DSU II Digital Expandable Systems Non-LCD Speakerphone Station User’s Guide This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–248.10 07/00 Printed in U.S.A.
This User’s Guide is for the following system : DSU II Digital Expandable Systems This user’s guide applies to the following telephone models: • • • • • Impact 8124S-** Rev. A and later. Impact 8112S-** Rev. A and later. Impact 8112N-** Rev. A and later. Impact SCS 8212S-** Rev. A and later. Impact SCS 8212N-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
GCA70-248 Contents About This Book This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems.
Contents GCA70-248 NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .
GCA70-248 Contents Contents 1 Getting Started . . . . . . . . . . . . . . . . . . 1 Setting Up Your Station . . . . . . . . . . . . . . 1 Understanding the Basic Functions . . . . . . . . 6 Your Station’s Buttons . . . . . . . . . . . . . . . 8 Your Station’s Display Lights . . . . . . . . . . . 10 Supported Telephone Models . . . . . . . . . . . 12 2 Answering Calls . . . . . . . . . . . . . . . . . 13 Answering Outside Calls . . . . . . . . . . . . . 13 Answering Intercom Calls . . . . . . . . . . .
Contents 4 GCA70-248 Advanced Call Handling . . . . . . . . . . . . 31 Waiting for a Line (Queuing) . . . . . . . . . . . 31 Call Transferring . . . . . . . . . . . . . . . . . 32 Conferencing . . . . . . . . . . . . . . . . . . . 34 Call Forwarding . . . . . . . . . . . . . . . . . . 36 Call Parking . . . . . . . . . . . . . . . . . . . . 38 Account Codes . . . . . . . . . . . . . . . . . . 40 5 Nonverbal Messaging . . . . . . . . . . . . . . 41 Station-To-Station Message Delivery . . . . . . .
GCA70-248 Contents B Glossary . . . . . . . . . . . . . . . . . . . . . 69 C Speakerphone Characteristics . . . . . . . . . 77 Index . . . . . . . . . . . . . . . . . . . . . . .
Contents GCA70-248 Notes vi Non-LCD Speakerphone Station User’s Guide
GCA70-248 1 Getting Started Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Your digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators.
Getting Started GCA70-248 Positioning Your Station You should adjust the position of the station on your desk or table to suit your individual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include: · For the microphone to best detect your voice, speak within three feet of it and face the station.
GCA70-248 Getting Started Setting a Personal Ringing Tone You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. · To select one of the ring tones, proceed as follows: 1. PRESS INTERCOM. **4. DIAL number ( 1 2. DIAL 3. to 6 ) to select ring tone. 4. The next time your telephone rings, you will hear the new ring tone.
Getting Started · GCA70-248 To set the speaker and handset loudness levels, 1. PRESS INTERCOM button. 2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire. 3. LIFT handset. 4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire. Impact 8124 Volume Control NOTE: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting.
GCA70-248 Getting Started · To dial an outside number manually, 1. PRESS INTERCOM. 2. DIAL 9 OR other line button to select line (See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line). 3. LISTEN for dial tone. 4. DIAL number. 5. LIFT handset if privacy is desired. · To dial an intercom number manually, 1. PRESS INTERCOM. 2. DIAL extension number (called telephone will ring or tone will be heard). 3.
Getting Started GCA70-248 Understanding the Basic Functions Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do. Message-Waiting Light · Indicates that a message awaits pick up. Microphone Opening (not available on 8112N and 8212N) · Allows hands-free operation of station (speak clearly toward microphone opening). Speaker (not available on 8112N and 8212N) · Sounds distant party’s voice.
GCA70-248 Getting Started INL001 Handset Speaker Dialpad Line Buttons, DSS/BLF Buttons, Programmable Buttons R Transfer/ Conference Button 1 QZ 2 ABC 3 DEF Volume Down 4 GHI 5 JKL 6 M NO 7 PRS 8 TUV 9 WXY Volume Up 0 OPER # Message Waiting Light Mute Button TRNS/CNF HOLD TAP INTERCOM SPEAKER SHIFT M UTE Shift Button Hold Button TAP Button Intercom Microphone Button Opening Speaker Button Connectors On Bottom Of Telephone Handset Line Cord ! Impact 8124S-** Speakerphone Line Butt
Getting Started GCA70-248 Your Station’s Buttons Hold Button (HOLD) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. · If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Intercom Button (INTERCOM) · Selects an intercom line. · Allows you to initiate many of the telephone’s features. Mute Button (MUTE) · Keeps the person on the line from hearing your conversation.
