DSU II Digital Expandable Systems Attendant Manual GCA70245.07 06/03 Printed in U.S.A.
This user’s guide is for the following system: DSU II Digital Expandable Systems This user’s guide applies to the following telephone models: •Impact 8012S-** Rev. A and later. •Impact 8024S-** Rev. A and later. •Impact SCS 8324S-** Rev. A and later •Impact SCS 8312S-** Rev. A and later •Impact SCS 8324F-** Rev. A and later Contact your Comdial dealer for updates of this as well as other Comdial publications. Copyright © 2003 Comdial Corporation All rights reserved.
Table of Contents 1. Getting Started ...................................................................... 1 1.1 Setting Up Your Speakerphone .................................................. 1 1.1.1 Positioning Your Speakerphone ........................................ 2 1.1.2 Setting Display Contrast .................................................... 3 1.1.3 Setting a Personal Ringing Tone........................................ 4 1.1.4 Setting Volume Levels............................................
3.4.1 Redial - Last-Dialed Number .......................................... 32 3.4.2 Automatic Redial............................................................. 32 3.4.3 Redial Programming (Storing Numbers) ........................ 33 3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) 34 3.6 Camping On and Queuing ........................................................ 35 3.6.1 Busy or Idle Station, Automatic Callback....................... 35 3.6.
6.4.5 Assist Button.................................................................... 66 6.4.6 Automatic Redial Button ................................................. 67 7. Other Features..................................................................... 69 7.1 Line Groups .............................................................................. 69 7.2 Volume Control ........................................................................ 70 7.2.1 Setting Current Volume Level ....................
8.10 System Alarm Reporting ...................................................... 105 8.11 Direct Inward Station Dialing (DISD) .................................. 106 8.12 Digital Voice Announcing (DVA) ....................................... 107 8.12.1 Day answer messages.................................................. 108 8.12.2 Night answer messages ............................................... 108 8.12.3 Recall messages........................................................... 108 8.12.
GCA70245 ABOUT THIS BOOK As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
Following the advanced feature descriptions are two reference tables that provide a summary and reference of features. Appendix A Quick Reference Guide Appendix B Display Abbreviations Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.
GCA70245 The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support.
Notes iv Comdial August, 03
DSUII Attendant User’s Guide 1. GETTING STARTED Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators.
Getting Started GCA70-245 1.1.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include: • For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.
DSUII Attendant User’s Guide 3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place. Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.
Getting Started GCA70-245 1.1.3 SETTING A PERSONAL RINGING TONE You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. • To select one of the ring tones, proceed as follows: 1. SELECT OPTIONS. 2. SELECT NEXT until the RING option appears. 3. SELECT RING. 4. SELECT UP OR DOWN to choose ring tone in display (a new tone will sound at each up or down press). 5.
DSUII Attendant User’s Guide 1.1.4 SETTING VOLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. • To set the ringer loudness level, —While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness Impact SCS Volume Buttons you desire. The ringer sounds once for each change as an example of the current setting.
Getting Started GCA70-245 1.1.5 ANSWERING AND MAKING CALLS Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. • When you hear outside ringing (single long bursts), 1. PRESS flashing line button. 2. SPEAK toward telephone OR LIFT handset if privacy is desired.
DSUII Attendant User’s Guide 1.2 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. • Keeps you apprized of the status of your telephone. • Provides programming prompts.
Getting Started GCA70-245 Impact 8024S-** LCD Speakerphone Impact SCS 8312S=** LCD Speakerphone 8 Comdial August, 03
DSUII Attendant User’s Guide 1.3 Your Speakerphone’s Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. Interactive Buttons (located below alphanumeric display) • Provide quick and easy access to system features. • Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable). Intercom Button (INTERCOM) • Selects an intercom line.
Getting Started GCA70-245 Shift Button (SHIFT) • Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location— a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier. Speaker Button (SPEAKER) • Turns your speaker on or off.
DSUII Attendant User’s Guide Volume Control (VOLUME UP or VOLUME DOWN) • Regulates the volume of the ringer, speaker, handset, headset, and group listening mode.
Getting Started GCA70-245 1.4 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button): • Steady red = station is in use or in Do Not Disturb. • Flashing red = station is receiving a call or calling you.
