R DSU and DSU II Series Digital Telephone Systems ● Single Line Proprietary Telephone (SLPS) Station User’s Guide R 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY * 0 9 # INTERCOM MESSAGE TAP TRNS/CONF MUTE HOLD 1 QZ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0 OPER # R TRNS/CNF TAP HOLD INTERCOM
This user’s guide applies to the following system and telephone models: System Models: • DSU systems with software 20A and later. • DSU II systems with software 4A and later. Telephone Models: • Impact 8101N-** Rev. A and later. • Impact SCS 8201N-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications. * Tri-Level Compression is a registered trademark of ACS Wireless, Inc.
GCA70–246 Contents Contents 1 Introducing The Single Line Telephone . . . . . . . . . . . . . . . . . 1–1 1.1 Understanding What The Lights Mean. . . . . . . . . . . . . . . 1–2 2 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 2.1 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 2.2 Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls . . . . . . . . . . . . . . . 2–2 3 Making Calls . . . . . . . . . . . . . . .
Contents GCA70–246 7 Using The Other Telephone Features . . . . . . . . . . . . . . . . . . . 7.1 Using The Recall/Flash Feature . . . . . . . . . . . . . . . . . . . . 7.2 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3 Pulse/tone Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4 Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5 Using Automatic Call-Back . . . . . . . . . . . . . . . . . . . . . . . 7.
GCA70–246 1 Introducing The Single Line Telephone Introducing The Single Line Telephone Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s various functions. Your proprietary telephone will provide you with single-line operation without the added complexity of monitor or speakerphone requirements. It will give you access to the many useful features provided by your digital communications system.
Introducing The Single Line Telephone 1.1 GCA70–246 Understanding What The Lights Mean The lights on your telephone indicate the status of the messaging feature, incoming calls, and the automatic set relocation feature. – Next to the INTERCOM button: • Steady red with a quick flash = you are using your intercom. • Flashing red = another station is calling you. • Winking red = an LCD message is set on your telephone for others to receive when calling.
GCA70–246 Introducing The Single Line Telephone slips01 R 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 Dialpad # Intercom Button Message Button INTERCOM MESSAGE TAP Button TAP TRNS/CONF Transfer/Conference Button Mute Button Hold Button MUTE HOLD Connectors On Bottom Of Telephone Volume Control (for ringer volume only) Optional IMIST Module ! Line Cord Handset Impact SCS 8201N Single Line Telephone slips02 Ringer Volume Switch (bottom of telephone) Message Wait
Introducing The Single Line Telephone 1.2 GCA70–246 Adusting Your Telephone’s Pedestal (Model 8201N only) An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle. When you receive your telephone, it will be in its lowest position — down flush against the pedestal. You can raise your telephone to one of three higher positions as follows: 1.
GCA70–246 2 2.1 Answering Calls Answering Calls Answering Calls • To answer a call that is ringing at your telephone, 1. Hear your telephone ringing and lift handset. • To answer a call that is ringing at any telephone in the system, 1. Hear ringing at other telephone. 2. Lift handset at your station and listen for intercom dial tone. 3. Dial ✳ 4 plus extension number of ringing telephone. • To answer a call that is ringing within your group, 1. Hear ringing at other telephone. 2.
Answering Calls 2.2 GCA70–246 Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls NOTE: Your telephone may be arranged to receive a subdued off-hook voice announcement (SOHVA). If it is, an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear. • To Receive a SOHVA, 1. While off-hook on an outside call, hear several quick tone bursts followed by an announcement delivered to your ear through the handset.
GCA70–246 3 3.1 Making Calls Making Calls Getting A Dial Tone Your telephone may be configured to provide an intercom dial tone when the handset is lifted. This arrangement is known as “prime intercom.” It may, however, be arranged to provide outside line dial tone instead. This arrangement is known as “prime line automatic” or “idle line preference.” This means that you can dial the system feature codes as soon as you lift the handset.
Making Calls GCA70–246 • To make a call using prime line or idle line preference (your telephone must be arranged for prime line or idle line preference), 1. Lift handset and listen for outside line dial tone. 2. Dial outside number. • To access intercom line, 1. Lift handset and listen for outside line dial tone. 2. Press INTERCOM and listen for intercom dial tone. 3. Dial station number or intercom feature code. 3.3 Waiting For A Line (Queuing) • To queue for a busy line group, 1.
GCA70–246 3.4 Making Calls Using Speed Dial Numbers • To dial personal speed dial numbers, 1. Lift handset and listen for intercom dial tone. 2. Dial trunk access code and listen for outside dial tone. 3. Press HOLD button. 4. Press desired dial key 1-0. Call will dial automatically. NOTE: If you manually choose a line for dialing, press HOLD before using a speed dial.