GCA70-248 Getting Started Tap Button (TAP) · Recalls dial tone or generates a hookflash. · Retrieves held calls or last call placed on hold. Transfer/Conference Button (TRNS/CONF) · Transfers calls. · Sets up conference calls. Volume Control (VOLUME UP or VOLUME DOWN) · Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.
Getting Started GCA70-248 Your Station’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): · Steady red = station is in use. · Flashing red = station is receiving a call. · Winking/Fluttering red = message-waiting light set for you by station associated with that DSS button.
GCA70-248 Getting Started Next to INTERCOM button: · Steady green or red = you are using your intercom. · Fluttering red = an LCD message is set on your telephone for others to receive when calling. · Flashing orange = someone is calling your extension or a call is being transferred to you. Above the HOLD button: · (Non-SCS Series models) Flashing/Fluttering red = message waiting. Next to the MESSAGE button (SCS Series Models only): · Winking green = message awaits pick up.
Getting Started GCA70-248 Supported Telephone Models This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table. Models Exceptions • No speakerphone capability.
GCA70-248 Answering Calls Answering Calls 2 Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light will flash for any other ringing line. · When you hear outside ringing (long bursts) and observe an orange flashing light, 1. For privacy, LIFT handset. 2.
Answering Calls GCA70-248 Answering Intercom Calls An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer.
GCA70-248 Answering Calls Do Not Disturb Condition The Do Not Disturb feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls. NOTE: For instructions on programming a dedicated DO NOT DISTURB button at your station, see the Feature Buttons section of page 49. · To enable DND, choose one of the following: 1. PRESS programmed DO NOT DISTURB button. The light next to the DO NOT DISTURB button turns on when the feature is active, 2.
Answering Calls GCA70-248 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. · To place a call on hold, 1. PRESS HOLD. The light above your HOLD button begins to blink. · To retrieve a held call, 1. PRESS line button of the held call (with winking light), OR PRESS TAP. 2. SPEAK toward telephone OR LIFT handset if privacy is desired.
GCA70-248 Answering Calls · If a held line is recalling, choose one of the following: 1. PRESS HOLD (station button) to place the call on hold at your station and restart hold timer 2. PRESS line button (with flashing orange light) OR PRESS TAP to retrieve the call. Directed Hold The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone. · To place a call on hold at another telephone (directed hold), 1.
Answering Calls GCA70-248 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. · To answer a call that is ringing within your group, 1. PRESS INTERCOM. 2. DIAL #4. 3.
GCA70-248 Answering Calls · To monitor another telephone, 1. OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button: • Off = Station is idle • Flashing (if enabled) = Station has an incoming call • On = Station is busy · To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone OR LIFT handset if privacy is desired.
Answering Calls GCA70-248 Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA SOHVA allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. · To respond to a SOHVA verbally (not available on 8112N), 1. PRESS AND HOLD MUTE. 2. SPEAK into handset. Distant party cannot hear your response. 3.
GCA70-248 Answering Calls Voice Announce Blocking If your system installer makes Voice Announce Blocking available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs. · To block all voice-announced calls, 1. PRESS INTERCOM. 2. DIAL · *2. To unblock all voice-announced calls, 1. PRESS INTERCOM. 2. DIAL #2.
Answering Calls GCA70-248 Notes 22 Non-LCD Speakerphone Station User’s Guide
GCA70-248 Making Calls Making Calls 3 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature, your station automatically selects a line for use when you lift the handset. NOTE: · 8112N and 8212N users must lift handset before any dialing activity. To dial an outside number manually, 1. PRESS INTERCOM OR LIFT handset if privacy is desired. (8112N and 8212N users must lift handset.) 2.
Making Calls GCA70-248 Making Intercom Calls There are two methods for making intercom calls. One method causes the called telephone to ring (tone-first). The other method causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. NOTE: The following instructions assume a tone-first setting.
GCA70-248 Making Calls Automatic Dialing Automatic dialing provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).
Making Calls GCA70-248 Redialing Redial - Last-Dialed Number The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number. · To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone. 2. DIAL #. 3.
GCA70-248 Making Calls Redial Programming (Storing Numbers) You can permanently store a number at any programmable button location that does not currently have a number or feature associated with it. (For programming of a SAVED NUMBER REDIAL button at your station, refer to Feature Buttons section on page 49.) · To permanently store a number you’ve just dialed, 1. DIAL number. 2. PRESS programmed SAVED NUMBER REDIAL button. · To dial the saved number, 1. PRESS SPEAKER OR LIFT handset if privacy desired.