DSUII Attendant User’s Guide Next to a fixed feature or programmable feature button: • Steady red = the feature is on. • Steady off = the feature is off. NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features. Above the MUTE button: • On steady = called party cannot hear your conversation.
Getting Started GCA70-245 1.5 Understanding the Rings Patterns • Two short rings = intercom call. • Single longer ring = outside call. • One short ring burst = voice announce. • Three short ring bursts = ring back from a held call, callback from a queued call. You can vary the ringing tone of your telephone, choosing from one of six different rings. This way, you can identify your ring even though you may not be close to your telephone.
DSUII Attendant User’s Guide 2. ANSWERING CALLS 2.1 Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.
Answering Calls GCA70-245 2.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer. • When you hear intercom ringing (two short bursts), 1. PRESS INTERCOM. 2. SPEAK toward telephone OR LIFT handset if privacy is desired.
DSUII Attendant User’s Guide 2.3 Monitored Stations When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station. When the station monitoring feature is off, the status light shows the state of the monitored telephone.
Answering Calls GCA70-245 2.4 Holding Calls This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.
DSUII Attendant User’s Guide 2.4.2 HOLD RECALLS After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall period. Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line.
Answering Calls GCA70-245 2.4.3 DIRECTED HOLD This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time.
DSUII Attendant User’s Guide 2.5 Night Transferred Calls - Line Answer From Any Station When you, as the attendant, program the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, you can dial an access code over the intercom line to allow you to answer any ringing outside line. The line need not be ringing at the your station for this feature to be used. • When you hear ringing, 1. PRESS INTERCOM. 2.
Answering Calls GCA70-245 2.7 Call Pickup In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations. 2.7.1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group. Up to four different groups can exist with any number of stations in a group.
DSUII Attendant User’s Guide If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 87 of this guide), you may make a call pickup (either within your group or at a specific station inside or outside your group) using that button. For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 17. If ringing telephone is within your designated calling group... ...DIAL # 4 For any ringing telephone... ...
Answering Calls GCA70-245 2.8 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 2.8.1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.
DSUII Attendant User’s Guide You can respond with a non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). • To respond to a SOHVA nonverbally through Response Messaging, S12 Calling HVHLD TKMSG CLBK 1. SELECT MSG. 2. SELECT HVHLD OR TKMSG OR CLBK. (Message appears in the disMessage Response play of the telephone making the SOHVA). 3. CONTINUE your current call with distant party.
Answering Calls GCA70-245 2.8.2 BLOCKING A SOHVA You can also block an incoming SOHVA with the interactive buttons or by previously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 27 for more information. • To respond to a SOHVA by blocking, —SELECT BLOCK when you hear SOHVA tone. (SOHVA call is disconnected).
DSUII Attendant User’s Guide 2.9 Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and denies access in response to attempted SOHVAs. • To block all voice-announced calls, 1. 2. 3. 4. 5. SELECT OPTIONS. SELECT NEXT until VAB appears. SELECT VAB. SELECT ON to block.
Answering Calls GCA70-245 Notes: 28 Comdial August, 03
DSUII Attendant User’s Guide 3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset. • To dial an outside number manually, 1. PRESS INTERCOM. 2. DIAL 9 OR other line button to select line (See Line Groups section for more information on selecting an outside line). 3.
Making Calls GCA70-245 3.2 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. NOTE: The following instructions assume a tone-first setting.
DSUII Attendant User’s Guide 3.3 Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).
Making Calls GCA70-245 3.4 Redialing 3.4.1 REDIAL - LAST-DIALED NUMBER The system provides each station with a last number redial feature. This feature saves 16 digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number. When you press the last number redial button, the system will choose a line and redial the saved number. • To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone. 2.
DSUII Attendant User’s Guide 3.4.3 REDIAL PROGRAMMING (STORING NUMBERS) When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activity. However, you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location. To save a number, you press a SAVE button before hanging up after you dial the number.
Making Calls GCA70-245 3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.
DSUII Attendant User’s Guide 3.6 Camping On and Queuing 3.6.1 BUSY OR IDLE STATION, AUTOMATIC CALLBACK If the telephone you have called on an intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before). • To camp on at a busy or no answer station, 1. MAKE intercom call.
