy screen. 5) Press show to display the prompt: “COPY FROM”. 6) Enter the CO line directory number you want to use as a baseline. 7) Press save to display the prompt “COPY TO”. 8) Enter the CO line directory number you want to copy the baseline’s programming into (800-839).
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Copy Baseline Setups (continued) COPYING BASELINE EXTENSION SETUPS You can use this database feature to quickly copy the various programming and settings for one extension to other extensions.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Copy the Programmed CO Line Setup via PC-DBA (continued) Copy All Lines in a Pickup Group 2) Locate the Group area under Extension Copy. 3) Select the extension number you want to use as a baseline from the dropdown list in the Ext DIR No. field. • You can enter any valid extension number in the system. • There is no default.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Copy the Programmed Baseline Extension Setups via the DET (continued) Copy Individual Extension Settings 3) Enter 08-12-01. 4) Press save to display the “INDIVIDUAL COPY” programming screen. 5) Press show to display the prompt: “COPY FROM”. 6) Enter the extension directory number you want to use as a baseline. 7) Press save to display the prompt: “COPY TO”. 8) Enter the extension number into which you want to copy the baseline setups into.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Feature / Directory Number Lookup The DX-120 system has many features and codes, and at times it may be difficult to remember the code for the necessary feature. The DX-120 has a built-in feature code directory to allow you to look up the codes from a DET phone.
SHORTCUTS THAT HELP YOU WORK FASTER DX-120 Programming Manual Feature / Directory Number Lookup (continued) FIND A SUFFIX CODE 1) Press suffix to display a list of digits dialed after system resource directory numbers displays (see page 474 for a listing of the default suffix codes). 2) Press next (and/or back) to move through the list until you see the suffix you want to select. AND/OR Press Hold to go back to a previous screen level.
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DX-120 Programming Manual SECTION 4 - PROGRAMMING SYSTEM RESOURCES OVERVIEW The system features allow you to control system administration and to assign system resources. The DX-120 provides programmable features that allow you to establish these various settings. BASIC SYSTEM PROGRAMMING TASKS CAUTION Database changes reside only on your computer. When you have finished making all changes to the database, perform a SEND operation to download the new database to the DX-120 switch.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning Attendants You assign a primary attendant to each of the DX-120 system’s three tenant groups. The standard Digital Speakerphone serves as the attendant telephone. When assigned as attendant, this extension supports general system functions like line recall, forced incoming ICM call forward, and manual evening or alternate service mode operation.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Attendant Extension (continued) • Features settings that can affect the attendant extension include the following. - Do Not Disturb (i.e.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning Attendants via PC-DBA (continued) 1) Go to ProgrammingXSystem ResourceXAttendant to display the Attendant screen. • This screen has two parts: a table at the top that summarizes the current settings, and some entry fields at the bottom that are used to change the information in the table. 2) Click on the line that corresponds to the tenant group you want to program • "1" is highlighted initially.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning Attendants via PC-DBA (continued) Assign the Alternate Attendant Extension If you do not wish to assign an alternate attendant extension, leave the field blank and skip to step 8. 7) Click the down arrow next to the Alternate field to display the list of available extensions. • Follow steps 4 through 6 as shown above to set the Alternate Attendant extension.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Attendant Extension (continued) ASSIGNING ATTENDANTS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning System Reminders You can set the DX-120 system to alert all phones at predetermined intervals during the day; you can choose up to eight reminders. You specify the play time, which tells the system how long (from 1 to 10 minutes) to play the music.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning System Resources (continued) ASSIGNING SYSTEM REMINDERS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ResourcesXSystem Reminders to display the System Reminder screen. 2) Enter the time at which you want the system to play into the Tenant 1 -Reminder 1 field. • This must be entered, in 24 hour (military) format. • Valid times are from 00:00 to 23:59. • The default is blank (no reminder).
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning System Reminders via PC-DBA (continued) 3) Select a maximum duration in minutes from the Play Time field for the system to play the reminder. • Valid entries are even numbers of minutes, from 1 to 10. • The default is 1 minute. • Program other reminders (1-8) as needed using the steps above. Repeat steps 2 and 3 for each reminder you want to set.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning System Reminders (continued) ASSIGNING SYSTEM REMINDERS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting System Time, Date, and/or Hour Mode The DX-120 system provides a built-in time clock to track system time for certain features. NOTE If you check this in PC-DBA, what you are seeing is the current time on your PC, not the current time on the switch.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting the Hour Mode via PC-DBA (continued) 1) Go to ProgrammingXSystem ApplicationXGeneral Settings to display the System Application—General Settings screen. 2) Click to select the hour mode you want to use (i.e., 12 or 24). • The default is 12. 3) Click the Update button to enter your setting into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting the Hour Mode via PC-DBA (continued) 5) Go to ProgrammingXSystem ApplicationXSystem Time to display the System Application—System Time screen. 6) Enter the current year. 7) Select the current month. • The default is JAN. 8) Select the day of the month. • The default is 1. NOTE As you select the day, the system automatically changes the Weekday field to reflect the day of the week for the year, month, and day you entered.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting System Time, Date, and/or Hour Mode (continued) SET SYSTEM TIME, DATE, AND/OR HOUR MODE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting System Time, Date, and/or Hour Mode (continued) Change the Date: From the Select screen (see steps 1 through 3 above): 4) Enter 08-14-03 to display the current date. 5) Press chg. 6) Enter 2 digits for the new date setting. HINT You must always use a two-digit format: if you want to set the date for the 9th, you would need to enter it as 09. 7) Press save.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting System Time, Date, and/or Hour Mode (continued) Change the Hour: You can continue from step 6 above or: From the Select screen (see steps 1 through 3 on page 52): 4) Enter 08-14-05 to display the hour. 5) Press chg. 6) Enter 2 digits for the hour. HINT Hours must be entered using the military format and must always be entered as 2 digits: 1pm must be entered as 13, 2pm would be entered as 14, etc. 7) Press save to store the setting.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Ring Scheme Discriminating Ringing is provided to denote ringing patterns specific to system resources. Ringing at an extension for intercom calls is different than ringing for CO line calls; this difference is referred to as discriminating ringing. There are 10 ringing options from which to choose. Ring Scheme External Ring Internal Ring Callback Ring Double Beep Beep Alert Door-phone Ring 0 300ms on 400msoff 300ms on 4sec.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Ring Scheme (continued) SETTING UP RING SCHEME VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ApplicationXGeneral Settings to display the Application—General Settings screen. In the Ring Scheme field: 2) Select the desired ring number that corresponds to the ring schemes you want to use. • Valid entries are 0 through 9 (see table on page 54). • The default is 3.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Ring Scheme (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Naming CO Lines The DX-120 allows you to name (or label) CO lines so you can customize the appearance of the line identifier in the telephone display when the CO line is in use. This labeling can assist users when handling CO line calls by displaying the intended purpose of that CO line. NOTE • Valid names can have up to 7 alphanumeric characters. • The default names are "Line 1" through "Line 40," corresponding to directory numbers 800 through 839.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Naming CO Lines via PC-DBA (continued) 2) Highlight the current entry in the CO Line Name field at the bottom or the CO Line names screen. 3) Enter the name you want to assign to the specified line. 4) Click above the entry line to move the newly entered name next to the specified line number. • Use the steps shown above to assign names to other CO lines as needed.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Pre-Programmed Messages The DX-120 can notify a busy or unattended DET of a call attempt via one of the DX-120 system messaging features. At the DET display, the system shows messages waiting and provides prompts to assist the extension user in responding to the messages.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Pre-Programmed Messages via PC-DBA (continued) 1) Go to ProgrammingXSystem ResourceXPreprogrammed Message to display the Preprogrammed Message screen. 2) Enter information in the fields as described below: In this field... enter... Outgoing Message 1 • The first standard message you want to have available for extension users when sending a message to another extension.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Pre-Programmed Messages (continued) SETTING UP PRE-PROGRAMMED MESSAGES VIA THE DET You can set up both Outgoing and Premise Preprogrammed messages (see field descriptions under step 2 on previous page): NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Pre-Programmed Messages via the DET (continued) Setting Up Premise Messages From the DB Item Select screen (using steps 1 to 3 on page 62): 4) Enter 04-07-02-01. 5) Press save to display Preprogrammed Messages – Premise (Text) Message – 1. 6) Press next (if necessary) to advance to the next preprogrammed message. 7) Press chg to enter a new message for the selected preprogrammed message.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers Speed dialing allows you to store frequently dialed numbers. The system accesses these numbers for dialing by the associated speed dial directory number (speed number location). You can store the directory number on any feature button for instant, one-button operation.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers (continued) • The following conditions apply to assigning system speed dial numbers: - The DX-120 system has 1000 speed dial number memory locations that are dynamically allocated to the system use (extensions individually via extension speed dial locations, or all extensions via system speed dial locations). - You can program system speed dial bins, using Attendant Administration on a DET.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers via PC-DBA (continued) 1) Go to ProgrammingXSystem ResourceXSPD.No.Assignment and Programming to display the SPD.No.Assignment and Programming screen. In the System SPD area: 2) Select the Tenant group you wish to program. 3) Select the number of speed dial numbers you want to assign to the currently selected tenant group from the Number of SPD (for Tenants) field.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers via PC-DBA (continued) Once you have assigned a maximum number of system speed dials to each tenant group: 4) Click on the desired speed dial the in the System SPD scroll list. • The appropriate line will also be highlighted in the scroll list above) from the DIR # field. 5) Click in the SPD. No. field and type the number you wish to associate with this speed dial. • Use special characters as required.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers via PC-DBA (continued) Once you have assigned a maximum number of system speed dials to each extension: 10) Click on the desired speed dial the in the System SPD scroll list. • The appropriate line will also be highlighted in the scroll list above) from the DIR # field. 11) Click in the SPD. No. field and type the number you wish to associate with this speed dial. • Use special characters as required.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers (continued) PROGRAMMING SPEED DIAL NUMBERS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You cannot program individual speed dial numbers globally using the DET. If you wish to do this, you must use PC-DBA.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers via the DET (continued) Programming the Number of System Speed Dial Numbers Allowed per Tenant: Use this process to program speed dial numbers for use by any extension user on the DX-120 system. From the DB Item Select screen (see steps 1 through 3 on page 69): 4) Enter 04-08-02. 5) Press save to display the Assignment for System Speed Dial numbers screen. 6) Press show.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming Speed Dial Numbers via the DET (continued) 10) Press save to display the speed dial number and the new contents. 11) Press next. 12) Press chg to select the C.O. Group you want to associate with this speed dial. • The default is 1. • Use the steps above to program other system speed dials as needed. 13) Press next to complete the setting. • Repeat the steps above for each tenant group for which you want to program speed dial numbers.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming CID Names and Assignments Table This table stores information used by the DX-120 when dialing outgoing calls. Such information includes any special entries used when dialing (e.g., local area codes, country and international country codes), as well as any names displayed during those calls. The system stores caller identification information for 100 calls in this call table.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming CID Names and Assignments Table via PC-DBA (continued) 1) Go to ProgrammingXSystem ResourceXCID Name Table Assignment and Programming to display the CID Name Table Assignment and Programming screen. 2) Select the tenant for which you want to program CID information. 3) Decrease or increase (if there is sufficient room) the number of caller ID names in the table as needed (and if there is sufficient room).
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming CID Names and Assignments Table via PC-DBA (continued) 4) Select a line in the scroll list just below the Tenant and Increase/Decrease fields. 5) Enter the name you wish to associate with a CID entry. 6) Enter the corresponding telephone number in Phone Number field for the name you entered in the previous step. 7) Click to move the number into the scroll list. • Program other caller IDs as needed using the steps above.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming CID Names and Assignments Table (continued) PROGRAMMING CID NAMES AND ASSIGNMENTS TABLE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Programming CID Names and Assignments Table via the DET (continued) 18) Enter 04-10-3-01. 19) Press save if you want to increase the number of Caller ID numbers allowed for tenant group 3. OR Enter 04-10-3-02. 20) Press save if you want to decrease the number of Caller ID numbers allowed for tenant group 3. 21) Press the Hold button to return to the previous menu level.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning External Page The system provides external one-way, dedicated paging access to a paging amplifier or multi-zone oneway page controller. The external paging zone may be accessed individually, or with all eight internal paging zones as an all-call page. HINT To set up individual extensions for pager use, see “Assigning Extensions to Paging Groups” on page 397.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning External Page ID via PC-DBA (continued) 3) Select the groups you want to assign to the selected port. • A checked box indicates that the group is assigned to the currently selected port. If a box is unchecked, that group is unassigned. When all assignments have been made to the current port: 4) Click the Update button to enter and save your settings into the database on your local disk. • Repeat the above steps for other page ports.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning External Page ID via the DET (continued) 8) Press show to display the tenant group. 9) Press next to display the first paging group. 10) Press chg to select (and apply) the currently displayed paging group. 11) Press next to display the next paging group. • Repeat steps 9 and 10 until all paging groups are selected as necessary. 12) Press the Hold button to return to the previous menu level.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Loud Bell Settings If the system is installed in high noise environments (e.g., where machinery is being used, shipping/receiving areas, etc.), there is often a requirement to equip a loud (high-gain) ringing device. ESTABLISHING LOUD BELL SETTINGS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ResourceXLoud Bell to display the Loud Bell screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Loud Bell Settings via PC-DBA (continued) 2) Click the down arrow to the right of the Application field and select one of the following: - L.B. (loud bell) - this is the default setting - M.S.1 (music source 1) - M.S.2 (music source 2) - E.P.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Loud Bell Settings (continued) ESTABLISHING LOUD BELL SETTINGS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Music Sources CAUTION! It is the your responsibility to adhere to all applicable copy¦right laws and any other music source restrictions. • The system provides two dedicated 3.5 millimeter phono-jack type inputs so you can connect two external music sources. The external music source may be a radio tuner, tape deck, CD player, message on hold, or other source.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Music Sources via PC-DBA (continued) 1) Go to ProgrammingXSystem ApplicationXNumbering Plan to display the Numbering Plan (Part 1) screen. 2) Click More... to display the Numbering Plan (Part 2) screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Music Sources via PC-DBA (continued) In the Music Source fields in the center left area of the screen: 3) Specify the appropriate information in the fields as described below: For this field... Specify... the number of digits in the extension you will use to access the music sources. Length • To do this, you can click the down arrow to the right of the Length field and select 1 - 4. • The default is 3.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Establishing Music Sources (continued) ESTABLISHING MUSIC SOURCES VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning Ancillary Devices Loud Bell, External Page, or Music on Hold There is often a requirement to control ancillary devices via the telephone system. The DX-120 system provides one dry contact closure (standard) for interface of the various devices. CAUTION It is important to adhere to the electrical requirements of this contact. The contact closure is rated at 24vdc, 1Amp. You can assign the contact closure to one of the following four uses.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning Ancillary Devices (continued) • DIR This feature is used in conjunction with a bell or buzzer and acts as a gate/door control. EXAMPLE You might want to set this feature up in a warehouse so that when a truck pulls up to the gate to make a delivery, he calls the warehouse manager who can then dial 779 to open the gate for the truck to drive through to get back to the loading dock of the warehouse.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning the DSS Port/Owner The Attendant/Extension DSS console is a self-contained digital terminal that interacts with a predetermined DET. The console has 64 programmable buttons that can be used for easy access to the DX-120 system’s many CO lines, extensions, and features. All sixty-four (64) buttons on the DSS console have dual colored LEDs that allow status monitoring of system resources such as CO lines and extensions.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning the DSS Port/Owner via PC-DBA (continued) 1) Go to ProgrammingXSystem ResourceXDSS Allocation display the DSS Allocation screen. 2) Select a line in the scroll list at the top of the screen. 3) Select the directory number of the digital port to which the DSS Console is connected from the DIR NO field. • Valid port directory numbers include any available, non-conflicting port directory number. • The default is blank.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Assigning the DSS Port/Owner via PC-DBA (continued) 4) Select the number of the extension with which this DSS will operate from DSS Owner field. • Valid extension numbers include any available, non-conflicting extension number. • The default is blank. 5) Click to the right of the entry line to place your entries in the scroll list. • Program other ports as needed using the steps above.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual PROGRAMMING USING THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen. 1) Enter Database Administration (see page 26) using the feature code Feature # * to display the password prompt.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Optional Internal Modem The DX-120 system can be equipped with an optional internal modem so you can remotely program the DX-120 using PC-DBA. The optional modem module provides a dedicated communications path between the system processor and PC-DBA. This communications path does not require use of analog port system resources. NOTE • The modem speeds are 1200 bps/ 2400 bps.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up Optional Internal Modem via PC-DBA (continued) 3) Select either 1200 or 2400 (as appropriate) as the operating speed of the modem in the Baud Rate field. • The default is 2400. When you are finished: 4) Click the Update button to store the settings into the database on the local disk. 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Specifying PC-DBA Transmit Rate The DX-120 system allows you to remotely program the DX-120 using PC-DBA on a laptop. You must set the transmission rate for this communication between the switch and your laptop. SPECIFYING PC-DBA TRANSMIT RATE VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ResourceXModem and Serial Port to display the Modem and Serial Port screen. 2) Select the appropriate transmit rate (i.e.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Specifying PC-DBA Transmit Rate (continued) SPECIFYING PC-DBA TRANSMIT RATE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Selecting SMDR Transmit Rate The DX-120 system allows you to specify the transmission rate of SMDR data consisting of: • eight (8) bits • one (1) stop bit • no (0) parity • The system outputs SMDR from the standard “SMDR” RS232 serial port located on the Central Processor Module (CPM). You can connect an external serial printer or call accounting device for permanent record keeping or call cost accounting.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Selecting SMDR Transmit Rate (continued) • Example of Column Headings in the Report HEADING DEFINITION D Call Direction In this first position you may also see...