Making Calls GCA70-248 Camping On Options Busy or Idle Station, Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before). · To camp on at a busy or no answer station, 1. MAKE intercom call.
GCA70-248 · Making Calls To camp on when you hear a busy signal, 1. MAKE intercom call AND HEAR busy signal. 2. DIAL *01. 3. Remain on line awaiting a reply. 4. The called party will hear a short tone burst. They can either place their current call on hold or hang it up and then answer your call. * 1 2 3 4 5 6 7 8 9 0 # Your Station BUSY NO ANSWER To Wait For Callback... To Send Call Waiting Tone... To Wait For Callback... ...Dial S 6 and Disconnect ...Dial S 01 and Wait For Reply ...
Making Calls GCA70-248 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. · If your system provides an external paging unit, 1. LIFT handset. 2.
GCA70-248 Advanced Call Handling Advanced Call Handling 4 Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. · To queue for a line group, 1. PRESS INTERCOM. 2. DIAL line group access code (9, 81, 82, 83). 3. HEAR busy tone. 4. DIAL *8 and hang up. 5. When line group is free, your telephone sounds several short ring bursts. 6. LIFT the handset, LISTEN for dial tone AND MAKE call.
Advanced Call Handling GCA70-248 Call Transferring Screened Call Transfers You can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. · To screen and transfer a call to another telephone in the system, 1. ANSWER call. 2. PRESS TRNS/CONF (call is automatically placed on hold). 3.
GCA70-248 Advanced Call Handling Unscreened Call Transfers You can answer a call at your station and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. · To transfer an unscreened call to another system telephone, 1. ANSWER call. 2. PRESS TRNS/CONF (call is automatically placed on hold). 3. DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension. 4.
Advanced Call Handling GCA70-248 Conferencing Creating a Conference Call When the system joins your telephone together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. NOTE: When you set up a conference call with outside lines and internal telephones, you must call the outside lines first.
GCA70-248 Advanced Call Handling Unsupervised Conference Calls If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call. · To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. DIAL # AND HANG UP (lines remain lighted/in use until one or both outside parties disconnect).
Advanced Call Handling GCA70-248 Call Forwarding Forwarding a Call You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone. · To forward intercom and prime line calls to another telephone, 1. PRESS INTERCOM AND DIAL *05. 2. DIAL extension number of telephone to receive your forwarded calls. 3. HANG UP OR PRESS SPEAKER to end.
GCA70-248 Advanced Call Handling Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS) feature gives you the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset. · To activate the CFOS feature, 1. PRESS INTERCOM *07. 2. PRESS the speed dial button programmed with the target number, OR SELECT a line AND DIAL number (max 16 digits). 3. PRESS HOLD for Pause OR PRESS TAP for Flash. 4.
Advanced Call Handling GCA70-248 Call Parking You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. · To place a call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit), *. 99 1. While on the call, PRESS INTERCOM AND DIAL 2.
GCA70-248 Advanced Call Handling · To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. PRESS INTERCOM AND DIAL * and park code (the call will then be placed back in its original park orbit and will remain there until it is answered or until it recalls again). Your Station Caller To Place Call In a Parking Orbit... ...
Advanced Call Handling GCA70-248 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. NOTE: For instructions on programming a dedicated ACCOUNT CODE button at your station, see the Feature Buttons section of page 49. · To enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted). 2.
GCA70-248 Nonverbal Messaging 5 Nonverbal Messaging Station-To-Station Message Delivery When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is programmed.
Nonverbal Messaging GCA70-248 LCD Message Delivery You can set system-supplied messages to be received or displayed by a calling LCD speakerphone. · To turn message on, 1. PRESS INTERCOM. 2. DIAL *02. 3. DIAL the desired number from your message list. The default messages of “Back At” and “Call” may be used: • For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon. • For default message 2, which is “Call,” dial the telephone number of where you will be. 4.
GCA70-248 Nonverbal Messaging LCD Message List (Write attendant supplied messages here.) Dial Code Message 5 6 7 8 9 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display. · To send a message for assistance, 1. PRESS ASSIST button that you have programmed. 2.
Nonverbal Messaging GCA70-248 Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone in the system. · To turn on the message waiting light at an idle telephone, 1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL models 8112N, 8112S and 8124S). *3 for 2. DIAL extension number of station to be alerted. The message waiting light of called station will flash.