Making Calls GCA70-245 3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the telephone you have called is busy, you can send a call waiting tone to that busy telephone and wait on the line for an answer. • To camp on when you hear a busy signal, J Doe Is Busy CWAIT OVER MSG 1. SELECT NEXT until CWAIT appears. 2. SELECT CWAIT. 3. WAIT on line for reply. Sending Call Waiting Signal 4.
DSUII Attendant User’s Guide 3.7 Executive Override You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled, an error tone sounds and screen options remains displayed.) Conditions for executive override are as follows: Calling station has class of service that enables busy override. Calling station is switched to override voice path.
Making Calls GCA70-245 Notes: 38 Comdial August, 03
DSUII Attendant User’s Guide 4. ADVANCED CALL HANDLING 4.1 Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. • To queue for a line group, 1. 2. 3. 4. 5. PRESS INTERCOM. DIAL line group access code (9, 81, 82, 83). HEAR busy tone. DIAL *8 and hang up. When line group is free, your telephone sounds several short ring bursts. 6. LIFT the handset, LISTEN for dial tone AND MAKE call.
Advanced Call Handling GCA70-245 4.2 Call Transferring 4.2.1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. • To screen and transfer a call to another telephone in the system, Push T/C To CONF SPKR To Transfer 1. ANSWER call. 2.
DSUII Attendant User’s Guide • If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. SELECT RECON to reconnect the call to your station, J Doe Is Busy 2. SELECT SOHVA to interrupt the RECON OVER MSG call and tell the intercom party that a call awaits, 3. SELECT MSG to leave a messagewaiting indication at the called staMore Transfer Options tion. 4. SELECT CAMP to camp-on to that station. 5.
Advanced Call Handling GCA70-245 4.2.2 UNSCREENED CALL TRANSFERS Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them. The unscreened transferred call appears at the other station where it rings if that station is idle or automatically camps-on and awaits an answer if that station is busy. • To transfer an unscreened call to another system telephone, 1. ANSWER call. 2.
DSUII Attendant User’s Guide 4.3 Conferencing 4.3.1 CREATING A CONFERENCE CALL When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. NOTE: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.
Advanced Call Handling GCA70-245 3. PRESS TRNS/CONF. 4.3.2 UNSUPERVISED CONFERENCE CALLS If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsupervised conference” call.
DSUII Attendant User’s Guide 4.4 Call Parking You can place a call on hold in the system so that it can be answered from any station, even though that station may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. You park calls in predefined zones and then retrieve them by dialing an intercom feature code or by pressing a preprogrammed call park button.
Advanced Call Handling GCA70-245 • To place a park recall on hold at your station, —SELECT HOLD. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. Recall Li HOLD ANS Your Station Outside Caller To Place Call In a Parking Orbit... ...DIAL ✳ and Orbit Number (91-99) If the Parked Call Is Not Answered Within a Set Time, It Recalls To Your Station Parking Orbit To Retrieve a Parked Call From Any Other Station... ...
DSUII Attendant User’s Guide 4.5 Call Forwarding 4.5.1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be programmed by you locally at your station. For example, you can forward just your prime line and intercom calls or forward every call that rings at your station.
Advanced Call Handling GCA70-245 • To cancel call forwarding, 1. SELECT OPTIONS. 2. SELECT NEXT until CFWD appears. 3. SELECT CFWD. 4. SELECT PERS for prime line and intercom calls, OR SELECT ALL for all calls. 5. SELECT CLEAR to disable call forwarding. 6. PRESS SPEAKER to end. 24 MON FWD to J Doe 12:35 Call Forwarding Active The installer can assign a call forward button to individual telephones.
DSUII Attendant User’s Guide 4.6 Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line groups. Since CFOS involves outbound calls, those calls are subject to all line access and toll restriction normally imposed on your calls.
Advanced Call Handling GCA70-245 Notes: 50 Comdial August, 03
DSUII Attendant User’s Guide 5. NONVERBAL MESSAGING 5.1 Station-to-Station Message Delivery When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. This light indicates that you have requested a callback. The system automatically turns the light off if a successful callback is made.