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Selecting SMDR Transmit Rate (continued) SPECIFYING SMDR TRANSMIT RATE VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ResourceXModem and Serial Port to display the Modem and Serial Port screen. 2) Select the SMDR data transmission rate in the CIL field. • Valid choices include 1200, 2400, 4800, 9800, and 19200. • The default is 9600.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Specifying SMDR Transmit Rate (continued) SPECIFYING SMDR TRANSMIT RATE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up the CID Transfer Table You can set up the information in the CID Transfer Table that will be used to transfer calls to the appropriate extension. The DX-120 will look at each incoming CID and determine whether or not it matches the number in the table. If it finds a match, the call will automatically be transferred to the extension listed in the "Transfer No." field (for PC-DBA) or Transfer No screen (for the DET).
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Setting Up the CID Transfer Table via PC-DBA (continued) 2) Select the extension in the list to which you want to assign a CID Transfer number. 3) Enter the number that represents the incoming CID call to be transferred. 4) Select the extension to which you want the call transferred. 5) Click to move the number into the scroll list. • Program other caller IDs as needed using the steps above.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan The DX-120 system comes with a default directory numbering system already set up for you. If this default system meets your customer’s needs, you do not need to modify the default numbering scheme. However, if your customer requires changes to this plan, you can use this feature to do so. When one extension user calls another extension, the system uses the settings in the numbering plan to correctly direct the call.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan (continued) THE NUMBERING PLAN CONSISTS OF TWO MAJOR PORTIONS • Designate Specific Numbering Plan Settings (Numbering Plan 1 Screen) - Number of digits in DX-120 extensions - Number of digits in the extension paging, hunt, and pickup group directory numbers, if required. - Directory numbers extension users must dial to access page, hunt, and pickup groups.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan (continued) EXAMPLES OF ASSIGNING NUMBERS TO PICKUP GROUPS PICKUP GROUP DIRECTORY NUMBER EXAMPLES leading digits length 1 2 3 resulting code 2 4 Null Null 40-47 comments • Users dial 40-47 for group pickup. A • The digit “4” is unavailable as the first digit for any other directory number use. • Users dial 44 or 45 for group pickup. • There are only two group pickup groups.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan (continued) CUSTOMIZING THE NUMBERING PLAN VIA PC-DBA NUMBERING PLAN (PART 1): EXTENSION SETTINGS From the PC-DBA main screen: 1) Go to ProgrammingXSystem ApplicationXNumbering Plan to display the Numbering Plan (Part 1) screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan via PC-DBA (continued) 3) Select the number of digits (1 to 4) you want to use in extension numbers. • The default is 3. 4) Enter the digits you want to require as the beginning digits in your exten¦sion numbers in Leading 1 field, as appropriate. EXAMPLE If you want all of your extension numbers to begin with 5, enter 5 here. Or, to allow only extension numbers 590 through 599, enter 59 (assuming a 3-digit length).
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan via PC-DBA (continued) NUMBERING PLAN (PART 2): CO GROUPS From the PC-DBA main screen: 1) Go to ProgrammingXSystem ApplicationXNumbering Plan to display the Numbering Plan (Part 1) screen.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan via PC-DBA (continued) 2) Click More... to display the Numbering Plan (Part 2) screen: 3) Enter the settings in the fields as described below for each section of this screen. In the CO Group fields (located in the bottom left area of the screen): 4) Select the number of digits (1 to 4) in the directory number you want to assign to CO line group 1 in the first Length field. • The default is 3.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan via PC-DBA (continued) CUSTOMIZING THE NUMBERING PLAN VIA THE DET You can program the numbering plan for extensions as well as for CO groups. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan via the DET (continued) Setting Leading 1: EXAMPLE If you want all of your extension numbers to begin with 5, enter 5 here. Or, to allow only extension numbers 590 through 599, enter 59 (assuming a 3-digit length). The default is 1 for Leading 1 and 2 for Leading 2, therefore, the default extension numbers include 100 through 299. From the DB Item Select screen (see steps 1-3 on page 110): 4) Enter 08-09-02-02.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Customizing the Numbering Plan via the DET (continued) Setting Leading 4 through 9: Use the steps below to specify the appropriate leading digits for extension page groups, extension hunt groups, extension pickup groups, individual speed dial numbers, and system speed dial numbers From the DB Item Select screen (see steps 1-3 on page 110): 4) Enter 08-09-02-04~09. 5) Press save to display the Leading: 3~8.
BASIC SYSTEM PROGRAMMING TASKS DX-120 Programming Manual Phantom Lines / Virtual Numbers Phantom lines (i.e., virtual numbers) are software resources that act as placement mechanisms for call processing. • CO line and intercom calls can be routed to phantom lines where they can be accessed by any extension that has an appearance (button) for that phantom line.
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DX-120 Programming Manual SECTION 5 - PROGRAMMING C.O. LINES OVERVIEW Programming CO Lines is probably the first thing you will want to do when programming either an existing database or a new database. You can program the CO lines using either PC-DBA or a DET IMPORTANT! • If you are programming an existing database using PC-DBA, be sure to upload the current switch database to your laptop before making any changes.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning the Tenant Group The Tenant Groups feature allows you to separate system resources so the DX-120 system can operate as two or three independent systems deployed at a single site. Tenant Grouping allows you to independently allocate resource directory numbers. The directory numbers for system resources then interact only with the resources within the tenant group.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning the Tenant Group via PC-DBA (continued) 1) Go to ProgrammingXC. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. NOTE If this line is a private line for a particular extension, click the down arrow to the right of the Private To field and select the extension to which it is to be assigned.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning the Tenant Group (continued) ASSIGNING THE TENANT GROUP VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning the CO Line Group The system provides eight CO line groups that you can assign to specific CO lines. The CO line group assignment is used for CO line pool access. NOTE The CO line groups are, by default, designated by three-digit notation when programmed on DET programmable feature buttons. The exception to this is CO line group 1, which is by default designated as a one-digit 9.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning the CO Group via PC-DBA (continued) 3) Select the CO group number you want to assign to this CO line from the C.O. Group field. • Valid entries are 1 though 8. • The default is 1. 4) Click the Update button to enter your settings into the database on your local disk. • Assign C.O. Groups to other C.O. Lines as needed using the steps above.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Day and Evening Class of Services (COS) and Music On Hold (MOH) Source The DX-120 allows you to assign a different class of service for day mode and evening mode. Whenever a CO line is placed on hold, the system plays programmed music. If you need background music or music on hold, you must connect the music channels to some music source. CO lines that are placed on hold are connected to one of two external music sources.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Day and Evening COS and MOH Source via PC-DBA (continued) 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. 3) Complete the fields as shown below: IN THIS FIELD... SELECT... The class of service that you want the system to use during daytime hours for this CO line. Day Class • Valid options are 0 through 7. • The default is class of service 0.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Day and Evening COS and MOH Source (continued) SETTING DAY AND EVENING COS AND MOH SOURCE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Dial Type You can designate CO lines as pulse dial or DTMF (Touch Tone®) dial types. This setting determines how the system delivers telephone number dialing to the telephone company. You can temporarily force a CO line that is marked as dialing type “pulse” to tone mode for use with automated answering devices etc. using the Pulse to DTMF Conversion feature.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Dial Type via PC-DBA (continued) 3) Select the dialing mode you want to set (Tone or Pulse). • The default is Tone. 4) Click the Update button to enter your settings into the database on the local disk. • Use the procedure shown above to assign dial types to other CO lines. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the CO Line Type You can assign each CO line one of the following CO line circuit connection types: CO, PBX, EMPTY, PAGE, and CO DEV. LINE TYPE DESCRIPTION CO Standard interface lines that require no special handling for advanced system features. PBX Invokes system automatic operations for handling of PBX ports.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the CO Line Type (continued) SETTING THE CO LINE TYPE VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXC. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. 3) Select the dialing mode you want to set (Tone or Pulse). • The default is Tone.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the CO Line Type via PC-DBA (continued) 4) Select the Connection Type. 5) Click the Update button to enter your settings into the database on the local disk. • Use the procedure shown above to set line types for other CO lines. When you are finished: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen. 7) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Call Abandon CO line supervision is a Central Office (telephone company) feature. This feature provides advanced handling of call connections when the distant-end party disconnects. This function is especially useful when calls that have been placed on hold go unattended and the caller hangs up, or when the caller is connected to voice mail, leaves a message, and hangs up.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Call Abandon via PC-DBA (continued) 3) Make sure the checkbox ( ) next to Call Abandon is checked to enable the Call Abandon feature ( If it isn’t, click on it to enable the feature. • Clicking on this box toggles the setting between on/enable (a checkmark checkmark ). ) and off/disable (no ). • The default is on (checkmark ).
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Call Abandon via the DET (continued) When finished programming CO line call abandon: 10) Press the volume UP button to return to the DB Item Select screen. OR Use back or next to skip to the appropriate database item. When finished programming call abandon database items: 11) Press the volume UP button to return to the DB Item Select screen and another CO line number for programming.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Privacy and Privacy Release (continued) ENABLING PRIVACY RELEASE VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXC. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. 3) Click the checkbox ( Release ( ) next to Privacy Release to place a check mark there to enable the Privacy ).
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Enabling Privacy Release via PC-DBA (continued) 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to set the privacy release for other C.O. lines. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen. 6) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning Ring Type for the CO Line The DX-120 system provides eight different ring types, so your customers can tell what CO line is ringing by the sound of the ringing. You can allocate one of the eight available ring types to any CO line. When you use this feature, the phone rings according to the specific ring type you assigned to the CO line handling the incoming call.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Assigning Ring Type via PC-DBA (continued) 3) Select the ring type you want to use from the CO Ring Type field. • Valid entries are 0 though 8. • If you set this field to 0, there is no ring assigned to the CO line so the system uses the extension’s ring type. • If you set this field to 1 through 8, the CO ring type you assign overrides the extension’s ring type. • The default for the CO Ring Type field is 0 (off).
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Answer Position for Day and Evening The DX-120 system has several ringing modes to allow flexible ringing patterns depending on office conditions. The ringing modes available are: DAY, EVEning, ALTernate, and TIME. You can program the day and evening modes for ringing assignments as required in these two operational conditions.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Answer Position for Day and Evening via PC-DBA (continued) 1) Go to ProgrammingXC. O. Line to display the C. O. Line screen. 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Answer Position for Day and Evening via PC-DBA (continued) In this field... Day 1 Select... The directory number you want to use for the first daytime ringing position for this CO line. • Valid directory numbers are as follows: - extensions 101-204 - UCD numbers 410-433 - Virtual number 700-729 - The default is extension 101. Eve The directory number you want to use for the evening ringing position for this CO line.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Answer Position for Day and Evening via PC-DBA (continued) SETTING THE ANSWER POSITION FOR DAY AND EVENING VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting CO Line Time Switching You can program the system to follow a seven day, twenty-four hour, time schedule that automatically switches incoming CO lines to their programmed Day, Evening or Alternate ringing status and destinations. The programmed timed switching of ringing modes is flexible and can be broken down into individual tenant groups. HINT • You can also manually change the CO line ring mode.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting CO Line Time Switching (continued) SETTING CO LINE TIME SWITCHING VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ApplicationXTime Switching to display the Application—Time Switching screen. NOTE • For each tenant group, this screen contains two columns of entry fields. The first is the starting time (From) and the second is the ending time (To) for the day you are setting up.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting CO Line Time Switching via PC-DBA (continued) 2) Enter the information in the fields as described below: IN THIS FIELD Alt (for Monday) To (for Monday) Eve (for Monday) ENTER... The time you want the time switching to begin for tenant group • The default is 12:00 PM. The time you want the time switching to end for tenant group 1. • The default is 01:00 PM (13:00).
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting CO Line Time Switching (continued) SETTING CO LINE TIME SWITCHING VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting CO Line Time Switching via the DET (continued) Continue programming as required: 10) Press the Hold button to return to the previous menu level. OR Press the volume UP button to return to the DB Item Selection screen. OR Exit programming (see “Exiting Database Administration” on page 27).
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Pre-Defined Call Forward No Answer via PC-DBA (continued) 2) Select the central office line you wish to assign. • Available entries are 800 through 839. • Entries 840 to 843 are for future use only. 3) Select the (Pre-CFW NoAns) directory number to which you want the system to forward unanswered calls for this CO line. • Valid directory numbers are as follows.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting the Pre-Defined Call Forward No Answer (continued) SETTING THE PRE-DEFINED CALL FORWARD NO ANSWER VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the PBX Code and Hunt Method You can install the DX-120 system as a subordinate of a host PBX. In this case, users access PBX facilities using a DX-120 CO line button. To make a PBX call (PBX extension numbers and trunks) the user accesses the PBX port using the CO line button and dials the appropriate PBX code. You can also program the DX-120 to recognize the code used to access PBX trunks on PBX type CO ports.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the PBX Code and Hunt Method via PC-DBA (continued) 1) Go to ProgrammingXC. O. Line ApplicationXCO Group Settings to display the C. O. Line Application-CO Group Settings screen. 2) Select the CO group you want to program. 3) Enter/select the information in the fields as described below: IN THIS FIELD... DO THIS... Enter the code required to access a PBX trunk on the CO line circuit in this group.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the PBX Code and Hunt Method (continued) SETTING UP THE PBX CODE AND HUNT METHOD VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the Alternate CO Line Group CO Line Alternate Route works with the DX-120 system CO line groups. When this feature is invoked, the system may route users over CO line groups that they did not necessarily access. This feature is useful in high traffic environments when the use of second and third CO line selections may periodically be required.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the Alternate CO Line Group via PC-DBA (continued) 3) Select/enter the information for the fields as described below: IN THIS FIELD... DO THIS... Select the first alternate CO group for the selected CO group. Alt CO Group 1 • Valid alternate group numbers are line groups 0 through 8. • The default is 0 (no alternate group).
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the Alternate CO Line Group (continued) SETTING UP THE ALTERNATE CO LINE GROUP VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up the Alternate CO Line Group via the DET (continued) You can now program the next alternate route for this CO line group (if required) or skip to step 22: 21) Enter the alternate route to program (1 for first alternate, or 2 for second alternate) for this CO line group. 22) Press show. Continue programming in the same manner.