GCA70-248 Programming 6 Programming DSS Numbers Storing another station at a DSS/BLF programmable location on your telephone allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. · To store an intercom extension number as a DSS number, proceed as follows: NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. PRESS INTERCOM. 2. DIAL **3. 3.
Programming GCA70-248 Autodial And Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. NOTE: The Federal Communications Commission (FCC) requires that when programming emergency numbers and(or) making test calls to emergency numbers: 1.
GCA70-248 Programming NOTE: You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD , then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing. Also, you may need to erase the typed digits appearing in your display to correct them.
Programming GCA70-248 Speed Dial Numbers, Features or DSS Locations (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 As you program numbers, fill in the identification strips on your telephone as well as these tables.
GCA70-248 Programming Feature Buttons If you find that you are using certain miscellaneous features often, access buttons for these features may make operation easier. Some examples of common feature buttons include: · Account Code Button—allows you to enter an account code for call record purposes. · · · · · · · · Automatic Call-Back (Camp On) Button—arranges the system to ring your and another’s telephones as soon as their telephone becomes idle.
Programming GCA70-248 Special Purpose Feature Buttons Response Message Button This program lets you set up a button to be used for making a non-verbal response to a SOHVA or an intercom call. The response appears in the display of the calling station. · To assign a button for nonverbal response: 1. PRESS INTERCOM AND DIAL **1. 2. PRESS the programmable button you want to use for message access. 3. DIAL 5. 4. DIAL a message number ( 0 through 9 ).
GCA70-248 Programming · To program a SOHVA button, 1. PRESS INTERCOM AND DIAL **1. 2. PRESS desired programmable button. 3. DIAL 8. 4. PRESS SPEAKER to end programming. Group Listening Button Group listening allows others to listen to a conversation over your telephone speaker while allowing the distant party to hear only that conversation that is sent through the handset speaker. · To program a group listening button, 1. PRESS INTERCOM AND DIAL **1. 2. PRESS desired programmable button. 3.
Programming GCA70-248 Assist Button With this feature you can program an ASSIST button on your telephone that will let you send a message to an LCD station. · To program an assist button, 1. PRESS INTERCOM AND DIAL **1. 2. PRESS programmable button you want as ASSIST button. 3. DIAL 7. 4.
GCA70-248 Other Advanced Features 7 Other Advanced Features Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines. · To access a system line group, 1. PRESS INTERCOM. 2. Dial desired line group access code: Line Group Access Codes Line Group Default Code 1 9 2 81 3 82 4 83 Active Code* * If your system attendant has reassigned your line group access codes, write them here for future reference. 3.
Other Advanced Features GCA70-248 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. · There are four ringer loudness levels (plus an off position). Set these levels as follows: 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.
GCA70-248 Other Advanced Features NOTE: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter. · There are eight headset loudness levels that you can set for the current call as follows: 1.
Other Advanced Features GCA70-248 Default Volume Control When you change the loudness, that change remains in effect until you change it again (referred to as default setting). · Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1. PRESS INTERCOM. 2. CHOOSE speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, PRESS VOLUME UP or VOLUME DOWN to adjust loudness. 4.
GCA70-248 Other Advanced Features Background Music (not available on 8112N or 8212N) If the telephone system supplies background music, you can turn it on at your station while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements. · To turn the music on, 1. PRESS INTERCOM. 2. DIAL *11 for music source one OR *12 for music source two if available (the SPEAKER light turns on when background music is on). 3.
Other Advanced Features GCA70-248 Tracker Paging System The optional Tracker paging system allows you to send and receive messages on Tracker Pagers assigned to station extension numbers. The Tracker system will also park calls in orbit for retrieval by the paged party. · To enable a Tracker Pager at your station, 1. PRESS INTERCOM. 2. DIAL · *06. To disable a Tracker Pager at your station, 1. PRESS INTERCOM. 2. DIAL · #06.
GCA70-248 · Other Advanced Features To park a call and have Pager—Tracker tell someone to retrieve the call, 1. ANSWER call AND PRESS TRNS/CONF. 2. DIAL Extension. 3. PRESS programmed TRACK button OR DIAL #01. 4. Hang up handset or press SPEAKER to end.* The Pager—Tracker system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display. (Alpha/numeric models display #91 through #99 while numeric-only models display -91 through -99.
Other Advanced Features GCA70-248 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. · To maintain the extension number and programming features from the old location, 1. CONNECT the telephone line cord to the new jack. 2.
GCA70-248 Other Advanced Features Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.