Nonverbal Messaging GCA70-245 5.2 Message Waiting Light and Messaging A special feature access code allows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automatically call the station that turned it on. Stations that include an LCD display show the source of the message. The installer can program one station as the central message desk and arrange it for exclusive message waiting control.
DSUII Attendant User’s Guide • To turn on the message waiting light at an idle telephone, 1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGE for Impact SCS models. 2. DIAL extension number of station to be alerted. The message waiting light of called station will flash. • To turn off the message waiting light at a busy or idle station, 1. PRESS INTERCOM AND DIAL #3 OR PRESS MESSAGE for Impact SCS models. 2. DIAL extension number of station that was alerted.
Nonverbal Messaging GCA70-245 5.3 LCD Message Delivery You can set standard and system supplied custom display messages by dialing a specific code at your telephone. When another user places a call from an LCD speakerphone, the preset LCD message from your station will flash on the caller’s LCD. When you set a message, the intercom light at your telephone flashes to indicate that the feature is active. • To turn message on, 1. PRESS INTERCOM. 2. DIAL *02. 3.
DSUII Attendant User’s Guide LCD Message List (Write attendant supplied messages here) Dial Code Message 0 1 Back At 2 Call 3 4 5 6 7 8 9 August, 03 Comdial 55
Nonverbal Messaging GCA70-245 5.4 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display. • To send a message for assistance, 1. PRESS ASSIST button that you have programmed. 2. PRESS DSS/BLF of the telephone user you need help from.
DSUII Attendant User’s Guide 6. ROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial it with the press of one button, or pick up or hold calls at that station quickly and conveniently. • To store an intercom extension number as a DSS number, proceed as follows: 1. 2. 3. 4. 5. 6. 7. SELECT OPTIONS. SELECT NEXT until DSS appears. SELECT DSS. PRESS programmable button to choose location. DIAL extension number.
rogramming 6.2 GCA70-245 Autodial And Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. Autodial and speed dial buttons can store up to 16 digits plus an intercom or line selection. Stored digits include 0–9, S and #.
DSUII Attendant User’s Guide 4. PRESS programmable button or keypad button to choose storage location. 5. SELECT line button to dial out on or press INTERCOM. Select Location PREV —OR— If your system provides line groups, Selecting a Location dial 1, 2, 3, or 4 for line group 1, 2, 3, or 4, or dial 0 to have the system automatically choose the line for you. 6. DIAL any number up to 16 digits long (include * and # if needed).
rogramming GCA70-245 6.3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. • To store a system feature access code, 1. SELECT OPTIONS. 2. SELECT NEXT until SDIAL option appears. 3. SELECT SDIAL or ADIAL. 4.
DSUII Attendant User’s Guide As you program numbers, fill in the identification strips on your telephone as well as these tables.
rogramming GCA70-245 6.4 Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier. To create feature buttons, use the interactive buttons to select the feature you want to store, and then store the feature on a programmable button (see the instructions on the next page). • Account Code Button (ACCT)—allows you to enter an account code for call record purposes.
DSUII Attendant User’s Guide • To create standard feature access buttons proceed as follows: 1. SELECT OPTIONS. 2. SELECT NEXT until FEAT Program Button DND PRIV NEXT appears. 3. SELECT FEAT. 4. SELECT NEXT until desired feature choice is displayed. Selecting a Feature 5. SELECT one of the buttons below the currently displayed selections to choose your desired selection. 6. RESPOND to any menu prompts associated with feature (such as designating a Zone for PAGE). 7.
rogramming GCA70-245 6.4.1 RESPONSE MESSAGE BUTTON Response messaging allows you to reply in a non-verbal manner to a voice announce or tone-signaled intercom call or to a subdued offhook voice announce call if the intercom caller is using an LCD speakerphone. You can press a programmable button in response to an intercom call and send a message to be shown on the display of the calling station. • To assign a button for nonverbal response: 1. 2. 3. 4. PRESS INTERCOM AND DIAL **1.