BASIC CO LINE PROGRAMMING TASKS DX-120 Programming Manual Setting Up Fax Detection via PC-DBA (continued) 2) Select a FAX Destination for each CO line port (4, 8, 12, or 16) at which you want faxes received. • To do this, you will need to select the directory number of the analog port that is connected to the FAX machine. • Valid numbers include any analog extension port directory number. • The default is NONE.
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Use the programming instructions in this section if you have installed either of the following optional cards on the current system: • T1 Card (see below) OR • ISDN (T1/PRI) Card (see 164) Programming for an Optional T1 Card The optional T1 card offers the capability for digital trunking as well as increases trunk capacity (i.e.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for a T1 Card via PC-DBA (continued) 1) Go to ProgrammingXC.O. Line ApplicationXT1 Card to display the C.O. Line Application—T1 Card screen. 2) Select information for the fields as described below. T1 CARD PROGRAMMING FIELDS IN THIS FIELD SELECT... General Setting Frame Type • SF (i.e., Super Frame) - default* The standard T1 mode consists of 12 frames per superframe cycle.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual T1 CARD PROGRAMMING FIELDS (continued) IN THIS FIELD SELECT... EN Code • AMI (i.e., Alternate Marked Inversion) • B8ZS (i.e., Binary 8 Zero Substitution) - default* This setting is used to send an “all zero” channel without violating the “ones-density” requirement (i.e., a single “1” in each channel and no more than 15 zeros in a row).
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual T1 CARD PROGRAMMING FIELDS (continued) IN THIS FIELD SELECT...
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Programming for a T1 Card (continued) PROGRAMMING FOR A T1 CARD VIA THE DET See Field Descriptions beginning on page156 for more information about the settings via the DET. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for a T1 Card via the DET (continued) Setting the Frame Type: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 07-03-02. 5) Press save to display Frame Type screen. 6) Press chg to select ESF. • If you want to leave the setting at SF, skip to step 7. IMPORTANT! If you are programming for ISDN (T1/PRI) and not T1, be sure to leave this setting at SF.
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Programming for a T1 Card via the DET (continued) Setting the LPBK (Loopback) Option: From the DB Item Select screen (see steps 1 through 3 on page 159): 4) Enter 07-03-04. 5) Press save to display the Loopback screen. 6) Press chg until the setting you want appears on the display. • The default is NONE. 7) Press next to go to the first Wink Setting programming screen.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for a T1 Card via the DET (continued) Make the appropriate Caller ID Settings: From the DB Item Select screen (see steps 1 through 3 on page 159): 4) Enter 07-03-06. 5) Press save to display the Caller ID screen. 6) Press show to display the Start Digit screen. 7) Press chg until the appropriate alphanumeric setting (using A-D, 0-9, * or #) appears. 8) Press next to display End Digit screen.
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Programming for a T1 Card via the DET (continued) Make the appropriate Padding Settings: From the DB Item Select screen (see steps 1 through 3 on page 159): 4) Enter 07-03-09. 5) Press save to display the Padding screen. 6) Press show to display the TX Gain screen. 7) Press chg until the appropriate setting is displayed (-12 to 12). • The default is 0 (zero). 8) Press next to display the RX Gain screen.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for Optional ISDN (T1/PRI) You can make the settings needed for outgoing and incoming ISDN (T1/PRI) calls by using the following procedure. HINT Also refer to the Vertical DX-120 Installation and Maintenance Manual which can be found on the Vertical CCC website (www.vertical.com/ccc).
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for an ISDN (T1/PRI) Card via PC-DBA (continued) 2) Select the information for the fields as described below: ISDN CARD PROGRAMMING FIELDS FOR THIS FIELD... SELECT... • Master - The master (the CO in this case) provides the 8 kHz clock signal. - If Master is set, the system works in the Master clock mode.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for an ISDN (T1/PRI) Card via PC-DBA (continued) 3) Enter the information in the fields as described below. ISDN CARD PROGRAMMING FIELDS (continued) FOR THIS FIELD... ENTER... • Site Number - The site number defines the numbers to be sent to the Digital Network as the Calling /Answering Party Number for the digital trunk. Twelve digits (0~9) can be programmed in this field. - Default is “None”.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for an ISDN (T1/PRI) Card (continued) PROGRAMMING FOR A ISDN (T1/PRI) CARD VIA THE DET See Field Descriptions on pages 165 and166 for more information about the settings via the DET. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for an ISDN (T1/PRI) Card via the DET (continued) Setting COLP (Connected Line Identification Presentation: From the DB Item Select screen (see steps 1 through 3 on page 167): 4) Enter 07-04-02. 5) Press save to display the COLP screen. 6) Press chg to change the setting. • If you want to leave the current setting as is, skip to the next step.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for an ISDN (T1/PRI) Card via the DET (continued) Setting the Prefix: From the DB Item Select screen (see steps 1 through 3 on page 167): 4) Enter 07-04-04. 5) Press save to display the Prefix screen. 6) Press show to display the current setting. • If you want to leave the current setting as is, skip to step 9. 7) Press chg. 8) Enter the appropriate prefix (using digits 0-9). 9) Press save to store the setting.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for an ISDN (T1/PRI) Card via the DET (continued) Setting the Clock Mode: From the DB Item Select screen (see steps 1 through 3 on page 167): 4) Enter 07-04-06. 5) Press save to display the Clock Mode screen. • Slave is the default setting. IMPORTANT! • Since slave mode uses the signal from the master and makes sure the incoming data is synchronized, you will most likely want to leave the system in SLAVE mode.
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Setting Up the Translation Table This information is used by the system to determine how to interpret incoming DID calls. You can program DIDs for DAY, EVEning, and ALTernate modes for incoming T1 and ISDN (T1/PRI) calls. HINT Also see “Programming for an Optional T1 Card” on page 155 or “Programming for Optional ISDN (T1/PRI)” on page 164 depending upon which card is installed or being installed in the system.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for the Translation Table via PC-DBA (continued) 2) Enter/select information for the fields as described below: IN THIS FIELD... DO THIS... Incoming Enter the DID number for which you want to program incoming modes. Enter the number to which the Incoming digits are translated in Day Service Mode. Day • The Destination Number can be an Extension, Hunt Group.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for the Translation Table via the DET (continued) SETTING UP THE TRANSLATION TABLE VIA THE DET See Field Descriptions beginning on page 172 for more information about the settings via the DET. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for the Translation Table via the DET (continued) Setting the Interceptor: From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-05-02. 5) Press save to display the Intercept screen. 6) Press chg. 7) Enter the extension that you want the C.O. to use when a matching DID cannot be found in the Translation Table (using digits 0-9). 8) Press save to store the setting.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for the Translation Table via the DET (continued) Setting the Day Service Mode: From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-05-03 XXX-2 (where XXX represents the appropriate table row number: 001~ 001). 5) Press save to display the Day Destination screen. 6) Press chg. 7) Enter the number to which the Incoming digits are translated in Day Service Mode.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming for the Translation Table via the DET (continued) Setting the Evening Service Mode: From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-05-03 XXX-4 (where XXX represents the appropriate table row number: 001~ 100). 5) Press save to display the Evening Destination screen. 6) Press chg. 7) Enter the number you want the C.O. to use for the Eve Mode, as needed.
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Setting Up Alternate Line IDs (ALI) for Systems with ISDN (T1/PRI) Installation Only If an ISDN (T1/PRI) card has been installed on the current system, alternate line ID can be set up to allow users to make outbound call from extensions on a ISDN (T1/PRI) line while sending out a different telephone as the Caller ID information instead of than the main number of the system (i.e., the "Calling/Answer Party - Site Number).
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Setting Up Alternative Line IDs via PC-DBA (continued) 2) Click on the appropriate line that corresponds to the index number for which you want to define an alternate line ID. HINT • The index number is used when specifying an Alternate Line ID for a specific extension. • Once you click on an index number, the associated fields will appear at the bottom of the screen.
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Setting Up Alternative Line IDs (continued) SETTING UP ALTERNATE LINE IDS (ALI) - VIA THE DET FOR SYSTEMS WITH ISDN (T1/PRI) INSTALLATION ONLY See Field Descriptions beginning on page 178 for more information about the settings via the DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Setting Up Alternative Line IDs (continued) Setting the Calling / Answering Party Number for the Extension From the DB Item Select screen (see steps 1 through 3 on page 173): 4) Enter 07-06-XXX-02 (where XXX represents the appropriate table row number: 001~ 100). 5) Press save to display the Number screen. 6) Press show to display the current setting. • The default is EMPTY. 7) Press chg. 8) Enter the Number (e.g.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming Extensions for Alternate Line IDs for Systems with ISDN (T1/PRI) Installation Only Once you have set up the Alternate Line IDs in the appropriate table, you need to program the appropriate extensions so that the each extension will use the corresponding alternate line ID. Be sure to review all of the conditions and results for programming Extension ALIs.
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming Extensions for Alternative Line IDs (continued) PROGRAMMING EXTENSIONS FOR ALTERNATE LINE IDS VIA PC-DBA FOR SYSTEMS WITH ISDN (T1/PRI) INSTALLATION ONLY IMPORTANT! Be sure you have already set up the alternate line IDs for the extension(s) you want to program (see 177).
DX-120 Programming Manual PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS Programming Extensions for Alternative Line IDs via PC-DBA (continued) In the Alternate Line ID field: 3) Enter the corresponding row number for the alternate line ID made in the Alternate Line ID field of the Alternate Line ID table (see page 177 for information about setting up the Alternate Line ID table).
PROGRAMMING FOR THE OPTIONAL T1 AND ISDN (T1/PRI) CARDS DX-120 Programming Manual Programming Extensions for Alternative Line IDs (continued) PROGRAMMING EXTENSIONS FOR ALTERNATE LINE IDS VIA THE DET FOR SYSTEMS WITH ISDN (T1/PRI) INSTALLATION ONLY IMPORTANT! Be sure you have already set up the alternate line IDs for the extension(s) you want to program (see 179). NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations.
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DX-120 Programming Manual SECTION 6 - PROGRAMMING CALL HANDLING OVERVIEW The call handling features allow you to control how the DX-120 processes calls. In this section provides instructions for programming the following call handling features: IMPORTANT! • If you are programming an existing database using PC-DBA, be sure to upload the current switch database to your laptop before making any changes.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Basic Call Handling Programming Tasks (continued) • Program auto redial - see page 232 • Set up external call forward - see page 237 • Set up conference talk time intervals and conference tones - see page 241 • Set up the camp on interval - see page 245 • Set up the alarm play intervals - see page 247 • Enable/disable the hotel feature - see page 249 • Enable/disable the system speed check - see page 252 • Enable/disable the TSI connection -
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Conference Calls • The system can simultaneously accommodate eight, four-member (party) conferences. Conference combinations may consist of three CO lines maximum, and any number of extensions, to a maximum of four parties (members). • A supervised conference is a conference in which at least one member is an extension of the DX-120 system.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Conference Calls (continued) PROGRAMMING CONFERENCE CALLS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXFeature Control to display the Call Handling—Feature Control screen. 2) Select the maximum number of lines you want to use for conference combinations from the CO Line Conference field. • Options are: No (none), 2Lines, or 3Lines. • The default is 3Lines.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Conference Calls via PC-DBA (continued) 6) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Unsupervised Talk Time field (located in the third column on the right) - “Setting Unsupervised Talk Time” on page 294: 7) Select the length of time you want to allow for unsupervised conference calls. • Valid options are 0 to 120 minutes, in increments of 10 minutes.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Conference Calls (continued) PROGRAMMING CONFERENCE CALLS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Conference Calls via the DET (continued) Program the Conference Tone Operation: From the DB Item Select screen (see steps 1 through 3 on page 192): 4) Enter 03-23. 5) Press save to display the Conference Tone Operation screen. 6) Press chg until the appropriate Conference Tone operation displays (Y/N). • The default is Y. 7) Press the Hold button to return to the previous menu level.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying CO Flash Time (continued) SPECIFYING CO FLASH TIME VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the C.O. Flash field in the first column: 2) Select the CO line hook-flash timing you want to use. • Valid options are between .1 and 3.0 seconds. • The default is .8 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying CO Flash Time (continued) SPECIFYING CO FLASH TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying PBX Flash Time The PBX flash time tells the DX-120 what flash timing to present to the host telephone system, when the DX-120 is installed as a subordinate system to the PBX. This feature is critical to perform accurate host-system functions like PBX call transfer. When used “behind” a PBX, program the flash feature code as a Flexible Feature Button for easy access. • The following conditions apply to the PBX flash time.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying PBX Flash Time via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the PBX Flash field in the center column: 2) Select the PBX line hook-flash timing you want to use. • Valid options are between .1 and 3.0 seconds. • The default is .6 seconds. When you are finished: 3) Click the Update button to store the settings into the database on the local disk.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying PBX Flash Time (continued) SPECIFYING PBX FLASH TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Pause Time You can instruct the system to automatically generate a pause in dialing on outgoing CO line calls. The system monitors digits dialed on PBX type CO lines for PBX codes that extension users may enter. If the system recognizes a PBX code, it automatically inserts a pause between that digit and the remaining digits for last number redial system features.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Pause Time via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Pause Time field in the center column: 2) Select the timing you want to use. • Valid options are from 0.5 to 7.0 seconds. • The default is 2.0 seconds. In the PBX Auto Pause field in the third column: This field allows you to set the auto pause insertion time (used with PBX type CO line ports).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Pause Time (continued) SPECIFYING PAUSE TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Ring Abandon • The system allows you to set the ring abandon time. Ring abandon is the interval the system waits for the next ring before classifying the call as dropped from the CO trunk. • Typically, CO ring cycles include one second of ring (voltage) followed by three seconds of no ring (removal of voltage).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Ring Abandon via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Ring Abandon field in the third column: 2) Select how long you want the system to wait for voltage (ring) from the CO trunk before dropping the call. • Valid choices are 1 to 10 seconds. • The default is 6 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Ring Abandon via the DET (continued) SPECIFYING RING ABANDON VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Hold Remind The system provides a programmable timer to remind you that a call has been left on system or exclusive hold. When enabled, the system sounds one ring tone repeated each time the selected hold time expires.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Hold Reminder via PC-DBA (continued) In the Hold Reminder field in top center of the screen: 2) Select the frequency with which you want the system to sound the reminder tone for calls on system hold or exclusive hold. • Valid choices are 0, 10, 30, 60, and 90 seconds. The default is 30 seconds. • If you want to disable the hold reminder tone, select 0.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Selecting Exclusive Hold Time When using the feature button and the hold button together, extension users may place an outside call on private/ exclusive hold. The system indicates that the line is in use to other extensions. You can control how long the system allows that line to remain on exclusive hold. After the time period you specify elapses, the system converts the call to system hold.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Ring Abandon via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Ex Hold Time field in first column of the screen: 2) Select the exclusive hold time you want to use. • Valid options are 0 - 8 minutes. • The default is 3 minutes. • If you do not want to allow exclusive holds on the system, set this field to 0.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Ring Abandon (continued) SELECTING EXCLUSIVE HOLD TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Warning Time for Limited Call Lengths You can limit an extension to calls that fall within a specific programmed time. You can set the DX-120 to warn an extension that the time has expired, thereby advising the user to disconnect. In this mode, the system plays a warning tone repeatedly once the timer has expired. In this mode, the system automatically disconnects the call moments after playing the warning tone.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Warning Time for Limited Call Lengths via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Warning Time field in the lower right portion of the screen: 2) Select the appropriate information for the fields as shown below: FOR THIS FIELD... SELECT...