Making Calls 3.5 GCA70–246 Redialing Last Number Used • To redial last number used, 1. Lift handset and listen for intercom dial tone. 2. Dial line group access (9, 81, 82, or 83). 3. Press HOLD button, then dial #. 3.6 Using Toll Restriction Override (TRO) • To use Toll Restriction Override at a station, 1. Lift handset and listen for intercom dial tone. 2. Dial ✳ ✳ 6. 3. Dial your station extension number. 4. Dial your TRO code number. 5.
GCA70–246 Placing Calls On Hold 4 4.1 Placing Calls On Hold Holding Calls • To use manual HOLD, 1. Press HOLD. 2. Hang up handset. • To return to call on HOLD, 1. Lift handset. 2. Press TAP. • To place a call on exclusive HOLD (can be retrieved only by your telephone), 1. Press HOLD twice. • To use the HOLD recall feature, 1. Do nothing, after a preprogrammed length of time, a call placed on HOLD will automatically ring back. Lift handset.
Placing Calls On Hold GCA70–246 • To park a call, 1. When on a line, press INTERCOM. 2. Dial ✳. 3. Dial park orbit access code (91 - 99) for orbit 1–9. If chosen orbit is busy, dial alternative orbit number. 4. Hang up handset. 5. Use paging feature to announce call and park orbit access code if necessary. NOTE: If call is not retrieved within a programmable limit, it recalls back to the parking station as a standard held call. • To retrieve parked call, 1. Hear announcement. 2. Pick-up handset. 3.
GCA70–246 5 5.1 Transferring Calls Transferring Calls Transferring Outside Calls • To make a screened transfer, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE. 3. Dial station number. 4. Upon answer, announce the call. 5. Hang up the handset (call is transferred). • To make an unscreened transfer, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE. 3. Dial station number. 4. Hang up handset (call will recall back if not answered within a preprogrammed time). • If busy or no answer, 1.
This page remains blank intentionally.
GCA70–246 Conferencing 6 6.1 Conferencing Conferencing Calls • To conference any combination of inside stations and outside lines, 1. Make first call. 2. Press TRANSFER/CONFERENCE. 3. Make next call and press TRANSFER/CONFERENCE to establish conference. 4. Repeat step 2 to add up to two more parties. NOTE: When setting up a conference call with outside lines and inside stations, you must call the outside lines first. Use the line group access codes to place the outside lines in your conference.
This page remains blank intentionally.
GCA70–246 7 7.1 Using The Other Telephone Features Using The Other Telephone Features Using The Recall/flash • If your system has been configured for flash, 1. Press TAP to generate a timed flash signal while on line. • If your system has been configured for recall, 1. Press RECALL (TAP) to disconnect as if you had hung up. 7.2 Paging • To use external paging, 1. Lift handset and listen for intercom dial tone. 2. Dial assigned page access code. 3. Make announcement. • To use zone paging, 1.
Using The Other Telephone Features GCA70–246 • To enable the Tracker pager at your station, 1. Lift handset and listen for intercom dial tone. 2. Dial ✳ 06. 3. Hang up handset. • To disable the Tracker pager at your station, 1. Lift handset and listen for intercom dial tone. 2. Dial # 06. 3. Hang up handset. • To send a call-back message to someone’s Tracker Pager after receiving a ring-no-answer, 1. Make an intercom call to someone and receive no answer. 2. Dial #01. 3.
GCA70–246 Using The Other Telephone Features • To respond when your Tracker Pager displays park orbit dialing code, 1. From any system station, press INTERCOM. 2. Dial displayed orbit code (# 91–99). 3. Retrieve call. 7.3 Pulse/tone Switching If the local telephone service is pulse (rotary), convert to tone while dialing as follows: press # at point in dialing sequence where conversion to tone is required.
Using The Other Telephone Features GCA70–246 • To cancel all call forward, 1. Lift handset and listen for intercom dial tone. 2. Dial # 5. NOTE: For each intercom call received during call forward, a ring reminder (short tone burst) will be heard at the called station to remind the user that calls are being forwarded. 7.5 Using Automatic Call-Back • To arrange for the system to call back when a busy station becomes idle or rings with no answer, 1. Make intercom call.
GCA70–246 7.6 Using The Other Telephone Features Using Call Waiting • To activate call waiting, 1. Make intercom call and receive busy signal. 2. Dial ✳ 0 1 (called party hears tone). 3. Wait on line for an answer. • To cancel call waiting, 1. Hang up handset. • To answer a call waiting tone, 1. Hear short tone burst in handset receiver. 2. Complete present call and hang up. (Waiting call will begin ringing.) 3. Lift handset to answer. 7.