DSUII Attendant User’s Guide 6.4.3 SUBDUED OFF-HOOK VOICE ANNOUNCE (SOHVA) BUTTON This feature allows you to program a button at your station that you must press before delivering a SOHVA call. This SOHVA enabled button allows you, after hearing a busy signal, to decide whether to interrupt the called party in a SOHVA manner. If you decide to interrupt the call, you can press the button and complete the SOHVA call.
rogramming GCA70-245 6.4.5 ASSIST BUTTON This feature allows you to program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display. You can send a message while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call.
DSUII Attendant User’s Guide 6.4.6 AUTOMATIC REDIAL BUTTON You can automatically redial a busy number or unanswered call by activating this feature. Once you activate automatic redial, your station selects the line, automatically dials the number, and waits for a response. It will do this twice unless you deactivate the feature by pressing that button or another button or by lifting the handset.
rogramming GCA70-245 NOTES: 68 Comdial August, 03
DSUII Attendant User’s Guide 7. OTHER FEATURES 7.1 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-service arrangement. • To access a system line group, 1. Press INTERCOM. 2.
Other Features GCA70-245 7.2 Volume Control 7.2.1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, and the group listening mode. • There are four ringer loudness levels (plus an off position).
DSUII Attendant User’s Guide • There are at least eight headset loudness levels that you can set for the current call as follows: —While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire. • There are eight group listening loudness levels.
Other Features GCA70-245 7.3 Default Volume Control When you change the loudness, that change remains in effect until you change it again (referred to as default setting). • Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1. PRESS INTERCOM. 2. CHOOSE speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, PRESS VOLUME UP OR VOLUME DOWN to adjust loudness. 4.
DSUII Attendant User’s Guide 7.4 Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. • To turn the music on, 1. SELECT OPTIONS. 2. SELECT NEXT until the MUSIC Background Music option appears. ON OFF< PREV 3. SELECT MUSIC. 4. SELECT ON. 5.
Other Features GCA70-245 7.5 Do Not Disturb Condition You can set your telephone to a do not disturb mode using the designated interactive or programmable button. The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones. Under the DND condition, an outside call forwards to another station according to the call forwarding feature.
DSUII Attendant User’s Guide 7.6 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted). 2. IF not available, PRESS INTERCOM AND DIAL *04 (call is automatically placed on hold). 3. DIAL Account Code.
Other Features GCA70-245 7.7 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. Your system installer can interface a dedicated paging port or a spare line port with an external paging amplifier. You can then access the paging amplifier and select specific zones for paging, if applicable, by dialing codes on your station.
DSUII Attendant User’s Guide Zone paging allows groups of stations to receive announcements through the station speakers. Your system installer can enable zone paging in up to four different zones. Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier. Installer’s control the ability of each station to originate and/or receive a page and the arrangement of the paging into different zones.
Other Features GCA70-245 7.8 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
DSUII Attendant User’s Guide • To send a call back message to someone’s Tracker Pager after receiving a ring no answer, 1. MAKE an intercom call to someone and receive no answer. 2. PRESS programmed TRACK button OR DIAL #01. 3. After your station returns to idle* hang up handset or press SPEAKER to end. The Tracker Pager system will transmit your station extension number to called party’s Tracker Pager display.
Other Features GCA70-245 • To park a call and have Tracker Pager tell someone to retrieve the call, 1. 2. 3. 4. ANSWER call AND PRESS TRNS/CONF. DIAL Extension. PRESS programmed TRACK button OR DIAL #01. Your display shows park orbit (91 through 99) and then returns to idle*. 5. Hang up handset or press SPEAKER to end. The Tracker Pager system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display.
DSUII Attendant User’s Guide 7.9 Auxiliary Jack NOTE: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer.
Other Features GCA70-245 • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. 2. 3. 4. PRESS INTERCOM. DIAL **1. PRESS programmable button. DIAL a feature code 94 = Headset Button, 95 = External Ringer Button, 96 = Tape Recorder Button, 97 = External Pager Button. 5. PRESS TRNS/CONF. 6. REPEATEDLY PRESS programmable button AND DIAL separate codes until all four buttons are programmed, OR PRESS SPEAKER to end. • To use a feature button, 1.
DSUII Attendant User’s Guide 7.10 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. • To maintain the extension number and programming features from the old location, 1. CONNECT the telephone line cord to the new jack. 2.