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Warning Time for Limited Call Lengths via PC-DBA (continued) When times are set: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Transfer Recalls for Idle and Busy Extensions The system allows extension users to transfer calls from their extensions to other extensions, while maintaining the privacy of the connection. This means that calls can be routed to DX-120 system destinations (extensions, UCD groups, virtual numbers, etc.) in such a way that the wrong party cannot easily intercept them.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Transfer Recalls for Idle and Busy Extensions (continued) SETTING UP TRANSFER RECALLS FOR IDLE AND BUSY EXTENSIONS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Transfer Recalls for Idle and Busy Extensions via PC-DBA (continued) In the XFR B (Busy) and XFR I (Idle) Recall fields on the right side of the screen: 2) Enter/select the information in the fields as described below: IN THIS FIELD... SELECT... The length of time that you want the system to ring a busy extension before pulling the call back. XFR_B Recall • Valid options include 16, 30, 60, 90, and 120 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Transfer Recalls for Idle and Busy Extensions (continued) SETTING UP TRANSFER RECALLS FOR IDLE AND BUSY EXTENSIONS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Hold Recall Extension users may place any CO line on system hold by pressing the Hold button. When they place a line on System Hold, the system flashes the green lamp for that line at the I-Hold rate. The system flashes this system-held line using the red lamp at all other extensions.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Hold Recall via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Hold Recall fields in bottom left corner of the screen: 2) Select settings for the fields as described below: IN THIS FIELD... SELECT... SLT The length of time that calls placed on hold at analog devices remain on hold before ringing-back to the extension that placed them on hold.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Hold Recall via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Hold Recall via the DET (continued) Programming an EKT Hold Recall: From the DB Item Select screen (see steps 1 through 3 on previous page): 4) Enter 03-13. 5) Press save to advance to EKT Hold Recall programming. 6) Press chg to select the length of time you want the system to allow a call to remain on hold until it recalls it to the DET extension user’s phone. • Valid choices range from 0 to 5.0 minutes. • The default is 1.0.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Dial Wait Time and Dial Delay via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Dial Wait Time field in the top left side of the screen: 2) Select settings for the fields as described below: IN THIS FIELD... SELECT... The length of time that you want the system to wait before outputting DTMF tones. Dial Wait Time • Valid choices are 0 - 8 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Dial Wait Time and Dial Delay (continued) SETTING UP DIAL WAIT TIME AND DIAL DELAY VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing the Dialing Ratio You can modify the settings for manually dialed or system automatically dialed digits, depending on the outside plant environment, type of Central Office, and customers’ specialized dialing requirements. • The system provides two features that control dialing options: - DTMF “on” time (tone) and - Pulse dialing – pulse time/Pulse dialing – inter-digit time.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Dialing Ratio via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Dialing Ratio via PC-DBA (continued) 2) Select the information for the fields as described below: FOR THIS FIELD... SELECT... The length of time you want the system to play each individual pulse during out-dialing from the Break Time field. Break Time • Valid choices are 60 or 67 milliseconds. • The default is 60 milliseconds. The time you want the system to pause between each pulse during out-dialing.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Dialing Ratio (continued) ESTABLISHING THE DIALING RATIO VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Dialing Ratio via the DET (continued) Setting the Pulse Dialing Inter-digit Time: From the DB Item Select screen (see steps 1 through 3 on page 226): 4) Enter 03-05-02. 5) Press save to advance to Pulse Dialing Inter-digit Time. 6) Press chg to select the time you want the system to insert between each pulse during outdialing. • Valid choices are 400 - 800 milliseconds. • The default is 800 milliseconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Start and End of SLT Hook Flash • Single Line Telephones and similar analog devices connected to analog ports of the DX-120 system must use unsophisticated signaling to administer call-processing operations (like transfer and hold). This fundamental call control is handled in the form of specific hook-switch operations. These are known as hook-switch flash (or just flash) commands.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing SLT Hook Flash via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. From the SLT Hook Flash fields in the lower left area of the screen: 2) Select the settings for the fields as described below: For this field... Select... The minimum time that an analog/SLT must flash the hook-switch to be considered a valid flash-hook request.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing SLT Hook Flash via PC-DBA (continued) When both times have been set: 3) Click the Update button to store the settings in the database on your local disk. 4) Click the Close button to exit the current menu and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing SLT Hook Flash via the DET (continued) Setting the Start Range: From the DB Item Select screen (see steps 1 through 3 above): 7) Enter 03-14-01. 8) Press save to advance to the Start screen. 9) Press chg to set the Start range setting. • This timer indicates the minimum time that an analog/SLT must flash the hook-switch to be considered a valid flash-hook request.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Auto Redial Extension users can use Automatic Redial (AR) to redial the last number dialed. The system automatically dials the number and then waits for a predetermined time period. Following this predetermined time period if no action is taken, the system hangs up and the redial cycle continues until it reaches the number of attempts you specify.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Auto Redial via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Auto Redial via PC-DBA (continued) 2) Select the information for the fields as described below: For this field... Attempts SELECT... The number of times you want to allow the system to try re-dialing the last dialed number. • Valid options include 0 - 2 times. • If you want to disable redial, select 0. • The default is 2 times. Interval The length of time you want the system to wait in between redial attempts.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Auto Redial (continued) PROGRAMMING AUTO REDIAL VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Auto Redial via the DET (continued) Setting the Intervals: From the DB Item Select screen (see steps 1 through 3 on page 235): 4) Enter 03-32-02. 5) Press save to advance to the Interval screen. 6) Press chg to set how long the system waits in between redial attempts. • Valid choices are 30, 60, 90, and 120 seconds. • The default is 60 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming External Call Forward The DX-120 enables extension users to forward their calls to another location or different telephone number. You control whether or not the system allows these external call forwards. Also, you can exclude or include specific extensions individually.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming External Call Forward (continued) PROGRAMMING EXTERNAL CALL FORWARD VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming External Call Forward via PC-DBA (continued) 2) Select the information for the fields as described below: For this field... SELECT... The time during which the external call forward mode (time) is active. Service • Valid choices are Never, Day, Evening, and Always. • The default is Always. The length of time you want the system to allow talk times for external call forward calls.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming External Call Forward (continued) PROGRAMMING EXTERNAL CALL FORWARD VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Conference Talk Time Intervals and Conference Tones Conference is used to join telephone connections together. Meet Me Conference simplifies the setup process by assigning designated system resources as conference destinations. The result is eight separate conference locations that are joined by dialing the location number. Callers can easily be transferred to these locations; extension users simply dial the location number.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Conference Talk Time Intervals and Conference Tones via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. From the Meet Me Conference Talk Time field: 2) Select the length of time that you want the system to allow for Meet Me Conferences. • The valid range is from 0 to 120 minutes, in 10 minute increments. • The default is 0 (unlimited).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Conference Talk Time Intervals and Conference Tones via PC-DBA (continued) From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXFeature Control to display the Feature Control screen. 2) Select No, 2Lines, or 3Lines from the CO Line Conference field. • The default is 3Lines. 3) Click the checkbox ( Tone ( ) next to Conference Tone to place a check mark there to enable the Conference ).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Conference Talk Time Intervals and Conference Tones (continued) SETTING CONFERENCE TALK TIME INTERVALS AND CONFERENCE TONES VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Camp On Interval The DX-120 allows you to specify how long before the system waits before sounding a beep to extension users, alerting them that another call is camped on to their extension. SETTING UP CAMP ON INTERVAL VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Camp On Interval via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Alarm Play Intervals Extension users can activate their own private alarm on their telephones to remind them of special appointments, events, etc. When the alarm activates, the system ring tones the extension for a time that you specify. After this period, the system automatically cancels the alarm. You can program the alarm for a single use or recurring use.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Alarm Play Intervals via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Extension Alarm Play Time field in the top center of the screen: 2) Select the frequency with which you want the system to repeat the alert tone when the set alarm time is reached. • Valid options are 10 - 600 seconds. • The default is 30 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up Alarm Play Intervals (continued) SETTING UP ALARM PLAY INTERVALS VIA THE DET 1) Enter Database Administration (see page 26) using the feature code Feature # * to display the password prompt. 2) Enter the DB Admin password (see page 27). 3) Press show to display the DB Item Select screen. 4) Enter 03-19. 5) Press save to display the Alarm Play screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling the Hotel Feature (continued) ENABLING THE HOTEL FEATURE VIA PC-DBA From the PC-DBA main screen: 1) EGo to ProgrammingXCall HandlingXFeature Control to display the Feature Control screen. 2) Click the checkbox ( ( ) next to Hotel Enable to place a check mark there to enable the Hotel Features ). • Clicking on this box toggles the setting between yes/enable (a checkmark checkmark ) and no/disable (no ).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling the Hotel Feature (continued) ENABLING THE HOTEL FEATURE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling/Disabling System Speed Toll Check The System Speed Toll Check feature allows you to instruct the system to perform a toll restrictions check on a system speed dial. Normally, system speed dials are exempt from the toll check while the DX-120 does perform toll restriction checks on individual speed dials and processes the call accordingly.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling/Disabling System Speed Toll Check via PC-DBA (continued) 2) Click the checkbox ( ) next to Sys SPD. Toll Check to place a check mark there to enable the System Speed Toll Check option ( ). • Clicking on this box toggles the setting between yes/enable (a checkmark checkmark ) and no/disable (no ). • The default is off (no check mark ).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling/Disabling TSI Connection Enabling the TSI Connection tells the system to establish the voice path between the extension and the CO line without checking the toll restrictions set up for that extension. If you disable TSI Connection, the system does not establish the voice path between the extension and the CO line until after it has checked the toll restrictions.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling/Disabling TSI Connection (continued) ENABLING/DISABLING TSI CONNECTION VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling/Disabling Conference Tone The DX-120 can sound a tone to parties in a conference call whenever a new party is added to the call. The system also sounds this tone when the conference call is initially set up, to signify that the conference is active. You can choose to set the conference tone on or off. If you set the tone to off, existing parties in a conference call may be unaware when new parties are added to the call.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Enabling/Disabling Conference Tone (continued) ENABLING/DISABLING CONFERENCE TONE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Call Duration Time This option allows you to specify the length of time before an outgoing call is displayed on the phones LCD and used in the SMDR. In other words, the time set here is the number of seconds that the software waits after the telephone user dials the last digit of the outgoing number (i.e., the start of the call) before it displays the call information on the LCD and records it in the SMDR.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Call Duration via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Call Duration Time field in the first column: 2) Select the maximum length of time you want the call displayed and used in the SMDR. • Valid choices are 1 through 25 seconds in increments of 1 second. • The default is 10 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying Call Duration (continued) SPECIFYING CALL DURATION TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Warning Time for Limited Call Lengths You can limit an extension to calls that fall within a specific programmed time. You can set the DX-120 to warn an extension that the time has expired, thereby advising the user to disconnect. In this mode, the system plays a warning tone repeatedly once the timer has expired. In this mode, the system automatically disconnects the call moments after playing the warning tone.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Warning Time via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Warning Time field in the lower right portion of the screen: 2) Select the appropriate information for the fields as shown below: FOR THIS FIELD... SELECT... The length of time after the outgoing call begins that you want the system to sound the warning to the extension user.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Establishing Warning Time via the DET (continued) SPECIFYING CALL WARNING TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Caller ID Codes and Local Calling Areas The DX-120 allows you to program and store information for use in dialing outgoing calls. You can specify area codes as well as international code so that they are automatically used when dialing corresponding telephone numbers.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Caller ID Codes and Local Calling Areas via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXCID Programming Code to display the Call Handling—CID Programming Code screen. 2) Select the information for the fields as described below: CALLER ID CODE FIELDS For this field... ENTER... Inter. Prefix Code The (international) code you want the system to dial if/when dialing international calls (e.g.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual CALLER ID CODE FIELDS (continued) Area Code (2-8) Additional local area codes as appropriate. While many local calling areas only include one area code, some local calling areas contain several (e.g., in addition to 310, the Los Angeles area also includes area codes 213, 323, 562, and 818). • The range is from 0 to 999. • The default is blank (none).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Caller ID Codes and Local Calling Areas via the DET (continued) PROGRAMMING THE CID CODES Setting the International Code: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-26. 5) Press save to display the International Prefix screen. 6) Press show to display the current setting. 7) Press chg. 8) Enter the code you want the system to dial (if any) when dialing international calls.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Caller ID Codes and Local Calling Areas via the DET (continued) Setting the Long Distance Prefix: From the DB Item Select screen (see steps 1 through 3 on page 266): 4) Enter 03-28. 5) Press save to display the Long Distance Prefix screen. 6) Press show to display the current setting. 7) Press chg. 8) Enter the code you want the system to dial (if any) when dialing long distance calls.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Caller ID Codes and Local Calling Areas via the DET (continued) Setting Local Area Codes: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-29-01 (for Local Area Code 1). • To program other local area codes, see NOTE below. NOTE To program other local area codes: • Enter 03-29-03 (for Local Area Code 2). • Enter 03-29-05 (for Local Area Code 3). • Enter 03-29-07 (for Local Area Code 4).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Caller ID Codes and Local Calling Areas via the DET (continued) Setting Local Area Prefixes: Set this for any areas that require a 10 digit number for local calls. From the DB Item Select screen (see steps 1 through 3 on page 268): 4) Enter 03-29-02 (for Local Area Prefix 1). • To program other local area prefixes, see NOTE below. NOTE To program other local area prefixes: • Enter 03-29-04 (for Local Area Prefix 2).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Tenant Groups Tenant Groups allow you to separate system resources so the DX-120 system can operate as two or three independent systems deployed at a single site. You can completely isolate extension functions depending on how you assign the tenant groups; i.e., you can prohibit calling from one tenant group to another. However, extensions do not need to be isolated in order to isolate system resources.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Tenant Groups (continued) PROGRAMMING TENANT GROUPS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTenant Calling to display the Call Handling—Tenant Calling screen. NOTE The system assumes that intercom calls will be allowed within a tenant group (e. g., From Tenant 1/To Tenant 1). Thus, these entries are checked, but grayed out. They cannot be changed.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Tenant Groups via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up SMDR Call Output This feature allows the system administrator to track all incoming and outgoing CO line traffic, chronologically by extension number. The system outputs account code data for each call record. The system outputs SMDR from the standard “SMDR” RS232 serial port located on the Central Pro¦cessor Module (CPM).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up SMDR Call Output (continued) EXAMPLE The following is an example of an SMDR report. In this example, the two “I” records are one incoming call record received with caller ID. Column Headings in the Report The system generates a carriage return (CR) after each record output. HEADING D DEFINITION Call Direction in this first position you may also see...
