Operation Manual

Troubleshooting 62

I can't get VZAccess Manager

to work with my private Wi-Fi

Network.

First verify that the client that came with the Wi-Fi device

works with your private network. If it doesn't, contact your Wi-

Fi device provider and or the device provider of your network

equipment.

In the section on

Wi-Fi specific settings

there are options to

manually add a Wi-Fi network if it does not broadcast it's

Network ID (SSID) which would prevent it from appearing in

VZAccess Manager. There is also an option to enter / edit

your WEP (Wireless Equivalent Privacy) password if your

network requires one. If it was mis-entered, it could prevent

you from connecting.

The issue may be related to using WEP security and your

specific Wi-Fi adapter. You may want to temporarily test your

network without WEP to determine if this is the case. If it

works without WEP and fails using WEP, please e-mail

Verizon Wireless Tech support with your computer and Wi-Fi

device info by doing the following: From VZAccess Manager's

main screen select "Session", "Statistics", "My Computer" then

"E-mail Technical Support". Please also include in the body of

the e-mail your computer brand, model and any Wi-Fi device

information you have - built in device or PC Card, brand and

model. We will pass this information on to Smith Micro for

consideration in a future version.

Use the client that came

with your device if you have this issue. Also please be

aware that Verizon Wireless does not support problems

associated with Wi-Fi networks. Customer Care will not

be able to assist you.