Other Features GCA70-245 7.11 Service Observing If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. • To monitor another station at any time, 1. 2. 3. 4. 5. PRESS INTERCOM. DIAL #03. DIAL extension number of telephone to be monitored. PRESS SPEAKER to end monitoring.
DSUII Attendant User’s Guide 7.13 Toll Restriction Override You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station.
Other Features GCA70-245 7.14 Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name. • To use dial by name, Dial by Name 1. SELECT OPTIONS to enter the dial INT EXT NEXT by name menu. 2.
DSUII Attendant User’s Guide 7.15 Programmed Button Display 7.15.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) You can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. SELECT OPTIONS. 2. SELECT NEXT until the QUERY option appears. 3. SELECT QUERY. 4. PRESS the button in question. 5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).
Other Features GCA70-245 7.16 Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.
DSUII Attendant User’s Guide 7.17 IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. Note: Impact SCS phone model 8324SJ Rev. D and later, and model 8312SJ Rev. D and later, will not support the IMIST module.
Other Features GCA70-245 7.18 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
DSUII Attendant User’s Guide 7.18.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth.
Other Features GCA70-245 Notes: 92 Comdial August, 03
DSUII Attendant User’s Guide 8. ATTENDANT FEATURES 8.1 LCD Message Creation When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone within your system. Your system provides two default messages: “Back at . . .” and “Call . . .” In addition, you can add eight customized messages for system wide use, or you can create up to ten messages if you choose not to use the two default messages. • To store the LCD messages, 1.
Attendant Features GCA70-245 8.1.1 LCD MESSAGE CREATION EXAMPLES • Example: Create the message “TAKE MESSAGE” and program it into message location number four. 1. PRESS INTERCOM, AND DIAL *#05. 2. DIAL 3#. 3. DIAL codes for message as follows: Dialing Codes for “TAKE MESSAGE” T A K E 81 21 52 32 12 M E S S A G E 61 32 73 73 21 41 32 4. DIAL * AND PRESS SPEAKER to end. • Example: Create the message “I Will Call Back” and program it into message location number five. 1.
DSUII Attendant User’s Guide Letter Code Table for LCD Messages Character A B C D E F G H I J K L M N O P Q R Code 21 22 23 31 32 33 41 42 43 51 52 53 61 62 63 71 11 72 Character S T U V W X Y Z a b c d e f g h i Code 73 81 82 83 91 92 93 13 24 25 26 34 35 36 44 45 46 Character j k l m n o p q r s t u v w x y z Code 54 55 56 64 65 66 74 14 75 76 84 85 86 94 95 96 16 Character SPACE ; / “ .
Attendant Features GCA70-245 8.2 System Telephone Naming This feature lets you and other system user’s with LCD speakerphones know who is calling. You can assign either a personal name or a group name to each system telephone. This name can contain up to seven letters and will show up in the user’s display and/or in the called party’s display. Typical names could be SRVC, MKTG 1, and K SMITH.
DSUII Attendant User’s Guide Station Name Record Sheet (Copy this sheet if you need more record space.
Attendant Features GCA70-245 8.3 Night Transfer You can transfer the day (or normal) ringing assignments of incoming lines to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, installers can arrange stations to answer any ringing outside line. This ability to answer a line from any station is activated when you enable the night transfer of ringing mode.
DSUII Attendant User’s Guide 8.4 Call Transfer - Voice Mail System As the attendant, you will not always have time to hand-write messages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.
Attendant Features GCA70-245 8.5 Call Transfer - Transferring Recalls to a Secondary Attendant Telephone The system installer can arrange for another telephone (station 12) to serve as a secondary attendant location. When installers enable this feature, incoming calls ring at the regular (or prime) attendant’s station, but recalls from unanswered transfers or timed hold recalls will ring at both attendant stations simultaneously.
DSUII Attendant User’s Guide 8.6 System Speed Dial Numbers You can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone. • To program system speed dial numbers from the attendant’s station, 1. 2. 3. 4. 5. PRESS INTERCOM. DIAL *#02. DIAL 01 to 99 to choose storage location.
Attendant Features GCA70-245 System Speed Dial Record Sheet (Copy this sheet if you need more record space.