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up SMDR Call Output (continued) • The system generates a carriage return (CR) after each record output. • After you have set up SMDR, be sure to assign SMDR to individual extensions as needed (see “Programming Extensions for SMDR Output” on page 427). HINT See “Selecting SMDR Transmit Rate” on page 97.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up SMDR Call Output via PC-DBA (continued) In the SMDR Call Output area: 2) Set options described below: means Option Incoming Call means Incoming call information will not appear on the SMDR. SMDR will include incoming calls This is the default (i.e., no checkmark). Outgoing Call Account Code Call Start SMDR will include outgoing calls. Outgoing call information will not appear on the SMDR. • This is the default (i.e.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up SMDR Call Output (continued) SETTING UP SMDR CALL OUTPUT VIA THE DET See table on page 277 for more information about each setting. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Up SMDR Call Output via the DET (continued) Specifying the SMDR Call Output for Account Codes: From the DB Item Select screen (see steps 1 through 3 on page 278): 4) Enter 03-31-03. 5) Press save to display the SMDR Output screen for Account Codes. 6) Press chg to specify if you want the account code to appear in the SMDR field. • Valid choices are Y (yes) or N (no). • The default is Y (yes) - include account codes.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Fax Ring Time The DX-120 allows you to specify how many seconds you want it to ring a fax line before dropping the call. SETTING FAX RING TIME VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Fax Ring Time via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Predefined Call Forward Time The system uses the Predefined Call Forward setting to determine how long to ring a directory number before classifying the call as “unanswered.” Once the system classifies the call as unanswered, it can process the call according to the programming associated with an answered call.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Predefined Call Forward via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Predefined Forward Time field in the center of the screen: 2) Select the length of time you want to allow before the system classifies the call as “unanswered.” • Valid options are from 6 to 30 seconds, in 2 second increments (6,8,10,12, etc.) • The default is 10 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Predefined Call Forward (continued) SETTING PREDEFINED CALL FORWARD TIME VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Ring On Recognition Time Interval The DX-120 allows you to control the length of time (in milliseconds) that ring voltage needs to be present on a line for the system to classify it as valid ringing. SETTING RING ON RECOGNITION TIME INTERVAL VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Ring On Recognition Time Interval via PC-DBA (continued) When you are finished: 3) Click the Update button to store the settings into the database on the local disk. 4) Click the Close button to exit the current screen and return to the PC-DBA main screen. When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting the Daylight Savings Time Feature The Daylight Saving Time feature allows you to instruct the DX-120 to automatically switch the system clock to coincide with Daylight Savings Time changes. When enabled, the DX-120 automatically changes the system time at the start and end of the Daylight Saving Time period (i.e., the spring and fall). When turned off, the system does not make a time change to correspond to Daylight Savings Time.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting the Daylight Savings Time Feature (continued) SETTING THE DAYLIGHT SAVINGS TIME FEATURE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Talk Abandon Time Interval Talk abandon occurs when the system experiences a drop of loop current for longer than a specified length of time, while the call is active (talk time). If this time period expires, and the drop of CO loop current is still present, the system abandons the call and drops the CO line.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Talk Abandon Time Interval via PC-DBA (continued) In the Talk Abandon Time field in the top right side of the screen: 2) Select the length of time that you want the system to wait before abandoning an active call if/when it detects a drop in loop current. • Valid options are between 50 and 1000 milliseconds, in intervals of 50 (50, 100, 150, 200, etc.). • The default is 600 milliseconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Hold Abandon Time Interval Hold abandon occurs when the system experiences a drop of loop current for longer than a specified length of time while the call is on hold; the system abandons the held call and drops the CO line. The DX-120 allows you to control how long the system waits before abandoning the call. Each CO line has a programming option that directs the system to monitor distant party disconnect.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Hold Abandon Time Interval via PC-DBA (continued) 1) Go to ProgrammingXCall HandlingXTiming to display the Call Handling—Timing screen. In the Hold Abandon field at the top center of the screen: 2) Select the length of time that you want the system to wait before abandoning a call on hold after detecting a drop in loop current. • Valid options are between 50 and 1000 milliseconds, in intervals of 50 (50, 100, 150, 200, etc.).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Hold Abandon Time Interval (continued) SETTING HOLD ABANDON TIME INTERVAL VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Unsupervised Talk Time The DX-120 allows you to specify how long you want to allow unsupervised talk time to continue before the system drops the call. This setting applies to conference calls. HINT Also see... • “Programming Conference Calls” on page 189. • “Setting Talk Abandon Time Interval” on page 289.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Unsupervised Talk Time via PC-DBA (continued) In the Unsupervised Talk Time field in the top right side of the screen: 2) Select the length of time that you want to allow for conference calls before callers are disconnected. 3) Valid options are between 0 and 120 minutes, in intervals of 10 (10, 20, 30, 40, etc.). • The default is 0 minutes which means unlimited unsupervised conference calls.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying CO Line Guard Time The CO Line Guard time allows you to define a time period after a CO line disconnect, during which the line cannot be used for an outgoing call. Incoming CO line calls are accepted and processed normally. During the Guard Time period, the system lights the affected CO line key red, and no extensions can access that line.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Specifying CO Line Guard Time via PC-DBA (continued) In the CO Line Guard field in the first column: 2) Select the CO line guard timing you want to use. • Valid options are between 1 and 10 seconds, in half-second intervals (1, 1.5, 2, 2.5, etc.). • The default is 1 second. When you are finished: 3) Click the Update button to store the settings into the database on the local disk.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Auto Attendant Module (AAM) NOTE The AAM is optional and must be present in order to program the feature for use in the system. If you are not sure that the Automated Attendant Module (AAM) has been included in the current system, please contact Vertical Technical Support for more information.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant (continued) SAMPLE AUTOMATED ATTENDANT MESSAGES The following provides several samples automated attendant messages. SAMPLE AUTOMATED ATTENDANT MESSAGES Type Definition Example DAY GREETING This is the greeting the callers hear when they are answered while the system is in DAY mode of operation. “Hello, this is xyz company. If you know your party’s extension number, dial it now.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant (continued) PROGRAMMING AUTO ATTENDANT MODULE VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXAuto Attendant to display the Call Handling—Auto Attendant screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via PC-DBA (continued) 2) Select the information for the fields as described below. AUTOMATED ATTENDANT FIELDS FOR THIS FIELD... SELECT... The length of time that the system plays a ring-back tone to callers before the AA answers the line. Ring Time to Answer • Valid options are from 0 to 20 seconds, in increments of 1 second. • The default is 0.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual AUTOMATED ATTENDANT FIELDS (continued) FOR THIS FIELD... SELECT... A key callers can use to access to any DX-120 system resource (e.g., extensions, CO lines, etc.). DISA Code • Valid options are 0-9, *, #, or None (i.e., callers don't get the option to access resources). See IMPORTANT! note below. • The default is 9. The desired directory number (e.g., 3:802) for which you want to set Automated Attendant settings. No DIR# Yes ( line.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual AUTOMATED ATTENDANT FIELDS (continued) FOR THIS FIELD... SELECT... Alt The alternate answer position you want to use for each tenant group (1 to 3). This answer position is the DX-120 system directory number (extension, UCD group, or virtual number) to which you want the system to route callers when they cannot be routed automatically. • Acceptable entries include any valid directory number. • The default is extension 101.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via the DET (continued) Setting Ring Time to Answer: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-46-01. 5) Press save to display first Auto Attendant screen: Ring Time To Answer. 6) Press chg. 7) Enter the number of seconds that a caller will hear ring-back before the line is answered by the auto attendant. • Valid options are from 0 to 20 seconds, in increments of 1 second.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via the DET (continued) Setting the Drop No Extension # Dialed option: From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-03. 5) Press save to display the Drop No Extension # Dialed screen. 6) Press chg to select whether or not you want the system to automatically drop callers if they do not make a selection or dial a valid extension directory number (Y/N).
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via the DET (continued) Programming the Waiting Code: From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-05. 5) Press save to display the Waiting Code screen. 6) Press chg. 7) Enter the new Waiting Code digit (see IMPORTANT! note on page 311). • The waiting code gives callers the option to wait for a busy extension and try that extension again after 10 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via the DET (continued) Programming the DISA Code: From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-07. 5) Press save to display the DISA Code screen. 6) Press chg. 7) Enter the new DISA Code digit (see IMPORTANT! note on page 311). • Use the DISA code to provide a caller access to any system resource (e.g., extensions, CO lines, etc.).
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BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting the Current Day Mode - Answer Position: From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-08-XX-01 (where XX represents the tenant group for which you want to set the Day Mode: 1~3). 5) Press save to display the current Day Mode screen. 6) Press chg.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via the DET (continued) Setting the Current Evening Mode - Answer Position: From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-08-XX-02 (where XX represents the tenant group for which you want to set the ALT Mode: 1~3). 5) Press save to display the ALT Mode screen. 6) Press chg.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Programming Automated Attendant via the DET (continued) Enabling the Auto Attendant line: From the DB Item Select screen (see steps 1 through 3 on page 303): 4) Enter 03-46-09-XXX-02 (where XXX represents the CO line you want to program: 800~839). 5) Press save to display the Service screen. 6) Press chg to select the time during which you want the AA to answer this CO line. • Valid options are ALWAYS, NEVER, DAY, and EVE.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting Direct Inward System Access (DISA) This feature allows you to remotely access system resources such as system speed dial, CO line access, and intercom dialing. IMPORTANT! The optional AAM board is required for DISA. • You can assign any number of DISA lines as incoming DISA access based on the system service mode (day, evening). • You can access DISA using the Automated Attendant or by using dedicated DISA lines.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA (continued) SETTING DISA VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXCall HandlingXDISA to display the Call Handling—DISA screen. 2) Select the number of seconds (in the Ring Time to Answer field) that you want the system to wait on an unanswered incoming call before classifying it as a DISA line. • Valid options are 0 through 99, in 1 second increments. • The default is 0 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA via PC-DBA (continued) 4) Select the directory number (i.e., No DIR#) you wish to set up for DISA. • Valid entries are directory numbers 800 through 839. • Initially, this is set to 800. • Entries 840 to 843 are for future use only. IMPORTANT! • When a T1 or ISDN (T1/PRI) is in use, valid entries are 816 through 839. When any of these are selected, the DISA Line checkbox is automatically checked (enabled) by default.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA via PC-DBA (continued) 7) Click the Update button to store the settings into the database on the local disk. • Use the procedure described above to make DISA settings for CO line directory numbers 800 through 839 as appropriate. • Entries 840 to 843 are for future use only. When you are finished: 8) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA via the DET (continued) Setting the Ring Time to Answer: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 03-47-01. 5) Press save to display the Ring Time to Answer screen. 6) Press chg. 7) Enter the number of seconds that you want the system to wait on an unanswered incoming call before classifying it as a DISA line. • Valid options are 0 through 99, in 1 second increments. • The default is 0 seconds.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA via the DET (continued) Setting the CO LN: From the DB Item Select screen (see steps 1 through 3 on page 315): 4) Enter 03-47-03. 5) Press save to display the CO LN screen. 6) Enter the CO line directory number. • Valid entries are from 800 to 839. • The default is 800. IMPORTANT! • When a T1 or ISDN (T1/PRI) is in use, valid entries are 816 through 839.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA via the DET (continued) Programming the DISA DAY COS: From the DB Item Select screen (see steps 1 through 3 on page 315): 4) Enter 03-47-03-XXX-02 (where XXX represents the appropriate directory number: 800~839). 5) Press save to display the DISA CO Line. 6) Press chg until you see the class of service you want to use for this CO line directory number during daytime hours. • Valid entries are 0 through 7. • The default is 0.
BASIC CALL HANDLING PROGRAMMING TASKS DX-120 Programming Manual Setting DISA via the DET (continued) Programming the Service Mode: From the DB Item Select screen (see steps 1 through 3 on page 315): 4) Enter 03-47-03-XXX-04 (where XXX represents the appropriate directory number: 800~839). 5) Press save to display the Service mode screen. 6) Press chg until you see the DISA feature you want to be active for this CO line directory number. • Valid options are Always, Never, Day, and Eve (evenings).
T1 AND ISDN (T1/PRI) CALL OPERATION DX-120 Programming Manual T1 AND ISDN (T1/PRI) CALL OPERATION The following provides in formation about how the system process calls when either a T1 or ISDN (T1/PRI) is installed. HINT Be sure to review “Appendix D - Trunk Directory Numbers” on page 475. T1 Call Operation OUTGOING CALLS • Dial trunk group access code (e.g. the default of “741”), or press individual trunk line button to seize an idle trunk.
T1 AND ISDN (T1/PRI) CALL OPERATION DX-120 Programming Manual ISDN (T1/PRI) Call Operation OUTGOING CALLS • Outgoing ISDN Trunk can be made by dialing the Trunk Group Code (according to the programming of the CO Route for the ISDN trunks and the Trunk Route Numbering Plan) or press the individual ISDN Trunk button. • When accessing a Trunk via Trunk Group access, system will try to select one idle ISDN trunk According to the Hunt Method (see page 147) set for the route.
MULTIPLE CALL HANDLING DX-120 Programming Manual MULTIPLE CALL HANDLING (USING CALL KEYS FOR MANAGING MULTIPLE CALLS) The Multiple Call Handling utility known as Call Key (Feature Code 66) provides a method for tracking the status for a “pool” of CO lines. More specifically, the Call Key reflects the status of any active Trunk calls for a specific extension (assuming there is not a Line Key programmed for that individual CO line that the Trunk call is associated with).
MULTIPLE CALL HANDLING DX-120 Programming Manual Multiple Call Handling - Incoming Calls Multiple Call Keys can be programmed at a user’s extension. The table below provides detail of how the Call Key will function as for multiple incoming Trunk calls. CALL KEY SETTING RESULT No Call Key programmed Intercom calls and Trunk calls are processed as usual.
MULTIPLE CALL HANDLING DX-120 Programming Manual Placing Call Key Calls on Hold A Call Key call can be placed on System HOLD or Exclusive HOLD. The table below describes the status indicators for both cases: HOLD SETTING System HOLD (Press the HOLD key) DESCRIPTION • A slow flashing green light will be provided on the Call Key of the holding extension. • A slow flashing red light indicator will be provided on the associated Line Key of other extensions in the system.
MULTIPLE CALL HANDLING DX-120 Programming Manual Multiple Call Handling - Transferring Calls With the Call Key, users are able to track status of Trunk calls without needing a Line Key for each CO line. As indicated, the Call Key becomes associated with the Trunk call and provides status for that call as long as the call is active at the user’s extension. When transferring Call Key calls, the Call Key provides status during the transfer process.
MULTIPLE CALL HANDLING DX-120 Programming Manual Multiple Call Handling - General Lamp Indicators Aside from the Hold button, the buttons on the phones have lights that indicate call status, as shown below: EVENT INDICATOR Incoming Call Red Fast Flashing Using Call Green Steady Holding Call Green Slow Flashing Exclusive Holding Call Green Fast Flashing Unused Dark HINT Also see “Multiple Call Handling - Transferring Calls” on page 325 and “Call Transfer Lamp Indicators” on page 325 Hold Key L
MULTIPLE CALL HANDLING DX-120 Programming Manual Hold Key Lamp Indicator (continued) ADDITIONAL HOLD LAMP DETAILS SCENARIO (calls on hold) No call on hold LAMP INDICATOR BEFORE OPERATION dark OPERATION (press HOLD to retrieve held call) LAMP INDICATOR AFTER OPERATION n/a dark One Intercom call slow flashing red The held intercom call will be retrieved. dark One trunk call fast flashing red The held trunk call will be retrieved.
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DX-120 Programming Manual SECTION 7 - PROGRAMMING TOLL RESTRICTIONS OVERVIEW Toll restrictions allow you to place restrictions on outbound toll calls, per tenant group and account code.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Class of Service and Digit Intervals (continued) • You can set a system speed dial to override toll restriction. For example, suppose your customer has a branch office out of state where they want to allow the corporate extension users to call, while still prohibiting all other toll calls. In this case, you can set up a system speed dial to allow calls to the branch office.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Class of Service and Digit Intervals via PC-DBA (continued) 2) Select the tenant group you wish to program. 3) Click in any line of the scroll list to select the toll restriction you wish to define. • By default, the first one is already set up. • You can change it or click line NO. 2 to begin defining a new restriction. • In the entry line at the bottom of the screen, the No. field at the far left will match the line number (NO.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Class of Service and Digit Intervals via PC-DBA (continued) Once all toll restrictions are set for Extension COS and CO Line COS: 11) Click located below the center of the scroll list to enter your settings in the table. 12) Assign the appropriate COS for the affected extensions in both Day and Evening modes.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Class of Service and Digit Intervals via the DET (continued) 8) Press save to store the number. 9) Press next to display the TO column of the tenant group and interval you specified (now go to step 6 in “Setting the End of the Interval Range for the Tenant Group:” below). OR Press the volume UP button to return to the DB Item Selection screen. OR Exit programming (see “Exiting Database Administration” on page 27).
