Specifications

TM036 Vermont Gas Fireplace & Gas Log Fire Service Instructions REV: A
D.O.I: 17/01/2008
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16
Common Faults
When a complaint is lodged about the performance of a gas fireplace or gas log fire there
are a number of causes that should be checked and eliminated. In an attempt to pinpoint
the most likely cause it is important to discuss with the customer their reasons for the
complaint, the duration of the problem, any change in circumstances or usage and recent
weather conditions. This information in conjunction with the following listed common
complaints will assist you in locating the most likely cause.
Condensate Forms on the Glass Panel
Condensate forming on the inside of the glass panel during start up is normal.
Condensation is caused by the air inside the combustion chamber heating to the dew point
of the moisture in the air causing it condensate and collect on the glass surface. The
condensate will evaporate from the glass as the temperature inside the combustion
chamber increases past the dew point temperature.
Creaking and/or Cracking Noises
It is normal for heating appliances fabricated from steel to give off some expansion and/or
contraction noises during the start-up or cool down cycle.
Log Fire Produces an Odour
It is not unusual for a Raypak Vermont gas fireplace or gas log fire to produce some odour
the first time it is operated. This is due to the burn-off off residual oils utilised during the
manufacturing process. These odours should disappear after approximately 10 hours of
operating time.
For this reason it is recommended that when the log fire is operated for the first time it is
operated for at least 10 hours on high with the fan in the OFF position. Ensure all windows
are open during this initial firing period to provide adequate ventilation.
Odours could also be caused by the following:
1. A partially blocked flue. Check the flue and clear or clean if necessary.
2. A build up of lint or dust. This may be especially obvious if the log fire has not been
operated for some time. Clean the log fire if necessary.
3. Foreign material being placed in the log fire. The log fire is suitable only for the
approved gas type as indicated on the rating label. No other combustible material
such as wood, paper or coal is to be used, nor is any other gas type to be used.
Note: This does not preclude the use of a different gas type provided a gas
conversion has been performed by a suitably qualified person in conjunction with
the gas type conversion procedure shown on page 51.
Fan does not operate
If the three pin plug is not plugged in or there is no power available at the power point the
log fire can still be lit and the burner will operate on high flame, however the fan will not
operate. If the fan is not operating, check to ensure that the 3 pin plug is plugged in, the
power point is switched on and that there is power available at the power point.