DSUII Attendant User’s Guide 8.7 System Clock You can program the system clock to maintain current date and time information. The time and date appear on the LCD speakerphone for display. • To set the system clock from the attendant’s station, 1. 2. 3. 4. 5. 6. 7. 8. PRESS INTERCOM. DIAL *#01. DIAL 2-digits (00-99) for year. DIAL 2-digits (01-12) for month. DIAL 2-digits (01-31) for day. DIAL 2-digits (00-23) for hour. DIAL 2-digits (00-59) for minutes. PRESS SPEAKER to end. 8.
Attendant Features GCA70-245 8.9 Station Message Detail Accounting (SMDA) Printout If your system is connected to a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. • To print an SMDA report, 1. PRESS INTERCOM. 2. DIAL *#07. 3. CHOOSE report to be printed: • DIAL 1# for station report • DIAL 1, port number, AND # for single station report. • DIAL 2# for line report. • DIAL 3# for SMDA department report.
DSUII Attendant User’s Guide 8.10 System Alarm Reporting Occasionally, the DSU II Digital Expandable Systems system will fail to communicate with a particular station; it could be that the station has been disconnected from its station port or that the system printer is off line. When the system experiences these disruptions, an alarm signal will display at your station or any LCD speakerphone when designated by the installer.
Attendant Features GCA70-245 • Data printer off-line. Display shows: “PRINTER OFF LINE” 2. You may PRESS 0 to cancel the alarm report displays. 3. After the information has been shown on the display, the * disappears until another alarm occurs. 8.11 Direct Inward Station Dialing (DISD) The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the attendant (over a line programmed for DISD).
DSUII Attendant User’s Guide • If called station is busy, call is placed on hold and camped-on at busy station. If camp-on is not answered within a transfer recall timeout period, busy tone is given, followed by a DISD dial tone. NOTE: The system will return the caller to DISD dial tone two additional times and then drop the line. • If called station is busy but is part of a hunt group, DISD call is routed to idle station in hunt group, if available; otherwise, the call is camped-on at dialed station.
Attendant Features GCA70-245 While the DVA is not an automatic attendant, it enhances the following features: direct departmental calling with Departmental Call Distribution (DCD), Direct Inward Station Dialing (DISD) and the Tracker Paging System. DVA enhances these features by providing automated voice prompts and dialing instructions to callers. In general, the voice prompt messages are of four categories illustrated in the following examples. 8.12.
DSUII Attendant User’s Guide 8.12.4 DROP MESSAGE “Thanks for calling Acme, good bye.” • To store DVA messages 1. PRESS INTERCOM AND DIAL *#0 8. 2. CHOOSE the message style. • DIAL 1 for DISD message style. • DIAL 2 for DCD message style. 3. SELECT DVA station ports. 4. DIAL 10–57 OR PRESS C10–C57 (LED On = Selected). THEN DIAL #. 5. DIAL # to erase all four messages. 6. DIAL code for message type you wish to record. • DIAL 5 to record day answer message. • DIAL 6 to record night answer message.
Attendant Features GCA70-245 NOTES: 110 Comdial August, 03
DSUII Attendant User’s Guide APPENDIX A FEATURE ACCESS CODES This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system.
Feature Access Codes GCA70-245 Directed Hold INTERCOM + *90 + extension number Executive Override INTERCOM + extension number + *03 Hookflash Code INTERCOM + #04 LCD Messaging INTERCOM + *02 + message number Line Group 1 INTERCOM + 9 Line Group 2 to 4 INTERCOM + 81 to 83 Line Group Queue INTERCOM + group code + *8 INTERCOM #8 Message Waiting INTERCOM + *3 + extension number INTERCOM + #3 + extension number Night Answer INTERCOM + 80 Operator INTERCOM + 0 Paging, Zones 1-3 INTERCOM +
DSUII Attendant User’s Guide Tracker Pager INTERCOM + *06 Tracker Pager—Send Tracker Page INTERCOM + #01 + extension number Toll Restriction Override INTERCOM + **6 Voice Announce Block INTERCOM + *2 Volume Save INTERCOM + **5 August, 03 Comdial INTERCOM + #06 INTERCOM + #2 113
Feature Access Codes GCA70-245 Notes: 114 Comdial August, 03
DSUII Attendant User’s Guide APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Function/Definition ACCT Account Codes When chosen as a feature, stores a button that enables account code entry. ADIAL Autodial Programs a number for one button calling from the programmable button locations. ALL All Calls Forward Route all of your calls to a different station location.