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Class of Service and Digit Intervals via the DET (continued) Restricting Calls by Extension COS: From the DB Item Select screen (see steps 1 through 3 on page 333): 4) Enter 05-01-X-NNN-03 (where X is the tenant group: 1~3; and NNN is the restriction number you want to program: 001~100). 5) Press save to display to display the Extension COS screen. 6) Press show to display the Day Allowed screen.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Class of Service and Digit Intervals via the DET (continued) Restricting Calls by CO Line COS: From the DB Item Select screen (see steps 1 through 3 on page 333): 4) Enter 05-01-X-NNN-04 (where X is the tenant group: 1~3; and NNN is the restriction number you want to program: 001~100). 5) Press save to display to display the COS CO LN. 6) Press show to display the Day Allowed screen. 7) Press show again to display the COS screen.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Setting the Account Code Length and Password You can program an extension so that the user is forced to enter an account code (password) to make certain line calls, or before making any line calls. You determine the account code length (from 2 to 8 digits) during programming. This single setting determines the length of account codes for the entire system.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Setting the Account Code Length and Password via PC-DBA (continued) 2) Click the line of the scroll list for which you wish to make a password entry. • The number in the No field of the entry line at the bottom of the screen should now match the No field for the selected line of the table. 3) Specify the length of the passwords to be assigned. • The default is 3.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Setting the Account Code Length and Password (continued) SETTING THE ACCOUNT CODE LENGTH AND PASSWORD VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Setting the Account Code Length and Password via the DET (continued) Setting the Password: From the DB Item Select screen (see steps 1 through 3 on page 338): 4) Enter 05-02-02-XXX-01 (where XXX represents the row in the account code table: 001~600). 5) Press save to display the Password screen. 6) Press chg. 7) Enter the new password.
BASIC TOLL RESTRICTION PROGRAMMING TASKS DX-120 Programming Manual Setting the Account Code Length and Password via the DET (continued) Temporarily Disable the Account: This setting is used temporarily to disable the use of a particular account code without removing its programming. From the DB Item Select screen (see steps 1 through 3 on page 338): 4) Enter 05-02-02-XXX-03 (where XXX represents the row in the account code table: 001~600). 5) Press save to display the Disable Account screen.
DX-120 Programming Manual SECTION 8 - PROGRAMMING UCD GROUPS OVERVIEW Uniform Call Distribution is an exceptionally flexible function of the DX-120 system. UCD grouping allows you to link system resources (primarily extensions) for call handling. The DX-120 provides 24 UCD groups. Each group has a lead (or pilot) number; this is the access point of the UCD group. Extensions may call a group of extensions by dialing the associated UCD group number.
OVERVIEW DX-120 Programming Manual • While a caller waits for a UCD group member to answer (in queue), several queued call operations are possible: - No Answer – Member advancement Each UCD group has a No Answer Timer. You can set this timer to advance the call from one UCD group member to the next when the ringing member does not answer the call within the time allotted. - Overflow 1 Destination programming Each UCD group has an overflow 1 timer and destination.
CONTROLLING OVERFLOW AND REROUTE SITUATIONS DX-120 Programming Manual CONTROLLING OVERFLOW AND REROUTE SITUATIONS The DX-120 system allows for flexible handling of callers waiting in UCD queue (waiting to be answered by an UCD Group Agent) in the following situations: UCD OVERFLOW CAN BE APPLIED IN EITHER OF THE FOLLOWING... • Overflow can be a simple UCD-external destination, where the system routes callers to another DX-120 extension following some predetermined time.
UCD AGENT LOG OFF/LOG ON DX-120 Programming Manual CONDITIONS FOR PROGRAMMING IN A RAD APPLICATION • Overflow Destination 1 is usually recorded as: “All agents are busy assisting other callers. Please continue to hold.” • Overflow Destination 2 is usually recorded as: “All agents are still busy, please continue to hold. Calls will be handled in the order that they were received.
PROGRAMMING UCDS DX-120 Programming Manual PROGRAMMING UCDS Before programming a UCD, determine how you want the system to process calls in the queue and if you will use RADs for overflow conditions (see “Controlling Overflow and Reroute Situations” on page 343). PROGRAMMING UCDS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension ApplicationXUniform Call Distribution to display the Extension Application—UCD: Parameters screen.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via PC-DBA (continued) 2) Select/enter information up in the fields as described below: UCD PROGRAMMING FIELDS FOR THIS FIELD... DO THIS... Select the hunt group for which you are defining UCD parameters. Hunt Group • Valid entries range from 410 to 433. • The default is 410. Select UCD or VA. Use the VA option if you are using extensions on a RAD for overflow destinations.
PROGRAMMING UCDS DX-120 Programming Manual UCD PROGRAMMING FIELDS (continued) FOR THIS FIELD... DO THIS... Overflow 2 Timer Enter the length of time (in seconds) that you want a call to remain in the queue after the overflow 1 timer has expired. When this occurs, the system routes the queued call to the overflow 2 destination. • Valid options are 0 to 255 seconds. • The default is 0.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via PC-DBA (continued) 4) Select the digital channel directory number as a member in the first field (i.e., field 1). • The VM hunt group is the new UCD group you selected and programmed with the digital channel members. • Repeat this process to identify up to 23 other extensions you want to use in this hunt group. NOTE Use the process as described above to program as many UCD groups as needed.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) PROGRAMMING UCDS VIA THE DET Refer to the table on page 346 for more information about each of the settings for this feature. NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) Setting the Attribute for a UCD group: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-02 (where XX represents the UCD group: 01~24). 5) Press save to display the currently set attribute for the specified UCD group. 6) Press chg until you see the appropriate select UCD or VA. • Use the VA option if you are using extensions on a RAD for overflow destinations.
PROGRAMMING UCDS DX-120 Programming Manual Setting the Name for a UCD Group via the DET (continued) HINT If you want to set names for other UCD groups, press the volume Up button to return to the DB Item Selection screen, and repeat the steps in this section. Press the volume UP button to return to the DB Item Selection screen. OR Exit programming (see “Exiting Database Administration” on page 27).
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) Setting the Hunting Method for a UCD Group: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-05 (where XX represents the UCD group: 01~24). 5) Press save to display the Hunting Method screen for the specified UCD group. 6) Press chg until you see the appropriate hunting method for this UCD group. • Valid options are Linear, Distributed, and All Ring. • The default is Linear.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) Setting the UCD Overflow 1 Timer: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-07 (where XX represents the UCD group: 01~24). 5) Press save to display the Overflow 1 Timer screen for the specified UCD group. 6) Press chg. 7) Enter the number of seconds you want you want a call to remain in the queue before the system routes it to the overflow 1 destination.
PROGRAMMING UCDS DX-120 Programming Manual Setting the UCD Overflow 1 Destination via the DET (continued) 9) Press next to display the UCD Overflow 2 Timer screen (now to go step 6 in “Setting the UCD Overflow 2 Timer:” below). OR HINT If you want to set the Overflow 1 Destination for other UCD groups, press the volume Up button to return to the DB Item Selection screen, and repeat the steps in this section. Press the volume UP button to return to the DB Item Selection screen.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) Setting the UCD Overflow 2 Destination: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-10 (where XX represents the UCD group: 01~24). 5) Press save to display the Overflow 2 Destination screen for the specified UCD group. 6) Press chg. 7) Enter the UCD directory number to which want the system to send the queued caller when the overflow 2 timer has expired.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) Setting the UCD Overflow Count: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-11 (where XX represents the UCD group: 01~24). 5) Press save to display the Overflow Count screen for the specified UCD group. 6) Press chg. 7) Enter the number of times you want the system to play the contents of the Overflow 2 Destination (RAD) for this UCD group.
PROGRAMMING UCDS DX-120 Programming Manual Programming UCDs via the DET (continued) Setting the UCD Reroute Destination: From the DB Item Select screen (see steps 1 through 3 on page 349): 4) Enter 06-01-XX-12 (where XX represents the UCD group: 01~24). 5) Press save to display the Reroute Destination screen for the specified UCD group. 6) Press chg.
SETTING UP UCD VOICE ANNOUNCE (VA) GROUPS DX-120 Programming Manual SETTING UP UCD VOICE ANNOUNCE (VA) GROUPS The DX-120 system provides UCD groups to allow you to handle high traffic using third-party ancillary RADs. Whenever the overflow destinations of a UCD group require you to use more than one RAD to handle the volume of call traffic, you can pool the RADs in a group (available UCD group) for access. If you do this, any of the available devices can handle waiting calls with the same announcement.
SETTING UP UCD VOICE ANNOUNCE (VA) GROUPS DX-120 Programming Manual Setting Up UCD VA Groups via PC-DBA (continued) 2) Select the extension number you want to use for the voice announce group. • Valid entries include any non-conflicting extension number. In the Port Type field at the right center portion of the screen: 3) Select VA for the analog port connected to the RAD. 4) Click the Update button to enter this setting into the database on the local disk.
SETTING UP UCD VOICE ANNOUNCE (VA) GROUPS DX-120 Programming Manual Setting Up UCD VA Groups via the DET (continued) Program the analog extension ports as type VA: 4) Enter 01-XXX-21 (where XXX is the extension number of the analog port connected to an ancillary RAD Device). 5) Press save to display the corresponding extension Port Type screen. 6) Press chg to select VA. 7) Press the volume UP button to return to the DB Item Selection screen.
DX-120 Programming Manual SECTION 9 - PROGRAMMING VOICE MAIL OVERVIEW You can set up the DX-120 to interface with either: • An external, analog third party voice mail system You can connect the DX-120 system to a third-party voice mail system using spare analog ports. Remember that while using a third-party voice mail system is a viable option, doing so occupies available analog ports, thereby reducing the number of system ports that you can use for the telephones, FAX machines, modems, etc.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual PROGRAMMING THIRD PARTY VOICE MAIL IMPORTANT! Remember that while using a third-party voice mail system is a viable option, doing so occupies available analog ports, thereby reducing the number of system ports that you can use for the telephones, FAX machines, modems, etc.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Basic Programming for Third Party Voice Mail To properly set up the system for Third Party Voice Mail, you need to perform the following tasks: A) Assign the VM port type to the appropriate extensions - see 363 B) Program the UCD group members - see 365 C) Set the call handling digits - see 367 D) Set the voice mail dialing ratio - see 377 E) Activate Automated Attendant - see 298 A - Assigning the Voice Mail Port Type to the Appropriate Extens
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Assigning the VM Port Type to Extensions via PC-DBA (continued) 2) Select the extension number you want to program. From the Port Type field: 3) Select V.M. • The default is EXT. • The default for extensions 157 through 164 is VM, since these extensions are reserved for the in-skin voice mail. • Program other port types as needed using the steps above.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual B - Program the UCD Group Members for Third Party VM You must also program the UCD group members - see “Programming UCDs” on page 345 for additional details. If you have not assigned the VM port type, go back to page 363 and do so now. PROGRAM THE UCD GROUP MEMBERS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension ApplicationXUniform Call Distribution to display the UCD: Parameters screen.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Program the UCD Group Members via PC-DBA (continued) 4) Select the digital channel directory number as a member in the first field (i.e., field 1). • The VM hunt group is the new UCD group you selected and programmed with the digital channel members. • Use the steps above to continue programming all digital channel extensions currently connected to the voice mail.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual C - Set Up the Voice Mail Table (Call Handling Digits) for Third Party VM Once the VM port type is assigned and the UCD members are programmed (see previous pages), you need to set the Call Handling digits in the Voice Mail Table. These settings will tell the system how to handle incoming calls with regard to the voice mail system.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via PC-DBA (continued) 3) Make the settings as described in the table below: CALL HANDLING DIGIT FIELDS FOR THIS FIELD... DO THIS... VM Hunt Group Select the voice mail table to reference the UCD group you want to use for the voice mail ports (e.g., usually 24) PREFIX TABLE Enter the prefix numbers that you want the system to use when identifying a call as originating at the mailbox owner's extension.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual CALL HANDLING DIGIT FIELDS (continued) FOR THIS FIELD... DO THIS... Enter the suffix digits that you want the system to use to identify a call as the mailbox owner. Suffix Digit • Valid codes can include digits 0-9, *, #, and letters A-D. • The default for this field is blank (none). Enter the digits that you want the system to activate recording for a mailbox owner. Record Digit • Valid codes can include digits 0-9, *, #, and letters A-D.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual SET THE CALL HANDLING DIGITS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via the DET (continued) Programming the VM Table – Prefix Table – ICM/VM: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-01 (where X is the Tenant Group: 1~3). 5) Press save to display the ICM/VM screen. 6) Press chg. 7) Enter the prefix numbers you want the system to use when identifying a call as originating at the mailbox owner’s phone. 8) Press save to store the setting.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via the DET (continued) Programming the VM Table – Prefix Table – Busy FWD: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-03 (where X is the Tenant Group: 1~3). 5) Press save to display the Busy FWD screen. 6) Press chg. 7) Enter the prefix numbers you want the system to use to identify a call as forwarded from a busy mailbox. 8) Press save to store the setting.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via the DET (continued) Programming the VM Table – Prefix Table – Direct FWD: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-05 (where X is the Tenant Group: 1~3). 5) Press save to display the Direct FWD screen. 6) Press chg. 7) Enter the prefix numbers you want the system to use to identify a call as immediately from this mailbox owner. 8) Press save to store the setting.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via the DET (continued) Programming VM Table – Prefix Table – CO Recall: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-02-07 (where X is the Tenant Group: 1~3). 5) Press save to display the CO Recall screen. 6) Press chg. 7) Enter the prefix numbers you want the system to use to identify a call as a specific CO line recalling. 8) Press save to store the setting.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via the DET (continued) Programming VM Table – Suffix Digit: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-03 (where X is the Tenant Group: 1~3). 5) Press save to display the Suffix screen. 6) Press chg. 7) Enter the suffix numbers you want the system to use to identify a call as the mailbox owner. 8) Press save to store the setting.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Call Handling Digits via the DET (continued) Programming VM Table – Delete Digit: From the DB Item Select screen (see steps 1 through 3 on page 370): 4) Enter 06-02-0X-05 (where X is the Tenant Group: 1~3). 5) Press save to display the Delete Digit screen. 6) Press chg. 7) Enter the numbers you want the system to use to delete the current recording for this mailbox owner. 8) Press save to store the setting.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual D - Set the Voice Mail Dialing Ratio for Third Party VM VM dialing ratio is the length of the DTMF (i.e., Tone Time), as well as the length of time between digits (i.e., Interdigits) being sent to the voice mail. This is because some voicemail systems may need longer tones to be able to detect what digit is being sent or it may be that the voicemail may need more or less time between digits.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Voice Mail Dialing Ratio via PC-DBA (continued) From the Dialing Ratio fields near the center bottom of the screen. 2) Select the information for the fields as described below: For this field... Select... The time you want the system to pause between each pulse during out-dialing. Inter-Digit • Valid options are 60, 90, 120, and 150 milliseconds. • Default is 60 milliseconds.
PROGRAMMING THIRD PARTY VOICE MAIL DX-120 Programming Manual Set the Voice Mail Dialing Ratio (continued) SET THE VOICE MAIL DIALING RATIO VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to actuate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL DX-120 Programming Manual PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL The optional DX-120 Voice Mail processing solution is fully integrated with the DX-120 system. Performance of the digitally integrated DX-120 Voice Mail is notably superior to that of a regular analog integration. When you add the DX120 Voice Mail to the DX-120 system, the digital interface has the advantage of adding up to eight ports of voice mail.
PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL DX-120 Programming Manual Basic Internal Voice Mail Programming Tasks A) Specify the UCD group used as the voice mail group, as necessary B) Set the voice mail table to reference the UCD group you want to use for voice mail C) Activate Automated Attendant A- Specifying the UCD Group for Internal VM The first thing you’ll need to do when setting up Internal voice mail is program the UCD group members - see “Programming UCDs” on page 345 for additional detai
PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL DX-120 Programming Manual Specifying the UCD Group via PC-DBA (continued) 5) Select the digital channel directory number as a member in the first field (i.e., field 1). • The VM hunt group is the new UCD group you selected and programmed with the digital channel members. • Use the steps above to continue programming all digital channel extensions currently connected to the voice mail.
PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL DX-120 Programming Manual B - Setting up the UCD Group in the Voice Mail Table for Internal VM After you change the UCD group, you need to then set it up in the Voice Mail table. SET UP THE UCD GROUP IN THE VOICE MAIL TABLE VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension ApplicationXVoice Mail Table to display the Extension Application Voice Mail Table screen. 2) Select the tenant group for which you want to program voice mail.