Using The Other Telephone Features 7.8 GCA70–246 Setting Your Personal Ringing Tones • To alter the ring tone of your telephone so you can distinguish its ringing from that of others located close by, 1. Lift handset and listen for intercom dial tone. 2. Dial ✳✳ 4. 3. Dial number (1–6) to select ring tone. 4. Hang up handset. 7.9 Setting Your Ring Volume • To set the ring volume, — 8101N: Locate the switch on the bottom of the telephone and set it to either High or Low.
GCA70–246 8 8.1 Messaging Messaging Retrieving Messages • To retrieve a message from message desk, 1. Observe flashing message waiting light. 2. Lift handset. 3. Press HOLD or MESSAGE button; connection to message desk is automatic. 8.2 Sending System-Supplied LCD Messages • To turn on a system supplied LCD message, 1. Lift handset and listen for intercom dial tone. 2. Dial ✳ 02. 3. Dial message code number (0 - 9). • To turn off a system supplied LCD message, 1.
Messaging 8.3 GCA70–246 Using Station-To-Station Messaging • To activate station-to-station messaging, NOTE: Station must have BLF appearance at called station. 1. Make intercom call and hear ring-back tone. 2. Dial ✳ 7. BLF light at called station flutters. 3. Hang up handset. • To cancel station-to-station messaging, 1. Lift handset. 2. Press # 7. 3. Dial extension number of station at which message call-back indication was left. 4. Hang up handset, fluttering BLF of notified station turns off.
GCA70–246 9 9.1 • Programming Your Telephone Programming Your Telephone Storing Speed Dial Numbers To store an outside number as a speed dial number, 1. Lift handset and listen for intercom dial tone. 2. Dial ✳ ✳ 1. 3. Dial 0–9 to choose storage location. 4. Dial 1–4 to select line groups 1–4, or dial 0 to let system select line. 5. Dial number to be stored (up to 16 digits long—include ✳ and # if needed). To store hookflash in a number sequence, press TAP; press HOLD to store pause (only if needed). 6.
This page remains blank intentionally.
GCA70–246 Troubleshooting Your Telephone 10 Troubleshooting Your Telephone Symptom Possible Cause INTERCOM light flashing Your messaging is set. Lift handset, then dial # 02 and hang up. Station is ringing with ringer off. MUTE light on MUTE is activated. To cancel, press MUTE. Error Tone (three steady tones) May occur when incorrect extension is dialed.
This page remains blank intentionally.
GCA70–246 Glossary Glossary A Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle. Automatic set relocation: The ability of the telephone system to relocate your extension number and restore all previous settings after a physical move has occurred. B Busy Lamp Field (BLF): Rows of lights on a telephone that shows which extensions on the system are busy and which ones are not.
Glossary GCA70–246 H Hookflash: Action that occurs when the TAP button is pressed. Needed for activating host system features. Hookswitch: The switch on a telephone which, when depressed manually or by the handset, disconnects a call. I Idle line preference: A system configuration that allows a telephone to select the first free line when the handset is lifted. K Keypad: Buttons 0 through 9, ✳ and # used for dialing.
GCA70–246 Glossary Q Queuing: The ability of a telephone system to hold calls when all lines are busy until a line becomes available. R Recall/flash feature: Provides a fresh dial tone. This can be accomplished by either pressing a special recall feature button or by using a flash which is a signal generated when you depress and then quickly release the hookswitch.
Glossary GCA70–246 Z Zone paging: Paging through the intercoms of some stations or departments in the system.
GCA70–246 Index Publication Index A Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Callback, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Set Relocation, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 2–2 7–4 7–5 C Call Forwarding, Using . . . . . . . . .
Index GCA70–246 M Making A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Messages, Retrieving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Messages, Sending System-Supplied LCD . . . . . . . . . . . . . . . . . . . . Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GCA70–246 Index T Telephone Features, Using The Other . . . . . . . . . . . . . . . . . . . . . . . . Telephone, Introducing The Single Line . . . . . . . . . . . . . . . . . . . . . . Telephone, Programming Your . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone, Troubleshooting Your . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring Outside Calls. . . . . . . . . . . . . . .
This page remains blank intentionally.
GCA70–246 A Quick Reference Guide Appendix A Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system.
Quick Reference Guide Feature Night Answer Paging Zone 1 Paging Zone 2 Paging Zone 3 Paging All-Call Paging Meet-Me Paging External Paging Personal Ringing Tones Response Messaging Service Observe SOHVA Originate Station to Station Messaging System Speed Dialing Tracker Pager Tracker Pager—Send Tracker Page Toll Restriction Override Voice Announce Block Volume Save 2 – Quick Reference GCA70–246 To Turn On To Turn Off INTERCOM 80 INTERCOM 84 INTERCOM 85 INTERCOM 86 INTERCOM 87 INTERCOM 88 INTERCOM 89
NOTES
NOTES
NOTES
NOTES
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
R Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–246.