Display Abbreviations GCA70-245 CLEAR Clear Features Stores a button that clears a currently active or engaged feature. CLEAR Clear Cancels the currently programmed condition. COST Call cost Displays cost of recently completed call. CWAIT Call Waiting Sends a call waiting tone to a busy station. Wait on line for response. DARK Dark (contrast) Makes LCD screen darker. DISP Display Adjusts the contrast of your LCD screen.
DSUII Attendant User’s Guide LAST NO SAVED Last Number Saved Informs user that the last number dialed has been saved. LIGHT Light (contrast) Makes the LCD screen lighter. MSG Message Turns on message waiting light at another station. MUSIC Background Music Turn on the background music at your station. NEXT Next Display Shows the next display. OPTIONS Options Selects interactive button features.
Display Abbreviations GCA70-245 SEND Send Transfer Re-transfers a previously transferred call that returned to your station. SET Set Feature Enable call forwarding. SOHVA Secure Off-Hook Voice Announce Sends a subdued off-hook voice announcement to another station. TIMER Call timer Displays running time of the current call. TKMSG Take A Message Send a non-verbal response to a SOHVA caller so he or she will know to take a message from an outside party.
DSUII Attendant User’s Guide APPENDIX C SPEAKERPHONE CHARACTERISTICS When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Speakerphone Characteristics GCA70-245 Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerphone and both parties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8324F-** from operating in full-duplex mode. NOTE: Pressing any button (mute, hold, etc.
DSUII Attendant User’s Guide Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.
Speakerphone Characteristics GCA70-245 NOTES: 122 Comdial August, 03
DSUII Attendant User’s Guide APPENDIX D GLOSSARY A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.
Glossary GCA70-245 Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. C Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone. Call Forward Outside System (CFOS) Allows station users to forward incoming or transferred line calls to telephone numbers outside the system. Call Park Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone.
DSUII Attendant User’s Guide D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
Glossary GCA70-245 E Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker. Hookflash Action that occurs when the TAP button is pressed. Needed for activating host system features.
DSUII Attendant User’s Guide L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
Glossary GCA70-245 O Operator Station Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.
DSUII Attendant User’s Guide Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. Ringing Tones, Personal A telephone can be arranged to ring in one of six distinctive tones. S Saved Number Redialing Saving a last manually dialed number for later autodialing. Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another.
Glossary GCA70-245 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers. T TAP (Flash/Recall) Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.
DSUII Attendant User’s Guide Z Zone Paging Paging through the intercoms of some stations or departments in the system.
Glossary GCA70-245 NOTES: 132 Comdial August, 03
DSUII Attendant Station User’s Guide INDEX A dialing intercom numbers (voicefirst) 30 Dialing Modes 84 dialing outside numbers 29 Direct Station Select (DSS) Button 56 Display 115 Do Not Disturb 37, 74 DSS/BLF Console Button Levels 91 DSS/BLF Console Operation 90 35, 51, 52, 53, 54, 56, 69, 72, 75, 76, 77, 78, 81, 84, 86, 90, 115 abbreviation list 115 Account Codes 75 all-call 77 All-Call Paging 76 and waiting for an answer 36 and waiting for callback 35 Assist 54 Automatic 31 Automatic Dialing 31 automa
Line Groups 69 table listing 111 Tracker Paging System 78 turning off 5, 53, 70 turning on 52, 54 M making a SOHVA 34 Making Calls 29 message table 55 Message Waiting Light 52, 53 messaging 54 Music 71, 73 Mute 71 U user guidelines 120 using full-duplex technology 119 using station to station messaging 51 using the Tracker Paging System 78 using with Assist Button 56 O V overriding 37 Volume Control 70, 72 VOLUME DOWN Button 70 VOLUME UP Button 70 P Paging 76, 77, 78, 81 W Q waiting for a meet-me
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
GCA70245.07 06/03 Printed in U.S.A.