PROGRAMMING OPTIONAL INTERNAL DIGITAL VOICE MAIL DX-120 Programming Manual Set up the UCD Group in the Voice Mail Table (continued) SET UP THE UCD GROUP IN THE VOICE MAIL TABLE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to actuate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
DX-120 Programming Manual SECTION 10 - PROGRAMMING EXTENSIONS OVERVIEW The final step in setting up a DX-120 system is programming the individual extensions. The DX-120 supports the following phone types: • DET phones—digital speakerphone with LCD display and 30 programmable feature buttons • Digital Cordless Phone—2.4 GHz digital cordless phone with speakerphone, LCD, and 6 programmable feature buttons.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual BASIC EXTENSION PROGRAMMING TASKS To program the extensions in the system, perform the following tasks for each extension in the system. • Setup Alternate Line IDs - see page 181.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning a User Password, Password Length, and/or Name to Extensions You can easily assign a password and/or user name to each extension in the system by following the instructions as provided for each below. • Extension Passwords - All extensions of the DX-120 system have an associated user password. - Passwords are required in order to use Phone Lock, Call Forward Remote, and Attendant features.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning a User Password, Password Length,and/or Name to Extensions (continued) ASSIGNING A PASSWORDS, PASSWORD LENGTH, AND USER NAMES TO EXTENSIONS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXSystem ResourceXUser Names and Passwords to display the User Names and Passwords screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning a User Password, Password Length,and/or Name to Extensions via PC-DBA (continued) Enter a password for this extension. • The default for extension 101 is 9999. For all other extensions the default is 0000. AND/OR 4) Enter a user name for this extension. • The default name is blank (no name). 5) Click to move the newly entered information next to the specified extension number.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting the Extension Password Length (continued) 7) Enter the required extension password length (valid lengths 4-8). • The default length is 4 8) Press save. 9) Press the Hold button to return to the previous menu level. OR Press the Volume button (up or down) to return to the DB Item Selection screen. OR Exit programming (see “Exiting Database Administration” on page 27).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning a User Password, Password Length,and/or Name to Extensions via the DET (continued) VIEW A USER PASSWORD You can only use this feature to view a password. To change a password, you must use the specific extension (phone) to which the password applies or use PC-DBA. 1) Enter Database Administration (see page 26) using the feature code Feature # * to display the password prompt. 2) Enter the DB Admin password (see page 27).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Tenant Groups (continued) ASSIGNING EXTENSIONS TO TENANT GROUPS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Tenant Groups via PC-DBA (continued) 3) Select the tenant group number for the group you want to assign from the Tenant Group field. • Valid options are 1, 2, and 3. • The default is 1. • If your system is not divided into tenant groups, use group 1. 4) Click the Update button to enter and save your settings into the database on your local disk. • Program other extensions as needed using the steps above.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Pickup Groups The system provides eight extension pick up groups per tenant group to allow you to partition the system into separate departments for organized call answering within the department. An extension owner in a pick up group may retrieve calls ringing at another extension within the same pick up group.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Pickup Groups via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. 3) Select the pickup group number for the group you want to assign from the Pickup Group field. • Valid options are 1 through 8. • The default is 1. 4) Click the Update button to enter and save your settings into the database on your local disk.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Pickup Groups (continued) ASSIGNING EXTENSIONS TO PICKUP GROUPS VIA THE DET IMPORTANT! Before you begin assigning pickup groups, be sure to set up the tenant groups for corresponding extensions (see “Assigning Extensions to Tenant Groups” on page 391) NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Paging Groups The system provides eight extension paging groups per tenant group to allow you to partition the system into separate departments for page announcements. • Extension users can also respond to a page announcement using Meet Me Paging. In this case, they dial a meet me page code upon hearing their name paged. The system then establishes a private connection to the paging extension. • Paging is one-way only.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Paging Groups (continued) ASSIGNING EXTENSIONS TO PAGING GROUPS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. 3) Select the paging group number for the group you want to assign from the Paging Group field. • Valid options are 1 through 8. • The default is 1.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to Paging Groups (continued) ASSIGNING EXTENSIONS TO PAGING GROUPS VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to a Class of Service The DX-120 provides sophisticated monitoring of outbound digits dialed by extension users. You can assign COSs for a broad range of call control. EXAMPLE If a digit or range of digits dialed on a CO line is inconsistent with the dialing extension’s or CO line’s class of service, the system denies the call.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to a Class of Service via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. In the Day Class field: 3) Select the class of service you want to assign for the daytime hours for the selected extension. • Valid choices are 0 through 7. • The default is class of service 0.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to a Class of Service via PC-DBA (continued) 5) Click the Update button to enter and save your settings into the database on your local disk. • Program daytime and evening class of services to other extensions (as needed) using the steps above. When all assignments have been made: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to a Class of Service via the DET (continued) Setting the Evening COS for an Extension: From the DB Item Select screen (see steps 1 through 3 above): 4) Enter 01-XXX-06 (where XXX is the extension: 101~204). 5) Press chg until the COS you want to assign displays. • Valid choices are 0 through 7. • The default is class of service 0. 6) Press the volume UP button to return to the DB Item Selection screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Monitoring Privileges The DX-120 system allows extension users to monitor conversations at other extensions, for the purpose of observing service. LEGAL NOTICE This feature may violate privacy laws if used in a manner that is inconsistent with requirements of those laws. Vertical Communications, Inc. assumes no responsibility with regard to the use of this feature; it is provided for the virtue of ethical use only.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual SETTING UP MONITORING PRIVILEGES VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. In the Monitor Class field: 3) Select the monitor class of service you want to use for this extension. • Valid choices are classes 0 through 9 (where 0 is the highest monitoring COS and 9 is the lowest). • The default is 5.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Monitoring Privileges via PC-DBA (continued) 4) Click the Update button to store the setting in the database on the local disk. • Use the procedure shown above to set monitoring for other extensions as needed. When all assignments have been made: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Intrusion Capabilities Intrusion allows extension users to break into an existing call, provided you have given them the privilege to do so. This feature can be very effective for observing service, and any time that callers have to forcibly enter a conversation on a busy CO line or at a busy extension. LEGAL NOTICE This feature may violate privacy laws if used in a manner that is inconsistent with requirements of those laws.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Intrusion Capabilities via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. 3) Click the checkbox ( feature ( ) next to Intrusion Active to place a check mark there to enable the Intrusion ). • Clicking on this box toggles the setting between yes/enable (a checkmark checkmark ) and no/disable (no ).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Intrusion Capabilities via PC-DBA (continued) 5) Click the Update button to store the settings into the database on the local disk. • Use the procedure described above to program the intrusion privileges for other extensions as needed. When you are finished: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Intrusion Capabilities via the DET (continued) Setting the Intrusion Accept Option: From the DB Item Select screen (see steps 1 through 3 on page 409): 4) Enter 01-XXX-12 to set the intrusion privilege for an extension (where XXX is the extension: 101~204). 5) Press save to display the Intrusion Accept screen. 6) Press chg to select Y or N. • The default is yes.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops You can limit an extension to calls that fall within a specific programmed time. EXAMPLE A company can use this feature in a lobby or retail environment where lengthy calls are discouraged. • You can set the DX-120 to either: - warn an extension that the time has expired, thereby advising the extension user to disconnect.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. • Valid entries include any non-conflicting extension number. 3) Set options described below: OPTION MEANS MEANS The system plays warning tones on this extension when the warning time limit has expired.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops via PC-DBA (continued) 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to make these same settings for other extensions. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting up Warning Tones, Incoming Call Drops, Outgoing Call Drops via the DET (continued) Setting the Drop Out Call option: From the DB Item Select screen (see steps 1 through 3 on page 409): 4) Enter 01-XXX-09 (where XXX is the extension: 101~204). 5) Press save to display the Drop Out Call screen. 6) Press chg to specify if you want the system to drop outgoing calls after the warning time has expired. • Valid options are Y or N.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Off Hook Voice Announce With Off Hook Voice Announce (OHVA), extension users can receive a voice announcement from a DX-120 system extension while their telephone is busy. OHVA uses the speakerphone circuit to accommodate a second conversation path to the telephone. • When programming individual extensions, you allow or disallow use of OHVA.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Off Hook Voice Announce via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. In the OHVA Active and OHVA Accept fields at the bottom center of the screen: 3) Make sure there is a checkbox ( ) next to OHVA Active to enable the OHVA Active option.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Off Hook Voice Announce via PC-DBA (continued) 4) Make sure there is a checkbox ( OHVA Accept option. ) next to OHVA Accept to place a check mark there to enable the • Clicking on this box toggles the setting between yes/enable (a checkmark checkmark ) and no/disable (no ). • The default is yes (checkmark ). EXAMPLE If you do not want to allow others to contact you using OHVA, set this option to no (no checkmark).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting the OHVA Active Option (continued ) 7) Press next for the OHVA Accept screen (now go to step 6 in “Setting the OHVA Accept Option:” below). OR HINT Set the OHVA Active option for other extensions (as needed) using the steps above. Press the Hold button to return to the previous menu level. OR Press the volume UP button to return to the DB Item Selection screen. OR Exit programming (see “Exiting Database Administration” on page 27).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Paging Privileges Extension users can perform several types of page announcements: • Internal Paging - they can page a group or place a system-wide internal page. • External Paging - they can access external ancillary paging equipment. • All Call Paging - they can access all paging zones (internal and external). • Extension users can also respond to a page announcement using Meet Me Paging.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Paging Privileges via PC-DBA (continued on next page) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. 3) Make sure there is a checkbox ( ) next to Paging Allow to enable the Paging Allow option. • Clicking on this box toggles the setting between yes/enable (a checkmark checkmark ) and no/disable (no ).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Paging Privileges via PC-DBA (continued on next page) 5) Click the Update button to store the settings into the database on the local disk. • Enable/disable paging privileges for other extensions (as needed) using the steps above. When you are finished: 6) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Paging Privileges via the DET (continued on next page) Assign paging groups to extensions: From the DB Item Select screen (see steps 1 through 3 on page 421): 8) Enter 01-XXX-04 (where XXX is the extension: 101~204). 9) Press save to display the Paging Group screen for the extension you specified. 10) Press chg until you see the appropriate paging group for this extension. • Valid choices are paging groups 1 through 8.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Call Forward – Extension Predefined The Call Forward -- Extension Predefined feature allows you to control where the system forwards a call when an extension does not answer. You may want the system to forward these calls to the attendant extension, a departmental secretary, another department, etc. This feature is extension specific (i.e., the system forwards all unanswered calls to a specific extension).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Call Forward – Extension Predefined via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. 3) Set up information in the fields (in the "Predefined Call Forward" in lower right corner of the screen) as shown below: In this field... SELECT... The extension number to which you want "wrong number calls" forwarded.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Call Forward – Extension Predefined via PC-DBA (continued) When you are finished: 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to set call forwarding parameters for other extensions When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Call Forward – Extension Predefined via PC-DBA (continued) Specify the forwarding destination for a Busy Destination Condition: From the DB Item Select screen (see steps 1 through 3 on page 425): 4) Enter 01-XXX-30 (where XXX is the extension: 101~204). 5) Press save to display the Busy Destination screen for the extension you specified.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming Extensions for SMDR Output SMDR allows the system administrator to track all incoming and outgoing CO line traffic, chronologically by extension number. The system outputs account code data for each call record. You have already set up SMDR during call handling programming (see page 274). When programming individual extensions, you have the option to include that extension’s data in SMDR.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming Extensions for SMDR Output via PC-DBA (continued) When you are finished: 4) Click the Update button to store the settings into the database on the local disk. • Use the procedure shown above to include information about other extensions’ in the SMDR output. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Recording Announcement Devices Recorded Announcement Devices (RADs) are third-party ancillary analog message devices connected to specially programmed analog ports, for the purpose of playing announcements while callers wait for their call to be answered. This feature is part of the UCD group call distribution process. HINT Also see...
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual (continued) Using the Built-In DX-120 Voice System... 1) Program each overflow destination for all necessary UCD Groups for directory number 433 (default for the DX-120 Voice UCD VM group). 2) Program each reroute destination for all necessary UCD Groups for directory number 433 (default for the DX-120 Voice UCD VM group). 3) Program messages into the UCD Overflow mailboxes as required.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning a Port Type via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to program. 3) Select EXT., V.A., or V.M in the Port Type field. • Use Voice Announce (VA) if this directory number is connected to a recording device, Voice Mail (VM) if this directory number is connected to voice mail, or extension (EXT) if this directory number is connected to an extension.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning a Port Type (continued) ASSIGNING PORT TYPE VIA THE DET NOTE • chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to activate the associated operation. • You can press Hold at any time to return to the previous level or press the volume buttons to return to the main DB selection screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to CO Lines You must assign extensions to CO lines for out-dialing access. The following conditions apply to assigning CO lines. • An extension that attempts access to a CO line to which it is not assigned will hear error tone and the display will show: CO LN UNAVAIL. • Extensions that are not assigned access to a CO line may receive that CO line via a transfer.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Extensions to CO Lines via PC-DBA (continued) 2) Select the extension number you want to program. In the Line Access Assign field just below the Extension field where all of the CO lines are listed and set as assigned to the extension(s): 3) Select the appropriate CO line number(s). • For each directory number, you can assign all valid CO line numbers. • All of the CO lines are listed and each has a Y or N following it.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Receive Assignments For each extension, you can assign receive privileges from each of the CO line numbers. As a default each CO lines have the receive privileges setting enabled. So you will need to remove these privileges for any C.O. lines that should not have this setting enabled. SETTING UP RECEIVE ASSIGNMENTS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXExtension to display the Extensions screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Receive Assignments via PC-DBA (continued) In the Assign Receive column on the left side of the screen where all of the CO lines are listed and set to enable receive capabilities: 3) Double click any C.O. line to change its setting from Y (enable receive privileges) to N (disable receive privileges). • Use this method to reverse this setting (i.e., change disable to enabled).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Extension Ring Level • You can adjust the ringing level and ringing volume at each digital speakerphone. There are five levels of ringing available (0-4). • When an extension is busy on a call, the system automatically rings incoming intercom and CO line calls at the lowest ring volume setting regardless of the level set at the extension. When the extension is idle, incoming calls ring at the loudness level set by the user.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Configuring Single Line Telephones (Analog Device Support) • Analog extension ports are provided for connection of standard, two-wire, analog telephone equipment to the digital network of the DX-120. - Common uses of the analog extension ports are facsimile machines, modems, and wireless and wired single line analog telephones. • The DX-120 system basic configuration has four standard analog extension ports available.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Set Up Directory/Extension Swapping As part of the Flexible Numbering Plan in the DX-120 system, you can exchange extension directory numbers from one port to another. Use this feature to simplify moves and changes of extensions at any specific location. When you swap extension directory numbers from one port to another, the system moves the associated programming along with the extension number.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Directory/Extension Swapping via PC-DBA (continued) 1) Go to ProgrammingXExtension to display the Extensions screen. 2) Select the extension number you want to swap with another extension on another port in the Extension field. In the DIR Number Swapping field on the middle right side of the screen. 3) Select the port number and directory number at which you want the original extension's calls to ring.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Setting Up Directory/Extension Swapping via PC-DBA (continued) 4) Click the Update button to store the settings into the database on the local disk. • Use the method shown in the above steps to continue swapping extension directory numbers as needed. When you are finished: 5) Click the Close button to exit the current screen and return to the PC-DBA main screen.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Feature Keys After you are finished setting up the programming for the extensions, go to the individual phone and program its feature keys (buttons). In addition to the buttons on each telephone, DX-120 console (DSS) has 64 programmable buttons. All sixty-four buttons can be set up with their own directory types as well as directory numbers.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Feature Keys (continued) PROGRAMMING DSS CONSOLE FEATURE KEYS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXFeature Key ProgrammingXDSS to display the Feature Key Programming -DSS screen. THIS SCREEN IS COMPOSED OF TWO MAJOR PARTS: a scrolling table of shows the feature keys currently assigned an entry line you use to input new feature key assignments.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming DSS Console Feature Keys via PC-DBA (continued) 3) Click on the feature key you want to program to highlight it. • The corresponding Key No. will be displayed to the left of the entry line at the bottom of the screen, together with any definition currently assigned to the key. In the DIR Type field: 4) Select the type of directory you want to apply to the currently highlighted key from the DIR Type field.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming DSS Console Feature Keys (continued) PROGRAMMING DSS CONSOLE FEATURE KEYS VIA THE DET To program the DSS Console without the PC-DBA, you need to make the settings using a DET to which the console is assigned. From an associated DET display: 1) Press Feature # 4 to display: PRESS DSS KEY. 2) Press the DSS button or the console that you want to program to display the current directory setting.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Assigning Feature Keys (continued) PROGRAMMING DSS DET FEATURE KEYS VIA PC-DBA From the PC-DBA main screen: 1) Go to ProgrammingXFeature Key ProgrammingXExtension to display the Feature Key Programming Extension screen. THIS SCREEN IS COMPOSED OF TWO MAJOR PARTS: a scrolling table of shows the feature keys currently assigned Entry lines you use to input new feature key assignments.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming DSS DET Feature Keys via PC-DBA (continued) 3) Click on the feature key you want to program to highlight it. • The corresponding Key No. will be displayed to in the lower right portion of the screen, together with any definition currently assigned to the key. 4) Select the key type you want to assign to this feature key (e.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming DSS DET Feature Keys via PC-DBA (continued) Once the DIR settings are made: Go to step 8 on page 448. OR Setting this Key as a Function Key: NOTE When/if you choose “Func Key” the Func Access field will be come available, and the Dial Key fields will be come unavailable. Similarly, if/when you choose “None”, both the Dial and Func Key fields will become unavailable.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming DSS DET Feature Keys (continued) PROGRAMMING DSS DET FEATURE KEYS VIA THE DET While the extension is idle: 1) Press Feature # 3 to display: PRESS FTR KEY. 2) Press the flexible feature button that you wish to program and display: F98____ show chg 3) Press chg to display SELECTION FUNCTION dir ftr. NOTE To program the keys, you must know the code type(s) you want to use. The codes will either be a directory number or a feature code.