Other Advanced Features GCA70-248 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
GCA70-248 Other Advanced Features Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth.
Other Advanced Features GCA70-248 Notes 64 Non-LCD Speakerphone Station User’s Guide
GCA70-248 Feature Access Codes A Feature Access Codes This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system.
Feature Access Codes Feature Call Park, Retrieve Orbit 1-9 Call Pickup, Directed Call Pickup, Group Call Waiting (sends tone) Directed Hold Executive Override Hookflash Code LCD Messaging Line Group 1 Line Group 2 to 4 Line Group Queue Message Waiting 66 GCA70-248 Enable Code Disable Code # + orbit code ( 91 to 99 ) INTERCOM + INTERCOM + *4 + extension number INTERCOM + INTERCOM + #4 *01 INTERCOM + *90 + extension number INTERCOM + #90 INTERCOM + extension number + *03 INTERCOM + #
GCA70-248 Feature Access Codes Feature Night Answer Operator Paging, Zones 1-3 Enable Code 80 INTERCOM + INTERCOM + INTERCOM + Disable Code 84 0 to 86 Paging, All-Call INTERCOM + 87 Paging, External INTERCOM + 89 Paging, Meet-Me Paging INTERCOM + 88 * + orbit code ( 91 to *99 ) Park Orbit, Send INTERCOM + Park Orbit, Retrieve INTERCOM + Personal Ringing Tones (1-6) # + orbit code ( 91 to *99 ) **4 + tone code ( 1 to 6 ) INTERCOM + Redial Last Number Dialed # Service Observe IN
Feature Access Codes Feature Enable Code *06 Tracker Pager INTERCOM + Tracker Pager—Send Tracker Page INTERCOM + #01 Toll Restriction Override INTERCOM + **6 Voice Announce Block Volume Save 68 GCA70-248 INTERCOM + INTERCOM + *2 Disable Code INTERCOM + INTERCOM + #06 #2 **5 Non-LCD Speakerphone Station User’s Guide
GCA70-248 B Glossary Glossary A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.
Glossary GCA70-248 B Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. C Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
GCA70-248 Glossary D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
Glossary GCA70-248 E E&M Tie Lines In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker.
GCA70-248 Glossary L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
Glossary GCA70-248 P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over. Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.
GCA70-248 Glossary Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another. Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call. Speed Dialing Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).
Glossary GCA70-248 Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CONF A fixed feature button that allows you to transfer outside calls and set up conference calls. U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them.
GCA70-248 Speakerphone Characteristics C Speakerphone Characteristics When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be enhanced.
Speakerphone Characteristics GCA70-248 · Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. · If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone.
GCA70-248 Index Index A Answering Calls intercom calls, 14 outside calls, 13 Automatic Dialing, 25 Automatic Set Relocation, 60 B Busy Lamp Field (BLF) Light location, 6 ,, 7 ,, 9 ,, 11 Button Locations, 6 ,, 7 ,, 9 ,, 11 C Data Interface Unit, 61 DATA light, 61 Dialing See Calling Direct Station Select (DSS) Button associated lights, 10 functions, 8 location, 6 ,, 7 ,, 9 ,, 11 Do Not Disturb enabling/disabling operation, 15 function, 15 DSS/BLF Console Button Levels, 63 DSS/BLF Console Operation, 62
Index H Handset, setting volume, 54 Headset setting the volume, 55 Hold Button functions, 8 location, 6 ,, 7 ,, 9 ,, 11 meaning of associated light, 11 Holding Calls basic instructions, 16 using exclusive hold, 16 I Intercom Button functions, 8 location, 6 ,, 7 ,, 9 ,, 11 meaning of associated light, 11 L Last Number Redial, 26 Lights, Display, 10 M Making Calls See Calling Message Button location, 6 ,, 7 ,, 9 ,, 11 Message Waiting Light basic function, 6 Music selecting, 57 setting the volume, 55 80
GCA70-248 T TAP Button function, 9 location, 6 ,, 7 ,, 9 ,, 11 Transfer/Conference Button function, 9 location, 6 ,, 7 ,, 9 ,, 11 Transferring Calls screened transfers, 32 unscreened transfers, 33 Non-LCD Speakerphone Station User’s Guide Index TRNS/CNF See Transfer/Conference Button V Volume Control initial settings, 54 VOLUME DOWN Button function, 54 VOLUME UP Button function, 54 81
Index GCA70-248 Notes 82 Non-LCD Speakerphone Station User’s Guide
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
GCA70-248.10 07/00 Printed in U.S.A.