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Programming a Release Key DET speakerphone users may want a release key they can use to cancel or complete any current action. The release key function can speed call processing by allowing the user to eliminate the use of the hook-switch, when call processing is encumbered by this operation. Extension users can use the release key to complete a call transfer (rather than going back on-hook).
BASIC EXTENSION PROGRAMMING TASKS DX-120 Programming Manual Feature Key Reset You can clear all the feature key custom settings and reset all buttons to the default settings. See Appendix B, Button Labeling for the default feature key configuration. LOOKING UP CODES USING THE DET NOTE This operation cannot be performed using the PC-DBA. While the extension is idle (no call activity). 1) Press Feature 5 8 to display the prompt for the password. PSWD :_ bksp show chg 2) Enter the extension password.
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APPENDICES APPENDIX A - WORKSHEETS Extension Data Programming Extension Data Programming Worksheet (continued on next page) - 453 -
APPENDIX A - WORKSHEETS Extension Data Programming Worksheet (continued) - 454 -
APPENDIX A - WORKSHEETS CO Line Data Programming CO Line Data Programming Worksheet (continued on next page) - 455 -
APPENDIX A - WORKSHEETS CO Line Data Programming Worksheet (continued - 456 -
APPENDIX A - WORKSHEETS Call Handling Call Handling Worksheet (continued on next page) - 457 -
APPENDIX A - WORKSHEETS Call Handling Worksheet (continued) Call Handling Worksheet (continued on next page) - 458 -
APPENDIX A - WORKSHEETS Call Handling Worksheet (continued) - 459 -
APPENDIX A - WORKSHEETS System Resources System Resources (continued on next page) - 460 -
APPENDIX A - WORKSHEETS System Resources (continued) - 461 -
APPENDIX A - WORKSHEETS Toll Restrictions - 462 -
APPENDIX A - WORKSHEETS Extension Applications - 463 -
APPENDIX A - WORKSHEETS CO Applications - 464 -
APPENDIX A - WORKSHEETS System Applications System Resources (continued on next page) - 465 -
APPENDIX A - WORKSHEETS System Applications (continued) - 466 -
APPENDIX A - WORKSHEETS - 467 -
APPENDIX B - BUTTON LABELING APPENDIX B - BUTTON LABELING Cut along all dotted lines.
APPENDIX B - BUTTON LABELING EXTENSION _____________ Extension Extension Extension Extension 102 103 Extension 104 Extension 101 105 106 Extension 107 Extension Extension Extension Extension Extension 108 109 110 111 112 HEADSET REDIAL Caller MUSIC ICM Mode Voice Record MODE CALL ID HF-PR-TN All Page Do Not CALL MEMO PARK Disturb FWD PAD Voice Mail Line Line Line Line Line Line 1 2 3 4 5 6 EXTENSION _____________ Extension Extension Extension Extension
APPENDIX B - BUTTON LABELING EXTENSION _____________ Extension Extension Extension Extension 102 103 Extension 104 Extension 101 105 106 Extension 107 Extension Extension Extension Extension Extension 108 109 110 111 112 HEADSET REDIAL Caller MUSIC ICM Mode Voice Record MODE CALL ID HF-PR-TN All Page Do Not CALL MEMO PARK Disturb FWD PAD Voice Mail Line Line Line Line Line Line 1 2 3 4 5 6 EXTENSION _____________ Extension Extension Extension Extension
APPENDIX C - FEATURE DIRECTORY AND CODE LISTS APPENDIX C - FEATURE DIRECTORY AND CODE LISTS Review the lists below to find features, director numbers, and access codes when you need them (see “Feature / Directory Number Lookup” on page 36 for information about how to use these lists).
APPENDIX C - FEATURE DIRECTORY AND CODE LISTS Feature Access Codes List FEATURE ENABLE CODE DISABLE CODE Agent Log Off Feature 91 Feature *91 Alarm Clock Feature 92 Feature *92 Alarm Key Feature 62 N/A All Forward Feature 22 Feature 22 Attendant Administration Feature #0 Auto Hold Feature 94 Feature *94 Auto Line Select Feature 95 Feature *95 Auto Redial Feature 78 N/A Busy Forward Feature 21 Feature 21 Busy Ring Allow Feature #2 Feature #2 Call Forward Feature 2 Feature 2
APPENDIX C - FEATURE DIRECTORY AND CODE LISTS FEATURE ENABLE CODE DISABLE CODE Follow Call Forward From Feature 23 Feature 23 Follow Call Forward To Feature 25 N/A Forced Release (Conference) Feature 74 N/A Feature Code Lookup Feature #5 N/A Feature Key Programming Feature #3 N/A Feature Key Reset Feature 58 Get Held CO Line Feature 7* N/A Headset Mode Feature 9# Feature *9# Hidden Code Feature 61 N/A Hot Key Feature #6 Feature #6 Hotline Feature 9* Feature *9* ICM (Inter
APPENDIX C - FEATURE DIRECTORY AND CODE LISTS FEATURE ENABLE CODE DISABLE CODE Release Key Feature 52 N/A Ring Mode (Attendant station only) Feature 63 Password: 9999 (x101) Room Status Feature 7# N/A Saved # Redial Feature 51 N/A Speed Dialing Feature 1 N/A Status MSG (Message) Feature 90 Feature *90 Touch Tone Feature #1 Feature #1 Unsupervised Conference Feature 77 N/A Voice MW Key Feature 64 N/A Voice Record Feature 67 N/A Xfer and Answer Feature 68 Feature 68 Xfer B
APPENDIX D - TRUNK DIRECTORY NUMBERS APPENDIX D - TRUNK DIRECTORY NUMBERS The DX-120 system supports one ISDN (T1/PRI) Board (PRI/B) and provides 23B channels (data transmitting) plus 1D channel (control of data transmitting).
APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS You can use special characters (e.g., those used in languages other than English such as ä, Ç, and é) when programming text for the telephone display (i.e., extension names, CO line names, pre-programmed messages, and UCD names for special requirements. Each set of characters is assigned to a letter type.
APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS When you have finished all programming changes: 5) Perform a SEND to copy the database changes to the DX-120 switch system memory. ENTERING LOWERCASE LETTERS Use the letters associated with the number keys (as shown below) to spell out a name or word using lower case letters. IMPORTANT! The # button acts as an enter key. You must press it after each character you enter to save that character in the position.
APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS ENTERING UPPERCASE LETTERS You can also use capital letters if you wish. Use the following table when entering a capital letter. IMPORTANT! The # button acts as an enter key. You must press it after each character you enter to save that character in the position. You can also use # to enter a space.
APPENDIX E - SETTING UP LETTER TYPE FOR USING SPECIAL CHARACTERS ENTERING NUMBERS If you wish to use numerals, refer to the following table. IMPORTANT! The # button acts as an enter key. You must press it after each character you enter to save that character in the position. You can also use # to enter a space.
APPENDIX F - T1 MAINTENANCE APPENDIX F - T1 MAINTENANCE The DX-120 provides an easy and efficient way to track and report errors that may occur during its operation. Maintenance module consists of: The T1 IMPORTANT! The PC-DBA and the switch MUST BE CONNECTED before you can complete any of the maintenance tasks listed above.
APPENDIX F - T1 MAINTENANCE T1 ALARM AND ERROR PARAMETERS (continued) • Slip errors indicate that the T1 board has discarded or duplicated a received frame and the receive signal from the network is not properly synchronized to the system. Slip Errors • If you receive a slip error, the SLIP indicator on the T1 board provides information about this condition.
APPENDIX F - T1 MAINTENANCE T1 ALARM AND ERROR PARAMETERS (continued) • The network sends a yellow alarm to the T1 framer for detection. • This alarm indicates that the network has detected a transmit signal from the T1 board but cannot synchronize to the transmit frame. Yellow Alarms • If a yellow alarm is in effect for more than 2.5 seconds, the system activates a red alarm. • If the network removes a yellow alarm within the 2.5 seconds, the system will return to normal.
APPENDIX F - T1 MAINTENANCE T1 ERROR THRESHOLD You can set the number of errors (for each error type) per second that you will allow to occur before registering an error in the total count. The total number of actual errors is the number that you can see on the Error Seconds Total screen (see page 484) multiplied by the number that is entered on the T1 Error Threshold screen. IMPORTANT! • The PC-DBA and the switch MUST BE CONNECTED before you can complete this task.
APPENDIX F - T1 MAINTENANCE T1 ERROR SECONDS TOTAL This feature generates a report which allows you to review any errors registered as per the T1 Error Threshold setting. IMPORTANT! • The PC-DBA and the switch MUST BE CONNECTED before you can complete this task. • Contact Vertical Technical Support for assistance with understanding and clearing errors. 1) Connect PC-DBA to the switch. From the PC-DBA main screen: 2) Go to MaintenanceXT1 MaintenanceXError Seconds Total to initiate the report.
APPENDIX F - T1 MAINTENANCE CLEAR T1 ERRORS This tool allows you to clear any errors (i.e., for Hour Count only) that have been registered as described in “T1 Error Threshold” (see page 483) and “T1 Error Seconds Total” (see page 484). After using the Clear T1 Error tool, the contents (errors) will automatically be sent to KSU. The KSU will then clear the T1 Error Count for the specified error. IMPORTANT! • The PC-DBA and the switch MUST BE CONNECTED before you can complete this task.
APPENDIX F - T1 MAINTENANCE T1 ERROR TYPES (continued) A Red Alarm occurs in the following situations: • at startup until the system establishes synchronization with a good link Red Alarm • whenever a receive signal is not present • when the system receives a blue alarm from the network • whenever a yellow alarm, sent from the network, is active for more than 2.5 seconds. • The network sends a yellow alarm to the T1 framer for detection.
DX-120 Programming Manual INDEX A B AAM 298, 300 Abandon call on hold 129, 291 Account Code Length and Password 336, 337, 338, 339, 340 Agent, UCD 344 AIS 480 Alarm 480 alarm clock, hotel mode 249 Alarm indication 480 Alarm Indication Signal 480 alarm play intervals 247 Alarm signal consists 480 Alarm Trigger 480 Alarms 480 All ring 341 Allows 4 Alternate CO line group 150 Analog device support (SLT) 442 Ancillary devices 77, 327 AR 232 Areas, local calling 264 Assigning CO group 119, 120 DSS port/owner
INDEX Clearing all the feature keys 451 features at an extension 37 CO 322, 323, 325, 327 flash time 193 group assignment 119, 120 CO line 322, 327 assigning extensions to 433, 434 assigning tenant groups to 116 copy 29, 30 dial type 124 line group, alternate 150 key 325 loop supervision 129 naming 49, 50, 51, 52, 53, 54 names 49, 50, 51, 52, 53, 54 programming 115 ring type assignment 134 ringing 327 signaling 124 time switching 140, 141, 142, 143, 144 type assignment 126, 127, 128 Code account, length 33
INDEX DX-120 Programming Manual E Edge 120 phone 325 Enable tenant group calling 271 conference tone 256, 257 hotel feature 249 system speed toll check 252 TSI connection 254 Entering the Database Administration Mode 26 Error count 480 parameters 480 system logs 480 ESF mode 480 Establishing dialing ratio 223 music sources 77, 327 start and end of slt hook flash 228 warning time for limited call lengths 210 Exchanged 18, 19 Exclusive hold 207, 324, 325 remind 205, 206 Exit PC-DBA 21 Exiting Database Admin
INDEX DX-120 Programming Manual I ID, caller ID 264 Idle 323 Idle extensions, transfer recalls 213 Incoming calls 322, 323 trunk 323 Init string 13, 14 Initialize 13, 14, 21 F8 21 Inserting pause on outgoing CO line calls 199 Intentional delay 199 Interactive buttons 26 Intercom 323, 325 Internal modem, setting up optional 93 Interval alarm play 247 camp on 245 conference talk time 241 digit 329 talk time 241 Invoked 323 Item select screen 27 K KSU 4 L Labels, DET buttons 468 Lamp 325, 326 Lamp indicato
INDEX DX-120 Programming Manual P Paging groups, assigning extensions to 397 Paging privileges 419 Parameter 480 Password account code 336, 337, 338, 339, 340 changing database admin 27 creating for toll restrictions 336, 337, 338, 339, 340 protection 9, 26 Pause time 199 PBX code 146 compatibility 147 flash time 196 PC 13, 14 connect 13, 14 exchanged between 13, 14 serial port 13, 14 PC-DBA control options 13, 14 loading 9 parameters 21 port 13, 14 transmit rate 13, 14, 94, 96, 100, 110, 111, 112 Perform
INDEX DX-120 Programming Manual Reroute 343 Reset 21 extension to its default settings 29, 37 feature keys 451 Restored 21 system saves 21 Retrieve 324, 325 hold 325 Retrieved 325 Retrieved independent 325 Revert 21 desirable 21 Reverting 21 ring abandon 202 ring level, extensions 437 ring on recognition time 285 ring scheme 103 ring type assignment, CO line 134 room status, hotel mode 249 RS-232 13, 14 S schedule, time 140, 141, 142, 143, 144 SEC indicators 480 Secondary reference 480 Seized 323 Seized
INDEX DX-120 Programming Manual Status 322, 323, 324, 325, 327, 480 Straight-through 9-pin 13, 14 cable 13, 14 Strapping 480 Successful connection 13, 14 Supervised/screened transfer 327 Swapping, extensions, directories 439, 441 Switch 13, 14, 21 Switching, time 140, 141, 142, 143, 144 Sync condition exists 480 indicator 480 phase lock error 480 Synchronize 480 System 13, 14, 480 activates 480 condition causes 480 disconnects automatically 21 errors 480 establishes synchronization 480 features, setting u
INDEX DX-120 Programming Manual - 494 -
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